Complaints

This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  QuoteWizard.com LLC

  157 Yesler Way Ste 400 Seattle, WA 98104-3431

  
• 

  QuoteWizard.com LLC

  1444 Wazee St Ste 350 Denver, CO 80202-1386

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/1/2024 after giving my email and phone info to quote ********** I have been bombarded with calls, emails, and texts sometimes one minute apart I am on the national do not call list and have repeatedly asked to be removed from call lists and have block numbers ever since and can not get the contacts to stop.

  

  Business Response

  Date: 12/13/2024

  *********** has added the consumers phone number provided in the BBB complaint to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. We sincerely hope this information has resolved the consumers concerns in this matter.

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 01/29/2025

  Quotewizard.com has been continuously been giving out my phone number and I received endless calls from insurance agents daily after I had filed a complaint with the bbb and had my phone number registered with the national no call list. They had claimed to have removed me from their call list but are continuing to give out my number. My original complaint number was #********. I just want the calls to stop!

  

  Business Response

  Date: 01/30/2025

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused.
  QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  
  QuoteWizard has added the consumers information to its internal Do-Not-Call list on 12/13/2024, and we have notified our referral agents to cease all contact to the consumer immediately.?This request took ***** hours to be completed.
  However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. *********** has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. *********** cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
  
  We sincerely hope this information has resolved your concerns in this matter.

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22671132
  
  I am rejecting this response because:

  This is the same response I received when I filed the 1st complaint against the company and I continue to receive daily calls if they have given or sold my information to other salespeople or organizations I would like to know who so that I can follow up with them to stop the daily harassment of salespeople calling me at work and home on a daily basis which as far as I am concerned is in violation of the national no call list my number is registered with. I have never asked for a quote which makes this even more aggravating I daily tell people to put me on their no call list and continue to receive calls. So if they have passed on my information I would like to know to whom they have given it to.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i keep continuing spam from this people whenever i try to open a link

  

  Business Response

  Date: 11/27/2024

  
  QuoteWizard has reviewed the issue raised in the consumers complaint. We sincerely apologize for any inconvenience caused by our services.However, QuoteWizard has no influence over the consumer's personal searches or actions on their computer that may lead to pop-up advertisements from our company appearing in their browser. We recommend that the consumer disable pop-up blockers, clear their cookies, and run a malware scan to help reduce the frequency of these occurrences.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/1 is when i signed up with *** ****** who told me I would receive exclusive high intent leads but this was a big lie as I didn't get anything exclusive or high intent., It was a bunch of Junk leads that i returned to them. It comes off as a scam due to what their salesman sold on and what they actually have does not line up to meet the needs I was promised it would meet. This is the worst , I even had their so called leads threating to sue me. I just want a refund

  

  Business Response

  Date: 11/20/2024

  *********** has conduct research on the complaint received. Per our record, a ** customer service representative reached out to Mr. ******** The account was closed, and a refund was issued to him. 

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $1,000 worth of leads from a lead provider QUOTE ****** and they have sold me leads which disconnected phone numbers, people who already have insurance with my company, and they refuse to give me credit back as per their own terms. They have a scam where they sell you leads with invalid phone numbers, or fake names i.e. Mickey ****** and then cap you on the refunds they allow, but they sell you three times as much garage. They are stealing and have a serious scam going here. I have purchase lead filters which are: must have 1 year insurance, must be clean in 3 years, phone number must be valid, and cannot have insurance with my company already. They are selling me leads that dont meet my filters and they dont credit back. When I called them, they just tried to sell me more leads. I tried to attached a sampling of what they sold me, but the file is too large, thats how many they sold me. Happy to email as an attachment or mail upon request.

  

  Business Response

  Date: 11/12/2024

  Please see attached response due to limited characters.

  Customer Answer

  Date: 11/19/2024

  
  
  complaint #******** 
  Attached is the attachment I was trying to attach to my complaint. Please review this attachment in conjunction with my complaint and my rejection of their response. 
  
