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Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 58,737 total complaints in the last 3 years.
    • 21,966 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      ORDER # 702-3521963-9422608

      I have now returned the item due to not recieving the promotional code and in doing so found that amazon has reduced the item in price by $75. the website still states that there will be a promotional code but as i have now purchased this cheaper item i do not expect to recieve the promotional code with that item either.

      Business Response

      Date: 09/20/2023

      Hello,

      I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

      I am so sorry to hear of the issue you have shared with us that you did not receive free piano lessons code with your purchase on Amazon.

      While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

      We look forward to hearing from you soon.

      Please feel free to contact us directly by replying to ***********************************************.

      Regards,
      Pratap. 

      Business Response

      Date: 09/23/2023

      Hello ******,

      I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for writing back to us with the order ID. I've verified that a return label was created for this item, but currently do not see any return tracking information. I'd like to clarify if the item has already been returned. If yes, could you please share the order ID of your new purchase (that is, the discounted version that you purchased)?

      We require the order ID for the item currently with you, as we are unable to assist with the promotional code for orders that have either already been returned, or have an active return associated with them, as you will be fully refunded for the purchase.

      Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

      Best regards,
      Priyanka
      Amazon.ca

      Customer Answer

      Date: 09/28/2023

       
      Better Business Bureau:

      amazon executive customer service has contacted me regarding this issue and have provided the promotional code. i have been assured my refund has been started as well.
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/18/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My amazon account has been locked due to a link to another locked account. ********************** policy prohibits having multiple accounts if one of them is blocked. I just recently started selling on amazon. The first account I registered was an account for my friend. Later I registered an account for myself. But unknowingly, I used the same credit card that I used on my friend's account. And so our accounts are linked. However, there is a big BUT in this story. Together with my friend, we sold his account to a third party. We have the supporting document, as well as the transaction on the card statement. I submitted all of this to amazon to prove that I am not associated with that account. My friend didn't need that account and decided to sell it. I, on the other hand, wanted to run a business on my account. And at the time of the suspension, our accounts were kind of linked (I forgot to delete the card before selling it). Now I deleted it and we are no longer linked. I don't know what was done on that account. I managed to get a letter from the new owner, where she does not intend to restore the account and do anything on it. I have nothing to do with it. I am asking you to help me prove no connection and reactivate my account. I am attaching my latest appeal to this complaint. Amazon has all the documents I sent.

      Business Response

      Date: 09/30/2023

      Hello,

      We have reviewed the sellers account and we are unable to reinstate their selling privileges. 

      Due to the proprietary nature of our business, we do not provide details on our investigation methods.
       
      We notified the customer of this decision by email on September 30, 2023.
       
      Sincerely,

      Seller Performance Team Amazon.com 

    • Initial Complaint

      Date:09/18/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20618731

      I am rejecting this response because: Again...they've admitted they've made a mistake but refuse to do anything to resolve the issue. If they can bill me after I've closed the account...they can fix it after the account was closed. 

      Sincerely,

      ***************************

      Business Response

      Date: 09/19/2023

      Hello *******,

      I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I reviewed your complaint and I apologize for the inconvenience you have experienced with unauthorized charges.

      Unfortunately as you closed the card, we do not have an option to refund or make any action related to these charges.

      Request you to dispute the charges with bank here in this case.

      Thank you for your cooperation.

      Regards,

      ***************************** P
      Amazon.com
    • Initial Complaint

      Date:09/18/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20612859

      I am rejecting this response because:

       

      I have received 7 different responses from 6 different people.  Keep getting passed from one person to another with nobody at Amazon knowing what they are doing.  I expect to attach to BBB the next day or two a PDF showing how I am getting a run around and lack of quality from the billion dollar corporation that destroyed without my permission / authorization my merchandise.

      Sincerely,

      *********************

      hem on e-bay)

      Business Response

      Date: 09/22/2023

      Greetings from Amazon.com,

      I understand that the selling partner is concerned about their products that were disposed without their permission. Disposal order ID: **********.

