Complaints
This profile includes complaints for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 133 total complaints in the last 3 years.
- 37 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BECU is trying to charge me a CPI on my vehicle when I have had no lapse in insurance and I have already made two attempts now to have this corrected and Ive already provided the insurance policy of the insurance ive had on file the entire time and they have continually either dropped my calls, ignored me or just opted to not update information and continue to try to charge me $1300/month for this vehicle.
Business Response
Date: 02/22/2024
Please see attached for BECU's response and the response is being sent directly to the complainant for their records.Initial Complaint
Date:01/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I set up an ACH schedule to bring money into the account each month. ********************** deleted the schedule without notification. This resulted in bills not being paid and late charges. Support made no effort to explain why they removed the schedule or to reverse the fees.Business Response
Date: 02/28/2024
Please see attached for BECU's response and the response is being sent directly to the complainant for their records.Initial Complaint
Date:01/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I inherited an **** I went into the ****** office in mid October to cash in the **** I brought everything BECU told me to bring, when I called BECU. I filled out now paperwork in the ****** office and I was told that the paperwork would be reviewed. I waited for a respond for 6 weeks. During those 6 weeks, I called and was told "wait a little longer." When I got a response 6 weeks later, I rushed down to BECU the next day with the additional paperwork. I I I I was guaranteed by the customer service representative the this was all of the paperwork that was needed and I would get my check. The ***************** called the specialty department and the confirmed that this was all of the paperwork that was needed to get my check. The customer service representative at the ****** office had an "I don't care" attitude. I did not trust this guy, so I call BECU after I left the office and employee over the phone called the specialty department and they confirmed that I had all of the paperwork and I would get a check by the end of the year. So I wait for the check. At the end of the year, I receive more paperwork and no check. I filled out the paperwork and took the paperwork into Marysville. I filed a complaint and was told a supervisor would get back to me because the supervisor were good about getting back. Several weeks later, guess what, no phone call. I had to call several weeks later to be "too bad, so sad." I needed this check by the end of the year. BECU dragged their feet on this and refuse to be held accountable. They have made a difficult time in my life even more difficult. I would not recommend BECU to anyone.Business Response
Date: 02/08/2024
Please see attached for BECU's response and the response is being sent directly to the complainant for their records.Customer Answer
Date: 02/20/2024
The complaint was resolved in a satisfactory manner.Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So on January the 8th my account was placed on a hold I had to go through an extensive checks verification checks and all of these things the account was not released off of the hold until roughly about January the 23rd okay so on this day all my funds were almost proceeded to trying to cash all the checks and I had and so I did so the checks were deposited they were verified and they were then released to my account and the available funds once released to the available funds I didn't try to attempt to use my funds to pay my bills because I'm behind on all my bills and rent due to the fact that they had my account on hold through the whole beginning of the month up till the 23rd once I tried to do such thing my account once again was placed on another hold again where now they want me to go through the same process all over again and so I'm not able to pay my bills at all for this month or my rent facing possibly eviction lights being turned off with water being turned off due to the fact of the bank keeps holding on to all of my funds and putting my account on this hold while trying to use my account to access my funds they kept putting my card on block then I'll call to unblock it they'll unblock it then when I get off the phone they'll block it back and they did this repeatedly for at least five to six times I had to call back and forth to the bank every time they told me to take off a hole and every time now they put my account on a hold again freeze again my car don't hold again and my friends so now I'm not able to access once again any of my funds to pay any of my bills or take care of my five children and I was single mother as it is struggling I think this is ridiculous absurd and outrageous if I already went through this process then why would you do it again why do you keep taking my funds and putting in my hoes and make it impossible for me to pay my rent or my bills why did you take the account off of the hold if you just going to turn around and do it again once I have money deposit into my account again every time I deposit money they take my money and they put my account on hold where I can access my funds my car note due soon I won't have a car either please can someone help ?? I don't know what else to doBusiness Response
Date: 02/08/2024
Please see attached for BECU's response and the response is being sent directly to the complainant for their records.Initial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied to lock in my HELOC rate back in August to have a fixed rate of principal payment and interest. Every month my payment has only gone to the interests at BECU. This was not supposed to be the case when I locked in my rate. I have called the bank multiple times and spoken to multiple different people only to get a different answer each time. My monthly payment is $770.00 this is not a small amount for any of it to be going to the principal. This was not in the contract that I would be paying months of interest only when I locked in my rate. Please helpBusiness Response
Date: 02/16/2024
Please see attached for BECU's response and the response is being sent directly to the complainant for their records.Initial Complaint
Date:12/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Clerk issued a debit card no as requested to an existing account (address verified) but to an account of my mothers that I have access to. Resulting in my mother paying bills off my one time check deposited via the issued card that was not supposed to be accessible to her. Messed up both accounts . 5 days prior to strip out of the country resulting in no accessible fundsBusiness Response
Date: 01/08/2024
Please see attached for BECU's response and the response is being sent directly to the complainant for their records.Initial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BECU keeps charging me fees and won't release my car title.i have paid off entire loan alone . I sent certified mail with check for fees I didn't occur and charging late fees ontop of it. So unhappy with service.i will never use becu again. Sincerly, *************************Business Response
Date: 01/04/2024
Please see attached for BECU's response and the response is being sent directly to the complainant for their records.Initial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account should have been paid in full. It has negatively affected my credit report. I was not responsible for the remaining balance that is showing on my credit report. I want this debt deleted and removed from my credit report.Business Response
Date: 01/09/2024
Please see attached for BECU's response to this complaint and the response is being sent directly to the complainant for their records.Initial Complaint
Date:12/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 9th, I tried to purchase *********************** tickets with my BECU card. Their system flagged fraud despite me providing the codes they gave me to make the purchase, I was unable to and could not purchase and they blocked my card for suspicious activity. I sent an email to the *** as I was rather upset (and this was the third time they blocked purchases for no reason in 2 months) and received a call from someone in their contact center who has since not been able to provide me any background or explanation but I have been told that a VP-level team is working on it. I just had it happen again on 12/1 when I tried to purchase different tickets and I followed the BECU text prompts and still my card was turned off for fraud when I authorized it. I spent all weekend unable to purchase groceries due to their error as card services could not unblock my card and bank was closed. I have yet to receive any resolution to any of the requests that I have made and now the contact center POC that I was assigned will not respond to me. There is no resolution for the loss of *********************** floor tickets but no one will tell me what went wrong, why they continue to block my account and why when I verify that I am the one making the purchases they won't allow it. BECU keeps randomly selecting to hold my money hostage.Business Response
Date: 01/04/2024
Please see attached for BECU's response and the response is being sent directly to the complainant for their records.Initial Complaint
Date:11/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to deposit $380 dollars into my becu checking. The atm sent back out only $240 and did not deposit the other $140 into my account. I have opened a dispute with becu but the processing time is ridiculous. This seriously can't be their best option for their ATMs not working, putting it on their customers to be out of their own money. Why use this bank if this is expected of their customers?Please give me back my $140 that your ATM took from me.Business Response
Date: 12/12/2023
Please see the attached for BECU's response to this complaint and the response is being sent directly to the complainant for their records.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.