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Business Profile

Ecommerce

Comstylish

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 69 total complaints in the last 3 years.
  • 58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16, 2025, I placed an order with Comstylish for some clothing. I paid for this order in total when ordering in the amount of $104.96 which I placed on my credit card. I received the order on or about June4, 2025. After trying on the clothing, I decided that I was returning everything due to the inconsistent sizing & the quality of the fabric. On June 5, I sent an email requesting a return label. I received a reply asking me for a detailed reason for my return, which I did send. I received 2 more emails within the week offering me 20% off, which I declined, then 30% off which I too declined. I did not hear a reply, so I emailed again asking for the status of my return. Comstylish replied that they have submitted my return request to the relevant ************** was to contact them in 5-7 days, which I did. Comstylish replied that they are waiting to hear from the financial manager. I did attempt to call Comstylish but the listed phone number appears to be off the hook as it has a fast busy sound. I did contact again but now my emails are ignored.

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three items and they are too small. It say you can return but when I call the number I just get a busy signal and I have emaild 3 times the address they gave for returns and have not received a reply.

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress and when I received it, it looked nothing like the picture. They sent me a different dress.That does not even look like the picture. I believe this is false advertisement.

  • Initial Complaint

    Date:06/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a dress from then and when I received it it was not as the picture , craftsmanship was bad and it was too big . I returned it to address on package and did not even wait for their email response because I was just very unsatisfied. Contacted phone number on package, a Chinese lady didnt understand what I was talking about . Sent more emails until finally some one answered. They offered a 30% discount voucher but I declined as I was worried about the quality . I was told they are awaiting the financial manager advise more than 6wks ago . I send weekly email , no response . My order was made April 12

  • Initial Complaint

    Date:06/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 dresses online. The pictures and descriptions of the dresses were not what I received. They are polyester, and not linen , printed fabric not woven, one is long sleeve not short. An all around dissatisfying experience!

  • Initial Complaint

    Date:06/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dress I ordered looks nothing like the dress I received. The dress was advertised as being linen in one part of the description and 95% cotton in another. The picture shows a patchwork style dress with clear designs on the fabric. The dress I received is neither cotton nor linen and the pattern is smeared. The advertised dress appears to be pieced together like a patchwork quilt with a gathered waist. Here is the product number: SKU: DZ-******-QX-Blue_red-S. My dress is one piece with no gathered waist and looks completely different than the dress advertised. They also charged $8.99 for mailing and they expect me to pay for return shipping! They should pay for shipping because the dress I received is nothing like the dress depicted on their website. Comstylish Vintage Independence Day Print Linen Tank Dress Style: Blue red/S Price $***** Qty: 1 $***** Order Summary Product Amount ***** USD Shipping Cost 8.99 USD Sales Tax 0.00 USD Total Amount ***** USD

  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I encountered Comstylish on the ****** website. It seemed to be a substantial company with very attractive and fun clothing that seemed just my style in plus sizes. On May 20, I proceeded to put together a substantial order of pants, tops, dress, sweater totaling $361.87. That is a lot considering no item was over$30. I was so excited about my order and was psyched to have a new wardrobe for summer.Between 5/26 and 5/28, I corresponded with support about when I could expect to receive my order because I hadnt even received a confirmation that I had ordered anything. They kept telling me to be patient. On June 2, I received an email with the tracking information but the number was so bizarre. When I accessed the number, it seemed like my package was on a slow boat from *****. On June 7,I finally received a battered, heavy shrink wrapped plastic bag marked **** Ground with a return address: Keathers Fottyes ************************************** When I cut open the wrapping, out burst 13 plastic bags. I was shocked. I opened a bag that was supposed to be a pair of 2T black linen pants but was a small pair of polyester ********** package: beige 3T pants. Not wearable. Two apple green pants when I ordered 1.I went through the order and found 3 other things I hadnt ordered. Missing others. There was no paperwork listing the contents. No labels on the clothes.I wrote support to tell them my dissatisfaction. They said I should get back to them in a week.Their position is they want me to return the merchandise to ***** but they say its expensive so they want to give me a 30% discount. and keep the clothes. I wrote back that I want to return the merchandise and get a refund.I need some guidance. I have never done business with a company like this. I thought it was American but it seems 3rd world. There is no communication or public relations.

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase from Comstylish for what I thought were fringe tops, when I received them it was fringe print tops; I immediately contacted their customer service department and requested a refund I have reached out several times only for them to offer me a coupon instead of a refund. The phone number listed is not in service as well

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item #1, blue blouse sent to me is the wrong one. It is different material and fabric.Item #2, navy blue blouse does not fit, there is no front opening and it is too narrow to pull over my shoulders.Item #3, grey blouse has sleeves too narrow to get my arms through.

  • Initial Complaint

    Date:06/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've sent no less than 5 emails requesting a refund of 2 sweaters that I bought online for about $75, and their response is that they will turn over to their finance department. They also tried to give me a 20% discount on future purchase to keep he items, which I declined. Items purchased were not as described in the ad or photos of the sale item. The quality was terrible. Not a woven sweater as ordered, but a screen printed sweatshirt!Thank you for any help provided. This has shown me never again to buy clothes online even though may look super cute in the ad!

Comstylish is NOT a BBB Accredited Business.

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