Complaints

This profile includes complaints for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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B E C U has 55 locations, listed below.

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  B E C U

  12770 Gateway Dr S Tukwila, WA 98168-3309

  
• 

  B E C U

  200 Bellevue Way NE Bellevue Downtown Nfc Bellevue, WA 98004-5720

  
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  B E C U

  401 Broadway E Ste 125 Seattle, WA 98102-3696

  
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  B E C U

  1753 S Burlington Blvd Ste 100 Burlington, WA 98233-3235

  
• 

  B E C U

  1512 6th Ave Downtown Seattle Financial Center Seattle, WA 98101-1706

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pursuing a no cash-out mortgage refinance with BECU with an application initiated on July 10, 2024 and got assigned loan officer ***** ***, NMLS MLO# *******. My intent was to finance the closing costs into the loan. I got to the point in the application in which BECU requested a deposit for the appraisal, which I paid. I was told the appraisal deposit was $1,025, but I was charged $1,375, which I didn't notice the discrepancy until after my ability to dispute the charge on my credit card account had expired. I was told that the appraisal deposit would be applied as a credit to the closing costs, however, it was never disclosed to me that the appraisal deposit was non-refundable should I choose not to proceed with the loan.Additionally, only upon completing the appraisal was I told by my loan officer that I would be unable to finance the closing costs due to the loan-to-value ratio being limited to 75% and the resulting value of the appraisal. My loan officer verbally told me via phone call that he did not think to notify me of this criteria because of the initial value that I self-estimated my property based on a Redfin lookup.I ultimately chose not to proceed with the refinance because I was unable to finance the closing costs and I was unwilling to pay out of pocket. I was then told that the appraisal deposit was non-refundable.Based on this and the lack of transparency in the process, I would like to file a complaint against BECU and request a full refund of my appraisal deposit.

  

  Business Response

  Date: 11/07/2024

  Please see attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records. 

• Initial Complaint

  Date:10/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit card acct with the bank i bank with, BECU. I have had a very difficult time with them noting my acct with conversations as well as them honoring my privacy as a member. They took 148 dollars out of my acct with out my authorization. They are claiming that when i accepted the new credit card and number (the old card had expired and they sent me a new one) i agreed to them pulling money out of my bank acct when they felt that i was not going to pay my bill, despite my numerous attempts to set up a payment planand my confirming to them that as soon as i got paid i would pay it. They took money out of my acct. causing a ricochet of eventsi live check to check and often we are stretching very thin in between. This gross violation of my privacy caused me to miss my house payment and threatened to cause my water to be shut off. As a single mom i need to be able to rely on and trust my bank. At this time i will keep becu in my prayers and ask that their financial difficulties are relieved so that they are a) better able to serve their clients and b) so they can eat and feed their children. They must be much worse off financially than this single mom who just got out on permanent disability from an occupational disease i will never recover from. Because they felt they needed that 148 dollars much more than i apparently need to make my house payment or feed my own kids.

  

  Business Response

  Date: 11/07/2024

  Please see attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records. 

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting repayment of the total amount charged to my becu credit card account ending in 1127 under the label loan protection. At the time of establishing my credit card account with ********************** I did not receive adequate information regarding the loan protection fee that would be applied to my account in the event I am unable to pay any outstanding balances in a life qualified event. This is to acknowledge that I did not check the box to indicate I would like to have loan protection for the full balance of my credit card over the life of the account. I would like to dispute this charge as this has resulted in me being financially unable to pay off my outstanding debt due to the compounded finance charge with the loan protection amount. For future protection to consumers BECU should have its borrowers/clients sign for each additional choice/feature when they are establishing an account. My signature was placed at the end of the document and not for the particular selection for loan protection at the 3% rate. This document agreement was not reviewed with me for the entirety of the loan, and was not renewed on an annual basis.

  

  Business Response

  Date: 11/06/2024

  Please see attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records. 

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22420531
  
  I am rejecting this response because:

  I have asked the agent assisting me with this request to cancel the loan service protection immediately and in-person. I was not given a document to cancel this request, but was told the cancellation would take place after the next cycle. I do not have confirmation nor have I recieved outreach from BECU  that this action would take place. I believe the lack of clarity in your financial agreements and the ambiguity of whether or not I signed the portion of the contract (indicated with a check box only) goes against consumer protections. I believe this is a matter I will need to take up with ***. I should be able to cancel this loan protection agreement at any time within the term of my loan dated back to when it was first opened. The loan protection per the statemenrs appears not as a voluntary charge but as one subjected upon me by BECU. I would like to close all of my accounts and remove my *** at this time. I wholeheartedly believe BECU has not worked in my best interest to preserve my business  or to show concern for me as a loyal customer or a person with financial hardship. These tactics are hawkish and go against consumer protections to inform clients of the services rendered to them and to be able to opt out at any time. 

  I do not recognize your partner entity as a viable solution to helping me maintain financial freedom especially after getting the runaround with trying to cancel my loan protection on my credit card accoumt.

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 11/27/2024

  Please see attached for BECU's response this complaint. The response is being emailed directly to the complainant for their records. 

