Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  607 Industry Dr Seattle, WA 98188-3407

• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract in July, 2021. 2023 the contract expired and we did not renew. We had advised our local service we were no longer under contract and we were not renewing. Services were discontinued. We continue to be billed $163.00. We have called but to no avail. They now indicate they are sending me to collections. We did not cancel our contract. We saw it to its end. We never received service beyond Spring, 2023, which we paid for. This is a nuisance billing on a form letter and it needs to be stopped. Invoice #********

  

  Business Response

  Date: 11/26/2023

  Hi *****,
  
  We sincerely apologize for any misunderstanding regarding the number of visits outlined in the Service Agreement. Upon review, it appears that you signed up for a 24-month bimonthly agreement, which includes a total of 13 service visits. However, we acknowledge that you have only received 11 visits thus far.
  
  We want to ensure that you are fully satisfied with our pest control services. If you have specific concerns about the results or if there is anything we can do to enhance your experience, please let us know. Your feedback is invaluable, and we are committed to addressing any issues to your satisfaction.

  Customer Answer

  Date: 01/05/2024

  My wife was bullied at our front door when we had a house full of guests that were headed out to an event.  She couldnt get the solicitor to go away so she signed the contract.  We learned about how Ecoshield does this but she was determined to see the contract through the 24 months and we did.  The contract ended on July 14, 2023.  Five weeks later we received a billing for a treatment that never happened.   We called customer service many times and they walked us through a scripted checklist of what the post contract billing could be for.  The most popular comment was that we had cancelled our contract.  We did not cancel our contract, it had ended weeks before.    Businesses cannot bill because they are betting on people being frightened enough to ******** to make it go away.  We are seniors and we have been sent to collections.  Interest is accruing on a random bill five weeks after our contract ended.  The contract was 24 months.  The service was to be bi-monthly and the previous response that we only received 11.  They are acknowledging that they didnt even fulfill their contract but we dont care because the 24 months are over and we want Ecoshield and their $163.80 billing gone.  This is a random nuisance billing.   I have tried to be diplomatic and communicate with customer service, which was useless. We feel targeted and preyed upon.

  

  Business Response

  Date: 01/31/2024

  Hi *****,

  Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the situation you described, particularly regarding the initial interaction with our sales representative and the subsequent billing issues after the completion of your contract. As an act of goodwill and in recognition of the circumstances you've described, we have decided to waive the balance of $163.80 on your account. We apologize for any distress or inconvenience this situation has caused you, and we want to ensure that your experience with our company ends on a more positive note. Please allow us some time to process this waiver, and rest assured that we will also communicate with the collections agency to rectify this matter and ensure that no further action is taken on your account. We appreciate your patience and understanding as we work to resolve this.
  

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've emailed this company 4 times asking to cancel my account. They keep telling me i need to call them to cancel. they text me, they call me all the time. I've called in twice only to be told i need to speak to another department. Thye performed a service at our home where the pest control specialist was at our home for 6 mins. Its a scam. You cant walk our entire property and fill out a door hanger in 6 mins. didnt feel it was worth the $200 they charged me. They sent me a text saying " a technician would be at my home on a Friday. I responded with "no dont send them" he arrived anyway. IM done. Ive spent enough money. stop harassing me. ill never hire an exterminator again .

  

  Business Response

  Date: 11/26/2023

  Hi ******, 

  This is written confirmation that your account with ********************** was closed back on 11/10/23. 

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 12-month service with them and was told that if I wanted to cancel anytime they would just charge me $200 and then it would be canceled. I called to cancel my account and they kept trying to pressure me to keep it. I told him over and over I wanted to cancel it. They would not listen. I told him I was getting frustrated. I didn't want to hear anymore reasons just charge me the $200 and cancel my account and they kept pressuring me still. I finally yelled at them and admittedly swore and told them to just cancel my account now! They said they would and hung up on me but I want to make sure it is truly canceled and that I will only be charged that one fee and nothing more. I do not trust this business at all!

  

  Business Response

  Date: 11/07/2023

  BBB,

  This complaint was submitted to our business in *****. The consumer is from **********. Please remove as this is not one of our customers.

