Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,262 total complaints in the last 3 years.
21,811 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Apple Watch from Amazon, with order number 112-8733152-2293820. The product was purchased from Amazon.com services LLC on July 11. I returned the item on July 13 and the return was received by Amazon on July 18. Amazon confirmed this in multiple calls that we have made to their customer support. However their portal doesnt show the updated return status as their processing center hasnt processed the return. As a result I am waiting for my money to be refunded.I want my money back as I have retuned their product as is. They informed me initially that they will return the money in 7 days of receiving the product. Then they changed to 14 days and now they are saying 30 days.This is causing financial and mental stress as my Credit card is accruing interest.
Business Response
Date: 08/03/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order that you've mentioned. Upon checking I see that the item was returned on Wednesday, July 13, 2022.

The concerned team has requested you to wait till Sunday, 14 August 2022. By that time the return will be processed.

We request you to wait till that time, once the return is processed we will issue a refund for the order.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Amazon Halo View that stopped working. They sent a replacement and I printed and used their provided shipping label to return the item.I was then charged for the replacement because they claim they never received it. I disputed the charge and they have threatened to charge another credit card
Business Response
Date: 08/03/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry your card was charged even though the return was made.

I've checked and see that the return was processed for the original order on Wednesday, July 27, 2022. I see that you have used a return carrier other than *** to return the item.

As the item is now returned and processed, I've issued refund for the charge made on the replacement order. You will see the refund in 5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:07/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complaint regarding ORDER # ***-8496241-5774668. On June 16, 2022, I ordered two items. Both items were listed as available at the same price at $56.94 "shipped from Amazon.com". One of the items was delivered on June 24, but the other, Mountain House Beef Stroganoff with Noodles, has not shipped after over a month. On July 24 I received an email from Amazon.com to "approve" the order for the remaining item. I called the same day and the customer service rep assured me that I got the email because I ordered it so long ago and now that the item was finally available, Amazon needed to confirm I still wanted it. I said I did and I approved. He told me he took care of things and the item would be shipped out in 48 hours. Nothing happened and I called on the following Tue (26th) and was told by three reps that the item is NOT available and there is no info WHEN OR IF it ever will be. The rep on Sunday lied to me, and the reps on Tue made NO effort to resolve the problem. I don't think this item will ever be shipped because due to inflation the price has increased dramatically ($81 from third parties at the time of writing) and $61.5 from the ********************** itself. Amazon is not able to lock in the original price we agreed on and therefore it now refuses to ship (even though it's actually IN STOCK from the manufacturer), forcing me to cancel the order. This is an egregious breach of contract and a dirty trick. You bait-n-switched me by offering a lower price so I bought from you, then you refuse to deliver but now I can't even buy from a third party due to double the price. If you didn't trick me into buying from you, I would have bought from a third party in June at a much lower price. It's the time and opportunity cost I want compensated from you, in addition to all the lies and disrespect from your reps.I want a FULL refund of the current price of the item from third party ($81 or whatever it is now) so I can buy from somewhere else.
Business Response
Date: 08/03/2022
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the delay in shipping of your order and have researched the issue. We regret any inconvenience due to inventory issues. We will not be able to offer any price adjustments or refunds on this issue.

While we try to ensure that all orders are fulfilled and delivered on time, occasionally issues beyond our control come up, and we understand your concern.

You have not been charged for the order, and you could request a cancellation before the order is shipped. When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon says that my Amazon account was closed for returning too many items. Every item refunded by Amazon was returned by me and verified by them. For some items that I had any issue with after the 30-day return policy, I contacted individual sellers about product warranty and the sellers chose at their own discretion to offer me returnless refunds. Everything on my account is valid within amazon policy but if they have an issue I am willing to not return any items ever from now on. I have conversations between me and sellers on the amazon where they ask me to not return the item for refund but amazon has removed access to those messages. My kids and family also use my amazon prime for any their needs and they may have made any mistakes I am unaware of at the moment The issue here is that I have over $300 of my personal gift card money on my Amazon account that I am legally privileged to and am the rightful owner of. I also was charged recently for a full year of amazon prime right before Amazon closed my account. I am unable to use that prime membership but amazon has also kept this money from me. Therefore I need my account restored and/or all my pending money on their platform returned. Please look into this issue and offer a valid solution. I cannot take a loss of over $300 by having Amazon take all my money. I also cannot access any of the items that I rightfully paid my hard-earned money for. This seems very unfair as amazon took my money and then canceled my account.I have spent countless hours trying to reach amazon by phone, by email and by chat but they are completely ignoring my concerns and denying me all access to my own account that contains my gift card money and the prime membership that I paid for.If amazon has anything they want me to remember for the future after opening my account, feel free to tell me. I needed at least any previous messages or warnings if amazon hadd a concern with my account.Thanks for looking into this,*********
Business Response
Date: 08/03/2022
Hello,

We have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email recently on 1st August, 2022.

