Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,243 total complaints in the last 3 years.
21,844 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I arranged with Project Camp, part of Amazon, to self-publish a book. As we were working on it, a publisher who wanted to publish the book contacted me.. I tried to cancel my services with Project Camp but have not heard back from either the person I was working with. I asked for his supervisor and nothing. I want a refund.
Business Response
Date: 08/25/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us while trying to publish your book on Amazon. While I tried researching the issue, I was not able to locate any information on this issue.

We need more information on the emails and communication shared so we can engage the correct team on this issue.

Please share any emails shared or screenshots pertaining to the issue for research as well.

We look forward to hearing from you soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/26/2022

Complaint: 17688939

I am rejecting this response because: I was not able to log in to projectcamp.com, where all my work took place. My login is ******************** and password is Stupid888. Can you try to log in? All my correspondence is here.

Sincerely,

***************************
Business Response
Date: 08/31/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you have shared with us and have researched the matter in detail. I am not able to find any direct relation of projectcamp.com with Amazon.com using the information provided.

We would strongly recommend you do not share user names and passwords over email. I would also suggest you try reaching the website directly on the issue as we will not be able to take any action or offer insights into this matter.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On asin B08PQ1SZPT Some one is claiming that the items are counterfeit. But you have provided no proof and from what i can tell that the person making this claim has even inspected my items. I have tried to reach out several times for communication but i get no reply. I can understand that some one does not want me to sell this item. but claiming that it is counterfeit while not even inspecting the item and giving me the reason that they know it is counterfeit is just wrong . what i am asking is for you to send back my inventory. you have no right to hold my inventory in "fc processing"I cannot request for you to return these items myself . I have reached out in several cases but get no reply . case # ***********
Business Response
Date: 08/12/2022
Hello,
We have decided to reinstate this listings and an email was sent to them informing them of this decision on 08/12/2022.
Thanks,
Amazon.com
Seller Performance
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order under order number 114-0465569-0133848 on august 1st with a guaranteed delivery date of august 9th. On august 9th I was notified that the order was not delivering until august 19th and when I called was told that the order would deliver august 22nd. This is unacceptable and inconvenient. Furthermore, I was offered a disrespectful credit of $5! I want my order delivered and a full refund for the inconvenience.
Business Response
Date: 08/11/2022
Hello De ***********************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern with the changed delivery date and have looked into the matter. We will not be able to offer a credit or refund, in addition to delivery.

As of this point in time, the items shows in advanced shipping and we expect it to be with you on or before Friday, August 12, 2022 by **** PM or so.

We make all efforts to ensure your package gets to you on time, but occasionally there are unforeseen issues. The associate who offered the credit offered the best available option, as we will not be able to offer a higher credit or discount.

In case the item will be too late for you to be usable, you could request a return on the package or refuse the delivery.

I hope this works for you. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 22, 2022 I purchased Master Series The Dicktator Adjustable Extreme *** Machine with D**** for $577.87. The item I received didnt function as described in the listing. Also with further use I noticed the adjustment screws would loosen no matter how tight you get them or not work at all. I tried contacting Amazon because the listing said it was eligible for refund/ replacement. They refuse to do either and keep telling me to contact the manufacturer, but they give me the wrong number or website for the manufacture every time I contact them. Order #: 112-4058457-8675437
Business Response
Date: 08/11/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on your order and have looked up the order for available options. The order was marked as non-returnable, and I am afraid, the original information shared with you was correct. We will not be able to request a return or a refund on this item.

f the option to request a replacement or a part isnt available, the quickest way to have this issue resolved is to contact the manufacturer directly for troubleshooting / about the defective parts. You can find the manufacturer's contact information on the packaging that you received with the item. As an alternative, you could try to locate the manufacturer's contact information online. (Manufacturer :? *******, Website : ******* https://*********).