  

  Business Response

  Date: 11/27/2023

  Hi *****,
  
  This is written confirmation that your account was closed on 11/3/23 as requested. The current balance on the account is $230.20 for the annual commitment discount payback. This can be paid through your customer portal login, or through calling our billing department. 
  

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started service with them and was paying about $175 each service for them to spray around our house. In April 2023 we called to cancel or services as we sold the house and they told us we needed to finish out and pay for the last service ($175) so we did and they said they would cancel our account. In June 2023 we were automatically charged for another service ($175) so we called and talked to them about how we already canceled and we took air car off the account. They said they were sorry and that they would offer a coupon to take a percentage off of our bill and cancel our account after we pay. We then were getting calls about an unpaid balance for august 2023 ($157) and they dont have a card on file and need us to pay. Again they offered a coupon to take a percentage off the bill and cancel after we pay. I paid again and a few weeks later Im getting calls about that same unpaid august bill. I asked to speak to a manager and the manager said that I was accepting coupons for a future service and thats why my account was never cancelled and he said they never got verbal confirmation that I want to cancel and then he himself offered the same sorry coupon to take money off of my existing bill and cancel after I paid. I asked to speak to his boss and I was told he was in meeting and I am currently awaiting a call back from that boss. I am being threatened to have my bill sent to collections and since my account has not been canceled my future bills will be sent as well if left unpaid. Every service after may of 2023 has been without consent and at a location I dont even own. I will be filing a complaint with Washington state attorney general today as well.

  

  Business Response

  Date: 11/27/2023

  Hi *****,
  
  We sincerely apologize for any frustration caused by the invoice dated 8/31/23 for $174.90. After a thorough review of your account, we confirmed that the last service covered by the agreement occurred on 6/1/23. In light of this oversight, we want to extend our apologies and address the issue promptly.
  
  To rectify the situation, we have decided to waive the $174.90 balance. We understand the importance of clear and accurate billing, and we apologize for any inconvenience this may have caused.
  
  If you have any further concerns or questions, please feel free to reach out. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this matter
  

  
  

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against EcoShield, a pest control service provider, for their substandard service and subsequent unfair billing practices.On August 29, 2023, a representative from EcoShield was scheduled to perform a quarterly pest control service around the exterior of my home. This service was part of a new subscription I had initiated the previous month. However, as evidenced by my home monitoring system, the service was completed in less than seven minutesa duration that seems implausibly short to effectively execute the job.Following this, I received an invoice for $217.31, which I disputed, given the inadequate service. Upon my complaint, EcoShield conducted an internal investigation and stated that the service was curtailed due to lightning in the area, which posed a safety risk to their employee. While I understand the importance of safety, I was not informed of this incomplete service at the time.Subsequently, I spoke with a manager named ****, who agreed to reduce the invoice to half, roughly $108.00 and promised to follow up with an updated invoice via email. Regrettably, this follow-up never occurred. Instead, I have continued to receive bills for the full amount, along with accumulating late charges. The latest bill has now exceeded $400. Moreover, I recently received an email threatening that the unpaid bill would be sent to collections.Each attempt to resolve this matter has been met with obstacles. Whenever I call EcoShield, I am connected to a call center in ***************, where no manager is available to address my concerns. This lack of access to responsible personnel has left me without recourse.Account Holder: ******/***************** Account # *******

  

  Business Response

  Date: 11/20/2023

  BBB 

  Please remove from our business as this is a ******** consumer and we only service the ******* ** area.

  

  Business Response

  Date: 02/22/2024

  Dear ********,
  
  Thank you for reaching out to us.
  
  I understand your concern regarding the recent correspondence about a balance on your account. Our records indicate that the amount in question was waived on 9/28/23.
  
  If you have received any recent correspondence indicating otherwise, I kindly ask you to provide us with the details or attach the relevant documents for further review. Your satisfaction is important to us, and we want to ensure that any discrepancies are addressed promptly and accurately.

