Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apologies for not seeing a message prior to this one notifying me that my case is closed. There has not been a satisfactory resolution reached in this matter. As a matter of fact, the landlord has now gone and taken over half of my deposit after letting me know that, the blinds in the apartment apparently needed replacing. During my walk-through, they had let me know that each line in each window had to have the exact same amount of slack. Although my blinds do not have the same amount of slats, they do reach the bottom of the window and cover , I am unsure why I am being charged for that and I had the apartment cleaned professionally yet I am being billed $250 cleaning fee. They tacked on other fees on top of that.  
  
  They are also billing me 180+ dollars for my PSE bill, which has been paid directly to PSE and it will not and should not be billed to the apartment complex. As if it was bad enough that they would not provide me with the figures that they are billing me for with ratio, utility billing, they are now trying to double charge me for electricity? And for cleaning of an apartment that was already clean and they have not brought a cleaning crew in? 
  
  This is most definitely not over. This company is insistent on refusing to provide information that is legally my right to see per their own lease addendum that my digital signature was put on without my permission. 
  
  Please do not close this case. Please see the attached documentation for further proof they are breaking their own addendum attached to my original lease with a digital signature that I did not consent to - however it is in my online portal. They are refusing me access to the numbers used to bill me for my utilities and yet if I go by what I am billed it indicates that the overall utility bills for the complex are far in excess of what would be reasonable. 
  
  This is the most uncooperative, non responsive property manager I have ever had to deal with. Safety concerns over a homeless man who moved on to my back porch while I was moving out went completely ignored and when I questioned management face to face as early as I was able to, she informed me that others in the complex are friendly with him so what did I expect?  I expect management to manage the issues tenants bring. Its not my concern if someone is friendly with this man, he moved his house on my porch and a bed into my storage shed and was living there using my electric and water. Using my ice chest to bathe in!  ************** did not even respond when I reported it to them. . I said no, we can do 7 pm. I received a message stating the office closes at 6 pm. I said Id meet her at 5:50 pm. I received no response. I was here again at 5:25 pm and the office was not open and i was stood up a 2nd time. I have been given at least 6 different ways to do my walk thru and not a single one involves us both being here at the same time which is not acceptable. In reviewing my original lease 1/3/23, I found an addendum forged with my digital signature regarding RUBS billing. Maven properties employees lied straight to me today. I saw the maintenance man and asked if hes seen ********* and he informed me she was not on site today. I am furious that I left work twice today to accommodate Maven They have no respect for my time or safety concerns at the complex, have committed a fraudulent act and have not responded to my attempts to make my move out swift and fair. I feel like they are retaliating because *** questioned the validity of billing practices.

  Business Response

  Date: 09/09/2024

  The walkthrough was completed on Friday, 9/6. As we've shared with this resident multiple times we will not be sharing the utility bills per our attorney and third party billing companies advice as that would provide information on other tenants. We are not able to share and/or provide residents with each others billing information. The move out accounting will be processed after the provided notice date of move out which is 9/10/24.

  Thank you, 
  *****************************
  Director of Property Management
  Maven Properties NW 

  Business Response

  Date: 09/26/2024

  We have been actively working to resolve this with this tenant directly. I've provided multiple emails with information and offering credits to cleaning, utilities, and adjusting the move out. The response is inaccurate as we've been working with ***** directly. 

  Thank you, 

  ******* Packard 

  Customer Answer

  Date: 09/29/2024

   
  Complaint: 22249606
  
  I am rejecting this response because:

  the Landlord has responded to a minimal amount of my requests for information and while I have received some response it has not been satisfactory.  I have still not been supplied copies of the utility billing I have requested from Maven but instead have been offered a refund of December 2023 and 4 days of January 2024 utilities I had previously paid for.  It seems reasonable that the company does not want me to see the overall complexes billing because of the inaccurate way I am being charged since they are offering a credit instead.  
  

