Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,436 total complaints in the last 3 years.
21,645 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back on 10/14/2021 I purchased a office chair with Amazon through a company called Zunmos. A few days ago while sitting in the chair the back broke completely off the chair causing the person sitting in it to fall and get hurt. I reached out to Amazon to let them know what happened and to try to get Zunmos contact information. The information they ended up giving me was for the wrong company. I reached back out to Amazon to let them know that the contact information was incorrect and they told me they didnt have the contact information for Zunmos and pretty much told me its my lost. Now Im out of my money which I paid $142.17 and no longer have a chair cause its broke. I would like to receive a new chair or either my money back. I left a complaint on the product to warn others not to purchase the product. If this is not handled Ill be force to take further action again someone got hurt when the chair broke.
Business Response
Date: 08/01/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Order ID: *******************.

I've checked the order and see that its an old one and 50% of the order value was already refunded in the same month of delivery stating that the chair is defective.

I'm sorry, we'll not be able to take any action in this case as its an old item and out of return window.

If there was any alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/01/2022

Complaint: 17638855

I am rejecting this response because:

Hi. You see that it was refunded because when I first got the first chair it was an issue with the leather and instead of sending it all back Amazon did send me partial money back. However the chair has fallen apart completely so if you all are not going to send out another chair can you refund me back the rest of my money?

Sincerely,

***************************
Initial Complaint
Date:07/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You have charged my credit account with $77.65. Starting from December 28, 2021 through February 28, 2022 for $5.95 per month. Charges for March 28, 2022 through June billing at $14.95 per month.I canceled this card and was given a credit for $17.85. I was told that I needed to contact your company. I DO NOT HAVE AN AMAZON ACCOUNT SO I CAN NOT ACCESS YOUR COMPANY CUSTOMER SERVICE UNLESS I SIGN IN.
Business Response
Date: 08/01/2022
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the charges on your card.

I apologize for the inconvenience that you've experienced in this case.

I've checked and couldn't find the account or the charges.

I would like to inform you these charges are considered unauthorized and we'll not be able to take any action on the unauthorized charges from our end.

The only option to get these charges reverted is to dispute the charges with the bank.

I would request you to contact your bank for the dispute and they'll assist you further.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a seller on Amazon called Web's Best Deals with email address [email protected]. I opened a seller support case ID: ID *********** because the wording in the title is misleading. We had one of our mutual customers upset about it. The Amazon product page is ASIN: ********** Based on the limited information on the product page it was not created by Amazon and 3M the brand owner. There is no description or bullet points, etc, etc. My case was opened to remove "6/CASE" from the title that is all, nothing else. The Amazon page is built using the manufacturer's single UPC from the item as required. The Product information section under Technical Details does clearly state "Item Package Quantity: 1" The title with the wording of "6/CASE" can be misleading to buyers although the item sells for the single price as compared to a Google search with multiple results. A buyer could use that wording to try to get 6 units per purchase as did the buyer for Amazon order ID: ******************* in which the buyer opened an A-to-z claim putting a negative mark on my Amazon seller account. When I opened the claim I got canned or blanket robotic responses instead of solutions. I understand the reasoning but when Amazon clearly has a product page that has an error it is hurting the shoppers buying experience. I asked for the case to be escalated to get different eyes on it seller support kept closing the case with the condescending statement, "this is the final outcome of your inquiry, and that your account has been reviewed and decisions have been made in accordance with Amazon policy. Reopening this case or opening numerous cases to seek a different resolution for the same issue will not result in a different outcome." My solution only helps Amazon with buyer trust on this product page. In the right Amazon hands Amazon would look at my Amazon inventory detail for this item and upload it into this product page because it is based on 3M the brand owners page
Business Response
Date: 08/01/2022
Greeting from Amazon Services,

We understand that the seller is wanting to update the product details of ASIN **********.

This ASIN is enrolled in our Brand Registry program which allows Brand Owners to be the authoriative contributor of details on the product detail page.

The seller is currently not authorized by the Brand Owner 3M to contribute product detail page changes. The brand owner can choose to assign a role for this brand to the seller. This will give the seller the ability to make catalog changes on the brand’s behalf.

To do this, the brand owner can submit a request to assign this role to the Brand Registry user account by visiting the Brand Registry Contact Us page and selecting 'Update your brand profile' and then 'Update role for user account.

We understand that this is an extra step, however it is designed to ensure accurate information can be supplied to detail pages. If there is information that is not correct and they are not able to make changes, we suggest that the seller remove the active listing until such time as it is corrected to avoid returns.