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/09/2023 an Eco- Shield representative arrived at my gate. He said that 3-4 of my neighbors subscribed to their services and pointed them out. He said my next-door neighbors referred him. It was during yellow jacket season, and they were bad this year. Because I have honeybees, I am very concerned about yellow jackets, especially when they are this numerous.The salesperson/technician conducted a visual assessment of my house and said that he saw eggs hanging off the siding, high up. I was interested in the services because I am an organic gardener and do not use any chemicals for the protection of my bees. He explained that their service was dialed down from what the other pesticides companies charge, and I would be charged quarterly up to a one-year contract but would have monthly and as needed visits with no additional charges.The first technician visited 9/08, I requested a yellow jacket and ant traps. He did not see any eggs and did not locate any nests although my invoice vaguely states that these are areas treated. The ant traps were available, but they were the same ant traps that are common and can be bought at any hardware store. The wasp traps were not available, but a technician did bring 2-3 on 9/14. Again, they were common and can be bought anywhere. He did not locate any nests or eggs and basically did a visual walk around my house. The invoice from that visit says that treatments were done, that were not on both 9/08 and 9/14.This company frequently refers to the egg cycle but does not specify which insect they are talking about.I requested cancellation of this service on 9/29. I had been charged $ ****** on 9/06 and on 9/16 to have someone walk around my house and tell me they dont see anything. They are trying to charge me $243. To cancel their services, which they say you can do at any time, but you have to pay the difference for a discounted rate. This is a deceptive and fraudulent practice. I have contacted the ******** AGs office about this company. The response I got from the company is ludicrous. Stating that the customer, me, has not expressed dissatisfaction with their services, and yet forwarded my e-mails to the *** that are loaded with dissatisfaction.I want Eco-Shield to refund me fully. I also want them to not be able to take advantage of any other home-owner or renter with their shady business.

  

  Business Response

  Date: 11/09/2023

  Hi *******, we sent the following email on 10/17/23 and did not hear back from you.

  Hi *******, 
  We just tried giving you a call, however we missed you, so we left a voice message. We're reaching out because our GM and the *********************** have been in contact regarding your account. We understand that part of your concern is the recuring cost, which we are happy to help you with. We also wanted to clear up any confusion in regard to your account and the services provided. 
  It seems that after the charge for the ***************** on Friday 9/8 that you expressed some confusion about the billing. We looked into your account, and we can confirm that there is no mistake in scheduling. As stated in the Agreement, the ***************** (also called the ****************** occurs about 30 days after the *************** and is a billable visit. Its purpose is to prevent newly hatched pests or persistent pests from having the chance to reproduce and start a new wave of pests. From there, we continue services on a quarterly schedule. It was at that appointment that your technician did not have wasp traps, so we scheduled a free Follow Up which occurred on 9/14 to bring them to you. 
  
  If you want to resume services with us, we would be more than happy to lower the Quarterly rate from $179.00 plus tax to $149.00 plus tax, as our apology for any confusion, and to show you how much we appreciate your past business with us. After reinstating your account, we will remove the Cancellation Fee from your account and refer you to our Billing Team in order to set up a monthly payment plan. 
  Please let us know if this is something that you'd like to do. If you have any questions or concerns that you'd like to discuss, then you can reach your local Seattle office at ************** option 2 or send an email to **************************************
  All the best,
  Ecoshield Pest Solutions- Seattle

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted at my home by a rep from ecoshield. We agreed to a one time visit on 9/29. I had to cancel my appointment (I never received any service and or contract for my service), all I had was a 5x7 flyer with the guys name on it. I cancelled before the service and confirmed with their customer support manager over the phone on 9/27 that I did not want the service. She said she would remove the account and delete the charge. They are still contacting and harassing me for a service I didnt want nor receive. I dont have a contract in hand, they didnt give me or send me one. They need to stop contacting me and delete my account. I have seen ****** reviews of them doing the same thing to others as well. It is a greasy business, and they clearly dont track information otherwise they wouldve seen record of my conversation. I wish for them to leave me alone, and also for the BBB to investigate their business practices. I also have a no soliciting sign on my steps, and they didnt stop. The image below is a record of the call, the number belongs to Ecoshield.