      Kindly note that upon checking, I was able to locate an existing case related to their concern. The Case ID *********** is being reviewed by the correct team, and they will address the selling partner's concern as soon as possible.

      For their easy reference, I have included the case link here:
      ***************************************************************************************

      We highly recommend that they wait for the update of that case from the assigned associates.

      Thank you for your time and understanding and thank you for selling with Amazon.

      Business Response

      Date: 09/24/2023

      Greetings from Amazon.com,

      I understand that the selling partner is concerned about their products that were disposed without their permission within Disposal Order ID: **********.

      I was able to confirm that Case ID *********** is still being reviewed by the correct team, and will address the selling partner's concern as soon as possible.

      For reference, I have included the case link here:
      ***************************************************************************************

      The best course of action would be to wait for a resolution from Case ID: *********** as that team already has all the needed information to keep the investigation moving.

      Business Response

      Date: 09/19/2023

      Hello from amazon.com,

      Unfortunately, I was unable to relate a selling account for the e-mail address from which the seller sent the message, ***********************

      We understand that people use multiple e-mail addresses, but for security purpose, we cannot release account information to an e-mail address other than the one associated with the Amazon.com account. In this case, the seller most provide the main e-mail address of their account.

      Customer Answer

      Date: 09/19/2023

      The e-mail associated with this account is: ********************

       

      *******************

      Business Response

      Date: 09/28/2023

      Hello from Amazon.com,

      I understand that the seller is concerned about the units disposed in Amazon Fulfillment Centers without  their permission.

      Kindly advise the seller that our FBA ************* team in already investigating on the issue raised about the Disposal Order ID ********** through the case ID ***********.

      The above-mentioned internal team is currently researching the issue and will contact the seller as soon as they are finished or if any additional information is needed through case ID ***********.

      We highly recommend for seller to please wait for the update of that case from the assigned FBA associate.

      For seller's easy reference, I have included the case link here:
      ***************************************************************************************

      Thank you for your time and understanding.

      Customer Answer

      Date: 10/02/2023

       
      Complaint: 20612859

      I am rejecting this response because I never changed my setting...

      I had not been on the Amazon Seller Site for more the 4-months;  during that period I paid amazon the long term storage fees and my inventory disposal choice was never changed.  Amazon was expect to bill me the lomng term fee and not some computer freak changing my settings with my approval.

      I have in my posession a copy of the fees that I paid to Amazon each month to keep this inventory in long term storage --- AGAIN, I NEVER CHANGED MY SETTINGS PRIOR TO THE DESTRUCTION OF MY MERCHANDISE.

      It was only last week when I received once again my long term storage fee (on my one remaining merchandise that I told Amazon that their system ***** and I want all of my merchandise that is remaining to be returned -- to date Amazon has not returned this merchandise.

      I expect Amazon to 1) pay for the destroyed Merchandise (******) 2) as well as removing the disposal fee (44.00).

       

       


      Sincerely,

      *********************

      Business Response

      Date: 09/30/2023

      Greetings from Amazon Services,

      I understand that the seller contacted us as 6 units of FNSKU: X002FNJFMP were disposed from Removal Order ID: **********.

      I see that the Removal order was created Wed Sep 13 01:58:06 UTC ************************************************************************ to Auto Removal Settings for Fulfillable Inventory just 2023-09-26 23:27:16:

      Auto Removal Type: AUTO_AGED
      Frequency: BIWEEKLY
      Option: RETURN

      Kindly inform the seller that 2023-09-29 5:47:21 AM, we received an update from FBA Team through Case ID: ***********. Copying their response for the seller's reference:

      "Why was inventory removed for a particular seller?
      Inventory was removed for a particular seller because they did not enroll (or opted out of) the automated fulfillable removal setting when the removal orders were initiated.