Here are additional help pages:

Amazon Brand Registry
https://sellercentral.amazon.com/help/hub/reference/G202130410

Brand Registry roles
https://sellercentral.amazon.com/help/hub/reference/GCF9UE9VGKGA2W5F
Customer Answer
Date: 08/01/2022

Complaint: ********

I am rejecting this response because: I'm not the only seller on the Amazon product page. I opened this BBB claim to get elevation at Amazon to someone that can easily look at the page and use some common sense that a product page is wrong. Amazon you own the product page and your website. Who at Amazon can make the proper business decisions for Amazon? Amazon continues to cut and paste responses without taking responsibility for their own website when information is clearly wrong.
If I remove myself from the listing another Amazon policy states that I'm not the seller of the item and Amazon can't make changes. I only want someone that can read a product page and make an Amazon business decision to say that is clearly wrong. If you won't change it (which you own the page) than the entire page needs to close for all of Amazon members.
I understand the process of not changing product pages but the refusal to even look at this page and see your own data is wrong. Also Amazon you have the ability to know that 3M the brand owner did NOT create this Amazon page. This means you leave a page not created by the brand owner and which clearly has contradictory data on your Amazon page. Again more cutting and pasting policies without taking the few minutes to see this product page does NOT properly represent Amazon or 3M.
Does Amazon have the best interest for all members based on this ASIN? NO

Sincerely,

**** *****
Initial Complaint
Date:07/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! :-)Sadly, this is all too familiar. I'm tired and exhausted from complaining about Amazon's shipping and fulfillment. I placed 3 separate orders on Tuesday, July 26, 2022. And this was a deliberate and conscious choice on my behalf. Yet, as usual, Amazon was possessed and mixed 2 of them up. I ordered all of my clothing items on one order for $136.72. I ordered my paper towels on a separate order for $36.03 because I knew they would ship in their own box. And then I ordered disposable foil pans and paper bowls on another order for $75.24. I made this easy. The foil pans and paper bowls were supposed to be delivered today, Thursday, July 28, 2022. But when I checked my Amazon account this morning they hadn't shipped. I called Amazon 5 times this morning from 8:30AM to 10:00AM and it was a circus. Every customer service rep and manager were saying something different. They said the items were stuck in shipping, there was a delay, they could cancel the order and refund it to my account, then they couldn't cancel it, they couldn't give a refund, etc. The problem is that Amazon took my 2 pairs of biker shorts that were in the clothing order, separated them into two orders, and then put one pair with the foil pans and paper bowls. So, when I kept calling, they kept telling me the foil pans and bowls were part of a larger order. Amazon falsley advertised that the foil pans and bowls could be delivered tomorrow if I had ordered them today. Yet, failed to deliver them today when I ordered them on July 26th. Amazon has a big problem with mixing up two and three orders all the time that are completely unrelated and then shipping them all mixed together and then they miss delivery dates. Then when I go to my bank account, I get 3/4/5 charges when I only authorized one. Basically, I'm down $173.00 since I had to reorder 4 items.ORDER#'s: 114-6235744-4396242 and 111-7802409-0633842
Business Response
Date: 08/01/2022
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order fulfillment and delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that if you place multiple orders that are shipping around the same time to the same address, and those items are shipping from the same Amazon fulfillment center, we'll try to ship those orders together. This won't happen for every order--for instance, if the items can't be shipped from the same fulfillment center to meet your promised delivery date, we would still ship those orders separately.

For more information about combined shipments, visit our Help pages:

http://www.amazon.com/gp/help/customer/display.html/?nodeId=*********

Also, I see that the products which were not delivered were already refunded.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated for future orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER #: 111-9151621-4483457 ORDER PLACED : July 24, 2022 ORDER Value: $359.29 We had placed an order with Amazon to deliver a mattress to our home address. Today we received notification that the product was delivered. However we are at our place the whole day and we didn't get any amazon order delivered. Upon reaching out to Amazon they are not able to deliver our order or even provide a replacement. They are requesting to contact police to find our package which we did and local authorities confirmed they they do not file reports for Amazon's mis delivery. The photo they upload where they say it was delivered does not even resemble a residential address / front door. We tried sharing photo of our home to prove that Amazon driver simply dropped of the product in some random place and still Amazon is not understanding. Basically we have not lost our money for a product we didn't even receive.We even have Nest Door **** that show full recording of events and no Amazon delivery was ever made today. Would you be able to help with this issue. We fear that we have lost of money
Business Response
Date: 08/01/2022
Hello *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order delivery issues.

