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Business Profile

Ecommerce

Comstylish

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 69 total complaints in the last 3 years.
  • 58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Neither item I purchased is what is in the photographs or descriptions showed. These are printed items on cheap polyester and I never ever would have purchased. Its more than NOT satisfied!!!!! Their ad/page shows linen with embroidery. I got no linen, no embroidery! I got polyester with a bad pattern. Their response Dear customer,We apologize for the inconvenience caused to you.The package should be returned to ***** and the shipping fee is borne by the ******** avoid high international shipping costs for you.Could you please accept a 30% coupon and keep the item?Your understanding will be highly appreciate.Kind regards **********************************

  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 21sr 2025 I purchased a pair of shorts from **************************. The shorts were a pair of black/dark grey cargo shorts with LGBTQIA+ themed details with We the people printed in rainbow stitch. I dont know if some of the other complaints have been from LGBTQIA+ but if there are I am also concerned that this may be predatory and discriminatory. I have sent an e-mail to the Comstylish through their website.

  • Initial Complaint

    Date:07/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items and canceled the order per the 24 hour cancelation policy and they started offering coupons to not cancel. I kept telling them to cancel and they refused to confirm the cancelation, so I disputed the charge through my credit card. Yesterday, they sent me an email saying they sent the items and I told them I disputed the charge. The response was that the boss didn't have time to cancel the order. I told them I will be refusing the delivery.Definitely avoid this company.

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want a pair of blue jeans with embroidery of flowers on it. I sent them 69$ and some change But what I got was a pair of spandex with flowers ironed on. I have repeatedly emailed the on a refund i am more then happy to send the spendex back to them .they keep giving me the run around. They tell me I can not return it to the adress on the package.

  • Initial Complaint

    Date:07/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The item does not match the description of the item advertised. The dress is supposed to be 95% cotton and clearly it's all synthetic, no cotton fabric content at all. The workmanship is horrendous. This is a piece of junk from ***** that advertised on ******** and is deliberately deceiving customers. I want a refund!

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an item not matching what presented online.The dress received has miss matching aims: some strings are white, some are black. It is unwearable. The material composition label is missing, the place of manufacturing is not seen.The dress receive is a different pattern/cut than the one sold.I contacted ComStylish Support and was unable to return to dress, instead was coerced to accept a 30% coupon and keep the item. Which I refuse to.Purchase was debited from my account on February 10, 2025.USPS Tracking is 9200 1903 7317 0012 0930 61

  • Initial Complaint

    Date:07/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are doing an extremely dirty business. Photos and descriptions of the dresses online are completely different from what I received. Im totally shocked to see the dresses I ordered. One of them was described as linen blend patchwork dress. But its not patchwork, just a VERY BLURRY PRINT. The other should be lavender embroidered bottom lined dress. Everything is false. Its not embroidered, instead printed and its not linen. And the size is huge. I ordered medium, but it looks like extra extra large. The material feels extremely cheap and dress is poorly made.They shouldnt be doing this malicious business.

    Customer Answer

    Date: 07/23/2025

    Hello,

    I just want to inform you that the merchant refunded me.
    Five emails were exchanged with the merchant. Every time I asked where to send a return. They never answered to my inquiry, instead they asked me to accept 20% off coupon for the next purchase and keep the dresses. I refused and asked to provide the return address again. Then they asked me not to return but accept 30% off coupon for the future. I refused by saying I will never place an order again.
    I didnt hear from them for a week. I knew they would refuse to refund for not return the dresses in time. But to my surprise, I received the refund today.
    Thank you very much for your help. Without your contacting the merchant, I suspect they would ignore my repeated requests.
    I saw BBB rates the merchant F and I found many people complaining that they dont accept return. I should have checked BEFORE placing an order with an unknown merchant. I learned a lesson.
    Anyway thank you very much for your service.

  • Initial Complaint

    Date:07/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16, 2025, I placed an order with Comstylish for some clothing. I paid for this order in total when ordering in the amount of $104.96 which I placed on my credit card. I received the order on or about June4, 2025. After trying on the clothing, I decided that I was returning everything due to the inconsistent sizing & the quality of the fabric. On June 5, I sent an email requesting a return label. I received a reply asking me for a detailed reason for my return, which I did send. I received 2 more emails within the week offering me 20% off, which I declined, then 30% off which I too declined. I did not hear a reply, so I emailed again asking for the status of my return. Comstylish replied that they have submitted my return request to the relevant ************** was to contact them in 5-7 days, which I did. Comstylish replied that they are waiting to hear from the financial manager. I did attempt to call Comstylish but the listed phone number appears to be off the hook as it has a fast busy sound. I did contact again but now my emails are ignored.

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three items and they are too small. It say you can return but when I call the number I just get a busy signal and I have emaild 3 times the address they gave for returns and have not received a reply.

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress and when I received it, it looked nothing like the picture. They sent me a different dress.That does not even look like the picture. I believe this is false advertisement.

Comstylish is NOT a BBB Accredited Business.

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