Reviews

This profile includes reviews for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
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  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

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  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

Review Details

• Review fromSteven B

  Date: 07/15/2025

  1 star
  Save your money. Tried getting resolution over phone on billing issues. Always our problem not theirs. Pushy sales people who are not totally honest. Sign up for four contracted visits but they end with five because of a short return to break the cycle and you are not told. They do not refund any charges but will lower the bill when there should be no charge at all. Avoid at all costs. Not an honest company.
  

  Ecoshield Pest Control

  Date: 07/16/2025

  Hi ******,

  Thank you for sharing your feedback. Thats never the impression we want to leave. We aim to be transparent in every step of our service, including our 3-step signup process: a verbal review of the agreement, a follow-up email with the full terms, and a confirmation via text reply. If there was any confusion about the number of visits or billing adjustments, wed really appreciate the opportunity to review your account and clarify things.

  Please email us at ******************************** so we can look into this further and work toward a resolution that feels fair to you.

  We look forward to resolving this.

  Via I.

• Review fromJoni S

  Date: 07/14/2025

  1 star
  I was told by the initiating representative that this controls go underneath my crawlspace of my house during each visit after I told him that my house was on post and pier and I needed this to happen. He told me he promised they would. The second visit the tech had a flashlight and looked around the crawlspace opening not going underneath the house. I asked this second tech if he was going underneath this house and he said no they didnt do that. On 6/30, 7/5, 7/7 and 7/14 I spoke with representatives that said they would waive the fee. Now today, 7/14 I get another call saying they wont waive the fee and will be charge an early termination fee of $200. They lied to me on multiple occasions. Do not believe them. I have never been told by another company one thing so many times but them going back on their word in the end. Beware of this company. Listening to their recording about how important customers are is not how they present themselves.
  

  Ecoshield Pest Control

  Date: 07/15/2025

  Hi ****,

  Thank you for sharing your feedback.

  We understand how important it is to feel heard and supported, especially when expectations have been set during your initial conversations with our team.

  While I cant confirm the specific details of your account here, I want to assure you that we take your concerns seriously. Our agreements include a 3-step confirmation process at signup verbal review, emailed copy, and a text confirmation to ensure clarity on all terms, including early termination fees. We also stand by our 100% Service Guarantee and want to make sure your service expectations are met.

  Please email us at ******************************** so we can review your account details and work toward a resolution. We truly appreciate the opportunity to make this right.

  We look forward to resolving this.

  Via I.

• Review fromcindy s

  Date: 07/14/2025

  1 star
  If you want to get their services, please note the details of the contract. In the small prints, which was on the ipad screen hard to read, there are lines saying the early termination fee is $250. Even worse, they sent me the termination fee $272. It is not an honest business. The guys came to my house said I can terminate the service at any time, please do not believe that!
  

  Ecoshield Pest Control

  Date: 07/15/2025

  Hi *****,

  Thank you for sharing your feedback.

  We understand how important it is to feel confident in the terms of any agreement. As part of our standard process, we review the early termination fee during signup through a 3-step confirmation: a verbal explanation, a copy of the agreement sent via email, and a final confirmation via text.

  Wed really appreciate the opportunity to review your account and clarify any concerns. Please email us at ******************************** so we can assist you directly.

  We look forward to resolving this.

  Via I.

  
  

• Review fromSullivan M

  Date: 07/07/2025

  1 star
  Took money but didnt do the work. We said we wanted to cancel and they said we could for free if we sent the picture of the rat traps they failed to take care of and they woudl cancel for free. We did and then had to call today, in which they stated they never got and sent a fee for cancelation. They said they would wave the fee if we sent the email and they would call back before 5. Theyvled and will have to call again tomorrow.
  

  Ecoshield Pest Control

  Date: 07/09/2025

  Hi ********,

  Thank you for sharing your feedback.

  While I cant confirm the specific details here, Id like to clarify that our early termination fee is reviewed during our 3-step signup process: a verbal explanation, a copy of the agreement sent via email, and a confirmation reply. That said, we absolutely want to make this right and ensure your concerns are addressed properly.

  Please email us at *********************************************** with your account details and a summary of what happened so we can look into this further and assist you directly.

  We look forward to resolving this.

  Via I.

