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Business Profile

Ecommerce

ICF Technology Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm being charged for something and am unable to look up what it is on there website and when I call to ask they hang up.

    Business Response

    Date: 11/19/2025

    Hello,

    Your transaction has been refunded, card on file blocked, and account permanently closed.

    Please allow 5-7 business days for your funds to be available to you.

    Thank you,

    Support Team

  • Initial Complaint

    Date:11/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/05/2025. I received an email stating I had been signed up for "*******************". Apparently, they have a feature when signing up for "********" that will automatically sign you up for these shady "dating" sites. I feel this is incredibly deceiving as they rely on you not really paying attention so they can try and get another charge from you. I immediately requested the ******** account be deleted through the website.Regardless, I called the Nevada office multiple times asking that both accounts be closed. They confirmed the ******** account was closed but said the "***********" account couldn't be closed, only the subscription be canceled. I also had some **** tell me that both accounts were closed. Which is it? I see plenty of replies on here from the billing company stating that others are able to have their accounts permanently closed/deleted, and the cards blocked. I want it so that both of these accounts are closed (as this company has done for plenty of previous consumers) and that no further accounts can be opened with my information, and that no charges will be attempted against my card. This is the resolution that I am seeking as it is not fair that others can have their information removed but I get the run around.The email associated with the accounts is ***************************

    Business Response

    Date: 11/11/2025

    Hello,

    All accounts and cards associated with the email you provided have been permanently closed and blocked.

    The transactions from 11/03/25 have also been refunded. Please allow 5-7 business days for your funds to appear in your account. 

    Thank you,

    Customer Support Team

     

    Customer Answer

    Date: 11/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:07/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea what this charge is and want a refund. I will seek charges if this isnt resolved.Transaction ID: ****************B

    Business Response

    Date: 07/31/2025

    Hello,

    We have located and refunded the transaction.

    The account and all associated cards have been permanently closed and blocked.

    Please let us know if there is anything else we may assist with.

    Support Team

  • Initial Complaint

    Date:07/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged ***** from *********************************** I have no idea what this place is and what they offer. All I want is for the business to deactivate my payments, pay back what they are trying to charge me for and deactivate any accounts related to my card.

    Business Response

    Date: 07/25/2025

    Hello,

    We have permanently closed the account and blocked the associated card.

    The transaction of ***** was declined for insufficient funds.

    Please allow 5-8 business days for this to drop off the pending transactions on your account.

    Thank you,

    Support Team

  • Initial Complaint

    Date:03/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monday February 23rd 2025 at 10:00 p.m. Central standard time I was charged unknowingly and I did not give authorization for a charge of $2.06 A few minutes later on the same date from the same company I was charged again I did not make this charge I did not authorize this charge Sunday February 23rd 2025 1031 p.m. Central standard Time this second charge on the same date was for $57.68 I do not have any knowledge nor have I received any type of goods, services or items, company named on my transaction list, until reviewing my transaction was leaving somebody I had no idea what this company even was nor had I ever heard of it. Strange charges by this company that had been listed ****** internet browser it was a very very high position possible scam rated, following that warning instructions were given to dispute charges immediately and also look for multiple charges. I'm looking for 100% total refund of the total amounts of money immediately please let me know if you have any questions thank you

    Business Response

    Date: 03/18/2025

    Hello,

    The charges associated to the account under ******************* have been refunded. Your account and card have been permanently closed and blocked.

    Please let us know if there is anything else we may assist with.

    Thank you,

    Support Team

  • Initial Complaint

    Date:01/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was hacked and need them to disconnect, disable, deactivate my account and unsubscribe me to any sites for future billing.

    Business Response

    Date: 01/07/2025

    Hello,

    The charges have been refunded, and the account has been permanently closed and blocked.

    Please let us know if there is anything else we may do to assist you.

    Thank you,

    Support Team

  • Initial Complaint

    Date:11/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ADULT WEBSITE SAY UNCLE ***** Perps Subscription ********************************* Charged $29.95 Then billed another $39.97 They website offers no Cancelation options

    Business Response

    Date: 11/15/2024

    Hello,

    We have located the $39.97 charge, closed that account, and refunded the transaction.

    Please allow 5-7 business days for the funds to appear in your account.

    Thank you for your time.

  • Initial Complaint

    Date:06/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for something I have no knowledge of

    Business Response

    Date: 06/28/2024

    Hello,

    We apologize for the inconvenience.

    The $2 transaction was for authorization purposes only, and will not be processed as a purchase.

    Please allow 5-10 business days for your bank to update your statement.

    We have closed and blocked the account and card in our system.

    Please contact our **************** team 24/7 with any further questions or concerns. ************

    Thank you.

  • Initial Complaint

    Date:04/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a two day trial. Cancelled the service before the trial was up. Company charged me even after I received a confirmation of the cancellation.

    Customer Answer

    Date: 04/10/2024

    The charge was finally refunded. The customer service rep was very adamant that it could not be refunded, but I finally got them to refund the charge. No further action is needed. 

    Business Response

    Date: 04/15/2024

    Hello,

    The disputed amount has been refunded on 4/8/24. Please allow 5-8 business days for the money to appear in your account.

    All accounts have been permanently blocked from use.

    Thank you.

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unknowingly charged $2.00 by this company. I believe it was because I signed up on some websites and they got hold of my information. I don't consent to being charged by them at all.

    Business Response

    Date: 03/25/2024

    Hello,

    The $2.00 authorization charge would have been released o 3/21/24. These funds are available on your card.

    We have closed and blocked your account and card from further use.

    Thank you.

ICF Technology Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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