Reviews

This profile includes reviews for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
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  Ecoshield Pest Control

  607 Industry Dr Seattle, WA 98188-3407

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  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

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  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

Review Details

• Review fromWes L

  Date: 08/27/2024

  1 star
  Predatory door to door sales tactics that rely on telling lies and peoples inability to say no.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ***,

  Thank you for sharing your feedback. We take these concerns seriously and want to assure you that we strive for professionalism and transparency in all our customer interactions. We do not condone any deceptive practices, and your comments will be reviewed to ensure our standards are upheld.
  
  If youd like to discuss this further or share more details, please reach out to us at ********************************* We are committed to addressing your concerns and improving the experience for all customers.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJustin K

  Date: 08/15/2024

  1 star
  I thought the service was fine and all of the service reps that came to the house were friendly. However I needed to cancel, and they have been harassing me for the last week with emails, texts and phone calls wanting to discuss the cancellation. I shouldn't have to explain my reasons or listen to a sales pitch about other service levels, etc. At first I was sorry to cancel, but I'm beginning to be glad if this is the kind of aggressive company they are.I wish I had read the comments below before signing up.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ******,

  Thank you for sharing your experience. While were glad to hear that you were satisfied with the service and our team members, we regret that the cancellation process has caused frustration. We aim to make every interaction, including cancellations, as smooth and respectful as possible. Your feedback will be used to improve this process.
  
  Please reach out to us at ******************************** so we can ensure no further communications are sent and assist you with resolving any outstanding issues.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTyler A

  Date: 07/17/2024

  1 star
  The door to door salesman sells you on one service agreement and then emails you a different one. Make sure to read everything in the email and validate. Youll receive two different stories and then be forced to pay a $200 cancellation fee. I would recommend seeking a better pest control company with reviews. Do not entertain the door to door.
  

  Ecoshield Pest Control

  Date: 10/16/2024

  Hi Tyler,

  Thank you for sharing your experience. We understand how frustrating it can be to feel misled by a service agreement, and we regret that your experience did not align with our goal of providing clear and transparent communication. We want to ensure that all service agreements are fully understood from the start, and we apologize for the confusion you encountered.
  
  We’d like to review your account and address any concerns regarding the service agreement and cancellation fee. Please contact us at [email protected] so we can investigate further and work toward a resolution.
  
  Thank you for bringing this to our attention.
  
  Customer Feedback Team

• Review fromErik E

  Date: 07/17/2024

  1 star
  DO NOT HIRE ECOSHIELD PEDT CONTROL!Services promised were not delivered. They arrive late for their service. The only way we know they arrived is through security cameras. **************** at call center is poor and they are rude. We have not seen any improvement since starting the service. We try to cancel and they say we have a 24 month contract. When asked to provide this contract they cannot.DO NOT HIRE ECOSHIELD PEDT CONTROL!
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ****,

  Thank you for sharing your feedback. We take your concerns seriously and regret that your experience did not meet expectations. Its important to us that our services are both effective and punctual, and we are committed to delivering excellent customer service. We understand your frustration regarding the service schedule and the difficulty in accessing your contract information.
  
  Wed appreciate the opportunity to review your account and address these issues directly. Please contact us at ******************************** so we can work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromBruce T

  Date: 07/06/2024

  1 star
  My experience is very similar to what I am reading below. Hi pressure sales and service tactics, refusal to cancel service. It's like a timeshare sales experience at a Mexican resort. Terrible people and service - I paid to get out of the shady contract as they said they would send me to collections if I didn't pay.No concept of "Customer". Kick them off your property if they come near...
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *****,

  Thank you for sharing your feedback. We regret that your experience with our services did not meet your expectations. Its important to us that our customers feel informed and comfortable throughout their time with us, and we take concerns about high-pressure tactics seriously. We also aim to ensure clarity around service agreements and cancellations.
  
  Wed like the opportunity to review your account and address any unresolved issues. Please reach out to us at ******************************** so we can assist you further.
  
