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Find a Location

9Round has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • 9Round

      340 North Westhill Blvd Appleton, WI 54914

    Business Profilefor9Round

    Fitness Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    340 North Westhill Blvd, Appleton, WI 54914
    BBB File Opened:
    5/19/2016
    Contact Information

    Principal

    • Ms. Becca Manager, Manager

    Customer Contact

    • Ms. Becca Manager, Manager

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/26/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I received notification that 9round was reducing hours due to staffing issues for the foreseeable future in early December 2021. I emailed termination notice on 12/13/21, and they received it via certified mail on 12/17/21. Based on contractual review, section 5b indicates this is a valid reason for termination without penalty. The reoccurring fee posted on my credit card on 1/8/22. I disputed the charge and emailed 9round, who then responded on 1/14 indicating that normal hours had resumed a few weeks prior. I now know that actually didn't occur until 1/10. I responded back on 1/14 and 1/17 before getting a response back from 9round on 1/19. I was told that I could terminate my membership early for $448, or keep it in force for 5 more months for $490. I responded back on 1/19 indicating I would negotiate with her, but that wasn't reasonable to me. After no response I emailed again on 1/21. I now had $45 of late and returned payment fees.I received a response back that she is not agreeable to working with me, I have to pay $448+45 or $490+45. I believe my reason for early termination is valid, she is saying it is not. She has told me I could have gone to a different location, which also had similarly reduced hours. She has indicated that all of this is my fault as I opted out of emails or I would have known about the time changes, which is not the concern I have although I wasn't going to opt in to emails after I terminated their services. She has also continued to point fingers at me indicating that I am incorrect as well as bully and threaten me that she will send me to collections and take me to small claims court. As of today, 1/26/22, I was just informed that their location moved and the owner indicated this was part of the reason for the reduced hours. I reviewed the **************** she sent me indicating reduced hours, none of which address this move. I feel I am being threatened into paying for services she's known for months I was dissatisfied with.
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