  I was provided my move out disposition in which Maven is attempting to retain $525 of my deposit  $250 for a cleaning fee although it was commented during my walk thru that they could see how it had been cleaned at a professional level.  Next they are charging for blinds because per the manager each window must have the exact same number of slats on each window.  This is $80 in total and comes in response to me having fixed a broken slat without having to replace the blinds and the blinds still fully covering the windows. They are also adding an additional $194 in utilities for water sewer and garbage  I received the complex billing from city of ******* and found that Maven has been paying the utility bills late and incurring fees, and has paid over $29,000.00 in trash bills in the last year  Im being billed a portion of the extra charges for people leaving furniture or extra trash at the dumpsters yet I have not left these items there.  Mavens own employees have left many items at the dumpster when emptying out apartments.  Residents should not be charged for the mistakes, late payments fees or extra junk that management is incurring.  Im also being charged $20 by Conservices who does utility billing for Maven to close my account.  I find this ridiculous since I didnt want this account to begin with.  I should not be charged a cleaning fee when the complex never had went in to clean prior to billing me for it  and my last month of utilities when I was not staying at the apartment should not be in excess of months prior when I did live there.  I appreciate that they are finally trying to listen and work with me but the amount of time and effort spent on my part to get to this point as well as them still refusing to provide billing documentation means we have not resolved anything yet and their management and billing practices are still very suspect  

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 10/08/2024

  Again, these claims are inaccurate. We've been in communication and offered credits/ reversing charges. A settlement agreement is being forwarded and ***** is aware as to why her account has not been settled. 

  Thank you, 
  Jessica 

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22249606
  
  I am rejecting this response because:

   

  Im not sure how my claims are inaccurate when I clearly have stated that they have offered credits in lieu of utility ******** and have directly pointed out items that are not resolved. 
  

  My move out continues to be in negotiation but the utility bills Ive requested and issues with billing are not resolved in full so my claim remains in tact until they are. 
  

  Maven only states that my claim is inaccurate and then says its offering me items that I had said they were offering. They dont show any evidence to dispute my claims or issues. 
  

  Please keep this open until they have resolved my complaints in full and provided detailed utility billing to me on how my portion is calculated. 
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 10/27/2024

  I am not satisfied with the outcome. 
  

  I received my deposit back in full after months of back and forth with Maven. However, I did not receive the credits back towards my utility ******** we agreed upon after I refused to sign a document that would have included a Gag order on the subject. These credits were dating back to 9/14/23 in the amount of $241.66 and another from 10/30/23 in the amount of $235.45 and $17.18.

  I also have not received copies of the utility billing and how they calculated my portion of the billing that I have been requesting since early in 2023.

  Because of this I do not feel this is resolved and that further action may be necessary. 
  

  I did notice that the company who does the utility billing, Conservices, has an outstanding class action law suit against them and their billing practices and lack of transparency in ********** as well as a settled class action law suit for their collections practices in ********* 
  

  The regional manager for Maven properties previously worked for another company who is named in a Class Action law suit here in ********** as well for rent price fixing and illegal inflation on prices. 
  

  This comes as no surprise considering what I have seen first hand of the business practices and the document they wanted me to sign was equal to blackmail for my silence since not signing it meant I would not receive credits that were agreed upon being owed back to me. 
  

  I would advise anyone thinking of renting a Maven property to steer clear and encourage property owners to find a company with a better ethical business practice. 

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22249606
  
  I am rejecting this response because:
  
  Again, while a portion of my deposit was returned the company decided to not refund the credits that were agreed upon when I would not sign a gag order releasing them from any liability due to the improper utility billing on my account. I DO NOT consider this matter closed as I did not receive the full amount that was agreed upon prior to Maven insisting that I sign a document that took away my freedom of speech. I am attaching that document again for review if needed. 
  

  Until I receive the full credits as payment in full as well as copies of how my specific and individual utilities were calculated then this is not resolved. 
  

  As a side note the payment I did receive was not within the 30 day time frame allotted by law.  It was not even initiated within the 30 days as is required.  

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/04/2024

  The refund was issued in the required timeframe in full and we consider this matter closed. 

  Thank you. 

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21968540
  
  I am rejecting this response because:

  First, this far, the money is not in my account.

  Second, I do not understand why I was forced to file a complaint to get money back that was legally due to me.

  Last, I've wasted my time calling and asking people where my money is only to be ignored or misled. This property was closed out as of June 11. Why is it now a full month later and I'm still waiting?

