Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,895 total complaints in the last 3 years.
21,695 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/30/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for Apple Watch 7 GPS 45mm online on June 17 2022 for a Fathers Day gift with order number 111-2084545-2909013 and a total of ****** after tax. My dad didnt like the Watch so I decided to return it. Normally Amazon just allow me to click return and give me a drop off location or email me a label, but this watch didnt give me that option, it made me chat with a customer service person, he said the only way to return it is for him to schedule a *** pick up and I cant drop it off or go to the post office myself. He told me I can pack and seal the item in a box and leave it outside of my house for pick up but I told him because I live in an apartment I dont want to leave my packages outside, Ill hand it over to the pick up person then. On 06/25/2022, in the morning, a *** driver ringed my apartment **** and came up to my door, he already had a label, I handed him the packages and he sticked the label on there and give me a tracking number. The tracking number is 1ZRW14262635737003 and it showed the label was created on 6/24/2022 and delivered on 6/29/2022. On Amazons website it says refund is usually process 3-5 days after they received the return. I waited for awhile and didnt get my refund, so I contacted customer service online they told me it takes 14 days, if I dont see it in 14 days then I need to wait 30 days until July 30th to contact them. I thought that was ridiculously long and I said Ill check back after 14 days of delivery, then the customer service people I encounter started telling me different things, first they told me they got an empty box, then another one told me I return the wrong item, then they told me they havent received the package and needs time to investigate and ended the chat without my permission. Today is 07/30/2022 I contacted them customer service told me to wait until the end of the day, I asked him to escalate to a supervisor, this supervisor ******* ended my chat abruptly without giving me a refund.
Business Response
Date: 08/02/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-2084545-2909013. Upon checking I see that a refund of $378.75 has been issued on Saturday, July 30, 2022.

Refund was issued to the original payment method used for placing the order. Refunds typically gets processed within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-2084545-2909013

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, the order on my amazon account still saying item return pending, but I just checked my credit card the refund has been process. Thank you so much for your help!

Sincerely,

Xing Jin
Initial Complaint
Date:07/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to make sure I am documenting the behavior of some of the Amazon employees as they have no regard for how they treat their customers. They have again blacklisted me, and anything I return, they go out of their way to not refund me. I sent they an email asking them to honor what one of their employees said precisely, which was he specifically told me not to return the damaged item and would process a refund back to my gift card. I made sure to take a screenshot as, again, I knew someone in the back office, and I do not feel all of Amazon's employees are acting unethically. Still, the ones who like to abuse their position and that power make them feel better when telling me that I will not get a refund even though I was told I would, and I also had a screenshot. This is horrible behavior towards a loyal prime customer who they thank me for being that every time I call but treat terrible as Amazon employees have changed dramatically in their customer service department, which is unfortunate, to say the least. It has recently been so bad that I am used to the mistreatment but hope one day the owner of Amazon finds out who is acting this way as I am sure if he knew would not agree with. Please see attachments and you can see when I asked for an email the way this employee reslonded, "Yes, you deserve all the help" condecending remark was not overlooked as he said this after I asked if he would please confirm by emailing me.
Business Response
Date: 08/12/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

They've informed us that you need to send photos showing the damage in the order to get a refund.

We've sent you an email in this regard on Friday, July 29, 2022 at 6:35 PM (PDT)

Please respond to that email with the requested information.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/30/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 19th, 2022, I recieved an order confirmation from Amazon stating that I ordered a Gift Card with a balance of $100. I did not approve this purchase and immediately contacted Amazon support to cancel the order and get my money back. **************** was useless since they just gave me an email ([email protected]) and told me sent my complaint there to get help. I sent the email with all the information and approximately 16 hours later I got an email response stating "we did not find any unauthorized activity. As a result, we did not make any changes to your account". It makes absolutely no sense since I asked for that to be cancelled right after I got the email, I did not received the gift card because it was sent to an email that I do not own, and yet Amazon without reviewing or investigating decided that it was not a compromised account issue. After this response I contacted my bank to report the fraudulent charge and they started a charge back to Amazon, to which they then sent me a new email regarding the charge back and to please provide a new method of payment for the order I told them I did not approve and asked them to cancel. I responded asking them to track the gift card and see where it was redeemed since I don't even have it. Then a couple of days later I recieve an email stating a "ticket" that I opened about a Gift Card not working, but never opened a ticket for that and clearly whoever accessed my account did, yet Amazon sent me the email because they can only send it to the email linked to my Amazon account. I will not be paying for this fraud and I need Amazon to understand that fraud and hacked accounts are not a joke.
Business Response
Date: 08/04/2022
Hello,

We have denied the customers request for a refund as the dispute is still open with customer's card issuer. We await until customer's card issuer shares the end status of the dispute before taking an action.