I've checked and see that the refund of $359.29 has been processed for the Order ID: ******************* on Friday, July 29, 2022 at 7:05 PM (PDT) to the original payment method which was used.

Refund should be credited with in 3 to 5 business days from the day it was processed.

However, I've forwarded this issue for further investigation as well.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My seller account was just reinstated, but when I logged in half of my funds are gone. I requested disbursement for the ones that were available, however, the other half doesn't even show ** in my account anymore. The account level reserve as shown is gone.
Business Response
Date: 08/02/2022
Hello,Thank you for contacting us. We are researching your inquiry relating to the reserved funds on your account. We will contact you when we have an update.
Customer Answer
Date: 08/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So i purchase alot of items on amazon and sometimes the delivery estimates are exteemely off so i didnt get this one item i needed ontime not only that i was told my my mechanic at ***** how that part wouldnt work on my car for what i was doing because the aftermarket specs they use are different which made me promptly just return it back to amazon the exaxt one i recieved.. i spent the extra got it direct from ***** instead now 3 weeks later i get an email from amazon telling me i returned them "junk" which really really angers me because i know for a fact i returned the same thing i returned so in what sense are they telling me iv returned junk to them and its insaneee whats going on because iv reached out to them multiple times to an automated response where no one even reads the message and this is all just fustrating and i am so shocked that im being called a liar when i know 100 percent what i sent back and id like to see a photo of this apperent junk to prove them wrong because if its anything it looked like when i got it its brand new still mechiene **************** like it comes from the manifacture as i recall
Business Response
Date: 08/01/2022
Hello *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about return issue.

Im sorry for the inconvenience this has caused.

I'd love to help, however, I wasn't able to find the order you asked about using the email address on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account.

Please write back with your Amazon account associated email address/phone number and any related order numbers available so that I can investigate further.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/03/2022
The email is ************************ it's a ******** account the phone number is ********** I just double checked and it's the same
Business Response
Date: 08/11/2022
Hello *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about return issue.

I've checked and see that the restocking fee was charged for the returned item.

In some cases, you may charge a reasonable restocking fee to a buyer for returned items. The restocking fee should be a percentage of the item's price, depending on the type of item and condition in which it is returned.

For detailed information on restocking fees, including possible scenarios for charging a restocking fee, please refer to this Help page:

http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&nod......
Regards,

Arun

Customer Answer
Date: 08/17/2022

Complaint: 17637971

I am rejecting this response because: you guys never charged me a restocking fee you guys gave me back no money at all and told me to return the item that i already returned but are claiming is not the right item

Sincerely,

*********************
Business Response
Date: 08/28/2022
Hello *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern *****.

However, as per the update on the order, restocking fee was charge for the returned item like informed earlier.

I'm sorry, we'll not be able to take any action on it from our end.

If there was any alternative, we would have surely helped you further.
Regards,

Arun
Amazon.com
Customer Answer
Date: 08/31/2022

Complaint: 17637971

I am rejecting this response because: how much of a restocking fee was charged? I never recieved any information about a restocking fee can I get an email of the details of this?

Sincerely,

*********************
Business Response
Date: 09/25/2022
Hello *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We will not be able to issue any refunds on the order as the incorrect item was received on the return for your order. Our notes show a new, out of the box item was shipped to you.

What was received was a wrong, unbranded and used item in the correct packaging. Unless the correct item is returned, we will not be able to issue a refund.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

Arun
Amazon.com
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made an online purchase with Amazon. I decided to return the item. I did so within the return policy guidelines. At the time of the purchase and when initiating the return Amazon provided a return policy. Amazon changed the terms of their policy without consent. I feel this is a breach of contract. I have attempted to contact Amazon for a refund. Each time the return policy changes. First the policy is quoted as "refund issued upon receipt" allow for processing. Than it became 5-7 days after receipt, Than 10 Business days. Most recently 27 days after receipt allow for processing.
Business Response
Date: 08/01/2022
Hello ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return policy.

I apologize for the inconvenience that you've experienced in this case.

I've checked and processed the refund for Order ID: ******************* to the original payment method.

Refund should be credited within 3 to 5 business days.

