Complaints

This profile includes complaints for Mad City Windows & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mad City Windows & Baths

  4916 E. Broadway Madison, WI 53716

  
• 

  Mad City Windows & Baths

  17044 W Victor Rd New Berlin, WI 53151-4137

  
• 

  Mad City Windows & Baths

  2900 SE Enterprise Dr Grimes, IA 50111

  
• 

  Mad City Windows & Baths

  2621 Fairview Ave N # 600 Saint Paul, MN 55113

  
• 

  Mad City Windows & Baths

  Peoria, IL 61615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** messed up and submitted my information to mad city windows by mistake ever since Im getting called non stop I block one of their numbers they use a different one. In the last two days Ive been called twelve times by them. This is harassment please stop what your doing mad city windows.

  

  Business Response

  Date: 01/12/2024

  To Whom It May ***************** never received any communication from the customer to remove from the calling list or DNC, we are removing him now from our calling list. 

  Regards,

  Mad ****************** Team 

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with a company called Mad City Bath and Windows and they work has been horrible. When we contacted them to put in a shower and one window that was in the shower and we have had several issues. They told us that they can legally come out as many times as they want to fix the issues because the contract says that they can. Now that they have come out 5 times and the issue is still not fixed they told us that they would give us $500.00 AND terminate our lifetime warranty on the work that they done. When they did the demonstration they said one then and then did another. One of the issues that we have been having is that the caulk keeps peeling and we found out that they are using expired materials and they said that it is fine. The finance company that we went through (which is through Mad City) stated that we still have to pay even if we are having issues because there are walls and running water basically. We have tried to work with the company and now feel that we need to escalate this because it has been false advertising the whole time. There is so much more that we should seen as red flags but didn't until it was too late. We are contracted for almost $18,000 and would like to get help with this. We would like the bill to be wiped with all the issues. If they want to alter the contract (which they told us could not be done when we wanted some changes) then I think that the contract should not be void.

  

  Business Response

  Date: 01/12/2024

  The customer and I have been in constant communication via email because they did not want to talk on the phone. Each and every issue the customer would have we would address. Issues such as installing a new window kit due to the customer wanted more of a pitch on the window sill then what we would normally put because they did not want any water standing at all. Adding 2 tubes of caulking behind the j-channel because they did not want rain to go over and around and behind their j-channel and get in their walls. To tearing out and recaulking the shower 3 times. The final time the customer wanted the caulk lines to be as thick as your thumb which is thicker then our standards and industry standards. During the final service we asked them to look over every inch of the project multiple times before our service tech left the house. They signed off the service service ticket that everything was complete and when they reached back out asking for compensation and I did not offer what the customer wanted that is when they stated they still had issues with their caulking and said they were going to talk together to see if they would accept the offer or not. That final email was on 12/17/2023 and I have been waiting for a response since. 

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  In the last response that we received we were told that we would get compensated $500 because they had come out 5 times and that they were going to cancel our warranty which is part of the contract. 

  When we talked in the beginning when we were having these issues we were told that compensation could be given but it would have to be given to us but that they could not alter the contract and would have to send a separate check. But then the option that they give us is the $500 and cancel the warranty. 

  We are still having issues with the caulk and do not feel that Mad City is competent to do the job correctly. 

  We have pictures and videos of the work as well as other proof about the work and conversations.

  We do not want to deal with Mad City and if have to then we definitely do not want to deal with anyone from the ********* location.

  We have a list of issues that we have been having and we are over all the trouble that this has caused.

  Regards,
  
  *****************

  

  Business Response

  Date: 01/12/2024

  The Vice President of Installations will reach out to the homeowner Monday 1/15/24 to discuss any concerns that still exist in hopes to come to a resolution.

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My girlfriend has spoke to the person listed as responded. We are to speak to him by this weekend. He has reached out and given his number.
  
  Regards,
  
  *****************

  Customer Answer

  Date: 01/21/2024

  We had been in communication with a guy we were supposed to talk to on Saturday. My girlfriend texted him on Friday night to tell him that I had mandatory overtime so I had to work on Saturday. Asked if we could talk on Sunday since he said he works on the weekends. He never responded. Still waiting for his response.

  

  Business Response

  Date: 01/22/2024

  Mad city has texted the homeowner and will reach out to phone numbers on file to come to a resolution within 24 hours. 

  Customer Answer

  Date: 02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We are working with *********************** via email currently on images/ videos that we have for him to review and see what we can come up with for a resolution. Working on getting the emails to him but this weekend. 
  
  Regards,
  
  *****************

  Customer Answer

  Date: 02/02/2024

  I am not sure what this is for. It just says I need to click for clarification. 

