Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,184 total complaints in the last 3 years.
21,785 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, please help me out from this situation as you are only hope I have to get my account access back. I am very unhappy and unsatisfied with Amazon customer service as they have really caused me tension and also I lost my money in the gift card as my account is closed. I have a 4 year old who need amazon account to watch videos as they are really educational and very helpful for my sons development. I have $150 gift card in my account which is also blocked now, that my hard earn money.Amazon dont have right to take my money and create me inconvenience as I have not did any fraud or anything, I was just ordered products and return the products if I dont like them which I can do as amazon has free return if we dont like the product.my son is crying daily from last 2 week because of this as he cant see any videos. Looks like the customer rep was boosting their success on snatching my hard earned money. They closed my account first and not returning my gift card also. I lost 150$ gc and now they closed my account without refunding my item causing me mental tension. I am a loyal customer.This is so unfair on them for not notifying before that they are closing my account and using my money. At Least if I had known beforehand I would have diverted my $150 somewhere.My kids completely rely on Amazon where kids watch different shows on Amazon prime now they are crying as they cannot watch their shows and we cant use Amazon fire stick. I have been calling customer service daily and asking them to return my amount back but no response. Some agent says something and another agent says something and one agent rudely spoke to me saying we have your money and we wont give you back .Now as a parent I am requesting you to please reinitiate my account at least for the sake of my kids crying faces. Now onwards I will only use my account to make a purchase where I never ever think to return it. I can't see my kids screaming and crying. Please kindly take some action.
Business Response
Date: 08/16/2022
Hello Arjun,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Account access issue.

I've checked and see that your account has been reinstated and you can now place orders.

Also, any pending refunds or payments will be initiated, please contact your bank for more information if any.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******** graphics card from Amazon on or around may 30th (may 30th was the date in which my bank was charged) I proceeded to contact Amazon but I expect extremely vague replies as Amazon seems to be notorious for this kind of thing online. I have been a Amazon customer for years. Our household alone orders nearly daily from Amazon. The accounts closed are my personal accounts or *********************** accounts. I have only refunded 1 item which was the graphics card which is why Im assuming they closed my account because they issued the refund for the graphics card a few days ago. Which took them over a month to do as they where processing my refund. I have purchased computer parts from them before which is why I am confused as to why they would think Im maliciously trying to refund??? If it was going to be this big of deal I would have sold the graphics card locally to avoid being banned from their website! After reviewing similar situations online it seems Amazon is not helpful in helping customers who have been wrongfully accused with no consistent or concise answer.
Business Response
Date: 08/17/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 17th August 2022.

Sincerely,

********
Amazon.com
Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Friday the *** was supposed to pick up a faulty MASSAGER & return it for a replacement. They went to the SiDE door and Not the ***** door. They left a label at the SIde door while my package was still lying at my front door . The door and side of the house with all the windows, shutters and front porch. They cant even read two signs that read , This is not the front door or raise their head to look at a Fro r door to see a package laying there. They need to return and and give me a date they plan to pick up the package they missed the First time,because Im not driving it to *** location because they cant tell the difference between a front and side door. This isnt my fault the arent trained properly and cant READ
Business Response
Date: 08/04/2022
Hello Hello *************************,,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order return pickup.

I apologize for the inconvenience that you've experienced in this case.

I've already created a new pickup for the order and updated the pickup instructions to the team.

We'll make sure that this is not repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I left the package at the corner of my front and side of my house with the white label facing the road. The drivers need to be trained better at locating a front door. Its the part of the house of entry with a bunch of windows, shutters and Activity. There are No bushes or shrubbery to prevent them seeing a box if they would raise there head and pay attention to both doors in the future. I wont be using Amazon as much from here on out, too much of a hassle , faulty products and hard to make a return

Sincerely,

*************************
Initial Complaint
Date:08/01/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CONSTANTLY late deliveries... I wanted to cancel delivery invoice number ORDER # ***-3475272-0850631 because it is late and they refuse to let me.. I WANT MY MONEY BACK.
Business Response
Date: 08/04/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the refund for the Order ID: *******************.

I've checked and see that the refund of $21.31 has been processed on Tuesday, August 2, 2022 at 7:03 AM (PDT) to the original payment method which was used.

Refund will be credited within 3 to 5 business days from the day it was initiated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/01/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered multiple items for my upcoming wedding from Amazon and have had no problem up until now. One of the items I ordered was a JBL PartyBox 310 Bluetooth speaker that I ordered on July 26th. On July 28th I received a notification saying it was delivered like I do with all my other packages but this time there was no picture of the item on my porch like I receive with all my other Amazon packages. I went outside and there was nothing on my porch. I contacted Amazon and explained what happened and they said that in there system is shows as delivered and they cant do anything about it. I asked for proof of delivery because they dont even have a picture of the package when it was delivered this time like they always do and they just kept on saying that the shipper said it was delivered without any other proof and they said they couldnt do anything else to help me. I have been an Amazon prime customer for years now and have ordered 100s of packages from Amazon and this is honestly ridiculous. My wedding is coming up and I have a tight schedule and right now I dont have the speaker that I need for it and I dont have my money now either.
Business Response
Date: 08/04/2022
Hello Zeel,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-1554150-8889066.