The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacement part. You can view and print an invoice for your order from this link:
https://www.amazon.com/gp/css/summary/print.html?orderID=112-4058457-8675437.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an "Amazon eero pro 6 tri-band mesh wi-fi 6 system with built-in Zagbee home hub(3-pack)" for my relatives on June 15, 2022. The order number was 114-3456238-8258642 and the cost was $599 plus tax. My relative received a defect device in the package. The recipient (Amazon account ***************** initiated a return/refund request in the online return center, following the instructions on its gift receipt on June 29, and took the package to Amazon Hub Locker+ (Westwood). The Amazon staff accented the return package and we immediately received an email confirmation on July 1, 2022. (01:03 PM PDT). We have called over and over and have been told to wait 2 days, 3-5 days, 14 days and wait until August 1 for my refund to be processed. They keep assuring me that I will receive a refund after August 1 but never do. We also exchanged emails with Amazon customer service center after August 1, but it has not been resolved yet. It is over 38 days now and I have not received my refund. Please help me to get my full refund.I will submit any evidence records as you need. Please let me know. Thank you!
Business Response
Date: 08/11/2022
Hello ***********;***,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you haven't received your refund for Amazon eero Pro 6 tri-band mesh. Upon checking, I see that the package tracking shows it's being returned to you. Once you receive it back, please resend it back to Amazon.

You can mail your package back using the return label provided in our Online Returns Center (http://www.amazon.com/returns)

The return window for the item expires on July 18, 2022. You can still return the item after the return window, but you may be charged a restocking fee.

Unfortunately, we can't take action until the item is received at the Return Center.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Our Amazon KDP account was deactivated due to a copyright infringement claim made against the book: Excel 2022: The most comprehensive handbook with step-by-step pictures for mastering ********* Excel in less than 5 minutes a day. We tried to work with Amazon KDP to address the claim that was filed against us so we could resolve it and reinstated our KDP account. We got a retraction from the rights owner that filed the complaint, however, Amazon will not work with us despite this fact.The rights owner, *******************************, had filed a claim under complaint ID: *********** against my book regarding the cover of my book, since the image cover looked similar to theirs. To provide context, we had hired a freelancer to help us create a book cover for this ASIN. He took our image from Shutterstock with a premium subscription, and provided us with the license for the image he used to create the cover, which weve shared with Amazon. This gave us the impression that we had the rights to the cover of the book.When we received a claim from the rights owner about the cover of our book, we reached out to the rights owner to discuss the issue so we could resolve it. They compared the two books for us, and we could instantly recognize the similarities between the two books. However, we want to be clear: we did not intentionally imitate his book cover, and we did not directly use any of their material when creating our own cover. We apologized to the rights owner for this oversight on our end. We reached out to the freelancer we hired to create the cover to discuss the issue, and he admitted that he had googled similar ebooks and used their format to create our cover. We should have reviewed the cover of the book prior to publishing the listing to ensure that it did not infringe on anyones content. Had we done a bit of research about similar books within this field, we would have noticed that the cover we received from the freelancer looks very familiar to the cover of another book.To resolve this problem, we provided our license to ********************** to show why we believed we had the rights to the cover image, even though after educating ourselves on the topic and comparing the two book covers, we understand we shouldve done more research before coming to that conclusion. That being said, we worked directly with the rights owner who has withdraw his complaint and requested that the book be reinstated for sale on Amazon. We understand that we made a mistake here and we will be removing this book entirely to ensure there is no confusion between the two books. To prevent this problem from happening again, we expressed to Amazon that we will no longer be working with any freelancers when creating and publishing books to Amazon. From now on we will hire actual publishers from publishing companies who can help us ensure that we are working within the copyright laws and not infringing.We will also review all of our book covers in the future and research similar books on our topic so we can be certain when we have a cover for our book, that its completely ********** will be certain that all the images used in our books have no copyrights associated with them, or we have the license or rights to use the images we will be sure the license for the cover applies to the entire cover, and not just a particular image or portion of the cover such as in this instance. We have hired a copyright consultant who has educated us on the laws of copyright we should be aware of, and is there to help us whenever we have any questions about copyright. In the future, before we publish a book with KDP, we will research all similar books within the same field of interest to ensure our book cover does not resemble another. Weve expressed all of this to Amazon, explaining that this was our mistake and we will not make it again, however, Amazon has been very unwilling to work with us. We would like to request the opportunity to work with Amazon so we can get our account reinstated. If theres something more Amazon would like us to address, we would be more than happy to resolve any remaining issues to get the account reinstated. We value our ability to sell on Amazon KDP, and we understand how important it is to use your Amazon KDP account responsibly and be compliant with Amazons policies. We want to emphasize to Amazon that we understand the mistake we made here and we will make sure it doesnt happen again. We appreciate your consideration when reviewing the information provided and hope you can assist us with reinstating our Amazon KDP account.Regards, *********************** **********************
Business Response
Date: 08/12/2022
On 6/30, ****************** contacted KDP to request the reinstatement of his account under email address: ************************* On 7/1, the Executive Customer Relations team emailed ****************** and reiterated our decision to uphold the termination of the account since the publisher was found in violation of our Content Guidelines. Finally, the publisher was also told on 7/9 that he was no longer eligible to receive any outstanding royalties and was advised that it was our final decision and we wont be offering further insight or action on this matter.
Customer Answer
Date: 08/15/2022

