Business ProfileforGordon's #1 Service & Tire

I drove my truck to Gordon's to have a water pump replaced on my vehicle. They informed me that it would cost anywhere from $900-$1000. I gave them permission to begin repairing and replacing the part for my vehicle. Interim, I returned to work and few hours later they contacted me and informed me that they were unable to remove the tire and that would cost $90 and the timing chamber would be and additional $200 to replace. The final total for labor and repairs came then to $1300. I gave them permission to begin repairs. That same day I received another call from the repair technician stating they found another problem.... that there was a crack in my engine! Estimating a price quote on a used engine for $6,000. I then responded and told them that I did not want to have them repair the crack in the engine. They told me that they were not able to repair the vehicle at all unless they were able to replace the engine. I declined the service and asked for the repair technicians to put the parts back on my vehicle as it was when it arrived and they told me it would cost $1,300. Instead, they put all of my parts that were taken off into box on the front seat of my truck and then threatened to have it towed if I did not pay for the service or pick it up. So the following day I went to Gordon's and paid them a total of $337.05 to pick up my vehicle, which was no longer operable since they didn't want to put my parts back on. So I had to inconvenience a co-worker to pull my truck to our work location until I was able to get a second opinion.

The customer came in stating his water pump was leaking, we did not diagnose any issue or inspect the vehicle prior to him coming in. When given the option to have ** diagnose it he declined. We communicated with the customer every step of the way with each issue. First the tire with bad wheel studs had to be addressed to get the wheel off, which needs to be off in order to get access to the water pump. Then after we got to the water pump we noticed the real problem, the engine was cracked. This was not visible until we got to the water pump. At that point we contacted the customer and gave him his options. We could replace the engine to fix his problem, we gave him pricing on used & rebuilt options. We could put everything back together and charge him for the time it would take. Or lastly stop where we were and only charge him only for the time we had into it. He opted to have us stop where we were. We did inform the customer he would need to get the vehicle towed out as it would not be drive able. He paid for the repair the next day at which point we told him it would need to be picked up by the end of that day as we only have so much room on our lot and needed the room.