Kindly request customer to reach out to their card issuer for more information in regards to this disputed transaction.

Sincerely,

******
Amazon.com
Customer Answer
Date: 08/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Placed: July 13, 2022 Amazon.com order number: 112-7452577-9609012 Order Total: $224.36 Product: Enfamil NeuroPro Ready-to-Use Baby Formula, Ready to Feed, Brain and Immune Support with DHA, Iron and Prebiotics, Non-GMO, 32 Fl Oz Bottle, Pack of 6 I purchased above product on March 16 with each unit of 6pack costing around 22.92$. I purchased 4 unit with a total of 91.68$. My order was cancelled after 2 month without my consent even after asking Amazon not to cancel it and i can wait to receive the product when in stock. I contacted the Amazon representative about the cancellation. Mr ****** from leadership team asked me to place a new order whenever the product is in stock and once the product is shipped , i was requested to reach back to amazon for price match. I was assured and promised that i will get the refund of the price difference from the last cancelled order. The product was delivered on July 28th and when i contacted the amazon to refund the price difference as it was promised to me, it was denied by ****** saying it was wrong information been shared to me by ****** and also the product is not returnable. I informed them that the new order was placed because amazon rep asked me to do so. He assured me that money will be returned.if it wasnt for his promise and assurity , i wouldnt have placed the new order . Im losing 200$ of my hard earn money cz of the mistake and fault of amazon representative. i really want BBB to help me get my price difference or help me get refund of the product.I have attached the conversation with neeraj and pointing out two things which he assured me:1. You can place the order and contact us, we will help you with the refund of the price difference 2. im issuing a $7 promo to compensate the entire issue I am really going through mental stress due to the loss 200$ as its my hard earn money
Business Response
Date: 08/02/2022
Hello Emi,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern with the order being cancelled and have reviewed the issue in detail. We regret any inconvenience caused due to the order cancellation due to inventory issues but will not be able to make any billing adjustments or refunds on this issue.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:
https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/05/2022

Complaint: 17645794

I am rejecting this response because:
Hi Raman,
Thank you for your email.
I believe you did not read the concern properly which was pointed out and concluded without understanding the issue. That's the problem I have been facing with amazon customer service. Reading each line carefully is a bliss.

Here is the short summary again:
When my initial order(4 unit with each unit having 6 bottles) of 22.92$/unit with a total of 91.68$ (4*22.92$) was cancelled , i reached out to amazon leadership executive Mr.****** expressing my dissatisfaction that the cancellation happened without my consent. Mr.****** assured me to place a new order with full price of the unit (57$) and asked me to reach out to amazon again for price adjustment(I have attached the chat conversation with neeraj as a proof and for the reference). As per the direction of Mr.****** , I placed a new order paying 224.36$ for the same 4 units.Once the package was delivered , as per his direction i reached out to amazon for price adjustment with my cancelled order of 22.92$/unit. I was denied saying amazon cannot do it moreover amazon is not ready to accept the return. As you could clearly understand , if its wasnt ******'s assurity and promise , I would have never placed the new order. Its the amazon's representative lack of knowledge regarding the product and amazon policy which created this issue and I am going to fight for it to get my money refunded. I have all the proof to showcase that it wasn't my fault.

Please do not conclude before reading and understanding the issue clearly. Like i pointed above, the new order for which price adjustment was promised was purely done based on the direction of Amazon Rep ****** and hence been a customer i don't take the responsibility of his lack of knowledge and fault. I would again request you to please refund the adjusted price or accept the return of the same.

Sincerely,

Emi Babu
Initial Complaint
Date:07/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Some how everyone is not understanding what i have told them at Amazon. I have contacted them 9 times. At this rate they have stollen $167 from me. I accidentally sent back Hollistic horse works 1 in my return label for cranial sacral DVD. I called to report this and someone said they would handle it. I never received refund for that DVD which is about 167 but refunded for cranial sacral. I called and finally someone gave me an email with a label to send back the cranial DVD but get refund for Hollistic horse works 1. I never received refund. I sent another DVD back at the same time witj proof I returned cranial sacral DVD in addition to Hollistic horse works 2. I did het refunded for cranial sacral and Hollistic horse works 2 but not 1. Amazon keeps telling me i did not return Hollistic horse works 1. So amazon has all three of the **** and kept $167 from me. So i am without money and DVD of Hollistic horse works one. I feel they stole money from me.
Business Response
Date: 08/24/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the incorrect label used when you returned the item and have worked with our internal teams in the matter. We have reviewed the matter and requested a refund exception.

The correct item corresponding to the label used needs to be received and confirmed for a refund to be issued. I would urge you to take care when using the return labels going forward.