  

  Business Response

  Date: 11/02/2023

  Hi ******,

  We sincerely apologize for the error. The $221 balance was waived on 10/20/23. There are no other charges and the account is closed.

• Initial Complaint

  Date:10/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had just moved into a new rental that's being managed by a corporate property management company. A rep from Ecoshield knocked on the door and said he services the houses in the neighborhood and asked if we would like to try them out. The rep was friendly enough and said we would get a trial discount and it would be once every quarter. He also said if we weren't satisfied then we can cancel at anytime. We had an issue with the crawl space that they discovered which was reported to the property manager. Another rep was pressuring us to pay $14,000 to have the issue corrected and just have the property manager reimburse us through rent. We said no but he was very adamant that they wouldn't be able to fix it. The property management group corrected the issue and said that they have their own contract for pest control. I had already paid $290 in august for the 1st quarter but received another bill for $290 in september for $290 when we were told it would only be a quarterly bill. We also had service that was scheduled on Aug 22nd but no one even came out (I have Ring cameras set up). We called the rep and told them that we wouldn't be needing their services anymore and the rep then forwarded us to someone in *****. The rep in ***** demanded to see a copy of our lease and if we didn't submit it then we would be liable to pay for the full year because of the contract. I said we didn't sign any contract. We were forwarded a copy of the pdf of the supposed contract we signed so that means the rep who showed up at our door forged my dad's initials on the contract on his tablet because my dad also said he did not sign anything. I honestly feel like we were scammed and now we are being harassed for something we didn't even want. I will be pursuing legal action if this company does not cease to harass us.

  

  Business Response

  Date: 10/11/2023

  BBB,

  This consumer is in the Seattle ** area, please remove as we only service in *********** **.

  

  Business Response

  Date: 11/02/2023

  To clarify, is this **************** someone else looking to resolve a concern on our customer's account?

• Initial Complaint

  Date:10/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023 a person from ********* came to my door selling this quarterly bug elimination. The price was good and seemed reasonable. But then I was fired from my job and couldn't afford the 30 day refresh. I called and spoke to someone to let them know I couldn't pay right then. They said ok they would hold off billing. Well they didn't and in my very limited fund situation I sent a text to them explaining if they cannot follow through with what they say I can't do business with them. So they cancelled my account and sent me a bill for over $200! A cancelation fee. Still unemployed and can't pay this. I have called and sat on hold for so long I forgot what I was calling about. I did talk to someone who said they would refund the fee until later when I can afford it only to get nothing returned. It is now September and I have bugs! I sent a message to request they come back out and spray but they said no due to my account being cancelled.

  

  Business Response

  Date: 10/10/2023

  Hi ***, 

  Thank you for reaching out with your concerns. I want to apologize for any misleading information. I understand you lost your job and that's the main reason you didn't maintain services, but you also requested someone come back out and spray. There are a couple of options we can go forward with. One being, I can waive the cancellation fee and reinstate your account and have someone come back out. That appointment will be free since you are in between services. It would be a touch-p appointment, so just targeting the troubled areas, not a full service. Or I can leave your account closed, and give you a courtesy waive of the cancellation fee.
  
  If you choose to go with option one and cancel after your touch up, I will not be able to waive the cancellation fee again after that. At that point, we could postpone your account for a short amount of time if you wanted to .
  
  A simplified break down if you go with option one; I would waive charge, reinstate, and have someone come out free of charge. You could take your November appointment and you technically have 90 days to pay that November charge before it hits collections. If you take the November appointment, from there we could postpone your account for 120 days (March ****) which would put you a month out after your next scheduled appointment which would be February. That way you are given seven technical months to find a job and continue services, or pay the cancellation fee from there. 
  
  I understand this is a lot of information, and I apologize, but hope it all makes sense. 
  
  For now, regardless I will waive the fee and wait to hear from you to see what you decide to do. I sent an invoice showing a balance of $0 on the account. 
  
  Please reach out if you have further questions or decide you want to reinstate services. If I do not hear back from you, I will assume you want to keep your account closed. 
  
