Complaints

This profile includes complaints for Mad City Windows & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mad City Windows & Baths has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mad City Windows & Baths

  4916 E. Broadway Madison, WI 53716

  
• 

  Mad City Windows & Baths

  2726 Larson St La Crosse, WI 54603-1828

  
• 

  Mad City Windows & Baths

  710 N Ebenezer Ave # STE201 Sioux Falls, SD 57107-3105

  
• 

  Mad City Windows & Baths

  2340 Holly Rd Neenah, WI 54956

  
• 

  Mad City Windows & Baths

  367 Garfield Ave Ste 5 Duluth, MN 55802

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed a bathtub that leaks. *** asked them to fix it six times and still they havent

  

  Business Response

  Date: 11/08/2023

  Operations Manager has called Home Owner twice to address issues and come to a resolution. Awaiting a return call from Home Owner. 

  Customer Answer

  Date: 11/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date May09, 2023 Mad City Agent ***** ************ install date June 28, 2023. Installer advised me he had never done this type of door before so had to continually call other employees for advise. Was told not to use the shower for 48 hours. We went out of town and did not use the shower for two weeks.I noticed that the black rubber seal was hanging off the door area and that the floor was very slippery. I called and they had an employee come out on August 2. He painted a non-slip coating on the floor and found that the first employee never screwed down the rubber seals properly. He told us that he thought Mad City should always use the coating as he has done many showers with this.We noticed the end of August that we had mold growing on the caulking in the shower. We also noticed that the black rubber strip looked as though it had been sliced in an area. We also noticed that their had been water dripping in our downstairs shower (right below the shower that Mad City just put in). ***** stated that he would send out someone to fix the mold and a plumber to look at leakage. I believe on September 27, Mad city sent out someone to fix the mold (cut out old caulking and replace with new through the bottom areas of the shower). They did not have the rubber strip to replace the torn one. They did NOT send a plumber.A few weeks later they sent a plumber (after many calls back and forth). The plumber came out and stated that he couldn't see anything since all had been re-sealed with the new caulking.As it stands right now: still haven't received the correct rubber strip to replace the original torn one. We still don't know if we will get this leak again. Our floor is slippery AGAIN! We are starting to have black mold again on the caulking of the shower. We were told from the beginning we would not get mold as they use a specific product that prevents mold. Mad City also advertises that their products prevent slippery floors.

  

  Business Response

  Date: 11/02/2023

  Mad City has reached out to the customer and has booked a service appointment to address their concerns on Monday 11/6.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had previous issues with a window installation that took over a year to rectify. On a previous BBB complaint the company reached out to resolve the issue. Window install was still not up to standard sold to me during their sales process but at least opens and closes correctly without scratches on it. I was told by the manager that once the window installation issues were resolved they would reach out to discuss compensation for the repeated issues. No call was ever received. Given how long this issue has gone on compensation of 15 percent of the total cost paid to the sum of $705 seems reasonable.

  

  Business Response

  Date: 10/30/2023

  The complaint has been received and we have contacted the customer. A resolution has been agreed upon. 

  Customer Answer

  Date: 10/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Provided the actions agreed upon take place. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/24/2023 approximately 4:30pm a canvasser from Mad City Windows on 11th street and 10th avenue ****** ** about 68 tall, thin, about ***** years old and face pigment issue wearing a navy polo with Mad City logo proceeded to cuss my husband out and calling him an a****** when he was asked to leave the property. When asked a second time and told the incident would be reported the canvasser then threatened with fighting. Unacceptable behavior of a person knocking doors attempting to set appointments for the sales staff to sell windows and siding. ********* refused to give name or show any permit for door to door canvassing. My husband called company direct and left message for sales manager to call regarding the employee and received no call from the company.

  

  Business Response

  Date: 10/28/2023

  To whom it may concern,

  Thank you for bringing this to our attention, we will investigate the situation and reach back out with our findings. 
  

  Regards,

  Mad ****************** Team

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my 2nd complaint with you against this company. The first one, they made an appt, and came to my house; but did NOT follow up after that; so the problem is still not resolved. Countertops are NOT level, trim is wrong color, they did damage to my wall and refrigerator. When the gentleman was out after my 1st complaint, he noticed that the drawer fronts were not installed properly. This company's inaction has been going on for quite some time now. I want them to do their job and complete/ correct the issues in my kitchen. One of my countertops is too short. The worker came out on 10-17-23, he assured me that he would speak to his manager and call me on the 18th. Needless to say, he never called.

