Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, July 8, 2023, I received a debt collection letter from Collection Associates, LTD. It states that I owe $5995 for a bill from a durable equipment supplier with a date of June 2020. I have never received a bill from any equipment supplier before or after that time. I called the collection agency and they stated it was from a durable medical company but no name given. The company listed on the letter is not one that Ive ever heard of nor made any contract with. I have sent an email to request the copy of the bill along with the original company. I called the hospital where I had a procedure done in May of 2020. They said I owe nothing. They contacted the durable medical people they use for supplies and that company called me stating they do not show me owing anything to this company and that this company sending out the letter is currently being investigated by the federal government. He said that this company most likely got information on patients from a 3rd party and its a scam. I want to know if this company is a legit company and if so, I want to know the original company so that I can deal with them directly, especially since the original company that was used by the hospital is saying that I owe nothing. If I owe something, I pay it. But in this case, I have nothing that needs paid.

  Business Response

  Date: 07/20/2023

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns.

  Customer Answer

  Date: 07/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my identity stolen in 2021, I have NEVER done business, had any business or heard of this company until they fraudulently begun reporting to the credit bureaus on or around 06/13/2023. This company has broken FCRA laws and are reporting fraud to *********** as of this complaint being filed today, 06/19/2023. I was never notified by phone, in writing or any other contact regarding this matter. I am working with a federal attorney and judge regarding ongoing ID theft matter at this time. I demand this be REMOVED from any reporting agency at once.

  Business Response

  Date: 07/20/2023

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 15th 2020 I was seen at advanced pain management. I issued a check to pay my self pay for the visit for $126.00. I also paid $100 to advance pain management on December 23rd 2020 which was my last payment made to advanced pain management before the company closed. I have only ever had self pay and never received a bill in the mail for advanced pain management because I was self Pay. March 2nd 2023 I received a letter stating that I owed $239.04 including interest on a past due bill for advanced pain management. The bill, they stated in a phone call I made to them, is from September 15th 2020. This debt does not show up on my credit report either. I also understand from the letter that my state tax refund is being held because of this debt. I called their offices to try and settle this and provide proof that the bill has been paid on the date of service. They argued that I had to provide proof of a bill, which I never received because I had already paid it on the date of service.

  Business Response

  Date: 03/24/2023

  Due to privacy laws and the ****** we cannot even confirm whether the consumer has an account in our office in a public forum like this.  If the consumer has an account in our office, they are free to contact our office at **************.

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collection associates, *** (acting for APM Receivables, LLC) is saying that I owe money from a service provided from a closed business (Pain Centers of *********, ********************) that closed about 3 years ago.All payments were completed to this company and I never received any bills from them showing I owed additional money. Pain Centers of ********* is apparently out of business and I am unable to contact them.The amount they say is owed is $50.00 It appears that Collection Associates, *** has erroneous information or is simply trying to scam me.

  Business Response

  Date: 02/24/2023

  Due to privacy laws and the ****** we cannot even confirm whether this consumer has an account with our office in a public forum like this.  Any consumer that does have an account in our office can contact us at any time at **************.

  Customer Answer

  Date: 02/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************