• Review fromRichard M

  Date: 07/07/2025

  1 star
  I have called. All I get is voice mail. Nobody calls back. They sent a bill which I paid in May for $200.00 no receipt. All their bait stations are now gone around my house and I am having rat an spider problems.
  

  Ecoshield Pest Control

  Date: 07/08/2025

  Hi *****,

  Thank you for reaching out and sharing your experience.
  
  We want to make this right. Ecoshield offers a 100% Service Guarantee, which means if covered pests return after your egg-cycle visit, well come back and retreat at no additional cost. It also sounds like your bait stations may need to be reinstalled or replaced, which we can absolutely help with.

  Please email us at ******************************** with your service address and any additional details so we can look into your account, confirm your payment, and schedule a technician to address the rat and spider activity.

  We look forward to resolving this.

  Via I.

• Review fromWayne K

  Date: 07/03/2025

  1 star
  DO NOT use this company!!! I wasted $650 on them in the last 2 months. The door-to-door ******** promised that they would eliminate the pests in my yard and deck. They didn't. He promised that I could cancel at any time at no cost. He lied. If you wait after 3 days from signing the contract, you must pay a $250 early cancellation fee! After 2 treatments (at $200 a treatment) we saw no improvement and even saw an increase in spiders and earwigs at our home. We were committed to another 3 treatments over the next 6 months at $200 a treatment, so we decided to cancel. I called the company and waited 40 minutes to speak to a representative. The guy was a nightmare. He would NOT listen to my complaint but simply read off a script every time I asked to cancel! This was the worst customer service I ever experienced. Worst yet, I re-read the terms of the contract and saw that the contract is very vague about it ever cancelling! Since customers have to submit their credit card to them and agree in advance to allow the company to charge the card after each treatment you are stuck. The contract allowed ********** to continue to charge you for treatments even after the contract expired. I don't trust them and decided to eat the early termination fee simply to get out of the contract. TOTAL RIP OFF!!!! Don't repeat my mistake! If these guys come around and try to sell you their product, run them off your property! They should be investigated for deceptive business practices!

• Review fromEllie T

  Date: 06/26/2025

  5 stars
  Salesperson showed up to my home, was very polite and knowledgeable, took care of my ant problem, process has been easy and service has been great

• Review fromMarissa H

  Date: 06/14/2025

  5 stars
  Salesman had great communication, got rid of a ***** problem!
  

  Ecoshield Pest Control

  Date: 06/16/2025

  Hi *******,

  Thank you for taking the time to share your experience! We appreciate the opportunity to provide pest control solutions and are always here to help with any future concerns that may arise.

  If you ever need further assistance, feel free to reach out to our team directly at ********************************* We're committed to keeping your home protected and your experience a positive one.

  Via I.

• Review fromHannah P

  Date: 06/14/2025

  5 stars
  **** ***** is very good. Very caring sales man and knows what hes talking about.
  

  Ecoshield Pest Control

  Date: 06/16/2025

  Hi Hannah,

  Thank you for the kind words! We're thrilled to hear that **** ***** made a strong impression with his knowledge and care, hes a valued part of our team, and feedback like yours truly reinforces the standard we strive for.

  If theres ever anything more we can do for you, please dont hesitate to reach out to us at ********************************* Were always here to help and appreciate the opportunity to serve you.

  Via I.

• Review fromAnacortes W

  Date: 06/07/2025

  1 star
  They don't care about no soliciting signs. They have the same script they use for every door-to-door interaction. Our entire neighborhood has rallied against them on Nextdoor. I suggest calling the cops when they show up.
  

  Ecoshield Pest Control

  Date: 06/10/2025

  Hi Anacortes,

  Thank you for sharing your feedback. We truly value input from members of the community, and we understand how important it is for residents to feel comfortable in their neighborhoods.

  Our team members are trained to engage with potential customers in a professional and respectful manner during door-to-door outreach. We aim to provide helpful information about pest control services and to answer any questions residents may have.

  Wed like to look further into your experience and ensure that any concerns are addressed properly. Please reach out to us directly at ******************************** with any additional details youre willing to share, such as your location or the time of the interaction. This allows us to take appropriate next steps and continue improving our approach.

  Thank you again for taking the time to reach out.

  Via I.