  

  Business Response

  Date: 10/30/2023

  We did attempt to call the customer on 10/25, left a voicemail for her to return our call with our resolution to her punch list of thigs needing addressed. *** returned our call to the Service manager, but it was not seen. We spoke with her this morning, going over the list, We will: 1.) Repair any caulking/putty that needs addressed. 2.) Adjust and secure any drawer front that needs addressed. 3.) Switch vinyl trim (on straight run, not curve) with wood trim, (customer knows that curver section will remain, and not guaranteed to completely match, she was acceptable to this) 4.) scribe LH side of sink countertop and shift to wall if possible. 5.) Replace refrigerator. *** seemed pleased with this resolution and was very acceptable.

  Customer Answer

  Date: 10/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract with Mad City on 8/1 for cabinet refacing and countertops. Installers showed up 9/18 to start work. As they started working we found the the refacing process was not as explained from salesperson. Not happy about the situation, but ***** Manager *** came up with acceptable solution. Day 2, counters arrived. Counters were not what we ordered. We specifically stated that we wanted no edge seams on counters. Salesman **** stated that wouldnt be a problem, and included it in the contract. Upon discovery, *** stated that what we were promised was not possible. I immediately asked to send back counters, but was told that wasnt possible. I asked to speak with someone else, as *** said he had no authority to make any decision on the matter, but was told I couldnt speak with anyone else. *** said they have many issues with salespeople promissing things that arent possible. He said they do it because they dont have anyone they have to answer to at store level. Said he was almost fired for trying to talk to one once. Asked multiple times to speak with someone for days before finally getting a call from Asst *** Mgr *** on day 4. *** questioned my integrity, talked over me, and told me I have buyers remorse. Offered $750. Counter material alone is $2500 per *** plus labor. After install, I have huge gaps between the counter and walls. One doesnt go to edge of cabinet. 3 cabinets were damaged by sanding. They decided to sand some cabinet lips bare, some partially bare, and some left all paint still on. Mismatched and terrible looking. Appliances were not protected and caked in sawdust. Still have sawdust in my 1 week old microwave weeks after job completion. May have to replace. Installers explained that their allotted hours to complete jobs has been reduced, causing workmanship to suffer. Just spoke with Mgr after many request. Only wanted to hear about counter issue, not the rest. Stated job is completed per contract.

  

  Business Response

  Date: 10/30/2023

  Mad City sells and installs laminate countertops, similar to what the customer already had in their home. There is no possible way for laminate countertops to be 100% seamless. While we sell laminate counters, the customer is not required to purchase them from us. What was ordered and signed for by the customer has been installed per contract. Further, the customer signed off on edging to be applied to the countertops, as seen in the attached document.  
  
  Additional concerns outlined by the customer:
  The customer states, that after install, they have huge gaps between the counter and walls. The photo showing a gap was taken by the customer prior to final installation of the backsplash. The gap is not seen after install.
  The customer claimed one of the counters does not go to the edge of cabinet. We do not apply edging to the countertop where the counter butts against the stove. This can be misinterpreted as the countertop being short. The countertop is also buried behind the stove and is not visible.
  The customer claims three cabinets were damaged by sanding. Based on the photos, this damage would not have been caused by the installation team. The photos show bubbling on the interior of the cabinets which is indictive of contact paper or foam liners installed by customer prior to installation. At no point during or after installation, or during any call with the customer, was this damage brought to our attention.
  The customer claims their appliances are covered in dust. All cabinets are sanded before applying the new laminate finish. While we do our best to mitigate the dust, it is unavoidable and a biproduct of the installation process. However, we do a full cleaning after installation.
  
  Some of the comments and photos are misleading. The customer highlights the look of the interior edging (styles) of the cabinets.We do not install laminate or resurface the interior portions of the styles.Because of all the complaints made by the customer, we did try to accommodate their request and sanded what could. Again, this is not a part of our installation process. If we attempted to sand more than we did, we would run the risk of altering the cabinet dimensions, thus throwing off the preordered door measurements.
  
  At no point during the installation process did we call our installers and state they were taking too much time. While there were significant delays not normally seen during an install, these were contributed to the customer. However, we allowed our installers to take as much time as they needed to complete the work.
  
  The customer had multiple conversations from every level of management from Field, Operations, and ********************** During the final conversation, the customer only brought up their refusal to pay for the countertops.
  
  At this time, we have supplied more than what was contract. Outside corners on the entire kitchen were supplied and installed, a new garbage disposal was supplied and installed, and where we could, all interior portions of the cabinet styles were sanded. We have gone up and beyond to accommodate this customer. 

  Customer Answer

  Date: 10/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  The counters sold to me by the salesperson, were not what I received.  I was told they would be seamless.  I did sign off on the edge style with the measurement guy, who also noted that I was expecting  seamless counters.  

