Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,402 total complaints in the last 3 years.
21,621 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has closed my account and states that the reason for closing my account is due to consistent returns. I have explained to them through numerous emails that some of my returns were made because I received incorrect items from Amazon.
Business Response
Date: 08/02/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use Amazon Services, remove or edit content, or cancel orders at its sole discretion.

We removed this customer’s access to their buyer account on our site. We took this action because an investigation of their account indicated that the customer’s buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 1st August 2022.

Sincerely,

Theodore
Amazon.com.
Customer Answer
Date: 08/02/2022

Complaint: ********

I am rejecting this response because:

Sincerely,

***** *****
Initial Complaint
Date:07/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon verification team, My name is ZHONOVATIUK ******** My email is ************************** I applied for registration in my Amazon account and successfully went through the video call. On July 19, 2022 at 11:40 PM Pacific Daylight Time, an Amazon specialist confirmed the information in my passport fully matches with information I entered during the registration. After that because of the technical error, my passport was rejected and webpage reflect information that I entered incorrect number of my passport (please review photo of the scree). However, I entered the correct number. Due to this mistake, I cannot register my Amazon account. I attached my passport along with bank statement, so you will be able to make sure it is a mistake. Please fix this technical issue and allow me to be seller on Amazon. It is the third time I experienced the same problem but threre was no one to help me. I am looking forward to hearing from you. Best regards,ZHONOVATIUK NATALIIA
Business Response
Date: 08/02/2022
Greetings from Amazon,

Within the next 30 days, please upload a different government-issued photo identity document to the "Identity Verification" page on Seller Central:
https://sellercentral.amazon.com/hz/approvalrequest/register

Before you upload the identity document, make sure that it meets the following conditions:
-- It must contain the following information: full name, date of birth, unique ID number or document number, expiration date if applicable, signature of the bearer if applicable, and country of issuance or country of citizenship if applicable.
-- It must be authentic and unaltered.
-- It must contain both the front and the back sides and be complete and not cut off on any sides.
-- It must be high quality, clear, and readable. The required information, photo, holograms, watermarks, and background colored patterns must be visible and in focus.
-- It must be valid. We do not accept expired or revoked identity documents.
-- It must be a scanned copy or photo of the original document in color. We do not accept images in black and white or screenshots.
-- It must not be protected with a password.
-- The information in the identity document must match the information that you entered in Seller Central when you registered your account.

How do I submit the required documents?
To submit the required documents, follow these steps:
1. Sign in to Seller Central.
2. Go to the "Identity Verification" page.
3. Review your information and ensure that it is accurate and matches the information in the documents.
4. Upload all the documents listed on the page, including the documents that we were able to verify.
5. Click "Submit."
Do not attach documents to this email. For security reasons, we accept only documents uploaded to the "Identity Verification" page on Seller Central.

What happens if I do not send the required documents?
If we do not receive the required documents within the next 30 days, your account may be deactivated.
Initial Complaint
Date:07/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just recently started selling on Amazon and my account has already been blocked for associating with some account I don't know. I don't know much about Amazon at all, but this is a shock. How can I be associated with someone, I'm new here in general. I have read a bit about this type of ban and found a lot of information and stories from other sellers with this problem. This is a sore subject for Amazon and there is no way they will fix it. They block even when two strangers have the same vendor. Does that mean every seller has to have a different vendor? So many companies don't exist. So I heard that you can help me unblock my account. My appeals to amazon have been answered negatively. I no longer know how to prove to them that the linked account is not known to me at all. Please help me solve this problem. Thank you!
Business Response
Date: 08/02/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 08/02/2022.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:07/29/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 6, 2022 at Amazon driver delivering a package to my residents hit my car And left the scene after delivering my package without saying anything about the accident my ring camera caught everything. Its been two months since my car is in the shop. Amazon Had an appraiser go out and adjusted my car at $1279 that doesnt cover the cost of repair my vehicle I sent them numerous emails Saying I am not accepting that amount because that doesnt cover the cost of getting my vehicle fixed my claims adjuster than called and said this is a process you have to except a check them out and then sending a supplement for the difference of the vehicle. Ive done that. They do not contact you back. I had to reach out to ******* in order to get a response from Amazon. I sent emails and called managers and still nothing. They also did not provide me with a rental vehicle they went on to say I had to pay out of my pocket and they were reimbursed me $40 a day for the rental vehicle, And they would reimburse me, its been two months and I cant get my vehicle fixed. Why would I pay out of pocket For a rental and they wont even pay for my vehicle to get out the shop. A very poor management and communication the only way I get a response is if I post anything on ******* other than that no one has called me back no one has emailed me answering the questions that Ive sent them they havent contacted the body shop at this point my car is just sitting in the body shop waiting for the additional payment.
Business Response
Date: 08/01/2022
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the damage to your car.

