Complaints

This profile includes complaints for Menard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Menard, Inc.

  5101 Menard Dr Eau Claire, WI 54703-9604

• 

  Menard, Inc.

  15106 Old Mill Dr. Eau Claire, WI 54703

• 

  Menard, Inc.

  12600 Plaza Dr Eden Prairie, MN 55344-3630

• 

  Menard, Inc.

  8115 Mineral Point Rd Madison, WI 53719

• 

  Menard, Inc.

  1400 Gateway Ct. Hudson, WI 54016-9700

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings the whole rebate thing seems to be a scam and I have spent thousands with Menards. Please see the attached screenshots pertaining to a rebate and what is the difference between the original and a copy?

  Business Response

  Date: 07/30/2025

  Please see attached. 

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The reason I did not accept is because it took almost a week for them to respond asking that I contact them but no contact information was given? I am confused. Attached originally was the copy of the emails sent between me and the rebate center and they never responded to my question. I know these are tough times but I am very SHOCKED at the lack of good customer service from **********************. This is a Menards that I no longer know. 
  
  
  
  Regards,
  
  ******* **********

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recent experience I had with Menards. Please take the time to read this and possibly help me come to a solution. I purchased a Generec Generator On July 1st, 2025 at approximately 9:00 p.m. The unit was purchased for a time-sensitive job scheduled for the following morning and was the only one available that could fit into our vehicle.The next morning,on July 2nd , we unpackaged and attempted to start the generator. The unit did not operateneither through electric nor gas power. We immediately contacted the vendor, *******, whose representative was extremely kind and helpful. After walking through troubleshooting steps, they determined the unit was defective and advised us to return it to the store for an exchange.We returned to the store at this time, its less than 12 hours after the original purchase, expecting a straightforward exchange. Instead, we were met by General Manager ******* *******, whose response was both unexpected and disappointing. Rather than assisting us, he accused us of dishonesty, insisted the generator could not have been defective, and stated no refund or exchange would be issued. He advised us to take it to a repair center and pay a diagnostic fee even though the product was defective right out of the box and purchased just hours prior.We immediately terminated the in store experience. Given the urgency of the job and the limited time to complete it, we proceeded to a diagnostic repair center in an effort to find a solution. Unfortunately, we were informed the unit was unrepairable. At this point, due to the nature of the experience, we are no longer seeking a replacement unit. We are simply requesting a refund for a non-functioning product that was sold to us in good faith. We hope Menards will uphold the values of fairness and customer service in resolving this matter swiftly.

  Business Response

  Date: 07/17/2025

  Please see attached. 

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 31, 2025 I purchased a gas powered Pulsar 21" lawnmower from Menards to help a neighbor. I put the lawnmower together and tried to use it. The lawnmower started initially but would not start on the 2nd try. I called Menards about a refund and was told by someone at the front desk, I was able to get a refund back to my credit card as long as I drain the gas and oil out of the mower. June 19 I brought the mower to Menards in ********* to return. The department manager came to the return desk and informed me I can't get a refund and I should've purchased an extended warranty on a new mower. I asked for the store Mgr, **** and was told I should've returned the lawnmower w/in 7 days of purchase it would've been refund eligible then and this message is on the bottom of my receipt . **** gave me the ph. # of a warranty company. The I left the store and read the bottom of my receipt which says something different than all 3 versions of Menards refund policy I received. I have a bad shoulder and have hurt myself more by trying to start this lawnmower, repacking the lawnmower for a declined return and my wasted time than it's worth. 3 different versions and incorrect information given the same day of the purchase. I can't believe this happened and is an inconvenience.

  Business Response

  Date: 07/23/2025

  Please see attached. 

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Re read my original complaint. I have already tried to contact the warranty service center with NO response. IF Menards wants to assist with facilitating the warranty service I welcome the help. Menards can call me to arrange and or have the warranty service company CALL ME. 

   
  Regards,
  
  ******* ******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a storage shed on June 12th online. I decided I did not want it and called to cancel the order as I never received anything saying it shipped. They told me it had already shipped and I couldn't cancel it. On June 22nd, I was told it was ready to pick up at the store. I called on June 25th to tell them I no longer wanted the item and wanted to return it. I was told that I could return it but I may be charged a restocking fee. They said it was up to the department. They transferred me to the department and I was asked why I wanted to return it. I told them I no longer needed it. They said that wasn't a very good reason and that I was going to be charged a restocking fee of 25% which equated to about $250. They were going to process my refund, which was 25% less than what I paid. I was never told I was going to have to pay a restocking fee if I returned it. I ordered from Menards online and returned the item to menards with a receipt. I dont think I should be charged a restocking fee, especially of 25%. That seems ridiculous, especially because I knew nothing about it when placing my order. Also, it was up to the department is what I was told. So it didn't have to be charged, but I was charged because my reason "wasnt good enough." What reason would have been acceptable for them? If I have the receipt and return to the store I bought it from, I should receive my money back.

  Business Response

  Date: 07/08/2025

  Please see attached. 