      Seller disabled the setting but Amazon still removed inventory
      Due to a mistake, a small number of sellers in ******/** disabled the setting but their inventory was still removed. We have already attached an incorrect order list for ****** and another incorrect order list for the US, which were submitted by mistake. Our team is currently conducting an impact analysis and we will follow up with these sellers later to discuss the next steps. We will be contacting these sellers in the coming weeks to initiate the reimbursement process."

      We have added the seller and Removal Order ID: ********** for the team in charge to further investigate. Kindly let the seller know that they will be the one to contact the seller once confirmed eligible for reimbursement.

      As this is a known issue and small numbers of sellers have been impacted, we appreciate if the seller can wait for the investigation to be completed and for the team in charge to take responsibility and address the issue as soon as possible.

      Thank you,
      Amazon.com

      Business Response

      Date: 10/04/2023

      The Sellers issue is actively being reviewed in Amazon Case: 13830710121

      Amazon's Selling Partner Support team will be following up with them directly

      Business Response

      Date: 10/06/2023

      The Sellers issue is actively being reviewed in Amazon Case: 13830710121

      Amazon's Selling Partner Support team will be following up with them directly

      Customer Answer

      Date: 09/28/2023

       
      Complaint: 20612859

      I am rejecting this response because:

      Amazon is s******* around with resolving this theft and destruction of my merchandise.

      I have had 9 responses from 8 different people not a single person is taking responsibility for actually settling this case and I feel that Amazon is jerking around and passing this case to different people to give the appearance of actually trying to do anything and just playing games with myself and the BBB.  Amazon has no atempt to admit that they destroyed this merchandise without authorization and that I am due the amount of 540.00


      Sincerely,

      *********************

      Customer Answer

      Date: 10/06/2023

       
      Complaint: 20612859

      I am rejecting this response because:

       

      Same response as last week and the week before and the week before....

      amazon promises to get in touch, promises to fix the problem - and they do nothing but pass the buck to another customer service low wage employee (I have had more then 7 people responding, not a single one is doing anything more then sending platatudes). 

       

      amazon already said to the BBB that they had a computer problem and a lot of merchants had merchandise destroyed that should have been in for long term fees.

      So far Amazon has done nothing I expect they are hoping the BBB dumps the case and they can proceed with s******* over the Merchant (it looks like this is company policy to s**** over their merchants and not fix or pay for damaged / destroyed merchandise)

      Amazon over me close to $ ****** (plus a removal of the ***** in destruction charges) - I expect Amazon (as a multi-bhillion dollar company) to pay for their mistake and not play games.

      Right now, it looks like Amazon is playing games with the BBB as well.



      Sincerely,

      *********************

      Business Response

      Date: 10/11/2023

      Greetings from Amazon.com

      Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

      We understand that the Selling Partner may want a resolution to their request right away, however, there are still investigations open that are related to the Case ID *********** which is the case where a resolution will be given once the investigation concludes. In other words, there are multiple internal teams cooperating in the investigation, hence, resolution times may be delayed.

      Therefore, we regret to inform that the Selling Partner will have to wait until the given Case ID is resolved.

      Thanks for your time and cooperation.

      Business Response

      Date: 10/17/2023

      Greetings from Amazon.com,

      I understand that the selling partner is concerned about their products that were disposed without their permission within Disposal Order ID: **********.'

      I was able to confirm that Case ID *********** is still being reviewed by the correct team, and will address the selling partner's concern as soon as possible.

      For reference, I have included the case link here:
      ***************************************************************************************

      The best course of action would be to wait for a resolution from Case ID: *********** as that team already has all the needed information to keep the investigation moving.

      Business Response

      Date: 10/12/2023

      Greetings from Amazon.com,

      I understand that the selling partner is concerned about their products that were disposed without their permission within Disposal Order ID: **********.

      I was able to confirm that Case ID *********** is still being reviewed by the correct team, and will address the selling partner's concern as soon as possible.

      For reference, I have included the case link here:
      ***************************************************************************************

      The best course of action would be to wait for a resolution from Case ID: *********** as that team already has all the needed information to keep the investigation moving.