We have a dedicated team which handled these issues ****.

Its the ARC team and we recommend that you contact them directly using the information below.

ARC Phone Number: ****************

Business Hours: 8:30 a.m. to 7:00 p.m. EST, Monday-Friday

Claim Number: AMZ2022167898

We appreciate your understanding.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/02/2022

Complaint: 17641301

I am rejecting this response because: I contact ARC and no one respond back to me this has been ongoing for two months and my vehicle is still in the autobody shop fixed and waiting for me to pick up once the autobody shop receives payment then I can pick up my vehicle I have paid the ******* that ARC provided and waiting for the rest of the amount to pay off my car I sent them videos photos and all paperwork needed and still have yet to pick up my car from the autobody shop Amazon keeps giving me the runaround and at this point I am fed up
Every time I get an email its just saying contact ARC But ARC is doing nothing and so is Amazon.

Sincerely,

*********************
Business Response
Date: 08/10/2022
Hello *********************,

I'm Arun from Amazon.com.

I completely understand your concern *********

However, ARC is the only team who'll be able to handle these issues.

If there was any option from our end, we would have surely helped you further.
Regards,
Arun
Initial Complaint
Date:07/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! I am the owner of *********** Mall amazon selling account.AMAZON deactivated my selling account and restricted the full access to it on April 25, 2022. I am still unable to log into my account and see any information. They accused me of not fulfilling my orders on purpose after confirming shipment. In fact, I did have some unfulfilled orders because out-of-stock issue, but customers were warned in advance, refunded, orders were cancelled. I did nothing wrong!They didn't accept my first appeals and tracking IDs for recent fulfilled orders.I wrote a new POA (Plan of action/Appeal letter) to reactivate my account. Amazon went to full ignore mode and they didn't even respond since May 12, 2022.I wrote new strong solid appeal, please see it attached. Please see all tracking IDs for all recent fulfilled orders attached as well.Please contact Amazon and help me to get my account reinstated ASAP.THANKS!
Business Response
Date: 08/02/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 2nd Aug 2022.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 08/02/2022

Complaint: 17641216

I am rejecting this response because: Nothing was requested from me via email. They lied. They are always playing games in order to avoid the account reinstatement. They are holding my money and my whole selling account in general, I can't even log in. It is embarrassing how they can just @request@ new information via email and do nothing for real. Please, make them reactivate my selling account. I DID NOTHING WRONG. AND THEY KNOW THAT.

Sincerely,

***************************
Business Response
Date: 08/21/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 21st Aug 2022.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Dear BBB!My amazon.com selling account was suspended at April 25, 2022 and they restricted any access to it at the same day. I still can't even log into my account using sellercentral. They suggested that I did not fulfill my orders after confirming the shipment. But that's not true.I have the tracking IDs for all recent orders I had before the deactivation of my account.I also wrote a very strong appeal (POA) to reactivate my account. They didn't even respond to any of my appeals since May 12, 2022. Please see my appeal and tracking IDs attached to this complaint.Please help me to get back on track since they are holding all my funds.Thanks!
Business Response
Date: 08/02/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/2/2022.

Thanks,
Amazon.com
Seller Performance

Customer Answer
Date: 08/02/2022

Complaint: 17641207

I am rejecting this response because: THEY HAVE NOT REQUESTED ANYTHING FROM ME VIA EMAIL. THEY LIED TO YOU TO DELAY THE PROCESS ON PURPOSE. PLEASE MAKE THEM REACTIVATE MY ACCOUNT. I HAVE ALL THE TRACKING IDS FOR MY RECENT ORDERS!

Sincerely,

*******************
Business Response
Date: 08/08/2022
Hello,

We have reviewed this account and the information provided. We have determined that this seller *** not sell on Amazon as their account *** have been used to engage in fraud or other illegal activity.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,

