Reviews
This profile includes reviews for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 21 Customer Reviews
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Review fromSterling C
Date: 10/24/2024
1 starI keep getting calls for a debt I do not owe. I have contacted all of my accounts and have been informed that I owe no one anything.I am consulting an attorney to see if I can sue for harassment.
Americollect, LLC
Date: 10/28/2024
We apologize for the inconvenience. Please let us know the phone number receiving the calls, and we'll promptly remove it from our system to prevent future disturbances.Review fromJulie I
Date: 08/30/2024
1 starI logged in to pay a bill. I was told I had to call and give them my credit card number. I have been ripped off too many times to give anyone my banking info. They will not allow me to pay online through a secure portal until after they report it to credit agencies. This company just wants to hurt people however it can. Bad idea. I will not be paying ever.Americollect, LLC
Date: 09/10/2024
Due to the status of certain accounts, they may not be immediately reflected on our online portal. Our online payment portal is primarily for collection accounts that ********************** is actively pursuing. Medical debts with an initial reported balance of under $500 are no longer included on credit reports. We acknowledge the concerns associated with sharing credit card information over the phone. To address these concerns, we recommend waiting for a week before attempting the payment again through our secure online platform. Thank you for your understanding and cooperation.Review fromJanice H
Date: 08/28/2024
1 starI have been receiving repeated calls from this Americollect Company to pay or make payment arrangements for ****************************. After making paying arrangements you would think that the calls would stop not so with Americollect . They call continuously asking the same question about how I plan to pay so why make arrangements when you are liable to get a call the next day with the same questions. So update your software Americollect and stop the annoying phone calls.Americollect, LLC
Date: 10/01/2024
Thank you for bringing this to our attention. We understand that receiving calls can be frustrating, especially when payment arrangements have been made. We have updated our system to ensure that you will no longer receive unnecessary calls. If you have any questions or need any more help, please don't hesitate to contact us directly. Thank you for your understanding and cooperation.Review fromTeresa T
Date: 08/06/2024
1 starI think America collect is a fraudulent company I looked at my credit report to see that America collect was trying to collect $992 on a very old 2002 doctor bill so when I called them to see who I needed to pay to get it off of my bill they were more concerned with them getting $374 to look and see what they could get removed off of my credit report not what I owed supposedly on the this claim on my credit report I think this is a fraudulent company beware I also had all the information showing when my insurance paid the claim and information at the hospital showing that I didn't know anything everything had been paid and they even clarified that the insurance had paid their part and so I need help please I need this off my credit reportAmericollect, LLC
Date: 08/07/2024
We are sorry to hear about your concerns and take them very seriously. We strive to provide excellent service and would appreciate the opportunity to investigate your situation further in order to address any potential misunderstandings. Be sure to get in touch with us at your earliest convenience during our office hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST, at **************. Our team is dedicated to providing exceptional support. Thank you for bringing this to our attention.Teresa T
Date: 01/16/2025
America ******* put a collection online account for $992 it is a medical bill that it's been paid years ago but they still put it on my account I am having so much trouble even providing proof that it has been paidAmericollect, LLC
Date: 01/27/2025
We apologize for the inconvenience this has caused and appreciate you bringing it to our attention. To resolve this promptly, please contact us directly at **************, Monday through Friday, 8:00 a.m. to 9:00 p.m. CST. If you have documentation showing the payment was made, please share it with us so we can verify and resolve this matter as quickly as possible. Were here to assist and ensure this is resolved quickly, and we look forward to helping you resolve this issue.Review fromEmily M
Date: 05/15/2024
1 starIncompetent service and negligence of consumer credit reporting. I Worked for 6 months providing paperwork to prove I did not owe anything on this medical bill. They kept saying they would return to original owner of bill to have them submit claim again. After 2, 3 way calls to my insurance with AmeriCollect, 2 EOB’s, and a report from insurance proving my out of pocket max deductible had been met, they still are reporting negatively on my credit, even though I gave information to a manager before the date of their stated credit reporting. I have worked with them over 6 months and they never sent back to original creditor to resolve and get payment to this day. My insurance was never billed, I never owed anything for this bill, and they wouldn’t do their part to solve the issue they were paid to take care of.Americollect, LLC
Date: 06/03/2024
We regret to learn of your concerns and the shortfall in meeting your expectations. Our objective is to deliver outstanding service, and we highly value your feedback. We would like to look into your concerns further to address any misunderstandings. We encourage you to contact us at your earliest convenience within our office hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST, at **************. Our team is deeply committed to providing exceptional support. We sincerely appreciate you bringing this matter to our attention.Review fromrobert k
Date: 02/28/2024
1 startotal scam from americollect - message left to them + provide personal info if call was made in error - personally have had no debts in over 6 decades !!!Americollect, LLC
Date: 04/04/2024
We are sorry to hear about your concerns and want to assure you that our company operates with the highest standards of integrity. We value all feedback and would appreciate the opportunity to further investigate your situation in order to address any potential misunderstandings. Please contact us at your earliest convenience during our office hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST, at **************. Our team is dedicated to providing exceptional support. Thank you for bringing this to our attention.Review fromCory K
Date: 12/09/2023
1 starI talked to 3 different people in billing for *** ****** and they all told me that the daily calls that I have been receiving for the last 3 months from Americollect are a scam. I have already established two payment plans with *** ****** and I should not be hearing from any collection agencies. If they mess with my credit rating I will sue them!!!Americollect, LLC
Date: 01/24/2024
Thank you for taking the time to provide us with your feedback. We understand that the issue of scams in the industry can be concerning, but please be assured that our company is legitimate, and we take great pride in doing business with integrity. If you have any specific concerns or questions, please don't hesitate to reach out to us. Our team is here to help, and we are more than happy to provide you with additional information. You can reach us at ************** between Monday to Friday, from 8 am to 5 pm (CST). We value your feedback and look forward to hearing from you soon.Review fromBrian C
Date: 09/20/2023
1 starNeed to pay the ******** bill to *********************. This is ********s issue not mine. Refile your claim with *********************Americollect, LLC
Date: 04/04/2024
Thank you for your review. If you are still in need of assistance to resolve the issue, please call our office at ************** Monday - Friday 8 am-5 pm (CST) Central Standard Time.Review fromSerafina A
Date: 07/12/2023
1 starVery nasty and unfair.. Ive been making steady monthly payments without missing a payment and they still report me to the credit bureau and destroyed my credit score by dropping 70 points.. they are not negotiable and the representative are bunch of liars.. they stated as long you make monthly payments I should be fine..Americollect, LLC
Date: 04/04/2024
I am sorry to hear about your experience. We strive to provide excellent service, and it's disappointing to hear that we fell short of your expectations. We take your feedback seriously, and we will thoroughly review all interactions with our team members. Be assured that any necessary additional training will be promptly arranged. We appreciate you bringing this matter to our attention.Review fromRebecca S
Date: 05/26/2023
1 starCalled and left message for me to call them. I do not owe any debt! Bogus calls!Americollect, LLC
Date: 05/30/2023
Thank you for your review. Please allow us time to investigate this activity. Once our investigation is complete, we will provide you additional information by mail. If you would like a more immediate response, please call our office at (800) 838-0100 Monday - Friday 8am - 5pm CST.Americollect, LLC
Date: 09/21/2023
Thank you for your message. We kindly request that you contact us at your earliest convenience during our office hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST, at **************. Our team is dedicated to providing exceptional support, and we would be honored to assist you in any way we can. We appreciate your time and consideration and look forward to hearing from you soon.
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