Reviews
This profile includes reviews for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 19 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromStephanie J
Date: 07/17/2025
1 starThe harassment from this company is unreal. Over life saving medical treatment. They call me DAILY before and after business hours. I have asked to be taken off the call list- never happened. I’ve blocked about 100 phone numbers and they still manage to call me from a new number daily. Company should be ashamed.
Americollect, LLC
Date: 07/23/2025
We truly understand how frustrating it can be to receive frequent phone calls, and we sincerely apologize for any distress this situation may have caused you. We want to assure you that our policy typically prohibits daily calls or any calls outside of designated hours. We take these issues very seriously.Please dont hesitate to reach out and share any additional details about the calls you've been receiving. Our Compliance team is here to ensure we are following our policies. We genuinely appreciate you bringing this matter to our attention and giving us an opportunity to review this process.If you wish to stop receiving calls to a specific phone number, please contact us at ************ with the phone number you would like to have removed from our system.Review fromVictoria C
Date: 06/18/2025
1 starThey harass me by telephone, every day, including Sundays and holidays. I have no debt whatsoever that they could legitimately collect.Review fromJason C
Date: 06/03/2025
1 starThis company called me so I called back validated who I was and asked them what the call was about they kept asking me to validate who I was than hung up I called them back 4 times told them wo I was and what they were calling me in regards to and they said a debt but would not give me any information about why they were calling me or for what debt after I called back the 4th time they answered without saying nothing I gave them the name of my lawyer. If this goes into my credit report as unable to collect a debt I want proof of the entire conversation that was had between me and then on this day 5 minutes after the 4th call back that I made to them trying to get the information that they are required to give me after I validate who they were talking to. I am not responsible for this debt because they assumed this debt as soon as I validated my name. I feel when they refused to represent the company that was trying to recover the debt from me and turned it personal that was them assuming my debt and accepting responsibility for it by not giving me the information . They were being felonious in their actions and stealing the opportunity if knowing that there was a debt trying to be collected from me. So they can accept this debt as their own or be brought up on charges of theft if it was more than 1000 dollars that's grand theft and it's a felony . This is not my debt what ever it is and I do not accept it therefore it is fraudulent in my eyesReview fromRobert B
Date: 05/09/2025
1 starI am very disappointed in this company. They didn't contact me and also put a bad mark on my credit report for a bill I didn't even know was mishandled by *** from an emergency room visit. *** told us to disregard the bill and sent it to this Americollect place. The wouldn't even contact *** to confirm that they made an error not sending it out it for our insurance to pay for it. We pay our bill period, and they actually offered a 50 percent pay off which told me right away it was a untruthful claim. This is not the way to do business.Review fromNathaniel J
Date: 04/02/2025
1 starUnbelievable harassment, and when I ask for proof of debt, they hang up.Americollect, LLC
Date: 04/08/2025
Thank you for taking the time to leave a review. We understand your frustration with the interaction you described. Our company policy requires us to verify the identity of the individual we are speaking with before discussing account-specific information. We apologize if this process was perceived as harassment. It is our standard procedure to safeguard our customers' information. We would appreciate the opportunity to understand your concerns better and clarify this situation. Please feel free to contact us directly at **************, Monday through Friday, 8:00 a.m. to 9:00 p.m. CST.Review fromValerie M
Date: 03/14/2025
1 starThe worse communication and follow through. On Monday I called to confirm no money due. Individual on the phone confirmed a zero balance. I asked for a statement for my records. She said she would email it. Next day, still no email so I call again to ask. I'm told it takes up to 48 hours to send the email. OK, I wait. It's been 5 days and no email.Americollect, LLC
Date: 03/24/2025
We sincerely apologize for any inconvenience caused by the delay in receiving your statement. We strive to provide prompt and accurate service, and we regret that we did not meet your expectations in this instance. Please reach out to our team at ************ so we can ensure your request has been fulfilled. We appreciate your patience and the opportunity to make this right.Review fromMichelle D
Date: 02/18/2025
1 starI and my Dad keep being told we owe money and we even followed up with the facility. It is definitely a scam as my Dad and I have not been there in years. We even called to verify. What can we do to stop this?Americollect, LLC
Date: 02/20/2025
We understand you may have questions, and we appreciate you reaching out. We're committed to ensuring your information is accurate. Please call us at **************, MondayFriday, 8:00 a.m.9:00 p.m. CST, so we can review the details and work with you toward a resolution. We're happy to assist. Thank you!Review fromNichole S
Date: 11/17/2024
1 starI called two years ago to straighten this out. When I was seen in the ER at the hospital, the billing dept for the Ear physician group made an error in my insurance ID. My insurance paid for all bills from the hospital, but not the ER physician group because they billed with wrong ID number. Fast forward to collections, where I was never notified of this. Once I saw the issue in my credit report, I called Americollect and the ER physician group, which blamed me for the error. Anyway, it was taken care of and fast forward 2 years and my credit score is even worse because they still have this amount listed as unpaid. I am beyond furious how these groups can operate like they do and ruin a person’s credit. This is the only negative on my report and I have been paying all bills and credit cards in full every month for almost 10 years.Americollect, LLC
Date: 12/03/2024
Thank you for bringing this to our attention. I truly apologize for the frustration and inconvenience this situation has caused you.I understand how challenging it can be to deal with unexpected billing and credit issues. From your review, it seems that the problem originated from an insurance billing error that occurred before your account was sent to collections. If you've resolved the balance, we would greatly appreciate any supporting documentation you may have, and we will verify the balance with our client. This documentation will also help us update the credit reporting accurately and promptly.We are here to assist you. If you have any further questions or need support, do not hesitate to reach out to us at ************. Thank you for your understanding and patience as we work to resolve this matter.Review fromSterling C
Date: 10/24/2024
1 starI keep getting calls for a debt I do not owe. I have contacted all of my accounts and have been informed that I owe no one anything.I am consulting an attorney to see if I can sue for harassment.Americollect, LLC
Date: 10/28/2024
We apologize for the inconvenience. Please let us know the phone number receiving the calls, and we'll promptly remove it from our system to prevent future disturbances.Review fromJulie I
Date: 08/30/2024
1 starI logged in to pay a bill. I was told I had to call and give them my credit card number. I have been ripped off too many times to give anyone my banking info. They will not allow me to pay online through a secure portal until after they report it to credit agencies. This company just wants to hurt people however it can. Bad idea. I will not be paying ever.Americollect, LLC
Date: 09/10/2024
Due to the status of certain accounts, they may not be immediately reflected on our online portal. Our online payment portal is primarily for collection accounts that ********************** is actively pursuing. Medical debts with an initial reported balance of under $500 are no longer included on credit reports. We acknowledge the concerns associated with sharing credit card information over the phone. To address these concerns, we recommend waiting for a week before attempting the payment again through our secure online platform. Thank you for your understanding and cooperation.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.