Complaint: 17688080

Im rejecting Amazons response because they havent given me the opportunity to actually appeal for my account back. The rights owner filed a claim against one of the books I published, and my account was immediately terminated without any proper ability to appeal. I appealed anyways, but the only responses I received from Amazon was that if I made any mistake, I wont be allowed to appeal to get the account reinstated.

The rights owner even retracted their claim after I reached out to them about this issue. Despite the retraction, my apology for my mistake and my commitment to never make this mistake again, I was not given a second chance by Amazon to appeal for the account to be reinstated and correct myself.

I understand the mistake I made here, I understand the severity of it, and I can ensure I dont make the same mistake again. I would like the opportunity to continue appealing until Amazon feels Ive properly addressed the issue, or I would like to be reinstated and given a second chance to manage my KDP account in a way that complies with Amazon policies.

Either way, Im rejecting Amazons response on the basis that I was not given a fair chance to appeal for my account to be reinstated. I made a mistake, but if the rights owner forgave me, I dont understand why Amazon is unwilling to; especially if Im committed to ensuring the same mistake never happens again. My oversight here shouldnt mean I can never operate an Amazon KDP account again.

I understand that I violated Amazons trust, but I am committed to never making the same mistake, and will never give Amazon another reason to question my commitment to them and their policies again.

I appreciate your consideration when reviewing the information and would like to request further assistance if possible so I can reach some sort of resolution with Amazon.

Sincerely,

***********************

**********************
Customer Answer
Date: 09/16/2022
Hello,

I am writing to you regarding the following case "Complaint ID: ******** - Date Filed: 8/8/2022 with email: *********************** my case was opened because Amazon closed my kdp account as a seller of print books and ebooks, as a result of a claim by another seller toward a book of mine.

However the seller who made the claim, after very few days withdrew it, cancelled the claim he had made against me and my book, but my account remains closed and Amazon support does not take me into consideration at all, confirming the closure, which seems illogical to me. Also since amazon kdp pays at 60 days, I have not been paid royalties for the last 2 months, which is causing me quite a loss.

After several emails where I urge amazon support to reopen my account and/or pay at least my outstanding royalties, I have always been responded with pre-filled copy-pasted emails where they confirm their decision, with no explanation or interest towards my situation.

I contacted you and opened a case on BBB to precisely resolve this situation but after only one response from Amazon where they confirm the closure (from my point of view illogical since the claim has been withdrawn), I rejected this response from amazon of a few words because it was a standard response and not in-depth of my case, but my case on BBB was closed by your organization believing that Amazon had responded.

I am therefore writing to you to inform you of my situation and request that the case be reopened so that there can be clearer communication between me and amazon, because I feel that I am being treated unfairly, trying to come to an agreement to reopen the account and/or payment of the outstanding royalties for the past 2 months.