   

   

  

  Business Response

  Date: 02/07/2024

  Mad City is staying in close contact with the homeowners to come up with a resolution. 

  Customer Answer

  Date: 02/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Working with **** to come up with a resolution
  
  Regards,
  
  *****************

  Customer Answer

  Date: 02/08/2024

  I do not know what these "send clarifications" are. So I am just replying so that the case does not close before we have come to a resolution. 

  Customer Answer

  Date: 02/22/2024

  We are working with **** to get to a resolution 

  

  Business Response

  Date: 02/23/2024

  To Whom It May *********************** are still working with this customer to resolve their issues. 

  Regards,

  Mad ****************** Team 

  

  Business Response

  Date: 02/23/2024

  To Whom It May *********************** are still working with this customer to resolve their issues. 

  Regards,

  Mad ****************** Team 

  

  Business Response

  Date: 02/23/2024

  To Whom It May *********************** are still working with this customer to resolve their issues. 

  Regards,

  Mad ****************** Team 

  Customer Answer

  Date: 02/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Responding to keep our case open 
  
  Regards,
  
  *****************

  

  Business Response

  Date: 03/01/2024

  To Whom It May ***************** are working directly with the customer to get this resolved. 

  Regards,

  Mad ****************** Team 

  Customer Answer

  Date: 03/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Replying to keep the account open until situation has been completely resolved. 

  Was given an update from **** this morning as to the possible delivery date of the new materials. 

  
  Regards,
  
  *****************

  

  Business Response

  Date: 03/01/2024

  **** ( VP of Installations) has been in close contact with both homeowners through the entire process to resolve all issues that have come about. We have agreed to remedy and upgrade the entire shower system. The homeowners were updated this morning of the *** for their materials which is 5/20/24. They have been reassured that we would complete all service the week that the materials arrive.  Both homeowners have ****'s personal cell number and his email. They have always been responded to in a timely manner to address any concerns. **** will be seeing this project through to the end. There is no reason to continue the back and forth through this platform for the next two months while we wait for the materials. We feel  this should be closed as the homeowners always have the option to reopen a complaint if they are not satisfied with the end product. 

  Customer Answer

  Date: 03/07/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am willing to let the case close given that we can reopen the case if the work that is to be done in May/ June is to our satisfaction. 

  By agreeing to allow this case to close does not in any way mean that we are satisfied at this moment. We are still waiting for the products to come in and be installed. 
  
  Regards,
  
  *****************

  
  

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple visits including nice but slick salesman. Should have been my 1st clue. Originally quoted me $12,999 for 2 1/2 windows. Should have been my 2nd clue. I said no way he immediately dropped it to $7000. He said the amount of leakage and heat was minimal and demonstrated with a heat lamp. May 1, 2023 installed. Very nice polite man. I pointed out gaps between the frame and new window. He said there was nothing could be done. I was not well on the install day and just needed to be done for the day. I tried to live with it the way it was, but decided I could not for the price I paid. I called, they sent someone to look my concerns over, then scheduled the installer to return and address the issues. He attempted to cover some of the nicks in the frame with a stain marker, and left me the marker for the rest. He caulked some of the gaps and said it was not necessary for the others as no air leaks could happen. I explained I had not been through a winter, and we would see. It is now January ****, my old 33-year-old windows were just as airtight as these. I never had condensation in the winter with my old windows. Run dont walk away from this company.

  

  Business Response

  Date: 01/09/2024

  MadCity came to install on 5/1/23, returned back on on 7/13/23 for an inspection after a call of concern on 7/10 from the homeowner. Returned on 7/24 to complete the service issues related to caulking. The job and service were complete on 7/24/23. The homeowner has not reached out to MadCity to discuss any issues or concerns since her call on 7/10/23 and has had no contact with or made any attempt to contact MadCity since 7/24/23. In the customers complaint she requests no further contact from our company. I did try and reach out to the customer today on 1/9/24 at 9AM CST and left a voicemail with my direct number. 

  I feel the complaint is not merited as the customer has requested no further contact from our company as the desired resolution and has at no point asked us to inspect or given us any opportunity to resolve her concerns.

   

   

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did receive a call from Mad City. I was told the condensation was normal/ humidity. Photo wont upload (jpeg) but is ice. All 3 windows. all other windows in my home some newer some over 30 yrs do not do this.  I received ANOTHER call to schedule ANOTHER  visit to check on the issues.  I can not give a response to my complaint until attempts have actually been made to resolve. Once any/all attempts are made, I can give you my response either satisfied or not satisfied. [Please type your response here.]
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 01/19/2024

  I spoke to the customer on 1/9/24 regarding the complaint and offered to come out for service and inspection to address the customers concerns. She explained that she wanted us to wait until mid-February before she would allow us in. We are ready to help in anyway we can and as soon as we are granted access to inspect the customers concerns, we will do so. I will reach out to the customer again to ask if we are able to gain access any sooner than mid-February.