      Business Response

      Date: 10/18/2023

      Greetings from Amazon.com,

      I understand that the selling partner is concerned about their products that were disposed without their permission within Disposal Order ID: **********.

      I was able to confirm that Case ID *********** is still being reviewed by the correct team, and will address the selling partner's concern as soon as possible.

      For reference, I have included the case link here: ***************************************************************************************

      The best course of action would be to wait for a resolution from Case ID: *********** as that team already has all the needed information to keep the investigation moving.

      Customer Answer

      Date: 10/18/2023

       
      Complaint: 20612859

      I am rejecting this response because:

      Amazon is playing games - they keep passing the buck from one computer clerk to another with no resolution in sight.

      Amazon just sent me a renewal letter demanding payment for items in long term storage -- luciky for me, amazon has none of my merchandise (at this time) so they can not screw-up and destroy items without my authorization -- I am sure amazon will try and charge me for long term storage when I have zero (0) merchandise in their warehouses.

      Again, I never changed my preferences regarding long term storage - I was paying Amazon ***** / month to keep my merchandise safe and ready to ship.....  Amazon took it upon themselves without permission to remove and destroy my property.

      Since Amazon destroyeed my property, then amazon  now owes me the selling cost of this property for a total of $ ****** - they also owe me to remove the desposal fee $ ***** from my credit statement.

      I am waiting to see how Amazon trys and weasel out of paying

       


      Sincerely,

      *********************

      Customer Answer

      Date: 10/12/2023

       
      Complaint: 20612859

      I am rejecting this response because:

      Amazon is playing games -- same lack of responce as in the last 5 (five messages)

      As previously stated, I have never before this date allowed Amazon to automatically desroy my merchandise -- I have paid statements going back 18+ months showing I have paid for long term term storage.

      As mentioned, Amazon owes me ****** for the merchandise they destroyed without permission, Amazon also owes me ***** for the reversal of their fee to dispose of my merchandise.

      Amazon is running a scam trying to run out the clock on the BBB complaint.


      Sincerely,

      *********************

      Customer Answer

      Date: 10/28/2023

      Have not heard from Amazon in almost 2-weeks - no customer support, no follow-up.

      Amazon still owes me ****** for destruction of my merchandies, plus a refund of ***** for there mistake.

      since Amazon does not seem to be doing anything to resolve this case I expect the BBB to give Amazon a failing grade

      Business Response

      Date: 11/06/2023

      Hello from Amazon.com,

      On August 26th, 2023 the seller was emailed with the following information:

      "Hello,
      You may have inventory that will have been in our fulfillment centers for more than 365 days if not removed by next months assessment date, which is the 15th day of the month.
      If your settings are configured for automated fulfillable inventory removal, we'll remove these units if they're not sold or manually removed before the assessment date. If you've opted out of the automated removal of these units, they'll be subject to long-term storage fees on that date.
      You can review and update your automated removal settings on Automated fulfillable inventory settings.
      To view your units that are aged over 365 days, go to Manage Inventory Health.
      For more information, go to Long-term storage fees"

      On September 13th, 2023 an automatic removal order was created for the 6 units the seller mentioned. The seller did not have their settings configured until September 26th, 2023 when they updated their settings to "return" aged inventory.

      "If you don't configure your settings for liquidation or choose to opt out of the services, your inventory will be donated, recycled, or disposed of if no return address is provided." The seller can confirm the same here: ****************************************************************************

      At this time, these units are not eligible for reimbursement as they were disposed of within our guidelines.

      Customer Answer

      Date: 11/06/2023

       
      Complaint: 20612859

      I am rejecting this response because:

      As mentioned numerous times - my settings were the saqme for the past 2-years -- Amazon charged me each month a monthly fee for long term storage...