Sincerely,

********
Amazon.com
Customer Answer
Date: 08/03/2022

Complaint: 17650106

I am rejecting this response because Amazon sent me a email that my money will be refunded via a cheque. Now they want to go back on their promises and deny a refund after already making the promise.:

Sincerely,

*******************************
Initial Complaint
Date:07/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has closed my account ******************* for misuse, however I have not done anything wrong. Id like my account to be reopened.
Business Response
Date: 08/07/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 7 August 2022.

Sincerely,

Rupsa
Amazon.com
Customer Answer
Date: 08/07/2022

Complaint: 17650073

I am rejecting this response because: I disagree with completely with this as I have done absolutely nothing wrong. You keep telling me I violated something when in fact I have done nothing wrong. You keep telling me my account is linked to others which is untrue.

Sincerely,

***********************
Initial Complaint
Date:07/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a fountain ****** 51 pen in June 27th that was shipped and sold be amazon. I was also told the item was recieved but it is now July 31 and still no refund back to my gift card. I asked about it today and received this reaponse: From Amazon: Hello,Once the carrier has received your return package, it can take a while to arrive at our returns center. In most situations, returns will be processed by Amazon in 14 days. In some situations, it may take longer. If you haven't been issued a refund after 14 days, we ask that you wait until 18 August 2022 for us to investigate what happened to your return.If you don't hear from our returns center by 18 August 2022 please write back so we can find out what happened.Best regards,***** Thank you.Amazon.com
Business Response
Date: 08/03/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately I'm unable to determine the exact order you are referring to as the order number is no mentioned in the complaint.

I request you to provide us the order number so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/31/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was on Amazon for a while, and in 2021, I made some orders, some which I never got and I think 2 that had the wrong item switched in. One order I had was thrown behind the gates behind my house, so when it showed as delivered and I didnt see them in the front of my house where it shouldve been, I spoke with Amazon, they did an investigation and processed a refund, but cancelled the refund and banned me saying I did too many refunds. I kept contacting them and they sent the same copy and pasted message for a while, so I called it quits. A couple months ago I opened a new acc under the same name and address, no problem. Added my gift card balance and made purchases, and a couple of weeks ago they banned me.
Business Response
Date: 08/03/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 4th August 2022.

Sincerely,

********
Amazon.com
Initial Complaint
Date:07/31/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed Amazon.com order number: 112-3780581-7598653 on June 30th, 2022. It was a rather expensive order for two items. It was scanned by the Amazon Logistics team as "delivered" also on June 30th, 2022. Reference tracking number: TBA616652711000. However, Amazon makes it near impossible to view tracking information for orders fulfilled through their own Logistics. It's just apart of their "system" of operations. Another part of Logistics system of operations is *** of the general area for a designated delivery. Even if an Amazon order is not delivered to the customer but rather within the *** area of the recipient address they refuse to take any responsibility over the situation if the order was not actually received to the customer. They refer customers to ask the local authorities for help rather than take responsibility themselves. And that's just the situation I'm in, however after I involved the local police in my situation where my order wasn't actually received when it was scanned as "delivered", an Amazon supervisor simply closed my account to end all correspondence. And this is very unprofessional to start. I paid a lot of money for this order and a resolution should be under way by now. I've filed a second police report and will attach it to this complaint and any subsequent complaints filed and to be compiled if legal action has to be pursued. I'm attempting to settle this matter formally at this moment.
Business Response
Date: 08/04/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 01 August, 2022.

Sincerely,

Sophie
Amazon.com
Initial Complaint
Date:07/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had 300 dollars on my gift cards on my amazon account when they closed it ***********************
Business Response
Date: 08/03/2022
Hello,

We have reviewed the customers buyer account and require more time to complete our review.

We have requested for some more time from the customer via email. We sent this request to their registered email address on 4th August 2022.

Sincerely,

********
Amazon.com
Initial Complaint
Date:07/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was closed and I had 200 in gift cards on it ******************
Business Response
Date: 08/04/2022
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to **** alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 4 August 2022.

Sincerely,

Rupsa
Amazon.com
Customer Answer
Date: 08/04/2022

Complaint: 17649879

I am rejecting this response because: This is stealing from customers. It is our money we used to purchase items and Amazon is just stealing it. I wonder how long Amazon has been frauding people in this way? It is wrong and illegal

Sincerely,

*************************

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