  Sincerely, 
  Vonceleste Gullo 
    2024-11-12_125838.pdf
  

  
  

  

  Business Response

  Date: 11/22/2024

  QuoteWizard has conduct additional research on the documented received. As previously stated, lead credits are available to a maximum of 25% of the total leads received and the agent signed and agreed to a contract with QuoteWizard for the following filter packages:
  Preferred Homeowner Search No Condo leads which filter for ********* Home and No Condo.
  Wizard Premier Auto leads which filter for the driver being insured 1 or More Years, No Incidents, Driver Over 25, Not High Risk, No DUI, No SR22, and No Suspensions.
  
  QuoteWizard cannot disclosure specific details for each lead credits on the documentation provided because we cannot provide any personally identifiable information on the response.
  However, here is a summary of what was received and reviewed.
  1 has not been submitted
  1 received and will be submitted for review.
  1 denied as request outside of the 10-day window for lead return
  12 submitted and denied because they were over the 25% limit at the time.
  14 has been credited to the account

  For any specific details, please have the agent reach out to one of our customer service representatives.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used this service or been on the site or provided my contact information IN ANY WAY. I googled insurance options and only visited the ***** and United websites where I also did not submit ANY personal information. I have received 80 phone calls in the past 28 hours from QuoteWizard using different phone numbers. They all leave a silent 14 second voicemail. If I answer they ask about my health insurance inquiry THAT I NEVER SUBMITTED. I have answered and asked to be removed from their lists for 30/80 calls. I sent a complaint email and have received no response. I have never given quote wizard any information nor ever interacted with them. I did not provide my phone number or any personal information.

  

  Business Response

  Date: 10/24/2024

  Please see attached response. 

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Getting spam calls and messages. I need to be put on the do not call list. At least 20 calls in 1 hour.

  

  Business Response

  Date: 10/24/2024

  QuoteWizard.com, LLC (QuoteWizard) received a ****** lead from the consumer (*** *****) for a health inquiry quote (dental) on 10/23/2024. The consumer went through QuoteWizard standard qualification process.And after receiving the BBB complaint, QuoteWizard was able to pull the consumers call, unfortunately, because the consumer was interested only for a visual/dental plan, we were unable to match the consumer with a carrier.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
  We sincerely hope this information has resolved the consumers concerns in this matter.?  

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for any kind of quote but I get hundreds of calls a week. I cannot block the number and tell everyone i do not want on the list to no avail. I can no longer use my phone and I run multiple businesses so this is really starting to hinder my business. If this doesn't stop i will have to go after them for punitive damages. Please have them remove any contact info that was incorrectly entered into their system and they are selling to subscribing partners as "leads".

  

  Business Response

  Date: 10/10/2024

  QuoteWizard.com
  (‘QuoteWizard”) has investigated the matter addressed in the BBB complaint. However,
  with the information provided to us, there is no record of the consumer (Derick
  Haynes) in our database.
  Our records
  indicated that twice on 10/08/2024 there was an auto loan inquiry matching only
  the phone number provided in the BBB consumer complaint (405) 401-0329).
   In addition, QuoteWizard further investigated the
  matter, the auto loan inquiry was under a different name and we have no history
  in our database for  the email address ([email protected])
  and address 1590 SE 29th St, Choctaw, OK 73020, as provided in BBB
  consumer complaint.
  QuoteWizard has added the consumer’s phone number provided the BBB
  complaint to its internal Do-Not-Call and unsubscribe list, and we have
  notified our referral agents to cease all contact to the consumer immediately. Do not call list will take 24-48
  hours to process and 7-10 business days for the emails to subside. In addition, we are not able to
  remove the information from our database due to state and federal record
  retention laws.  We sincerely
  hope this information has resolved your concerns in this matter.
  Unless
  you are able to provide us the name of the consumer, we are not able to further
  investigate.  We sincerely hope this
  information has resolved the consumer’s concerns in this matter.  