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

  Appt is set for 1/26/24 for rep to visit and LOOK at my concerns.  Nothing has been resolved yet.

  *******************************

  Customer Answer

  Date: 02/02/2024

  2 of the 3 Window sashes were defective. All three windows had *********** buildup. Im not sure why the third sash isnt getting replaced also. I was told there wasnt too much draft in the third window. I disagree.
  The gaps between the new window and inside frame will be caulked.. The gentleman offered to cut into my original Inside window framing, Then install matching trim to close the gaps. With the quality of installation thus far I prefer no more cutting on my windows. I will need to be satisfied with caulking, It will be clear so hoping it wont show too bad.

  Customer Answer

  Date: 02/13/2024

  Yes I have heard from the company.

  all three windows had considerable frost. The gentleman that came to examine the windows, is replacing two of the three sashes. He stated the third did not need to be replaced. They continue to update me on the status of the replacement sashes. Have not seen them yet. 

  I cant say if I am satisfied, as nothing has actually been done yet. Only talk & visits.

  I am hoping that caulk will solve the leakage/draft on the third window.

  

  Business Response

  Date: 02/13/2024

  In response to the Homeowners concerns and based on our inspections of the areas of concern, we believe that the caulk portion of the work and our plan to visibly verify the insulation around the windows in question will resolve any and all issues or concerns. The caulk does not hold any value for insulation and is for aesthetics on the interior only. We will be through in our process to insure proper installment of all aspects of the project in reference. This service has been scheduled for completion. 

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales man sterling lied about everything from the beginning he knew my biggest concern was the shower being slip proof because it was for my 81 year old mother in law he said it was slip proof weight baring after he lied to us about that he put in the paperwork to leave a mat which was not left and she slipped and sprained her foot then it was leaking with low water pressure due to wood being in the piping they installed now today they come to fix the last problem a hole in the vinyl and asked my mother in law to sign a paper saying I would not *** I was not even there and she told them she would not sign then he said he would contact me to try and get me to take down my goggle review of which he never called and they cant tell me what to do

  

  Business Response

  Date: 01/05/2024

  We at the ********** branch of production have been in continuous contact with the Homeowner of this contract since the instant of becoming aware of any issues.  We serviced the shower floor as soon as possible given the holiday schedule of everyone involved.  We installed the *** anit slip on the base of the shower 12/27 and the we did not leave the home until the homeowner was happy.  We received a service call this week about potential floor damage we may casued.  My field manager serviced the home 1/4 and once again the homeowner stated how happy she was with MadCity.  .   

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sorry correction, it is mad city windows and bath from *****************. I did not see the ******* ********* location listed. 

  Customer Answer

  Date: 01/03/2024

  From the start mad city was not giving a good thought in my head when the salesman refused to leave my house until I essentially bought product from them. He kept trying to peer pressure and bully into buying a product. First door installed: came to me very poor quality very poor craftsmanship and very rushed install, did not look good. Installers had very lacking respect. They were happy to fix it.2nd time coming out, door frame was damaged, again poor quality, did a half a** job and tried to cover it up. 3rd time they sent out technicians, technicians put extra s**** holes on the frame. The trim outside was poorly installed, caulking job poorly done. 4th and final time they came out, install was for most part ok. Caulking job is still bad. Didn't cut internal trim pieces square so the corners have gaps on them, and they left the corners rough and poor finish. Ive given up after the 4th time and accepted it'll never look good.They offered us ONLY 10% off which is pathetic with how many times they screwed up and told us that it would come off my bill. Then after I called them wondering where my bill was, they informed me that a chdck was going to be sent Inwhich I never approved or agreed too. All said and done, they've done nothing but use excuses on poor craftsman ship and very poor lack of communication. Very unprofessional.

  

  Business Response

  Date: 01/05/2024

  Mad City remained in constant contact with customer from install through service. As the customer has stated in their complaint, after final completion and signoff was received, Mad City agreed to discount the customer 10%. The discount is being issued after funding has cleared with their financial institution. 

