Business Profile
Collections Agencies
Collection Associates, LTD.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 34 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 12 PRIME ASSET LLC DB, I do not have a contract with COLLECTION ASSOCIATES LT, they did not provide me with the original contract as I requestedBusiness Response
Date: 12/27/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns.Initial Complaint
Date:12/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is harassing me with phone calls letters about a line of credit that I never opened. They sent me a bogus dispute letter,I sent it back disputing the debt. I think they are a scam type company, my information was leaked on the dark web,they sent me a computer generated promissory not that I never signed or open an account. I never took out a $2500. Line of credit with these people. I think they are a scammer type of company preying on people who information perhaps was stolen.Business Response
Date: 12/05/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns.Customer Answer
Date: 12/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never opened a line of credit,this company need to show me transactions that I allegedly made. I will take civil actions against them if this harassment continues. I am asking them to cease and desist all contact with me,if they want to take me to court for this fraudulent case,thats their right. This is not my debt.
Regards,
***********************Business Response
Date: 12/08/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our office, due to the public nature of this forum. We encourage the consumer to contact our office directly by phone at ************ or by email at *************************************************** to discuss any concerns.Initial Complaint
Date:11/27/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CREDITO REAL USA. I do not have a contract with COLLECTION ASSOCIATES **** they did not provide me with the original contact as I required.Business Response
Date: 11/28/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns.Initial Complaint
Date:11/15/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Glendale Anesthesia and Associates. I do not have a contract with Collection Associates,LTD, they did not provide me with the original contract as requestedBusiness Response
Date: 11/16/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns.Customer Answer
Date: 11/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not liable for the debt with Glendale Anesthesia and I do not have a contract with collection associates *** they did not provide me with the original contract as I requested.
Regards,
***********************Business Response
Date: 11/28/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns.Initial Complaint
Date:09/18/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CFW Holdings LLC, I do not have a contract with Collection Associates. LT, they did not provide me with the original contract as requested.Business Response
Date: 09/19/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns.Initial Complaint
Date:09/13/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable with MNGH LLC DBA UOWNLEASING. I do not have a contract with COLLECTION ASSOCIATES LT. **** did not provide me with the original contract as requested.Business Response
Date: 09/14/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns.Initial Complaint
Date:09/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not own the debt associated with this collection agency and I dont have a contract with this collection agencyBusiness Response
Date: 09/06/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns.Customer Answer
Date: 09/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*****************Initial Complaint
Date:08/05/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want dispute Collection Associates claim that I owe a debt from a now close payday loan for ****** in which they are trying to charge me over ******* dollars for. I asked that the information be sent to me regarding this matter and ***, of Collections Associates sent an email and when I opened it on my phone It was too small for me to read and I closed it to go to my computer the email disappeared and is nowhere to be found in my mail. I feel Collection Associates are being deceptive and predatory and have negatively impacted my credit report by reporting I owe a debt to them and resulting in my ability to obtain a loan thru my credit union. I want this negative report removed from my credit report if, they will not and can not prove I owe this debt to them.Business Response
Date: 08/07/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns. ere...Initial Complaint
Date:08/03/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 30, 2023 we received a notice from Collection Associates, *** that they were attempting to collect a debt from a February 20, 2020 surgery. They claim to be filing on behalf of National Durable Medical in the amount of $3495.00. They also stated that the surgical center filed the insurance claim on behalf of durable medical. I have never received any bill from this company. I contacted the insurance company and was informed that the claim was submitted. I contacted the surgical center and was informed the account shows a ZERO balance. I emailed a copy of the zero balance surgical center receipt to Collection Associates, LTD. On July 26, 2023 Collection Associates, *** mailed another letter asking for payment in the amount of $3495 and enclosed 2 forms from 2 different medical device companies, Midwest Medical and National Durable Medical. Neither phone numbers listed on the statements for Midwest Medical and National Durable Medical are valid phone numbers. I contacted Collection Associates *** and was informed that the statement from the surgical center showing a ZERO balance was not enough information. This surgery was on my husband, the surgical center and insurance company both asked to speak with my husband before discussing any information. Collection Associates, *** never asked for my husbands permission. I feel this company is a SCAM, especially since I can not get in contact with the company that we supposedly owe.Business Response
Date: 08/04/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns.Customer Answer
Date: 08/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***************************Initial Complaint
Date:07/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 25, 2023 I received a debt collection letter from Collections Associates *** which is identical to another complaint listed here on the BBB site on 7/11/23. Same companies claiming we have an unresolved debt and for the same $5995 amount. Coincidence or scamdefinitely sounds like a scam.Business Response
Date: 07/28/2023
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************************************************** to discuss any concerns.
Collection Associates, LTD. is NOT a BBB Accredited Business.
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