Complaints
This profile includes complaints for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 130 total complaints in the last 3 years.
- 44 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a loan with BECU, I was approved online. I was contacted by an agent who helped me through the application and told me she's going on vacation. She has a backup that will help me. I talked to the backup the next week because she never called me. She collected a bunch of info and sat an appointment for me and the seller. A day before out appointment she told me btw there's 20% down payment required. I was in shock because never was said to me through the 2 weeks after I applied neither was mentioned in the letter as a stipulation. And just just paid a big payment on my truck.that I could have used for 20% down. So I basically got screwed and she never canceled my appointment as per my request. And what add more salt to injury is that the item I applied for the loan for was sold to another more ready buyer with a more professional institution. I am beyond upset about all this. I have been a member with BECU for a long time and I have moved so much money through becu. Now, they just screwed me. They got a hit on my credit and I never got the item I wanted. Well, thank you very much. I will make sure everyone knows this.
Business Response
Date: 05/14/2024
Please see attached for BECU's response to this complaint. The response is being sent directly to the complainant for their records.Initial Complaint
Date:04/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We woke monday morning on 4/08/2024 to find that our vehicle had been repossessed. My husband spoke with someone 3 weeks ago, told BECU that we would make it current the first week of April. We were just waiting on my financial aid as I am full-time college student. They told my husband they would note it in their system. My husband called that morning to find out why, ************************* called my husband back. My husband didn't understand why because he told them what was going on. They said they didn't have that note on file. My husband told **** that he was a 100% disabled combat vet. To add to all that my husband lost his mother unexpectedly in January and still made a payment but has been having PTSD setbacks from the sudden loss. **** told my husband that in order to get our vehicle back that we needed to pay the loan off in full in the amount of $21,489.99 by the 18th of April (10 days) or it will be sold at auction on the 19th. I called **** the next day and asked him to please reconsider since no one from the bank called me and left a voicemail that the last time I spoke to someone from the bank was back in December and I made a payment over the phone that day even though my husband had also just made a payment the day before. I told him we can make two payments in full right now so it will be current and will put it on autopay going forward. I was unaware that the payments had been late prior to this I thought my payment over the phone in December made it current. **** didn't seem to care and said he wasn't going to reconsider and give us the opportunity to make it current. Since no one could get a hold of anyone (which isn't true) and given the late payment history. Having this happen and no one willing to work with us is making my husband struggle even more with his mental health. This vehicle was our primary vehicle and we have three young children with no vehicle for all us to get around. Even after telling **** all of this he still would not reconsider.Business Response
Date: 05/02/2024
Please see attached for BECU's response to this complaint. The response is being sent directly to the complainant for their records.Initial Complaint
Date:04/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/27/2024 I withdrew $6000 $3000 from checking & $3000 from savings like ************************* from BECUs fraud **** said to do. I was transferred to him when I called. He said he was opening another acct. for me. For me to buy gift cards worth $6000. BECU never said ******************** didn't work for them.Business Response
Date: 05/07/2024
Please see attached for BECU's response to this complaint. The response is being sent directly to the complainant for their records.Initial Complaint
Date:04/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company denied my application and wouldnt give me a reason why and took my information that contains my SSN and my date of birth and didnt explain if they use Chexsystems or not .. denied my application for a weird reasonBusiness Response
Date: 04/30/2024
Please see attached for BECU's response for this complaint. The response is being sent directly to the complainant for their records.Customer Answer
Date: 05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************Initial Complaint
Date:04/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted 1/30 by a man online looking to buy a mattress I had posted for sale for $200. The man sent me a check via email for $1,492.88, which I deposited on 1/31, and after subtracting my selling fee I was to give the remainder to movers the man said he had hired to transport my mattress. I sent a Zelle transfer of $1,292.88 on 2/1 to the person I was told would be moving the mattress. The man never showed to pick up the mattress and did not reply to messages or calls I sent afterwards. On 2/6 my account was debited $1,492.88 for descriptive forgery. I didnt realize this had happened until trying and failing to use my debit card at the store, after which I called my bank on 2/13 to see what the problem was. I was simply told that the check had bounced due to it being a fraudulent check, and after asking if I could be refunded in order to pay my bills I was told there was nothing they could do on my behalf. They recommended I try and get in touch with the initial man I had spoken to or reach out to the authorities.I submitted a complaint to the Consumer ************************* on 3/7/2024 and received a reply from BECU on 4/4. BECU stated they are not liable and will not supply a refund, saying: Unfortunately, due to you initiating the Zelle money transfer and you making the check deposit into your account, which you were duly authorized to do as the account's owner, the Zelle money transfer and check deposit are not considered unauthorized transactions.Business Response
Date: 04/17/2024