  Best, 

• Initial Complaint

  Date:10/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The proposal of service to *** completed was planned on 6/22/23. The proposal included: removal and replacement of vapor barrier in the crawl space, removal and sanitization of insulation that was infested with rat droppings in the crawl space and basement. Patching of wall between crawl space and basement. The appointment was scheduled between 12:30 to 2:30pm on 6/22/23. I waited for at least an hour past the scheduled time, but no one showed. I then received a notification that the proposed service was completed and I was charged $1267.88. I called the office to inform them that I did not give them permission to enter my home and that it was not possible that the job was completed because the basement area was closed. I needed to give the "go-ahead" before this work was going to be completed. The completion invoice was clearly false. When I spoke with the manager at the Kent ********* an agent came to my home the next day and confirmed that the job was not completed. The plan was for them to come back on 6/29 at 9am. I took off work again and waited the entire day, but no one showed. I called the office again and informed them that I will be canceling the service because I gave them multiple opportunity and waited several hours to have the job completed. Given that Ecoshield falsified that they completed the job and missed multiple opportunities to show up, I cancelled the job that was proposed. On 11 Sep, 23: I received an email that an outstanding bill of $1,196.31 for this same job, and that the bill will be sent to collection. I called the provided number ************** Option 2 than option 3) to explain that this job was NOT completed and requested that this charge be voided. The representative informed me that the local office will contact me in 24hrs. I have not heard back from ecoshiled and am requesting that this complaint be taken into consideration. Ecoshiled has falsely charged me far a service that was not completed and has erroneously violated my financial profile by submitting my details to collections. I am requesting that this balance be voided immediately.Thank you

  

  Business Response

  Date: 10/19/2023

  Dear BBB,
  
  We appreciate the opportunity to address the concerns raised by the consumer. To provide clarity and accurate information, we are attaching screenshots of communication between our local office and the consumer. It appears there might be some misunderstandings within the complaint, which we would like to rectify.
  
  The consumer's complaint states that they were informed the service was completed, but in reality, we had communicated that we were unable to proceed with the service at that time. Subsequently, we took additional steps to address the situation by arranging service visits on both 6/22/23 and 6/23/23 to continue with the extensive insulation service.
  
  Despite our best efforts to resolve the matter, it seems the consumer remained unsatisfied with the work performed. As a result, we extended further assistance by scheduling additional service visits on 7/13/23 and 7/18/23 to address any outstanding concerns. Regrettably, these offers were declined by the consumer.
  
  We understand that the consumer has requested that we do not return to the property, but it's essential to note that work has been carried out in line with our commitment to fulfilling the terms of the service agreement.
  
  We hope that this additional information helps clarify the situation and provides a more accurate representation of our efforts to address the consumer's concerns. If you require any further information or have additional questions, please do not hesitate to reach out. We are committed to providing excellent service and resolving any issues as effectively as possible.
  
  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20599924
  
  I am rejecting this response because:

  
  Regarding the Initial planned insulation and disinfecting of rodent droppings service on 6/20 between 12:30 to 2:30pm  was not fully completed. I waited for over an hour past the slotted appt time and no-one showed up. That evening, I got a bill and a charge for $1267.88. I called ecoshield and told them that they did not complete the service so why am I being billed. I adamantly requested that someone come and review the incomplete job. When they arrived, they confirmed that the job was not complete and the basement area was not touched. After they left, I called ecoshield again and at this time, I spoke with their manager - (I think his name was *****) who promised that they will return on 2/27 to complete the job. 
  I waited on on them to show up for appointment on 6/27 and the 29th p. At this time, I called them again and told them I cancelled their payment. They offered to come at another time, but I told that I missed 2 days of work in which they no-showed and was not available on other days they offered.
  
  The dates that they mentioned here of (7/13/ and 7/18 ) is for routine pest touch-up service that was not done correctly on a previous date. These dates have nothing to do with the insulation service concern.  I have since completed the crawl space patching and basement area insulation and cleaning portion of the service by another company. I have made myself available on multiple occasions for this to be resolved. In order for the insulation service to be completed, I would have to grant ****** to my home and this was not part of our agreement. 

  
  Sincerely,
  
  *********************