• Initial Complaint

  Date:09/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so angry with this company I got a car about 4 months ago and Ive hated being a member with them. Ive never in my entire time of financing cars have had so many issues to make a car payment. Every month I call and get run around: they are horrible at being knowledgable with their own company. They want you to jump thru crazy hoops where you have to set up bill pay or transfer money to savings then to the loan or pay them to take your car payment I just want to call the automated system and pay with banking account and routing number I finally came across the right number for this but now they have it closed to where I cant even get to that menu anymore they send you to a voicemail now Im late on the payment past ***** period after calling over 5 times to try and make a payment where I dont have to pay them to do there job of accepting a payment . I am beyond frustrated check my account and how many times Ive called and all those times getting different answers as soon as I find a other bank to refi I am gone this has been the worst banking experience Ive ever had 100%. Resolution would be to get the number back up to be accessed 24/7 to make a automated payment like before last month I made one late at night after a ton of calls trying to track down the one number you can call so you can use outside bank to make a payment with checking and routing and not having to talk to someone. Also a waived late fee since I was not able to get appropriate assistance you would think after 5 calls the other day they would just have offered to take my payment and waive the fee one time for the hassle. Each time Ive made a payment its taken over a hour to figure it out or get to the right phone number .

  

  Business Response

  Date: 10/07/2024

  Please see attached for BECU's response to the complaint. The response is being emailed directly to the complainant for their records. 

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Becu Committed fraud for April and May 2024 $175 was taken out per month For my Social Security check $349 was owed to me and the statement says That $349 was returned in June which I never received . I am disability and someone is stealing at the bank from me. I want a call from the bank.

  

  Business Response

  Date: 09/12/2024

  Please see attached for BECU's response to the complaint. The response is being emailed directly to the complainant for their records. 

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Commencing on or about July 10th, 2023, I fell victim to a multi-layered scam operation run by etdssc.com which involved me making deposits for a total amount of ****** USD from my Boeing Employees Credit Union account to fraudulent investment firm(s).

  

  Business Response

  Date: 08/07/2024

  Please see attached for BECU's response to the complaint. The response is being emailed directly to the complainant for their records. 

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BECU through their associate company Allied added over $3000 to my loan for insurance. This was even after showing I have maintained insurance for the full period. For 3 months and over 14 hours of phone calls all I got was we will look into it. I have recieved none of the promised supervisor call backs, Allied claims to be trying to contact my insurance (I sent the buisness card by email 3 times) to date they have not emailed or called. From my position this seems to be fraud and at best BECU is complicit by not managing their company. Beware of these tactics. Could cost you a lot of money

  

  Business Response

  Date: 07/31/2024

  Please see attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records. 

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an auto loan with BECU and was in a total loss accident to which my insurance paid out for my car and the gap insurance I had on the vehicle paid the remainder. After the total loss when I no longer had my vehicle, BECU was still charging my monthly auto payments without my knowledge in the amount of $986. They then sold my personal information to a 3rd party collections as a charge off and put it on my credit all without my knowledge. Violating 15 USC 1681 and 15 USC 1692. This is inaccurate and not my debt and I need it removed off my credit report.

  

  Business Response

  Date: 06/27/2024

  Please see the attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records. 

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BECU complaint 6/4/24 My account was freeze due to security think $18000 is too high on my account, I called earlier on the day to make sure is ok to deposit the check, the lady said it will be fine but security freeze my acct $18000 is to suspicious to security. I was trying to pay off my debt with BECU now literally I am being s**** from paying my debts, if I default my debt is not a concern to BECU, ruining my credit score is not a concern to BECU, the BECU supervisor ***** ******************** said that she can not do anything about, honestly I believe is poor customer service, personally I have a lot to say, the worst I have no choice or any option about it.I will put a complaint with the ** attorney general.******************* ************ Note: recently I declined to proceed forward with a HELOC from BECU Because BECU want to be a lost payee (they obviously have concerns about me not paying)on my mortgage so I decided not to get their HELOC Now that trying to pay my debt , the freeze my acct now I can do anything just wait, there is a risk of default my payment debt but BECU doesn't care about it.I am consolidating my debt using a HELOC from figure.

  Customer Answer

  Date: 06/10/2024

  BECU freeze my acct 6/4/24 and now got an email on 6/6/24 about my transfer ability have been suspended but my acct is freeze??? I called BECU and they stated my acct still in hold until the 21ST of may, 2024, I ask how I pay my debt Card/Loan to BECU, but my payment is before the date, he stated that they will take care of that, I said I hope so. I just like to communicate whats is happening to me with BECU. 

  

  Business Response

  Date: 06/27/2024

  Please see the attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records. 

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3rd I was in a car accident and my vehicle was totaled. I had been going through insurance to get my car totaled to be paid out. On April 30th all paperwork was submitted to the insurance company and my lien holder BECU. I have been calling BECU every day to get the copy of the title sent over to my insurance company and the insurance company has been calling every day as well. I am currently paying out of pocket for my rental car as the insurance company only covered 30 days and I am also still paying on the loan for the vehicle that is a total loss. They are continuing to not send over the paperwork and when I call they say it will be 5-7 business days to process and there is no way of escalating this to anyone. They say this specific department with the title does not have any contact other than internal email. I want this resolved and I need to be refunded for the car rental that I have been paying for due to the lack of BECU finishing and resolving their portion of this. The insurance company has the money for payment and they have been ready to pay since the first week of May. This has gone on far to long and this is my reason for reporting, needing help resolving and refunded.

  

  Business Response

  Date: 06/20/2024

  Please see the attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records. 

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21800118
  
  I am rejecting this response because they did not resolve the issue. The poor customer service and delayed timing continued to cost me money. 
  
  Sincerely,
  
  *********************