Complaints

This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  QuoteWizard.com LLC

  157 Yesler Way Ste 400 Seattle, WA 98104-3431

  
• 

  QuoteWizard.com LLC

  1444 Wazee St Ste 350 Denver, CO 80202-1386

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/19/24 to present Receiving multiple spam calls from QuoteWizard and whatever affiliates they're using to try to reach me. I've blocked all the numbers but I'm still getting 20 calls a day. I've asked to be put on the Do Not Call list. Nothing. Help~

  

  Business Response

  Date: 04/24/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated on 04/19/2024, we received a lead from the consumer for a health quote. When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number),email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved your concerns in this matter.

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21613637
  
  I am rejecting this response because: I am still receiving a massive number of phone calls from the company's "affiliates" in spite of my best efforts to opt out. See the 415 numbers on the attached screenshot. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/09/2024

  As indicated in our response to consumers complaint on 04/23/2024, the QuoteWizard.com, LLC, team added the consumer to its Do No Call List (DNC), and we notified our network agents to cease contact. In addition, after receipt of consumers rejection to our response, we emailed our network agents, again, to escalate and cease all contacts with the consumer. If the consumer continues to receive calls, its possible the consumer submitted their phone number through other organizations not connected with QuoteWizard.com, LLC. The consumer should advise these organizations to add his contact information to their DNC list as the calls come in.
  QuoteWizard.com, LLC, is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  We stand by our response and have nothing further to add. 

  Customer Answer

  Date: 05/11/2024

   
  Complaint: 21613637
  
  I am rejecting this response because:  QuoteWizard should be more transparent about their business practices. On their home page they advertised "60 Million+ Quotes Generated," then when you choose your category (in my case, "Health") they immediately transfer you into the data collection stream. When I provided my personal information, my expectation was to receive online comparison quotes of leading health insurers (whose logos they display on the home page) that I could compare on my own. Instead, after clicking on the "Submit" button, I was immediately inundated with dozens of mostly robo-call phone calls, which, weeks later, I'm still trying to fend off. Maybe there was some small print text somewhere along the data collection stream that said this would be the result, but if there was, it certainly wasn't obvious. Net-net, this company makes money by distributing your personal information to vultures. Do not provide them with anything. The ****** I learned was: Be very careful giving your info to ANYONE, even so-called reputable companies who claim they are trying to provide a valuable service to consumers. Blah. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a quote through this company thinking it was Aetna, due to the completely predatory nature of their placements and url. I since have been contacted no less than 45 times by them or whatever telemarketers they are. I have told every single person Ive spoken to, to remove me from their contact list as they no longer have consent to my personal information and I am still getting barraged. They lied and said they are paying for permission to contact me through healthcare.gov, but I even called them to see how thats possible because Im not in there and they of course said thats not the case and this company is a scam.I never want to be contacted by these predators and telemarketers again as I have explicitly taken away my consent and they are not abiding. I have even blocked numbers and of course they keep calling with different ones.

  

  Business Response

  Date: 04/24/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated on 04/19/2024, we received a lead from the consumer for a health quote, the lead came through from one of our marketing partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number),email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  

  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved your concerns in this matter.?

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18 I entered I was inquiring about insurance quotes online did not wanted to receive calls nor I needed coverage soon I was just inquiring for the future meaning within a year. They have been harassing me calling me 60 times per day I need this to stop they call at all times

  

  Business Response

  Date: 04/23/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated on 04/18/2024, we received a lead from the consumer for a health quote. The lead came through one of our marketing partners, SmartFinancial.  
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.?  

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving phone calls and texts from a health insurance network for a person named ******. I am not ******, and I keep getting these calls. Someone must have provided my phone number. I called QuoteWizard was told they would put my number on a DNC list and I still keep getting calls from lenders. I have had to block nearly 100 numbers in just 8 hours. This is ridiculous and borderline harassment.

  

  Business Response

  Date: 04/17/2024

  The QuoteWizard.com, LLC team investigated the matter and our records indicated on 04/15/2024, via ****** lead, the consumer searched QuoteWizard.com, LLC for a health quote.
   QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  
  We sincerely hope this information has resolved your issue in this matter. 

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21580381
  
  I am rejecting this response because:

   

  I am still receiving dozens of calls every day for a man named ****** from ****. That is not me and my number is being used on his behalf. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/30/2024

  Weeks later I am still receiving dozens of calls per day from someone with the name ******. I was told this would stop and it has not! 

  

  Business Response

  Date: 05/03/2024

  QuoteWizard.com, LLC, is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, contact consumers for this purpose - we do not telephone,email, or contact the consumer by any means.
  Our records indicated on 04/15/2024, the consumers phone number came through a ****** Lead, under the name ******, for a health quote, matching the consumers phone number *************) as provided in the BBB complaint. However, the home address, and email provided by a ****** do not match consumers (***********************) information provided in the BBB complaint.
   It appears that the consumers phone number was entered by mistake. We recommend if the consumers information was submitted anywhere else, the consumer can contact those organizations and request for the calls to cease and advise them of the situation. In addition,the consumer can inform the callers to add their phone number to the organization (s) Do Not Contact List, as consumer receives the calls.
  As requested by the consumer, and as indicated in our previous response, dated 04/17/2024:
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved your issue in this matter.
  We stand by our response and have nothing further to add. 