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  If it was written that I would have to pay a restocking fee anywhere, it would have been in the fine print. Most people would never know. Also, it's ridiculous that I was charged $250 to put a box on a shelf and then was resold. Not only did you make the retail price, you also made $250 off me. I bought something from your store and returned, with receipt. I shouldn't be penalized for that. I understand if it was cut steel or something altered, but it wasn't and it could be easily resold. You had the chance to make this right and could have, but chose not to. Very disappointed in Menards and will remember this in future purchases. I will also let others know of this outcome.
  
  Regards,
  
  **** *******

  Business Response

  Date: 07/23/2025

  Please see attached. 

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  You are able to refund the restocking fee, you just choose not to. I will let others know about Menards customer service. I spend a lot of money in Menards stores and online and will think twice about doing it in the future. This is ridiculous that something bought from Menards and returned to Menards is charged a restocking fee. It shouldn't matter if it's online or in store. It is the same company. I am very unimpressed with the customer service of **********************. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/24/2025 - After going to my vehicle after making purchases at Menards I looked at the receipt and discovered 3 of the 10 items I purchased were higher amounts than the price listed on the store shelves. I went to customer service, waited in line, and when I was finally waited on, the person told me he could not make a price adjustment and that I would need to show an employee the price on the shelf. So he told me to go to the location of one of the items and someone would meet me there. After waiting some time the person who waited on me shows up and told me no one was answering when he tried to get someone to assist me. So he told me to go take photos of the tags and bring it back to the desk. So I walked across the entire store to get to each item and take a photo. When I returned to the desk he was not there and the person who was there was waiting on a customer. After a lengthy period of time with that customer the person asked what I needed and I caught her up. She looked at the photos and my receipt and saw the three errors were legitimate. But she said she could not make price adjustments and would need to contact a manager. So then I waited an extended amount of time for a manager to arrive, who finally made the adjustment. 20 minutes of my time my wasted. From the BBB perspective, advertising prices and being charged a different price is fraud. This was not just one item. This was 3 out of the 10 items I purchased. That does not suggest a mistake but instead, something much greater. I attempted to contact the corporate office but the person sent me to a voice system that said I had to mail them my issue. So basically spend more of my time and money to let them know what happened at their business. I would like an explanation and restitution for the time this has cost me. The charges for those three items should be totally compensated, which amount to about $20.

  Business Response

  Date: 07/08/2025

  Please see attached. 

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There was nothing in the response that addressed their practice of pricing that doesn't match the register.  They did not address what I went through to have the difference reimbursed.   Which leads me to believe they were comfortable with how it was handled.   That assessment and the fact their corporation could not even reimburse me a measly $20 demonstrates how they have little regard or value to me as a customer.
  
  Regards,
  
  **** *******

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I would like an explanation and a solution provided for discrepancies between the shelf price and the register (it's ALWAYS MORE at the register).  As important is addressing why I had to work with four staff members and take photos with my phone to get reimbursed.  Without a change to their practices, in the future I will be asking the cashier to yell out the price for each scan.and explain why I need this done.  This will hold up the checkout line and alert other customers at ********************** of their practices.   

  
  Regards,
  
  **** *******

  Business Response

  Date: 07/30/2025

  Please see attached. 

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Menards' response was as dismissive as the original response.  There was no request for the store it had occurred in to research what happened.  There was no response concerning my complaint that it took 4 staff members, my camera, and a great amount of my time to refund me the difference.   The statement of " human error is possible and we are always willing to work with our guests when the occasional error may occur" may be applied if it occurred with one item, but three out of the ten items I purchased suggests more than human error.   It is a practice or procedure issue that should have been investigated by Menards' Corporate at that location.   But they have no intention of addressing any part of this complaint.

  
  

  My concern is the BBB is going to close this case as Menard's "addressed the complaint" and say I was not satisfied with how they addressed it.   But like their prior response, they addressed nothing.  All they did was select a generic response from their customer communication response file.   Organizations know that all they need to do is send any response and the BBB will mark a complaint as addressed.  They know how to work the system to avoid receiving a low rating on your site.   The title of my complaint was "repair issues".   What part of their response addressed this complaint?

  
  Regards,
  
  **** *******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location - ***************************************************************** I purchased an electric lawn mower. The battery was defective. I went to the store and got a new batter, which was also defective. I returned the electric mower and purchased a gas mower. This device was also defective. I wanted to return the mower but since gas had been put in it, I had to take it to the service center. They attempted to perform a repair and that was unsuccessful too.

  Business Response

  Date: 07/08/2025

  Please see attached. 

