Reviews

This profile includes reviews for Orbitz.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Orbitz.com has 4 locations, listed below.

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  Orbitz.com

  1111 Expedia Group Way W Seattle, WA 98119

  
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  Orbitz (Headquarters)

  5455 N Federal Hwy STE O Boca Raton, FL 33487

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  Orbitz

  500 W Madison St STE 1000 Chicago, IL 60661

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  Orbitz

  200 S Wacker Dr Suite 1900 Chicago, IL 60606

Review Details

• Review fromJanice R

  Date: 06/24/2024

  1 star
  I honestly give **************************** Headquarters a big ZERO, they dont even deserve a 1. I did a package with Orbitz & when they emailed my ******************* they changed my car rental but charged me for the Jeep I clicked on that for my family of 5 with 5 **************** are giving me an SUV that doesnt fit my family nor luggage. Its not my first time using Orbitz but it surely is the last.

• Review fromKC C

  Date: 06/22/2024

  1 star
  Terrible, policies are misleading, unclear and need to be revised. Tried to change the time on my flight regret booking with a third party website as I always use jetblu. I wanted to pay the difference for a later in time flight same day yet they stated the policy the policy the policy. Its absurd how I am not cancelling my flight, changing destination or my name, but simply modifying the time from 6am to 835pm and they refuse to help possible have this over ridden to help me more. READ every word in the policy and call them before adding your payment because its silly to me that i was denied a flight time change when jetblu themselves told me to do so with Orbitz free of charge just paying a flight cost difference. I never use Orbitz, i will NEVER use them again! Place policy text is simpler words too not to confuse flyers and take their money! Paid $350 for a flight to ******* from *** and wanted to pay more but they would not help. NEVER again theyre robots who do not wish to help people more. Then the agent on orbitz states the only one who can make this flight change is the airline themselves so which is it?!?! Again misguiding

• Review fromMarné G

  Date: 05/12/2024

  1 star
  I was told that I would receive a $720 airline credit to my account from ****** A in Customer Relations but it was never honored. I received this is in writing and followed up to share this communication with Customer Relations and they have arbitrarily decided to not honor it. I have contacted customer relations multiple times to redeem my credit and they have been non-responsive. DO NOT USE THIS SERVICE.

• Review fromMelisa H

  Date: 05/08/2024

  1 star
  We booked a flight in February 2023 from ******** to ****** with travel insurance. In August 2023, my parents were involved in a fatal vehicle accident so we opted to use our travel insurance to cancel the flight. We contacted Orbitz to cancel the flight and we were told that we would receive a credit for $955.10 through the airline that they would hold for us to use within 12 months of cancellation. We followed up with the travel insurance for the additional reimbursement. We then contacted Orbitz in May 2024 to utilize our credit. Initially, the customer service rep booked our new flight and sent a confirmation email, he then placed us on hold and came back on the line and advised that our credit expired in February 2024 because it was only good for 12 months from the date of booking not the date of cancellation. The customer service rep was not helpful, difficult to understand, and hung up on me because I expressed my frustration with their poor communication. I did not curse at him or was anyway out of line with the explanation of my frustration/concerns. We will no longer book through Orbitz or any affiliated travel company instead will book directly through the airline. There is no benefit, in fact its more difficult if you need to make any changes or cancellations.

• Review fromMichael S

  Date: 03/15/2024

  1 star
  I used Orbitz for reserving a car rental and car insurance with Next Car in ************, **********. Once I got to the rental agency, I was charged an additional $335.00 for insurance, which was significantly more than the $52.00 I had paid through Orbitz. I feel that I was mislead when reserving and paying for the rental with Orbitz, especially for offering insurance which wasn't recognized by Next Car rental in **********. I spoke with Orbitz and they agreed to refund the $52.00, but what they quoted me in the reservation was dead wrong. The process for contacting Orbitz and the rental procedures at the rental car company were very discombobulating. I refuse to do anymore business with Orbitz.

• Review fromKRISTY G

  Date: 02/21/2024

  1 star
  We booked a trip through Orbitz in December. The trip itself was wonderful, however they booked a car rental through Dollar and it was a disaster. We were charged an additional $900.00 once we returned home from the trip (from Dollar), and this was never discussed or agreed. The only reason they had our credit card was for "incidentals" when we picked up the car in ******. This is clearly fraud We have tried to contact Orbitz after ****** refuses to respond to ** after three conversations where we were told someone would get back to us, and that (contacting Orbitz) is impossible. If you are going to have people rent through a third party you should back up your customer and not make it impossible for them to contact you. We planned on using Orbitz again but that will never happen now.

• Review fromJanice T

  Date: 02/12/2024

  1 star
  I am a platinum member and one of the benefits is to be able to get the *** precheck reimbursement. For several months, I have notified the team that their website link has not been working and no one seems to be aware how it can be fixed. How can a major link be broken? Each time I ask the reps try to sell me something or tell me they cannot help me since I am not booking anything. Why advertise this as a benefit, if you cannot deliver? Horrible service... just fix the link and don't try to scam people in using Orbitz.

• Review fromSteven W

  Date: 01/02/2024

  1 star
  We booked a trip to ****** through Orbitz with shuttle service from the airport to hotel and return trip, through their contracting shuttle company - MTS. We were contacted by MTS shuttle a couple of days before departure and upgraded to private shuttle to ensure expedient pick up and return trips. When we arrived at airport no private, no shared shuttle either. Had to pay for a taxi to take us to hotel. Contacted Orbitz and they would not refund the services we paid for. They ripped us off!!

• Review fromElizabeth R

  Date: 12/08/2023

  1 star
  I had the same experience as another gentleman on here. They charged my credit card $13,000 and are now acting as if its my fault (which it is for using Orbitz) but their website was not working. When I called they said no worries, just a little glitch. Because the amounts are still pending, I cant use the funds. ????????. Called them today. They said to give it another couple of days!!!! These should never have happened in the first place!!!!!????????????????from Weston * 1 star 09/13/2023 Tried booking a flight from *** to ***, simple enough. The flight would go through and I would get a confirmation from United (the airline) but not a confirmation from Orbitz. Then it would cancel my flight within seconds and Orbitz would say "We have found a cheaper price for this exact flight try rebooking" Then I would click accept and it would say "Sorry the flight prices have gone back up to the original price." When I called **************** he told me it was because the flight prices are subject to fluctuate. But the price of that flight has stayed constant on their website for 4 days in a row. Tried rebooking 4 separate times same issue. When I finally got a hold of somebody who understood English well enough to help me with my problem she said I am sorry I will raise this issue with IT. But she admitted this has been a known issue. SCAM Don't waste your time with Orbitz SAME EXACT THIN*!!! Dont use.

• Review fromJoyce W

  Date: 10/31/2023

  1 star
  I have booked many air flights, cars and hotels with Orbitz over the years but recently booked a car rental (Oct 2023) on Orbitz with Thrifty and wanted to cancel it within an hour of booking. The web site indicated it could be canceled (I had paid a part of the rental when I booked it) but when I tried to cancel Orbitz told me I would be charged $50 cancellation fee. This was not indicated on the original booking website! The same thrifty car rental was slightly less on AAA website and had no cancelation fee. I will not be using Orbitz again for car rentals. I am very disappointed.