  Sincerely,  
  Customer Feedback Team

• Review fromBenjamin S

  Date: 07/05/2024

  3 stars
  The good: everyone was super friendly and professional. The work done was thoroughly documented and as far as I can tell effective. Very impressed with the people on the ground and the communication, reminders of service, etc.The bad: When we signed up, we knew we would be selling the house and moving within six months. The worker who signed me up assured me that the best way to do it was to get a quarterly subscription for a discount, and that we could cancel after the second treatment without penalty. When I tried to do so, that turned out to be inaccurate, and I was liable for an additional $165 plus tax. Though I had emailed and explained my circumstance, I had to call and be put on hold several times, explaining to two different people. Even so, I had to talk over the phone representative and make abundantly clear in no uncertain terms that I wanted to cancel my subscription, not suspend it. I got the strong impression that they are encouraged to do anything they can to prevent cancellation.Everyone was very polite and professional, but if I'd known how hard it would be to get rid of the service, I would never have started. I suspect the initial worker knew very well I would have to pay a fee, but also that it would be someone else's problem to deal with.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ********,

  Thank you for sharing your detailed feedback. Were glad to hear that you were impressed with our team and the effectiveness of the services. However, we regret the frustration you experienced with the cancellation process. Its important to us that all information provided during signup is clear and accurate, and we are sorry to hear there was a misunderstanding regarding the terms of your agreement.
  
  We would like the opportunity to review your account and address this situation. Please reach out to us at ******************************** so we can assist you further.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMason R

  Date: 06/25/2024

  1 star
  EcoShield ignored no soliciting signs, we respectfully asked them to leave, then when that didn't work let them know they were officially warned for trespassing.. took another minute and a half for them to leave while they tried to sell sell sell.I would not recommend a company that clearly has zero disregard for people and only cares about selling as much as possible.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *****,

  Thank you for sharing your feedback. We take concerns about respectful interactions very seriously and regret that you had this experience. Its important to us that our team conducts themselves professionally and respects all homeowners preferences. We will review this matter to ensure it is addressed appropriately.
  
  If you would like to discuss this further, please feel free to reach out to us at ********************************* We appreciate your feedback as we continue to improve our services.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJerry P

  Date: 06/13/2024

  1 star
  Ecoshield rep disregarded my very obvious no solicitation signs. I tried to send them an e-mail about it with supporting photos and their e-mail address is now blocked by them. As I read the reviews below I see that this is a constant offense by them. I sleep in the daytime due to night work; this is very unwelcome marketing. My ring camera shows the salesperson did not have displayed the door-to-door license as required by **********************. I plan to file a complaint with the City.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *****,

  Thank you for bringing this to our attention. We take concerns regarding door-to-door interactions seriously, and we regret that this experience caused frustration. It is important to us that our team follows all local regulations and respects residents' preferences, including no solicitation signs.
  
  Wed like the opportunity to address this situation directly and ensure that your concerns are properly reviewed. Please reach out to us at ******************************** so we can discuss this further and work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRen T

  Date: 06/13/2024

  1 star
  They will scam you for every *****. When they offer discounts, they add that amount back onto their regularly maintenance fees. And if you cancel, you get hit with fees. Run! Run fast!
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi Ren,

  Thank you for sharing your feedback. We take concerns about pricing transparency seriously and aim to ensure that all of our customers have a clear understanding of their service agreements and any associated fees. We regret that your experience did not meet your expectations, and we would like the opportunity to review your account and address your concerns regarding discounts and cancellation fees.
  
  Please reach out to us at ******************************** so we can assist you further.
  
  Sincerely,  
  Customer Feedback Team

• Review fromWilliam C

  Date: 06/06/2024

  1 star
  While the service itself and the onsite staff were always very nice and appeared thorough, I'm unfortunately going through an incredible ordeal (still unresolved) in trying to stop service AFTER my contract ended!! Not what I expected from a supposedly respected, customer-friendly organization. I was told repeatedly that because of supposed rescheduled (on whose part it was never made entirely clear) appointments, my contract had unfulfilled services that had to take place AND that I had to pay for - even if it was beyond the expired 24 month contract period. . Remember - my contract had ended and in my opinion Ecoshield is committing false advertising. Basically, a 24 month contract ends when THEY say it does -- despite what a ontract says. Never mind as I had told them that I HAD JUST LOST MY JOB and that regardless - the contract boldly stated the contract was for 24 months which had passed. With EcoShield be very, VERY careful to read the fine print because, in my opinion they do not walk whatthey talk you when the sell you.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *******,

  Thank you for sharing your experience. While we're glad to hear that you were satisfied with the service and professionalism of our onsite team, we regret the frustration you're experiencing regarding your contract and the cancellation process. We strive for clarity and transparency in all our agreements, and we understand how important it is to ensure that any concerns related to scheduling or billing are resolved fairly.
  
  Wed like the opportunity to review your account in detail and work with you to find a resolution. Please contact us at ******************************** so we can assist you directly.
  
  Sincerely,  
  Customer Feedback Team