  Customer Answer

  Date: 07/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Thank you but the issue has been resolved

  
  Regards,
  
  ****** ******

  
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered some build*** materials online to be delivered to my house. I realized I had made a mistake on the order. The order was not expected to ship for another week. I called the store that I ordered from to correct the mistake. Instead of a 4x4 sheet I wanted to order a 4x8 sheet. I talked to someone for 30 minutes on 6/18/2025 and they still could not make the correction. I asked to speak to another person and they could not help either. Later that day I went to the store I ordered them from and went to the return and exchanges desk. The girl at the counter told me to go to the build*** materials to make the change. I did go to the build*** materials and then they told me to go back to the exchange and returns. I explained that I was told to come back here for help. The lady that was help*** me was a manager and said I had to go back to the line up front. I asked for a store manager as I felt I was just be*** bounced around the store and this is after I could not be helped on the phone. The lady manager told me that he was just go*** to tell me the same th*** and told me to go to the front. I asked for a store manager. I had ***** ******* come out to help. The lady manager told ***** that " I just didn't like Menards policies" as the issue. I felt this was rather rude and the manager kept talk *** about me to another employee while I was work*** with *****. After complet*** my transaction I asked for help with the level of service that I received. ***** asked if I knew I talked to. I went to give him the information and he did not write down. I called back on Saturday for help with my order and had to get ***** to help. I then asked to speak to a store manager and he lied and said he was. I then spoke to *** Buntrager about my concerns. He just said sorry and would help correct the problem. I sent a complaint to the corporate headquarters explain*** the issues and the just sent back to ***. No one should be treated this way.

  Business Response

  Date: 07/08/2025

  Please see attached. 

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response from Menards is just a blanket statement without any concern how I was treated.  I couldn't get help on the phone, or in the store without a manager. 

  When speaking to managers they would not address my concerns or take names of the people I worked with.  This is not leading or coaching in any manner. 

  Menards needs to do better than "sorry, we will try harder next time."

  
  Regards,
  
  **** ********

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased ********** propelled mower May ******* from Menards in ****** , *****3rd use smoked and broke. Called Menards. Said can't return, get serviced. Service ** they gave me doesn't do their work. After many calls, called a 2nd service ** wants $50 and will take 6 weeks to look at. Menards said it then takes 6 weeks to get approval to fix or exchange. Therefore, it will take 12 weeks to fix! if they can fix it. Summer is over grass will be too tall to mow. The self propeller part does not work and I am68 years old and I have tried to push the mower and the bagger does not fit **rrectly and blows grass in my face, and I cannot push the mower as is. The people I talk to at Menards in *********** were a *****, and a *******, and a ****. ***** and **** were nasty and hung up on me!!! ******* was helpful and sympathetic.I called ******* service in Chardon and talked to a ***** and a *** and both said they did not service Menards mowers. I also calleda place in *********. They're the ones who told me it would take six weeks once I brought it in there. I do not want toput a lawnmower in my car and haul it back-and-forth 45 minutes away all summer while I have no one cutting my grass.I am a senior and I have to have this problem fixed. I would like Better Business Bureau to have them pick up this mower and get it out of my sight and I would just like a replacement just like it in hopes that it will work OK with the self-propelled. I am on a fixed in**me and I cannot buy another lawnmower. I had to save up for this one. I also now have nothing I have never had such a difficult time! Very disappointed in Menards. to cut my grass with this is a shame! can you please help me thank you very much ******* *********

  Business Response

  Date: 06/30/2025

  Please see attached. 

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shopped at the *********** Menards location in the month of April 2025.. I sent in SEPARATELY six rebates totaling $346.66. I never received the rebate check. I got on their website and it said that they sent out one rebate check for the full total of $346.66 months may 02 2025 .AS OF TODAY JUNE 15 2025 I HAVE NOT RECIEVED MY REBATE.. I'm on a fixed income I shopped at Menards to save money not to get ripped off. the requested that I used a SEALED ENVELOPE to send in rebate form with recites But then they send out a cheap post card. that can easy be open to see and steal! I WANT MY FULL REBATE OF $346.66. PLEASE

  Business Response

  Date: 06/30/2025

  Please see attached.

  Customer Answer

  Date: 06/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *********
  

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchases a toilet on 3/7/25. Paid a plumber to install it. Noted it was misshapen at bottom after install. Contacted ***************** and they said to work with Menards. I contacted Menards and they insisted on only working via snail mail. I mailed them photos and the form they use. Ultimately they requested more verification via mail and then they mailed a letter to American standard about it and stated they only work via mail (they copied me). I emailed American standard and shared all the info, figuring mail might not get to them. They were baffled also. I never got another response from Menards and I am so worn down I just gave up. Since it is already installed I was just looking for a refund so I could pay a plumber to swap it with the toilet in my other bathroom. My preference would be for them to give me a new toilet and pay the install. Regardless they stopped following up and since they wont discuss by phone or email, only mail, it just got confusing. Im sure that is their intent, and they should be ashamed. See some of the attached info for aspects of this process. Especially the letter they mailed to American Standard.

  Business Response

  Date: 06/30/2025

  Please see attached letter. 

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Menards sent me a copy of the letter they sent to American Standard, and I was already in touch with them. ***************** said they will send a different toilet, but the toilet is already installed. I am looking for a refund from Menards. Menards only works by snail mail and not through email or phone calls, making this so difficult. 

  
  Regards,
  
  **** ******