Also, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a Wholesale Apparel Accessory Business I decided to sign up with Amazon, as I felt it would improve sales, etc. Unfortunately it proved to be a misleading, misrepresentation in my opinion, as I found out.1) Problems logging on to service any prospective customers. Amazon rates you as to the number of sales you have. If I cannot log on, I certainly cannot serve my customer or fill any ********* Email after Email back and forth, back and forth. Statements that lead to your online account to involve seller support. IF YOU CANNOT LOG IN, HOW CAN YOU REACH SELLER SUPPORT??? RIDICULOUS.3) Then they try to upsell you with Seller Promotional Advertising to get more and more money out of you, because more than likely in the back pages customers searching will NEVER find your product pages.Even after I personally performed a search on my products, SPECIFICALLY WITH MY PRODUCT NAME EXACTLY, WHICH NO ONE ELSE ON EARTH HAS...SOMEONE ELSES PRODUCT POPPED ** IN THE SEARCH.THIS IS A FRAUD!
Business Response
Date: 08/01/2022
Greeting from Amazon Services,

I understand that the seller would like to downgrade their Professional Seller Account to an Individual Account and be refunded the $39.99 Professional Subscription Fee. They are also asking about search results and paid advertising.

Sellers are eligible for a Professional selling plan refund if they have not used any Professional tools or benefits after signing up. If they want to end your Professional selling plan, they are eligible for a one-off refund of up to three months, and their refund request needs to be initiated within 90 days from the payment date of the Professional plan selling fees. If they meet this refund criteria, the seller should contact Selling Partner Support for assistance with refunds.

To downgrade the account, the seller can:
1. Hover of "Settings" in the upper right corner of your screen
2. Click on "Account Info"
3. In the right Your Services section, click on the blue "Manage" link
4. Click on "Downgrade" and agree on the terms and conditions.
NOTE: selling in ****** does require a professional account.

After switching the account to Individual selling plan, the seller will no longer be charged a monthly subscription fee and will instead be charged a per-item fee of for each item sold.

When they switch from a Professional to an Individual selling plan, they will lose access to certain features, including:

- Use of feeds, spreadsheets, and other tools to load inventory
- Access to order reports and order-related feeds
- Eligibility to compete for listing placement in the Buy Box
- Ability to define your own shipping rates and service levels for non-BMVD items
- Ability to create promotions

The seller may request an account closure by using the following tool: https://sellercentral.amazon.com/help/hub/solution/DA_CloseAccount2

Here are help pages with additional resources:

Monthly subscription fee
https://sellercentral.amazon.com/help/hub/reference/G67WTAUHB9TQ9M6U

Why am I being charged a subscription fee?
https://sellercentral.amazon.com/help/hub/reference/G16251

Selling plans
https://sellercentral.amazon.com/gp/help/64491

Factors such as the history of buyer viewings, the sales history of an item, price, and current availability all influence the location which a specific product achieves in the search results. This means that products that sell better tend to be toward the beginning of the list. Therefore, as the sales increases the seller can expect their products to appear more frequently toward the beginning of the search results.

Paid Advertising or Sponsored Products is an optional service for bidding on keywords. Search results are not guaranteed, however there are tools available to help optimize listings.

Here are help pages with additional resources:

Advertise with Amazon
https://sellercentral.amazon.com/help/hub/reference/G200663330

Optimize your product discoverability
https://sellercentral.amazon.com/gp/help/10471

Help Customers Find Your Products
https://sellercentral.amazon.com/gp/help/201618820
Customer Answer
Date: 08/01/2022

Complaint: 17637776

I am rejecting this response, since I DO NOT WANT ANY TYPE OF SELLIMG ACCOUNT WITH AMAZON.:

Sincerely,

***************************
Initial Complaint
Date:07/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Investigator,I am a third-party seller on Amazon (Merchant Token A10CK2G9NQ3TAV) and they have deactivated my account until I can prove the items I was selling are authentic but they wont accept my invoices because they cannot verify my suppliers. Therefore, I provided a plan of action that states I am no longer sourcing from SE LLC, GOAT, Stadium Goods, or Kohls. In accordance with Amazons anti-counterfeiting policy, I understand I must be able to provide invoices when requested from suppliers who have a verifiable supply chain. Amazon has stopped responding to my appeal even though I am committed to quality sourcing going forward. Can you help?Respectfully,*****************************
Business Response
Date: 08/02/2022
Hello,

We have reviewed the Seller's account and require more information to complete our review.

We have requested the necessary information from the Seller via email. We sent this request to their registered email address on August 2, 2022.

Sincerely,
Seller performance team

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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