  The pictures of the gaps in the countertops were taken prior to a backsplash being installed, because Mad City NEVER installed a backsplash.  I ordered counters with no backsplash, as noted in my contract.  They did leave uncut and uninstalled backsplash pieces that I didnt order on top of the counters to conceal the gaps from my wife.  The counter gap pictures were taken after Mad City completed the job.  Nobody from the business has been to my house since those pics were taken.

  There is no misinterpretation on the counter that doesnt go to the edge of the counter.  It simply is not long enough to go to the edge of the counter.  It is not buried behind the stove.  It is next to the stove and very visible.

  The cabinets were damaged by sanding.  The pictures clearly show semi-circle sanding ***** in the cabinets caused by an orbital sander.  I dont currently have, nor have I ever placed contact paper or foam liners in my cabinets.

  Although they deny knowing about these issues, I have brought them to their attention in the past.  I have included the log of the 5 minute call I had with the construction manager on 10/17 expressing these issues.  Ive also included screenshots of the text messages and pictures that he asked me to send him so that he could forward them to the operations manager.

  I understand that dust happens when sanding, but nothing was done to mitigate the dust.  Nothing in my house, including my appliances, was protected at all.  This was pointed out to the field manager who said that they had stuff to protect the appliances, and that they should have been used.  Yes they should have.  Once you get dust in the vents of the microwave, it is next to impossible to get it out.

  None of my comments or photos were misleading.  Installer ****** offered to sand the lips of the cabinets as he agreed that it looked bad to have three different colors on the cabinets.  At no time did anyone express that they did all they could without altering the cabinet dimensions.  Sanding the paint off the top is not altering the dimensions at all.  The real reason they did not finish is because ****** left the job on day 4 due to health issues and didnt return.  Nobody else finished the job he started.

  The delays were not a product of me.  I notified the installers of the issue as soon as the counters showed up.  I asked the field manager numerous times to speak with someone who could make a decision, as he stated he didnt have the authority.  It took until mid day on day 4 before I was allowed to talk to anyone else.  That is where the delay happened.

  I have never actually refused to pay for the counters.  Before install, I asked to not accept them.  I also asked for compensation for them.  I rejected the compensation amount that was offered.  The only other thing I ever refused was to sign a form saying that the job was completed satisfactorily.  I was threatened with a lien on my home, but never said I wouldnt pay.

  I do not appreciate a company that doesnt follow through on their promises.  I expect a job to be done properly, and not half assed.  I expect poor quality issues to be corrected instead of hearing excuses, lies, and cover ****  Very disappointing experience.

  
  Regards,
  
  *********************************

  

  Business Response

  Date: 11/02/2023

  We have come to an agreement with the customer. 

  Customer Answer

  Date: 11/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have not payed for the job yet. It's not completed correctly. Still working and wanting the shower door to be installed completely correct. Three times company has been out to fix. Scheduling the fourth. Mad City measured, ordered and the door should fit correctly. Top shower does not have a metal header but the top metal jams should be level with the glass door and cut to fit. No structural issues to cause the glass door not to fit square/correctly. Have been in contact with the shower door company. As of today the metal side jams are not cut to the same height. The bottom corner was wrong with the with the square gap. It has been fixed but no caulk was brought to fill the small gap. All we want is to get this expensive, *************** and ordered door to be installed completely correct.

  

  Business Response

  Date: 10/30/2023

  Door was installed per manufacture instructions. We do not control how they cut their parts and pieces. As of 10-19-23 We have caulked and adjusted door as much as possible. We will reach out again to see if there is still an issue with the caulk on the door. 

  Customer Answer

  Date: 10/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please see the attached picture.  They did come out again and both sides were cut to fit completely correct. Awful on what I had to do to get them out. Each metal side even with the other and with the glass.  Would never hire this company again. . Definitely not!  Terrible how they installed the door differently twice.  They advertise ************** shower.  Special order is a bunch of ****.  Over all calls,  time, pictures , contacting shower door company.  I am not the one who is wrong here.  Saw another picture of an install they did.  These metal pieces come long and should be cut to fit.  Never saw any shower door looks so crappy.  Also a big problem is there continuous demand to be paid that the job is complete. 