The refund of $167.49 was issued on Order ID: ******************* on Wednesday, August 10, 2022 to your AMEX. It should reflect on your statement within 10 days of issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase online I received the parcel but item was missing. I reached out to customer service and they told me there is nothing they can do it's marked delivered I need to contact postal carrier. This is no postal carrier problem being I received the parcel and item was missing. This is an Amazon problem cause someone didn't put the item in the parcel before shipping. All I ask is for a replacement order be shipped on the lights or a refund to original payment method for the item missing led lights. I provided a screen shot of the order details. Any further questions feel free to ask.
Business Response
Date: 08/02/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. I'm sorry to hear about the inconvenience you had with your recent order.

Unfortunately I'm unable to determine the exact order you are referring to.Also I didn't find any attachment file in the complaint.

Please share the order number and the item name with us, so that we can review the issue and assist you further.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/04/2022

Complaint: 17645628

I am rejecting this response because nothing has been resolved. Ive attacheda screenshot of the order and the item in question is the Govee led lights. :

Sincerely,

***********************
Customer Answer
Date: 08/09/2022
Attached is screen shot or order. The order number is 113-9772556-5029858. The item missing is the **** Lights
Business Response
Date: 08/16/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com

Customer Answer
Date: 08/17/2022

Complaint: 17645628

I am rejecting this response because: I've still not received the lights that I ordered or seen a refund for them. It's not my fault that whoever packed the parcel didn't make sure all said items from order was in the parcel before shipping it. So I'm just supposed to accept not receiving an item I paid for? What kind of customer service is that?
Sincerely,

***********************
Business Response
Date: 08/27/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com

Business Response
Date: 09/01/2022
Hello,

We have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email recently on 5th August 2022.

Sincerely,

********
Amazon.com
Customer Answer
Date: 09/08/2022

Complaint: 17645628

I am rejecting this response because: I still have not received the lights that I ordered. I paid for them I expect to receive them. The lights was never in the package they sent to me. All the other items was delivered but the lights however never came. The only proof Amazon can provide is the packaged they shipped to me was delivered. They have no definite answer that the lights was ever put into the box prior to shipment and now that we are working on 2 months of this and they're being so tight wadded that they can't even fix their mistakes. I no longer want the lights I want my refund in full back to original payment form.

Sincerely,

***********************
Customer Answer
Date: 09/20/2022
I just want the lights that I ordered shipped or refunded for them since I never received them back to the original payment method.
Initial Complaint
Date:07/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a delivery that was opened. I called to inform them and asked for the delivery to be returned. They sent *** to pick up the two boxes. They re-sent the shipment; however, they only sent part of my order. I called the first time, I was told to file a police report. I called another time, the rep told me the same thing. I called a third time, I was told to contact *** on the pick-**. ** the meantime, the account shows their error!! The rep hung up the phone on me!!! This took place between July 8 and July 12.I need to receive the 4 of 24 flashlights that were never re-sent!!!The attached will show the discrepancy on their end.
Business Response
Date: 08/12/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with concerned department in this matter.

After reviewing they've informed us that On order 114-1322201-7129009 the return label shows 9 sets of lights were returned, however the return center shows we received 13 set back and 4 sets were refunded to you.

You've sent back 13 sets of lights total. We refunded 4 on order 114-1322201-7129009 and you've received the remaining 9 sets of lights in replacement order 113-7597194-6986617.

Therefore no items are there to be refunded. If you still need 13 sets, you need to order 4 more sets of light.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June Amazon showed me an offer for $15 off two $25 in app purchases. I used one offer on a purchase in June and the other was supposed to expire on 31st July. But when I tried today to place an order of items sold directly by Amazon.com it isnt taking off the discount. I am being shuttled from one rep to another and am on the third rep **** I am disappointed Amazon isnt honoring the offer even though I am obeying all the terms.
Business Response
Date: 08/02/2022
Hello Rohit,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the misunderstanding regarding the "Offer for $15 off $25 purchase for FAP" promotion that you saw on your account and have reviewed the terms of the offer.

The offer expired at 11:59 p.m. (PT) July 31, 2022 and in the offer period, eligible customers who sign in to Amazon's shopping app for the first time will receive a promotion code for $15 USD, to use towards purchases of $25 USD or more.

The offer was limited to one per customer and account. The maximum benefit you may receive from this offer is $15.

We will not be able to offer any billing adjustments or credits towards this issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/04/2022

Complaint: 17645618

I am rejecting this response because, I sent the reason to the business Amazon.com but the business never responded.

