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Business Profile

Collections Agencies

Collection Associates, LTD.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This collection from COLLECT ASSO was not authorized to be on my credit report. This is fraudulent and a violation of my consumer rights and I demand this account to be removed. Im not liable for this debt. It says it was opened on 3/22/2024 for $3,407 with account numbers starting with ********.Please remove this collection ASAP and cease all communication or I will file a CFPB and FTC report.

    Business Response

    Date: 07/03/2024

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns. 

    Customer Answer

    Date: 07/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The Collection agency has been contacted already.


    Regards,

    *******************************

    Business Response

    Date: 07/15/2024

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns

    Customer Answer

    Date: 07/17/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************************

  • Initial Complaint

    Date:05/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** contacted DNF associates and this company, And they refused to help me I explained the situation that I believe my ex-husband took lines of credit out in my name, but I cant prove it. They still want me to pay it even though I know 100% it wasnt me I am including pictures showing that my ex-husband was violent with me and my children, and would do anything to cause me harm

    Business Response

    Date: 05/24/2024

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns. 

    Customer Answer

    Date: 05/24/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I reached out via email and they resolved it

    Regards,

    ***********************

  • Initial Complaint

    Date:03/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is taking money out of my paycheck without any proof that I owe anything and without any warning. This is unlawful and I want proof as to what I owe to who as well as proof of a required court order. Either provide clear and accurate proof or refund my money.

    Business Response

    Date: 04/02/2024

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns. 

    Customer Answer

    Date: 04/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    *********************

  • Initial Complaint

    Date:02/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with collection associates, I do not have a contract with Collection Associates,Ltd, they did not provide me with the original contract as I requested

    Business Response

    Date: 02/21/2024

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns. 

  • Initial Complaint

    Date:02/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with the "COLLECTION ASSOCIATES LT" ,I do not have a contract with COLLECTION ASSOCIATES LT . They did not provide me with the original contract as i requested .

    Business Response

    Date: 02/20/2024

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns. 

  • Initial Complaint

    Date:01/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me in the mail a debt of which is under my name however it is not my signature nor my bank account number on the agreement.

    Business Response

    Date: 01/22/2024

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns. 

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 12 SUNUP FINANCIAL LLC . I do not have a contract with COLLECTION ASSOCIATES LT . They did not provide me with the original contract as requested.

    Business Response

    Date: 12/27/2023

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns. 

  • Initial Complaint

    Date:12/14/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 12 PRIME ASSET LLC DB, I do not have a contract with COLLECTION ASSOCIATES LT, they did not provide me with the original contract as I requested

    Business Response

    Date: 12/27/2023

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns. 

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is harassing me with phone calls letters about a line of credit that I never opened. They sent me a bogus dispute letter,I sent it back disputing the debt. I think they are a scam type company, my information was leaked on the dark web,they sent me a computer generated promissory not that I never signed or open an account. I never took out a $2500. Line of credit with these people. I think they are a scammer type of company preying on people who information perhaps was stolen.

    Business Response

    Date: 12/05/2023

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns. 

    Customer Answer

    Date: 12/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I never opened a line of credit,this company  need to show me transactions that I allegedly made. I will take civil actions against them if this harassment continues.   I am asking them to cease and desist all contact with me,if they want to take me to court for this fraudulent case,thats their right.  This is not my debt.

    Regards,

    ***********************

    Business Response

    Date: 12/08/2023

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns.

  • Initial Complaint

    Date:11/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CREDITO REAL USA. I do not have a contract with COLLECTION ASSOCIATES **** they did not provide me with the original contact as I required.

    Business Response

    Date: 11/28/2023

    Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns. 

Collection Associates, LTD. is NOT a BBB Accredited Business.

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