Seller Performance Team Amazon.com
Initial Complaint
Date:07/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi. My Amazon seller merchant token is A2QHP4RZ59N482 . I have written my appeal to reactivate my seller account that was deactivated on August 12 2020 and added some documents. Since then I havent got any response other than the initial two responses. I have provided my driving license for identity. I have attached a bank statement, credit card statement, and electricity **** as proof of address change. Also, I have attached my tax return for this account in the previous appeal. The charge back and/or return period is 90 days. It has been 19 months but they havent released my fund in the amount of $3646.33. I appreciate your help. Thanks. Regards
Business Response
Date: 08/11/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 11, 2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I purchased a RV keyless lock for my *************** from Amazon & when I received the product there was some screws & other parts missing from the box, so I contacted ***************************** said to just return it for a full refund, so I did just that, in the mean time I purchased another RV lock from *********************************** was good, all parts were ********* could finally install my rv lock because all the parts was supplied, no problems , so I sent the first one back hoping for a full ******************************* gave me a $191.39 ********** payed $235.39 so Amazon says that I didnt send all the parts back , that was the reason I sent it back the begin with because it was missing parts but Amazon blame me for it so Amazon didnt refund the amount that I payed them which was $235.39. They refunded $191.39 this is a total scam on *************************** not happy at all.. I been a prime member sense Amazon opened up & never had this to happenAmazon is getting bad so buyers beware of this scam Company !!!
Business Response
Date: 08/04/2022
Hello ***,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern with the delivery on the order and have researched matter, but we would not be able to issue a refund or replace the order at this time.

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before 45 days of the delivery date and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/12/2022

Complaint: 17641037

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 09/01/2022
Hello ***********************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have reviewed your appeal and requested a refund of $44.00 for the restocking fees. This, in addition to the earlier refund, would ensure you have a full refund of your order.

You should see the refund on your original payment method in the next 3-5 business days.

I hope this helps resolve the concern. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from their warehouse (used/returned items). I receive the incorrect item so I sent it back for a refund. They keep saying they received the incorrect item and won't process my refund until they receive the correct item. However, since I never received the correct item, I can't give them back the correct item.
Business Response
Date: 08/02/2022
Hello,

We have denied the customers request for a refund as the dispute on this order is still open with customer's card issuer. Customer's card issuer is yet to share their decision on the chargeback dispute.
Kindly request this customer to reach out to their card issuer for more information in regards to this reimbursement.

Sincerely,
******
Amazon.com
Customer Answer
Date: 08/02/2022

Complaint: 17640973

I am rejecting this response because: I understand my credit card company is helping with a portion of the charge. However, my appeals and emails to amazon about this issue have been unresponsive. There is a larger portion of this order that was payed for via gift card, and my credit card company is not able to help with it.

Sincerely,

***************
Business Response
Date: 08/10/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding your return on order 111-9865595-1383431.We have researched this matter and confirmed that the serial number of the item originally shipped and the item that was returned does not match. We kindly request you to return the correct item to be reimbursed.
While we respect your request, we've reviewed this instance in its entirety, and it's not one we're able to accommodate when applied fairly to all of our customers. Because of this, we must sometimes make a decision to stand behind a policy knowing it will be disappointing to one, but acknowledging that it's truly in the best interest of all of our customers.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

**********;
Initial Complaint
Date:07/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Dewalt 20v max ** DCB205 battery from dealer rjrr4u43 thru amazon on 9/24/21-invoice number 112-9036467-7908217--price 87.49+tax 5.25=92.74 also used gift card of ***** for a total payment of *****. Used battery sparingly (only a few times) . 7/8/22 using battery to cut through a 2x4 piece of pine wood and blade locked up. tried to recharge but light would not go on charging station. I tried another spare battery i have and saw/charging station worked. 7/8/22 I emailed seller only to get a notice that seller no longer with amazon. 7/10/22 emailed CS mentioned CS will contact me ***** hrs. later. NO response also talked to CS rep said would move case to customer a-z. Still no contact, 7/24/22 talked to CS rep again said escalating case to a-z customer service. As of 7/28/22 have not had any contact from customer service. Customers fail to resolve problems when amazon contracts unreliable dealers. Also, lack of curtesy in customer service department is not good business. I buy faithfully with amazon. Please help to resolve. ***************** *************************************************************************
Business Response
Date: 08/04/2022
Hello *****************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Order ID: *******************.

I would like to inform you that this is an old seller fulfilled order and we'll not be able to take any action in this case from our end.

Even the sellers have return or claim time frames ****.

I'm sorry but if there was any alternative in this case, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/12/2022

Complaint: 17640656

I am rejecting this response because:

Sincerely,

**** Hock Thank you, Arun, for reviewing my submission to BBB. This is not like me to pursue this avenue, The events that transpired after my initial contact with seller prompted my actions. I did know that the item was past the return period. As I explained the product sold by the old seller was not up to standards that i thought amazon would offer to their customers. The time and countless efforts to reach a representative at amazon was another reason I contacted BBB. My records should show all the failed attempts to explain my situation and try to resolve issue with live assistance. Very disappointing from a customer in need of help.

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