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for health insurance and inputted my info to receive quote. The calls and texts I have received over 2 days has been so excessive I had to turn my phone off. I was provided their website ******************* but this did not provide a solution. Please stop the calls and texts immediately. I am not interested in any health insurannce products.*****************

  

  Business Response

  Date: 04/15/2024

  QuoteWizard.Com, LLC has investigated the matter addressed in the complaint. However, with the information provided to us in the BBB complaint, there is no record of the consumer in our database; with the phone number, email, or the first and last name of the consumer. Unless you are able to provide us the name of the consumer, we are not able to further investigate. In addition, QuoteWizard.com, has added the consumer to our Unsubscribe and DNC List (Do Not Call).
  We sincerely hope this information has resolved the consumers concerns in this matter.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife placed my phone number onto the online site for "quote wizard" and I, within minutes, have received over 20 phone calls from telemarketers. I have told a few to add me to the don't call list and sent an email to their "*****************************" expressly stating that i revoke any request for contact yet am still receiving the calls as I type this.

  

  Business Response

  Date: 04/12/2024

  QuoteWizard.com, LLC has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. 
  If the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
  We sincerely hope this information has resolved your concerns in this matter.

  Customer Answer

  Date: 04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be fine if followed through. 7 to 10 business days for emails to cease is insane - but I suppose that's the best I can hope for from a company like theirs.
  
  *************************

• Initial Complaint

  Date:04/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As soon as I entered my information a flood of calls began. I simply wanted quick quotes online specifically because I wanted to avoid phone calls. They come from spoofed phone numbers that are meant to **********, but are not. Many of the calls are listed as potential scam. The implication on the site is that I could compare quotes there, not talk to a flood of callers.

  

  Business Response

  Date: 04/09/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received a lead on 04/02/2024 that the consumer completed a home insurance inquiry form through one of ************ marketing network partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Home Insurance Quotes.
  By clicking "Get My Home Insurance Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Home Insurance Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  The QuoteWizard team contacted the consumer three time over a period of two days. On the last contact attempt the consumer requested to be added to our DNC.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. 
  If the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
  We sincerely hope this information has resolved your concerns in this matter.

  

  Business Response

  Date: 04/09/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received a lead on 04/02/2024 that the consumer completed a home insurance inquiry form through one of ************ marketing network partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Home Insurance Quotes.
  By clicking "Get My Home Insurance Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Home Insurance Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  The QuoteWizard team contacted the consumer three time over a period of two days. On the last contact attempt the consumer requested to be added to our DNC.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. 
  If the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
  We sincerely hope this information has resolved your concerns in this matter.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called Quote Wizard about getting some ACA leads through them. The salesman deceptively told me that their leads were some of the highest quality leads in the industry. I dumbly believed him. When I received my batch of leads, most of the contact information I had received were either dead numbers or had no way to contact because there was no options for texts or voicemail. I was only able to get through to one person who cussed me out saying she did not inquire about getting health insurance. I tried to put in for some refunds for the obvious bad leads and those requests were denied immediately. Due to the fact that I was misled and I did not receive what I had paid for, I filed a charge back with my credit card company. Once quote wizard discovered this, they reached out to see what we could do to work out either a payment plan or some other compromise. I had responded to their email saying that I didn't have faith in working on some kind of compromise but I would be willing to hear what they had to say but they never responded to the email I sent them back and instead they went ahead and sent the debt to collections anyway. I want that collection eliminated and an apology for misleading me from their sales person. This is a very scummy way of doing business. I've dealt with my fair share of bad lead vendors and this one without a doubt takes the cake in how they operate.

  

  Business Response

  Date: 03/25/2024

  QuoteWizard has investigated the matter addressed in the complaint received. The terms and conditions the agent acknowledged when signing their contract indicated the QuoteWizard does not guarantee lead quality or results.However, as a courtesy due to any miscommunication, we have recalled the debt to collection. We apologize for any inconvenience our services have caused.

  Customer Answer

  Date: 03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have started to receive tremendous amount of phone calls from quote wizard in august september 2022. Then later in 2023, I learned that my ex is claiming that I request those quotes so that I can get information about her. I contacted quote wizard and they ignore my request about investigating who made those request on august 2022 using my phone number. Also, the information given to insurance companies were misspelled. I am looking forward to get more information about where those quotes are requested and I cant get ahold of anyone.

  

  Business Response

  Date: 03/21/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received multiple leads from the consumer Diren Maraba on the following dates:
  03/05/2024 Lead for an Auto quote.
  3/13/2024 Consumer called about the request and to inquire on who made the request and when was the request made.
  On 03/19/2024, the QuoteWizard team spoke to the consumer and reviewed previous leads (please see below) with the consumer, from 2018 to 2024 and was able to resolve the issues with the consumer.
  The following past leads were received:
  09/08/2018 We received a lead matching the phone number provided in the BBB complaint *************). However, the name and address did not match the consumers name and address provided in the BBB complaint. The lead was for an auto quote.
  10/03/2019 We received a lead matching the name (************)and phone number *************) as provided in the consumers BBB complaint. However,the address did not match the address in the BBB complaint (****************************************** EE1, *******, ** *****). The lead was for an auto quote.
  08/16/2022: Received an auto quote lead. The name and address differ from the information provided in the BBB complaint. Only the phone number referenced above matches the BBB consumer complaint.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.? 
  

• Initial Complaint

  Date:03/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling me and harrassing me even when I have been clear that I am not interested in any of these services. STOP CALLING

  

  Business Response

  Date: 03/18/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received a lead on 03/12/2024; that the consumer completed a health quote insurance inquiry form through one of QuoteWizards  (Value ******** marketing network partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.? 
  

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21426758
  
  I am rejecting this response because:

  Even when you said you were going to remove me from the call list and even when I have told EVERY SINGLE AGENT that I do NOT WANT TO BE CALL AGAIN they keep calling me. This is harassment at this point. Please stop calling my cellphone, I do not want any services!
  
  Sincerely,
  
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