Sincerely,

Rohit Sud
Initial Complaint
Date:07/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint concerns the fraudulent and purposely deceptive description of a product I ordered, on line, from Amazon. Heres some info on the order: Delivered Jun 28, 2022 Track package EKR Custom Fit Car Seat Covers for *********** Ecosport S,SE,Titanium,SES 2018 2019 2020 2021 2022 2023 - Leather(Black)Return eligible through Jul 29, 2022 Buy it again Contact seller Return items ORDER PLACED Jun 9, 2022 SHIP TO ***************************** View Order Details total, $ ****** The wording suggest that these are, custom fit., meaning, MADE SPECIFICALLY FOR THE VEHICLE, INCLUDING THE *** MODEL. Example: 2021 **** Ecosport, SE. I purposely searched for this type of product, custom fit, knowing that I would pay a much higher price. When the first shipment arrived, it had four headrest covers, two which did not fit and one missing. In addition, the rear seat cover needs holes to mount the center headrest. I contacted the manufacturer and it was sadly apparent that these people dont speak, nor understand the English language. The next next shipment had three headrest covers which appear to fit poorly and still, NO WAY TO MOUNT THE CENTER HEADREST, without making holes in the seat cover. I paid to have a professional install these covers. So, it Ill have to have another to try to see if these fit ? Also, the company says that the armrest cover is on backwards. I mention this because the installer advised that the arm rest will not fully close. I trusted Amazon to provide retailers that are trustful and have been vetted. In addition, I recently ordered another item from Amazon, and was told, in writing, that it would be delivered that day, this happened again, with the replacement. In actuality, and you can verify this with **** at that time, NOTHING WAS PICKED UP FOR SHIPPING. At best, another issue with the English language, or deceptive info provided to cover something. The photos are provided for visual explanation.
Customer Answer
Date: 08/03/2022
This picture should be part of the above complaint, they submit that this was installed, backwards.

*****************************
Business Response
Date: 08/04/2022
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Order ID: *******************.

I've checked and see that this is a seller fulfilled order and I'm so sorry, we'll not be able to take any action in this case from our end.

However, I see that the seller has already sent you a replacement head rest.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/07/2022

Complaint: 17643765

I am rejecting this response because: if you understand the English language, as opposed to YOUR Retailer, who doesnt the only conclusion to this is, fraud. This debacle has been going on since June. Head rests and an arm rest that dont fit. That in itself, indicates fraud and deception. Custom made, is just that, it fits the specific car, without modification. They have been supplied pictures of the products, indicating the issues. Ive paid a professional to install what fits.

Sincerely,

*****************************
Initial Complaint
Date:07/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For several months I've experienced issues with either not receiving my packages at all with no trace of them, packages delivered at the wrong address according to pictures or packages running extremely late and Amazon forcing me to wait by constantly saying, I have to wait until their final arrival time to cancel although these products were ordered via prime due to the timing of needing them.
Business Response
Date: 08/24/2022
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue with your delivery and thank you for sharing the order number. While we would definitely like to review the concerns you have shared with us, I was not able to locate all the orders you have referred to.

A refund has been issued on the Order ID: ******************* shared on the complaint as a Stop and Return was requested on the order. You should see the refund in 3-5 days of issue.

The quickest way to resolve issues of this nature is to reach our **************** Teams, we are reachable 24/7. Most questions are answered in Your Account (www.amazon.com/your-account) or in our Help pages (www.amazon.com/help). If you do need to contact us in the future, here's a link to our Contact Us page:
http://www.amazon.com/gp/help/contact-us/general-questions.html

I request you to share the specific order numbers so we can look into the issue. In the absence of the order numbers, we have limited options. I assure you we will help by exploring all options on the orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/26/2022

Complaint: 17644804

I am rejecting this response because:
Refunds don't fix the problems. As a customer we or forced to wait for items through Amazon when they are delayed to avoid spending additional money. The orders in which I attach are not my only problem orders they're more so examples. While the prime service can be very beneficial it also defeats the purpose of paying for express delivery through Amazon because when you really need something and go choose Amazon because it delivers faster but may be more expensive this is when the Amazon never arrive. Yes no company is perfect but Amazon issues refunds and not correcting their logistics issues because they've gotten worse.
Sincerely,

**************************
Business Response
Date: 08/31/2022
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for sharing your concern with the deliveries with us and allowing us an option to review the issues with deliveries on your account.

When we are aware of issues impacting carrier delivery estimates in an area, we actively work towards address any concerns. Packages in transit with the carriers may become delayed because of the unprecedented demand and stricter safety protocols present during this ongoing global pandemic.

Subsequently, when planning the shipment routes, extended delivery windows may appear because carrier capacity has reached their threshold during that period, for that delivery area. Customer satisfaction is our top priority and we are partnering with available carriers to continue to increase capacity in the area.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

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