Please see attached for BECU's response to this complaint. The response is being sent directly to the complainant for their records.Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my Bank account was hacked and my money was stolen out of my account... when I Noticed my money was stolen, I immediately Contacted Becu **************** to inform them that my account got hacked by ********... they Locked my account so nothing else Can happen to it... after about a week they told me I had to bring my account positive after it got over drafted from the Scammers and that they refuse to Reinstate my money that was Originally in my account before I got scammed...I have talked to many **************** Reps as well as ********************** at My local branch to which they all told me that it was my responsibility to fix my account even though I have told them numerous of times that It wasn't my fault, I had to pay the over draft, and that I Couldn't get my $ ****** tax return money back and all I was asking was to get my money back and control of my AccountBusiness Response
Date: 05/01/2024
Please see attached for BECU's response to this complaint. The response is being sent directly to the complainant for their records.Initial Complaint
Date:03/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June of 2022 I opened an account with ********************** while visiting my hometown. I went back home (roughly 4 hours away), realized I lost my card when my sister called saying she found it. I never ordered another and have not used the account since (my sister made one deposit for money she owed).Move forward to a week or so ago... (I've been getting monthly statements but just left it aside for savings or rainy day fun. I remembered I had something stashed in that account but was having trouble accessing it so I reached out to the bank who informed me, after many holds, my account was blocked for fraudulent activity. Um what??I was never notified, I did have my phone stolen about 6 months after this but during that 6 months I never heard anything. And have not received anything via mail either.I call again today to be met with the same frequent holds and to be told my account would remain blocked during the investigation with no time estimate and no contact info available for the fraud department. Im just blown away with the fact this was flagged almost two years ago there's been no contact and the emergency stash I had is inaccessible ( I fell behind on rent during COVID, woke up to a 5 day evict notice yesterday. So my money for a hotel or moving costs is locked up with no guarantee of when it will be released) it's already been almost 2 years, is it gonna be another 2?! $300 is nothing to a bank , way to crush the little guy.Business Response
Date: 04/16/2024
Please see attached for BECU's response to this complaint. The response is being sent directly to the complainant for their records.Initial Complaint
Date:03/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 25th, 2024 I was opening my BECU app on my phone as I normally do to regularly check my finances. Come to find out, my account was missing over $400 due to unauthorized transactions. This is due to a clause in my member agreement that I signed close to seven years ago when first opening my accounts. I have two personal loans through BECU that as of the 26th have been earmarked for a debt relief program that was taking the first payment ten hours after I noticed the money missing. Calling in to BECU *************** proved to be a waste of my time as they could unfortunately not provide me with accurate information as to why my account was drafted suddenly, after months of missed payments and no clear threshold to avoid this in the future, just that there was a "10-day grace ******* which to my understanding I was already about 45 days out from. This complaint and the negative resolution I received from the business and unwillingness to help me reverse my payment or work with me on a plan resulted in my severing most ties to being a customer with ********************** and banking with someone new. They had the nerve on the phone to ask if I still had the money for my debt relief payment after I explained how the funds in there were earmarked specifically for my rent, to which it took everything not to ask how they would like to help me out if I was not able to make that first payment. All calls into BECU customer service as well as chat history is saved on their end for training purposes; if that call is available I offer you to listen to it and determine if the level of help I received is appropriate.Business Response
Date: 04/13/2024
BECU's response to the complaint is attached.Initial Complaint
Date:03/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I closed my checking and savings account with ********************** on March 1, 2024. I was told a check would be sent, and according to them, it was. It is now March 22, 2024 and I still have not received it. They have informed me that I have to now wait 90 days to get a new one issued as its a cashiers check and that is policy to wait. It is not my problem that the company decided to use a cashiers check instead of either a) sending a normal check or b) wiring the money the same day of closure. BECU is essentially holding my money for whatever reason and has bounced my new checking account where I currently live, as they reversed the check I wrote to myself several days BEFORE I closed my BECU account. I want to be reimbursed for the money owed plus fees for bouncing my new account.Customer Answer
Date: 03/23/2024
Check was received Friday March 23rd and as you can see it was mailed at a much later date than originally told. Ironically, this date is the first date I called to inquire where my money was, so I am assuming they forgot and sent it out that day. Deceitful practices.Initial Complaint
Date:03/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 14th, 2024, I paid my mortgage from my BECU savings account. That payment was ultimately denied due to an error with BECU's system. On February 7th, 2024, I made a withdrawal from a BECU ATM for $2100. BECU failed to remove the funds from my account for over a month. The funds were removed on March 14th, 2024. I did not know of this. I paid my mortgage as usual. I thought the funds on February 7th were removed as soon as I took the cash from the **** just like every other time. I have not incurred not only $2100 worth of debt from BECU's error, but I now have missed a mortgage payment due to BECU's error. My mortgage is $3752. I have incurred a return charge of $15, with an additional $245 late fee. I am now unable to buy groceries due to BECU's accounting error. At the end of every week, I review the funds in my account and budget accordingly. BECU never notified me of their error. I rely on the information that is online to be accurate and to be the most up-to-date information about my financial situation. I have been a long-time member of BECU and have never had an issue before. I called BECU on March 19th, 2024, and was told there was nothing they could do. I am filing a complaint through the Better Business Bureau in hopes of a resolution.Business Response
Date: 04/16/2024
Please see attached for BECU's response to this complaint. The response is being sent directly to the complainant for their records.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.