      I didnot change my setting prior to this destruction of my property -- Amazon was not authorized at any time to destroy this merchandies...  Myseeting were properly set for me to have these books as part of my long term storage and I was happy and willing to pay for these long term storage fees.

      Amazon again WAS NOT AUTHORIZED AT ANY TIME TO DISPOSE OF, DESTROY, TROW-OUT OR ELIMINATE THESE BOOKS....  Amazon was only authorized to charge me the long term fee.

      The reson my setting were changed on the end of September 2023 (as stated) is because I do not trust Amazon not to destroy the remaining book in my inventory...

      AGAIN,  -----.  I DID NOT TRUST AMAZON TO NOT DESTROY MY INVENTORY AS THEY PREVIOUSLY HAD"

      These two books that were returned to me were part of the 8 books in my inventory prior to September -- > How Amazon missed destroying these two books is a mystery, as Amazon chaged me long term storage on 15 September 2023 for the storage fees on these two books.

      So, Amazon destroyed 6 books (owing me $ ****** Five Hundred Forty Dollars) leaving me with 2 books (same titles) to chage me long term fees.

      In short, I removed these remaining books to keep the stupid Amaozn employees from destroying more of my property.

      Again, Amazon  did not have authorization nor did I change my settings prior to Amazon hame fisted, illegal destuction of my property.

      I want the money owed plus the return of the ***** that was chaged me for this destuction.

       

       


      Sincerely,

      *********************

    • Initial Complaint

      Date:09/18/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20618644

      I am rejecting this response because the correspondence ********* is referring to is a verbatim copy of the original notification of account restriction submitted in the original request. This notification (and the copies I have received when replying to the notification) offered the option to appeal. Despite this offer, after asking to appeal several times, I received a verbatim copy of the original notification of account restriction instead of further instructions every time.

      I would like the chance to appeal. I have never received a notification that my returns were inappropriate (as the correspondence from Amazon states) and I am asking for the chance to appeal this allegation, as Amazon has offered to me several times. Further, I dont recall returning items to the post office at all.

      Since I received this notification shortly after buying and moving into a new house that was previously occupied by tenants, my guess is that these allegations are tied to the previous tenants, and not me. I am asking for a chance to appeal and clear up any confusion.

      Sincerely,

      *********************************

      you with any technical issues. They cannot reverse this decision or provide you with more details on this matter.We are unable to offer any additional insight or action on this matter.We appreciate your business and hope to see you again soon.Account specialist *******************************************

      Business Response

      Date: 09/19/2023

      Hello *******,

      I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I reviewed your complaint and I apologize for the inconvenience you have experienced with your Amazon account.

      I see that the appropriate team has provided you with a resolution on "Monday, September 18, 2023 at 4:05 AM (PDT)" with subject "Your Amazon.com Account: Returns and Refund Policy Violation Notification."

      As per the response shared by the team, we are unable to remove restriction on your account.

      Thank you for your cooperation.

      Regards,

      *******************************
      Amazon.com

    • Initial Complaint

      Date:09/18/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nothing has been done Amazon hasnt refunded me e yet, they're still waiting on it, check with carrier after a date that has already passed.However when I call the *** location, they'll ask if it's an amazon package, when you say yes, you get forwarded back to amazon! I tell them this, and the customer service will just stick to the script, theres nothing they can do, and they repeatedly tell me to call the carrier, even though I carefully explain to them what will happen when I do this, then they will hang up!They also repetitively send me the email with the date that has already passed, telling me to contact the carrier.Luckily still have the receipt from ***, so I do a lookup on their site. They sent the package a few days after I dropped it off, the line is busy all the time. This is not professional they have the order back since at least one item was refunded. Very frustrating seeking help as my last resort

      Business Response

      Date: 09/20/2023

      Hello *********,

      I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I reviewed your complaint and I apologize for the inconvenience you have experienced with return of order#***-9222312-1045819 & order#***-6094584-8931403.

      I see that the appropriate team has provided you with the resolution in the previous communications.

      We are unable to issue refund for these orders as we did not recieve the products.