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-25-2023 *** from Madcity windows came to our home for a replacement window estimate.He said in one week we would get $50 gift card for in home estimate.In October we still hadn't received it. Also he said in ten days Vacation Getaway would contact us on a seven night stay anywhere, have not heard anything yet .*alled *** about September 5th or 6th to check on this ,no answer,left message , no return call was ever made . *alled ************ office and talked the lady who answered the phone and told her of these two complaints and also after checking with my tax man I found out *** wasn't correct on telling us the rebate we should get for this purchase. *** said twice we would get $1600.00 and once he said it would be between $1250.00 and $1600.00.The tax man said it would be $500.00. The lady that answered the phone in the ************ office said *** had no right to talk about rebates. On the 8th of Sept **** came to our home to measure the windows. **** said the new windows would insert in the original window frames and not be replacement windows like *** said. When talking to ******** expressed that we had outside air leaking into the house from around the windows and frames , he said the company uses non expanding foam to seal around the windows, how can they do this if they are not removing the windows? The second time I contacted * R office I again brought up the old concerns and the insert vs the replacement windows on stopping the outside air draft. The * R office said they would send my $50 card ,they didnt .She said she would e-mail the vacation info and didnt .She said someone would contact me twice weeks ago and they didn't. I also told her after weeks of hearing nothing from any one that I do not want the company on my property until these four things are resolved. $23000.00 is a lot of money to us and we deserve better than this. *an I keep them off my property until all is agreed on? What about a refund? Thank you, ***** and ***************************

  

  Business Response

  Date: 10/12/2023

  Mad City will reach out to this Homeowner with in 24 hours to address any concerns. 

  Customer Answer

  Date: 10/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Screens dont work . Bugs coming through them and small holes in bottom of windows. Getting so my bugs ! Hard to live in house getting bit up small bugs by not being sealed? Can we *** them to get different windows?

  

  Business Response

  Date: 10/09/2023

  Customer called in 11/30/22 stating she was getting bugs in through her windows but said she would deal with it for now and call back next year to get it fixed. Have not heard from the customer about this issue since. We will reach out to the customer for inspection. 

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was 11/15/22. Invoice # ********gb. The amount paid *********. The job was to take old tub out put in new walk in shower. They said if floor was bad They would replace. They came and installed the shower was so large that the toilet would be up against the doors. I needed my toilet and shower so I said OK. They never went under NY house to see if floors were bad or good just put a sub floor in and the shower in. Never showed me anything until it was already in. So about 1 month ago September my toilet started I would say sinking. I called my local Handyman. Not mad city they had not ever touched or moved my toilet. The handyman took toilet off and found the floor sub floor and beams under house totally rotten . ******** said they need replacing. He put a frame around toilet area to support for a short time untill we can fix beams. Handyman also showed us how the beams came apart just brushing it under the shower as well. Left message for mad city got no call. Emailed them again said I was going to call BBB and my lawyer. Got response within the day. Set up to have someone look at it. Appointment 10/5/2023. They came and said it looked fine no bounce and that the contractor that did the job put a sub floor in. I said on the rotten beams. They said we don't fix beams. I said so you put sub floor on rotten beams. They kept say floor was good contractor Saud it was. I said come look at the crawl space the contractor never went under the house. He didn't need to go under to tell. They also kept say my house is so unlevel and off everywhere. I know this thats why i asked them about the floor first. So basically they didn't plan on doing anything to fix or help. I just asked them to leave. They wanted me to sign some paperwork I refused. Can you please help me. I am a elderly man I feel taken advantage of.

  

  Business Response

  Date: 10/09/2023

  Mad City installed this job on 11/15/22 We replaced the rotten sub floor at that time under the existing tub, the floor joist was not rotten, otherwise we would have taken care of it or notified the customer it is out of the scope of work, and he would have to have it repaired before we could continue.  If the customer had an active leak from the toilet that rotted the house even more then its current condition, we are not responsible for that. The crawlspace is not big enough for anyone to fit into so the only way we can show a customer is to bounce inside the installed shower showing no floor flex which we did. Customer did not want to accept that and called the field manager vulgar language and kicked him out of the house. We have fulfilled the contract that was signed and agreed to. 

  Customer Answer

  Date: 10/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I 
  I was never told about floor rot or shown anything. I also did not say anything vulgar. I told them they might as well leave because they didn't plan on doing anything.  Whatever they bounced on the shower floor that shows nothing. My daughter personally seen the rotted wood. Also I didn't have a leak under the floor it was a washer on the toilet that took 2 minutes to fix . Mad city came out knowing they were not going to do anything. I'm on a fixed income took advantage of me. All they said was contractor said this and did this no proof that was done. Very disappointed . I would of paid for the replacement beams but no one said anything just it's good. The toilet sank in from the beam giving way or rotting. No help what so ever. Couldn't even offer to do anything. 
  Regards,
  
  ***************************

  Customer Answer

  Date: 10/23/2023

  I have not heard anything from mad city.

  I am not satisfied with the company.

  Mad city has denied any wrong doing at all. I just want either half or all my money back so I can fix the problem properly. I believe they should of had pictures or showed me what they did. I no long want them to fix just want refund I no longer trust mad city. How can a company take advantage  of a elderly person. Thank you for your help with this matter. Do I call a lawyer now?