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Business Profile

Ecommerce

Comstylish

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 62 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2025

    Type:Customer Service Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is false advertising their product with AI. They are selling clothing items that are materials that are not able to wear paper thin. They are using AI generated pictures fo fool customers into purchasing trash then will not help the customer with a refund. I emailed them thee times asking for a refund of the un- used still in packaging products and they will not respond
  • Initial Complaint

    Date:09/15/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 9, 2025, I placed an order with Comstylish for 3 tops that were pictured as begin embroidered and one had sequins. They were lovely. I received them 3 weeks later and there were NOTHING like the pictures. They were huge caftan like things with an ugly design STAMPED on them. When I contacted the company via email on Sept. 1, 2025, we began an exchange back and forth-I wanted to return the items and get a refund. At first they said they had to be returned to ***** and that I would bear the full cost of the return. They never did say I would get my money back. They offered a 20% coupon and I could keep the items and I said no, I didn't want a coupon because I would never buy from this company again. Then they countered with a 30% coupon to which I responded again, that I didn't want a coupon of any amount because I would never buy from them again. At this point, I told them I would have to contact the Better Business Bureau.
  • Initial Complaint

    Date:09/13/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought a knit sweater 8/20/2025. The description clearly says its a KNIT sweater. The picture shows a knitted sweater, you can tell its a knit sweater because there's yawn actually sticking out from the sleeves and waistline. When I received the "sweater" it wasn't knit. It's a regular sweat shirt with an image of the pumpkin on it. Not knit at all. Their refund policy doesn't reimburse shipping. I'm not paying a dime to this company to return this item that is clearly fraudulent. Their business model is to create fake ad's using AI, and never give an item that looks like the picture. Hoping to take people's money since it's a hassle to go through the return process.
  • Initial Complaint

    Date:09/08/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding an order I placed and received from Comstylish online store on 8/18/25 for $31.98. I received the item and it looks nothing like the online picture. It is a cheap, stiff, poorly printed and made top from ***** that resembled nothing like the soft flowy top in the pictures. I asked for a full refund back to my credit card. We went back and forth with that. First, they wanted to give me a 20% coupon and keep the top. I said no, I want a complete refund. Then they wanted to give me a 30% coupon and keep the top and they said I would be responsible to send it back to *****. I said no, I want a complete refund. The top isn't worth being shipped back to ***** and I don't want anything else from this store! This is a scam. Many people think so. I didn't check their reputation before I ordered. I didn't know that I needed to. This online store needs to be put out of business!! It's ripping people off left and right.
  • Initial Complaint

    Date:09/07/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The 4 items I ordered are NOT what is advertised on their site! I have the same complaints about this company that everyone else has had that has filed a complaint with you. They advertise dresses that are embroidered on linen fabric when in fact the images are stamped on a polyester fabric that feels like plastic. They say they have a return policy (minus some fees) and so far I have been trying to return these items for 3 weeks. Many emails later and still no instructions on how to return them. It's the principal at this point!! This company is a scam and they are taking advantage of consumers. I wish I had read the reviews and complaints before I went ahead an purchased anything from them.Thank you for your time!***** *******
  • Initial Complaint

    Date:09/07/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clothes did not fit.
  • Initial Complaint

    Date:08/30/2025

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from this site on August 14th. Credit Card charged for item immediately. Item never shipped. No further correspondence. Emailed **************** following week to inquire about delay and cancel. No response even to today from company BUT with 24 hours of my inquiry product status changed to 'shipped'. No link to tracking number, no movement showing on 'shipment'. Looks like company just changed status to try to avoid cancellation and reimbursement for item charged for but not provided. Reviews appear to support this being a scam and company not providing items represented on their site anyway. Now Aug 30th and still no word from Company and no tracking for item. Want full refund. Believe this site should be shut down as a scam.
  • Initial Complaint

    Date:08/27/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered specific clothing. A knit sweater with floral adornments and a breezy linen top. What I received was a nasty ugly sweatshirt with stamped ugly flowers on it made from a fabric I have never seen before. Looks toxic and dangerous. The line blouse was a polyester blend of unbreathable material. Complete bait and switch. Lies upon lies. No one ever is happy with garage from this company because it is a scam. In the photos you can see what I ordered and what I got
  • Initial Complaint

    Date:08/14/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I purchased a Casual Oceans Shark Print Dress for $35.99, from **************************, which is based in *******, **********, ****When the item was delivered, we discovered that it had not been manufactured correctly. A seam was added by manufacturing that was not in the original catalog images. The seam destroyed the entire esthetic of the garment, which was our primary reason for purchasing it.8/6/25 We contacted customer service, with a photo of the delivered product, showing the defect. The reply was a 7 day stall tactic to see if we would forget our dissatisfaction.During that time, the product was removed from their catalog, implying, to me, that they know that the stock they had contained the same defect.8/12/25 We reached out again, including the evidence photo. That reply informed us that we would have to return it to ***** and bear the shipping costs. Their return policy does hint that the buyer bears the cost, but no where on their policy does it say anything about shipping back to ******Also in this reply was an offer for a 20% discount coupon and to keep the offending dress. Unacceptable: the dress is too badly deformed for any reasonable person to wear it.8/13/25 I replied that their offer was unacceptable. And, countered with a request for them to refund half of the listed price.8/13/25 Their reply mentioned that the package should be returned to ***** and the shipping fee is borne by the buyer. And, they offered a 30% coupon.8/14/25 Now on our fourth round, I sent a more strongly worded email, mirroring their ******* this point, no coupon would hold any value for us. Between their lack of quality control and inability to actually rectify the situation, I have lost all trust in them as a merchant. We will not be shopping any of their products in the future. I would like a full refund of that products purchase price and we will locally dispose of the defective garment at a fabric recycling location.
  • Initial Complaint

    Date:08/04/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Neither item I purchased is what is in the photographs or descriptions showed. These are printed items on cheap polyester and I never ever would have purchased. Its more than NOT satisfied!!!!! Their ad/page shows linen with embroidery. I got no linen, no embroidery! I got polyester with a bad pattern. Their response Dear customer,We apologize for the inconvenience caused to you.The package should be returned to ***** and the shipping fee is borne by the ******** avoid high international shipping costs for you.Could you please accept a 30% coupon and keep the item?Your understanding will be highly appreciate.Kind regards **********************************

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