      Thank you for your cooperation.

      Regards,

      ***************************** P
      Amazon.com
    • Initial Complaint

      Date:09/18/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20618557

      I am rejecting this response because: the fact that I told you my payment had been processed and you completely ignored that point to the fact your ok with your representative disconnecting calls and not showing proof of my signing up or being a part of the new Processing Policy is just SHAMEFUL. I am going to reverse charges and you can wait 60 days. You are literally forcing me into a contract I never signed up for and refuse to show proof.

      Sincerely,

      ***************************

      Business Response

      Date: 09/19/2023

      Hello MaZoe,

      I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I reviewed your complaint and I apologize for the inconvenience you have experienced with return of "Apple 85W ************* Adapter"

      I see that the appropriate team has provided you with a resolution on "Friday, September 15, 2023 at 10:24 AM (PDT)" with subject "A Message from Amazon Customer Service."

      I hope you understand our limitations that we are unable to offer any different resolution here in this case.

      Regards,

      *******************************
      Amazon.com
    • Initial Complaint

      Date:09/17/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************** they are asking for my old **** card that I don't have any more and I did not place the order with it I used a Mastercard that I send prof of I'm the owner after that I got this mail (Hello,We have removed access to this Amazon.com account and canceled all open orders.We took these actions because our records show that this account is related to another account that was closed by Amazon. You will not be able to access your account or place any orders.) I created a new account with this mail *********************** same thing happened play the order with my new Mastercard cause the old got replaced from my bank I got the mail asking from the prof of owner ship I did send it to get the same thing, so I'm ban from amazon because of my old **** card that I did not even use in the purchase, I hope you can help me

      Business Response

      Date: 10/10/2023

      Hello,

      We have reviewed the customers buyer account and require more information to complete our review.

      We have requested the necessary information from the customer via email. We sent this request to their registered email address on 10 October, 2023.

      Sincerely,
      Amazon.com
    • Initial Complaint

      Date:09/17/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20618067

      I'm rejecting the proposed solution of limiting my account to ********************** purchases. A review of my order history confirms I've never made a return or claimed any refund. It seems that there has been an oversight in assessing my account activities.
      I request a thorough reevaluation and hope to continue shopping on Amazon without restrictions.

      Sincerely,

      *****************************unt.All I am asking is for them to make a thorough review and allow me to use my ***** by reinstating my account since I clearly haven't done anything wrong.I attach the email where they mention me abusing their policies and also some pictures I took of my account during my temporary access that show that the account is empty save for the one order I placed this year.

      Business Response

      Date: 10/04/2023

      Hello, My name is ********, and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********. We have restricted your account to ********************** purchases only. Any digital content that you purchased with this account is still available to you. To access the content, click the "Manage Your Content and Devices" link on the menu "Your Account" on ********************.
      Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the "Your Orders" menu on Amazon.com.To learn more about our policies, go to "Amazon.com Conditions of Use":www.amazon.com/conditionsofuse Best Regards,Victoria,Escalation Specialist Amazon.com *****************************
    • Initial Complaint

      Date:09/17/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The correct item was sent, if your claim it was not sent , please send me a photo of the item , and serial number and or return the AirPods efund. The air pod pro 2 was returned and someone in that receiving department made a mistake and when I asked for proof , they don't provide any. order# ***-5226208-5765861

      Business Response

      Date: 09/19/2023

      Hello *************************,

      I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I've reviewed the complaint and understand your concern regarding the return issue for the Order ID: *******************. 

      I apologize for the inconvenience that you've experienced in this case. 

      Upon checking, I see that an incorrect item was returned. 

      To be specific, returns team received a different SN/IMEI instead of the correct SN/IMEI and the incorrect item has been disposed. 

      Unfortunately, we'll not be able to take any action in this case unless the correct item is returned. 

      Please return the exact item for a full refund. 

      Feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

      Regards,
      Arun

      Amazon.com
      ***********************************

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