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before 45 days from date of delivery and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It's about Amazon order ORDER # ***-4329567-6151403, which was placed on Jul. 15th, received and returned with Amazon hub drop off on Jul. 17th due to quality issue.They told me that the refund will be issued once they receive the item, which should not take too long time. However there is still no update after 2 weeks. Previous they manually issue the refund after 2 weeks, but this time they asked me to wait for another 17 days before they can take a look in to this case. It's not reasonable to take so long time for the refund, and I feel like if I don't do anything, they will keep delaying my refund for this case or for any other items in the future.I hope they can issue the refund as soon as possible. And stick to the policy, issue the refund in 2 weeks even they "consider" the package is still on the way.
Business Response
Date: 08/04/2022
Hello Xiao,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the delay in processing the return of 70mai 2.7K Dash Cam M500.

I've checked and see that it has been more than two weeks since the return is received at the Amazon Hub. Hence, I've requested a full refund of $121.26 to the original payment method used.

This refund will be processed to your gift card balance with in next 2-4 hours.

Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=111-4329567-6151403

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a text message to call ************** as my amazon account was charged $395.83 with ACCOUNT #AMZ2560 and I did not make that purchase.The text number was ************** ***** Fraudulent answers
Business Response
Date: 08/04/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

The text you received wasn't from Amazon.com. For your protection, do not respond to it, and do not open any attachments or click any links it contains.

If you receive a suspicious email or text, you can report it by following the guidelines from our Help page: https://www.amazon.com/gp/help/customer/display.html/?nodeId=****************

If you responded to the text/email or visited a linked website but didn't provide any personal information (such as your login or password), your Amazon.com account information should still be safe. However, if you did respond or if you visited a forged website and entered your Amazon.com login and password (or any other personal information), we recommend that you update your Amazon.com password immediately by going to Your Account (http://www.amazon.com/your-account) and selecting "Login & Security." If you provided financial information, you may want to contact your bank or credit card provider.

To learn more about ways to protect yourself from phishing, go to our Help pages:
http://www.amazon.com/phish

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/01/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon contracts *** to deliver items . *** marks the items as delivered but never delivers them .This has happened more than once and Amazon just offers refunds and doesnt understand that people order item for a purpose , there is no accountability and care for the consumer . As a long time prime customer I should get better service and guarantee that my items will be delivered as indicated . i HAVE LOST A LOT OF MONEY DUE TO THEIR CARELESSNESS AND LACK OF ACCOUNTABILITY
Business Response
Date: 08/04/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order delivery issues with *** carrier team.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that we totally relay on the order tracking and its updated as per the order delivery sequence.

However, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am a member of Amazon Merchant. I changed to a new computer at the end of June this year, and then logged into my Amazon store as normal. Because the fee of the receiving bank I used before was relatively high, I updated my receiving bank account and completed it under the guidance of the system. But unfortunately, after 1 hour, the system mistakenly thought that my account was logged in by an unauthorized party, which was ridiculous, and then my account was LOCKED. And, on July 20, Amazon even told me to close my account. Yes, Amazon has CLOSED my account without authorization, preventing me from entering the account for normal business activities, so that I will not be able to withdraw my payment. It's horrible, I have to tell everyone that Amazon has a huge risk that they would lock my account without communication and make my payment very much hindered. Also, I made almost 10 calls a day with Amazon customer service during this period, but to no avail. I am disappointed I have my email, password and 2 step password. My account is operated by myself and has not been logged in by an unauthorized party. Please Amazon restore my account as soon as possible. My account is **********************
Business Response
Date: 08/25/2022
Greetings from Amazon Services,
On checking the selling account, I see that the seller account status is Normal
I would request the seller to try logging in and seller should be able to login without any error.You can login using the link below:
https://sell.amazon.com/programs/professional-services?ref_=asus_soa_rd&
If seller faces any error, please do let us know with screenshot of the error message to investigate further
Customer Answer
Date: 08/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account at Amazon has been locked since early April. I have called 8 times and each time they said someone would be in contact within ************************************** My account has all my payment info in it. This is what it says when I try to sign in. Account locked Your account has been locked for misuse of Amazons services. We have sent you an email with additional information. I don't know what happened but I have done nothing different than I have for years as a customer of **********************. I would like my account reopened. All my music which I have paid for and all my Kindles are registered on this account. Am I suppose to lose all my items I have paid for. I have been a customer for years and can't get to anybody that can actually do something about this problem. So far Amazon's customer service has been terrible.
Business Response
Date: 08/15/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have restored the access to your Amazon.com account. You can now sign in and place orders.

Thank you for your patience and we are sorry if any inconvenience was caused.

Regards,
Arun

Amazon.com
http://www.amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.