• Initial Complaint

  Date:10/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several calls in one day from a state farm in a state I dont reside in. They confirmed quote wizard provided my birthday (thankfully slightly off), name, number which is violating and annoying. In the same time soan Ive received 10 spam calls within minutes of these calls. Im surprised I could actually find information on this company and Im upset they shared my personal info for marketing reasons. Never reached out

  

  Business Response

  Date: 10/08/2024

  QuoteWizard.com, LLC (‘QuoteWizard”) investigated the matter
  in the BBB consumer complaint. Per the
  complaint, this issue does not involve QuoteWizard.
   We have no record of the email ([email protected]) or
  telephone number (323-612-3052) as provided by the consumer in the BBB
  complaint.  
  Sincerely,
  QuoteWizard.com,
  LLC

• Initial Complaint

  Date:09/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased life insurance leads from Quote Wizard on Monday, September 16th 2024.I had given this company $250.00 for exclusive leads that were guaranteed verified, only for me to start calling these leads and finding out the numbers were either disconnected or not even the right number to begin with. I had tried to get someone from customer service on the line for the past three days and finally got an answer back today. When speaking to customer service I requested to cancel and have at least the remaining $150.00 on my account refunded to my credit card, and when I gave him my reasoning he gave me very little explanation and before I could finish speaking he abruptly hung up on me. This does not seem like a very honest business, nor does it seem like a business that values it's customers. I am an independent agent, meaning I'm self employed and my income fully depends on these leads. It's hard to make a living when I'm receiving bad leads that I PAID for when they were supposed to be exclusive and verified. I would prefer a refund of the full $250, but I would even be willing to settle for at least the remaining $150.00 on my account as this has taken a hit to my earnings. Hopefully this issue can be resolved and everyone can go their separate ways afterwards. Thank you.

  

  Business Response

  Date: 09/27/2024

  Response to BBB ******** Complaint ***** ***** (Agent)
  QuoteWizard.com,LLC (QuoteWizard) has investigated the matter addressed in the BBB complaint. Agent signed on QuoteWizard.com, LLC (QuoteWizard) to receive leads, calls, or services on September 16, 2024, with Exclusive Life Leads ($15 per lead); the agent contacted *************** at QuoteWizard to move the initial activation date from 09/23/2024 to 09/20/2024, the agent account began to receive leads on 09/20/2024.
  The agent received 5 leads at $15 each for a total of $75 (leads) and 1 $10 lead totaling $85:
  $250 initial agent deposit
  $85 (billable leads)
  $250 - $85 = $165 was refunded to agent.
   It appears when the agent called in on 9/26/2024 the call was disconnected, we sent the agent a confirmation email that we would be closing out the account. The agent also emailed our support inbox requesting to cancel, we confirmed the account would be closed out and would refund the remaining balance to the agents primary card.
  After reviewing the cancellation call from 9/26/2024,the QW representative was very professional with responses and showed the agent how to credit leads before we would close out the account. It appears that the call might have gotten disconnected from the agent's end. We did send a courtesy follow-up email that we would close out the account.
  We sincerely hope this information has resolved the concerns in this matter.

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting too many texts and calls from many different numbers from quote wizard non stop. I did not provide them with my phone number and I have no way to stop this. I have never given quote wizard any information nor ever interacted with them. They contact me via text or email every hour and it has gotten to the point of pure harassment.I feel like this almost a phishing scam where they are trying to collect data for identity fraud. I never gave them my email, phone number, DOB, nor zip code and they have all of that information. They took that information from somebody else without my consent.

  

  Business Response

  Date: 09/17/2024

  See attached response to BBB Case ******** - *******************************.

  Customer Answer

  Date: 09/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/19/2024

  Request to re-open complaint #******** I am still being harrsssed by QuoteWizard.com LLC. They are still leaking and harvesting my personal information such as name, allocation and DOB without my consent. I believe they are running a phishing scam currently and are baiting people with emails and texts regarding their healthcare plans

  Customer Answer

  Date: 10/29/2024

  I am still receiving a ton of spam and each text mentions information I never consented to. I never signed anything for quote wizard and believe they obtained my information illegally and are still using it 

  

  Business Response

  Date: 10/30/2024

  Please see attached Rebuttal.