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  gift card was sent to us. by e-mail. went to ******* couldnt use it.some one else use the gift

  

  Business Response

  Date: 12/21/2023

  Please call our main office line to resolve this issue.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We feel like it was a bait and switch sale--We asked numerous times if they were replacement windows vs replacing our windows. We were told they we going to replace the windows and ensure everything surrounding the window was in good condition. Not true- they were REPLACEMENT windows which resulting in losing 3 inches in each direction. -We were shown with a heat lamp how energy efficient they were and how our poor pets will hate them because they wont get the warm from the sun. Not true, you can without a doubt still feel the sun, our dog still loves laying and sun bathing near the windows. When asked about this we were told well yeah, the suns rays are different then a heat lamp. Maybe dont show that as a selling point. -Easy one finger open we were shown samples of how with one finger the windows would glide open. Not true- several of the windows take a lot of two hand force to open. -The sales rep stabbed the screen with a pen to show they "couldn't get holes" in them. A new screen has a hole.-Door handle did not match what was orders -We were promised the best customer service and support. We did two homes with Mad City, BOTH had windows that were not measuring correctly and need to reorder and wait an addition 12 weeks for delivery. Then THE *** OF, 15 minutes prior to their arrival, Mad City called to say they wouldnt be there because the window didnt come in. Then when the windows did they were the wrong size again. We have asked multiple time throughout the project to meet to discuss our concerns and frustrations and no one returns our calls. My husband received a salutation call from Mad City regarding a bathroom, when he asked about our current window issues he was told there was a note on our account stating NOT to call the customer. We were just called and told to pay our bill however the project STILL isn't complete, when we said we wouldn't they threated to take us to court and still aren't will to meet to discuss.

  

  Business Response

  Date: 12/21/2023

  I meet with ******* yesterday and this matter has been resolved.

  ***************** ****

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a new kitchen. My kitchenn is destroyed. No one is showing up to complete the work. I was assured by ***************** that they would have it done today on December 16 2023. No one answers calls. I have it in writing

  

  Business Response

  Date: 12/21/2023

  *******************,
  
  I wanted to take a minute to address your concerns regarding your kitchen install.  We at MadCity take these complaints very seriously and especially here at the Louisville branch we feel this is a direct reflection of us.  I have spoken with you extensively throughout this process since the complaint was filed and I believe that we are at a different understanding as of today 12/21.  We have finished the install with some service issues on adjustments and counter tops.  New countertops are set to be installed the week of 1/8 and we have an agreed gameplan on a day of service with my installer ************************* after the new tops are complete.
  
  If you feel that your needs and concerns have been met concerning your job we at the ********** location of MadCity would greatly appreciate a favorable response or even an edit to the initial complaint.  It is very important to us all here that you are happy with your kitchen install and our team of installers and management.  Thank you *********************  I look forward to working with you closely as we get this resolved and make sure you are happy with your kitchen and MadCity.

  Thank you,

  *******************

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that the new walkin shower would be beautiful and the workmanship would be the finest. The shower is not beautiful and the workmanship looks quite like an amateur installed it. the rod for the shower curtain is not level so the shower curtain does not meet the top of the shower pan and water splashes onto the floor. The molding did not stick to the shower pan. and finally one of the covers for the handicap bar will nor stay in place. again making it look like an amateur job. I think the company deserves about half what I paid for such poor workmanship. I did contact Mad Ity Windows through their complaint form online and have had no response. I called the ************** and was told the warranty does not cover installation. They referred me to the Mad City customer service line and there I was told, I should contact the warranty company. I would never do business with this company again.nor refer any of their services to anyone. I feel I should get half my money back and that is still outrageous for the lack of quality for their work.

  

  Business Response

  Date: 12/11/2023

  Called and Left message on Homeowners home line on 12/9/23 concerning service need and requested a call back. Records show no communications from homeowner on any of our platforms. Mad city installed per contract and will provide and honor double life time warranty in regards to current service and or future service needs. 

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales guy told us 2 days *** it would take to replace windows and frames. Apparently their sales people dont know anything, first day they were here one of the installers told us it would take the whole week. Took them almost 2 weeks. They started the job when they apparently didnt even have all the material. So why would you start the job. The left on a ************** days of work and told us they would be back Monday to finish. Called Monday morning and was told they would be here by 9 and the lady that I talked to had a real attitude with me about it. No one ever showed up because apparently they went to a different job and arent coming back to my job until Wednesday. So they left my windows half done in December in *********. I got cold drafts coming in all around them for 4-5 days. Not to mention, they knew we were putting our house on the market and now its had to sit as temporarily unavailable for over a week because our house was a mess with windows half done and stuff moved around so we couldnt get pictures. So thats potentially costing us money since we cant have people come look at it.

  

  Business Response

  Date: 12/11/2023

  Mad City will reach out to the customer within 48 hours to address their concerns.

   

  Thank You,