  Quite frankly, I believe, based on Mavens delay tactics, I should get the full 900 back.

  
  Sincerely,
  
  *********************************

  rego that option.

  Customer Answer

  Date: 07/18/2024

  I finally received the payment yesterday. I am still very unhappy with Mavens dishonesty and delay tactics. This payment was due to me by the 10th of July. I seriously doubt I would have received it had I not contacted BBB. 

  I still believe they owe me an apology and compensation for all the time I spent on this. However, I count myself lucky to have gotten what they were legally obligated to pay. I reluctantly accept the settlement.

  Business Response

  Date: 07/11/2024

  Hello, 

  My name is *******, and I am the Director of ******************* with Maven Properties NW. I've looked into this compliant and resolved by sending the payment via ACH today, 7/11/24. The confirmation of payment is 7549-2B50.

  Thank you, 

  ************;

• Initial Complaint

  Date:06/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. They have not backdated the lease or adjusted the one month of incorrect charges, and it did take them an excessive amount of time to respond but the issue has finally been resolved to an adequate level.
  
  Sincerely,
  
  *********************** even responding at all. Not even a simple "we are still working on it." or any clarification on if they need anything from my end. All I want is to continue the lease I signed over a month ago. Their voicemail even says they will respond within 1 business day.

  Business Response

  Date: 06/12/2024

  This has been resolved. A new lease agreement was signed. 

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should add that I was living at the K6 Apartments in *********.

  Business Response

  Date: 10/13/2023

  ******* has been reached out via email by the director of property management ***************************** and check number ******************************************** the amount of $715.00. 

  Customer Answer

  Date: 10/26/2023

  Hi there, I filed a complaint against Moven Properties NW on 10/12/23. This FINALLY got the company to resolve the situation i had been trying to get cleared up with them for 3 months. I am now trying to either remove or **** my complaint as resolved but I cannot figure out how to do that. Are you able to help me figure this out? Thank you, ***************************

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, I have a problem with Maven Properties NW. I moved out of apartment 27 in Cedar Green Apartments months ago and they have not given me my security deposit of $300. Several months ago they took over management of the complex from ********* Realty. I moved out of unit 27 on February 28th. I did clean the apartment before I left. I have tried contacting them via email and by phone several times about the issue but the company has failed to respond. It feels like they're trying to dodge me. It is May 18th as I write this and they still have not replied nor have I received my security deposit.I'm not sure what other details you require from me other than a copy of the original leasing contract and a text message from the land lord that should provide some proof of intending to send my deposit by mail. Is this an issue that can be resolved?

  Business Response

  Date: 06/08/2023

  A check has been mailed to the resident on 6/5/23 with a deposit disposition letter. 

• Initial Complaint

  Date:12/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18527748
  
  I am rejecting this response because: I don't agree with almost everything that was stated but the photos will say different, the gentleman who used to live in Apt 19 passed away 2 months ago and the body was not discovered and picked up until 3 weeks later. i was told by the landlord himself that he is a floating landlord which means he is almost never here and if he is it is only for a short time and the people of the apartment are not used to that for the last management had an onsite landlord 5 days a week. don't get me wrong I like the landlord it's the way the management operates I don't understand. and as far as the problems about the apartment the old landlord will attest to when she was landlord with the old company.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/07/2022

  Hello BBB,

  We do not have any open work orders for this resident, nor do we have knowledge or record of any work order request. We have reached out to the resident to coordinate any necessary repairs.

  Regarding the increase in rent, this resident has not paid November or December's rent as of today. It is worth noting that currently, this resident also has not received a rent increase. This building has new ownership and is trying to renovate poorly maintained apartments where the residents currently kick in doors, smear dog f**** on each other's doors, much less the drug deals we are working with the police to eliminate. This is a building that needs mostly new everything so the days of $650 rent is no longer viable to bring about positive changes.  

  This complaint seems to be more about the building overall versus his direct experience. We are doing what we can, as fast as we can to turn this problematic building around. We have and will continue to reach out to this tenant to make sure his apartment is in good working order.

  Respectfully,

  Maven Properties NW