Looking forward to your kind reply I wish you a good day.
Initial Complaint
Date:08/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 31st at 8:51 p.m. my card was refunded a $5.40 refund from Amazon for money they had taken out earlier that day and I had not given the permission and asked for a refund. Then at 9:51 p.m. July 31st another $5.40 was taken out of my account. I called for a refund and Amazon says they cannot find that transaction. And refuse to absolutely refund me just my $5.40 that my venmo account clearly shows Amazon Digital took out 540 at 9:51. All I'm asking is my $5.40 back.
Business Response
Date: 08/11/2022
Hello Lacey,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the unknown charge you see on your account and have reviewed the matter in detail. I was not able to locate the charge or the account using the email or phone number provided.

Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

If you are able to locate the 9 character alphanumeric charge description on your statement, you could try reaching our **************** Team for assistance.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a purse from Amazon on July 30, 2022. It was not what I expected and I returned it on or around 8/1/2022 to an Amazon locker in ******, ** at the ****. I was supposed to have my return within 2 -4 hours but never got it. I messaged Amazon on or around 8/2/2022 and was told I would have my refund by 8/8/2022. On 8/8/2022, I messaged them again and told them I did not have my refund. They said I would not get my refund until it arrived at facility. However, now on the amazon site it does not show that I ever returned item. It appears my item was lost after I put it in the amazon locker but I never got my $50 refund.
Business Response
Date: 08/11/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the return and the corresponding refund; and have tried researching for more information using the information provided. I could not find the related order number.

In this case, we request you wait for the return to be received and processed. It can take upto 30 days in some cases for a return to reach and be processed, so we recommend you wait till 30 days from the date the carrier received the return.

You will get an email from our returns tam once they process. If you do not hear from them after 30 days, reach our **************** Teams for more assistance.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,My account on Amazon is deactivated now. As the owner of the Store I provided Amazon with several details regarding the deactivation of my account and why I believe it was erroneous. The **** in question was removed from the inventory in order to preclude any potential violations of Amazon Policies and Guidelines. The deactivation of the listing, and, consequently, of the account took place erroneously. The main factor for this is that our product is the REPLACEMENT for SubZero, not SubZero itself. And it is stated directly in the name of the listing. We have bought new items from our supplier to show that he continues to sell these items successfully. For your convenience I also attach an invoice and contact details of the supplier:Name: PARS Holdings LLC Address: ****************************************************************************** Email: ******************** Phone: *************** Kind regards,GNuhoglu Store.
Business Response
Date: 09/01/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 12th August 2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/07/2022

Complaint: 17687307

I am rejecting this response because:

Today I have attached all the necessary information.

Sincerely,

Gueler Nuhoglu
Business Response
Date: 09/15/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 09/15/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/22/2022

Complaint: 17687307

I am rejecting this response because:

I have already sent all the necessary information to Amazon today.

Sincerely,

Gueler Nuhoglu
Business Response
Date: 10/02/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/2/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/10/2022

Complaint: 17687307

I am rejecting this response because:

We have an invoice from our supplier. Please, note, that we sold a
replacement, not an origina item. And this information is directly reflected at
the product title. It means that we do not need to provide Amazon with LOA/LA.

For your convenience I also attach contact details of the supplier:

Name: PARS Holdings LLC
Address: ************************************************************************ 07024
Email: ********************
Phone: ***************

Sincerely,

Gueler Nuhoglu
Business Response
Date: 10/20/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/20/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/26/2022

Complaint: 17687307

I am rejecting this response because:

We have sent everything Amazon requested. All our documents comply with Amazon policies. Our account must be reactivated. We duplicate our respond to Amazon:
"Dear Amazon!
I am sending you a letter of authorization as well as an invoice as you
requested.

For your convenience I also attach contact details of the supplier:

Name: PARS Holdings LLC
Address: ************************************************************************ 07024
Email: ********************
Phone: ***************"

Sincerely,

Gueler Nuhoglu
Business Response
Date: 11/01/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/1/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/02/2022

Complaint: 17687307

I am rejecting this response because:

I have already provided Amazon with all the necessary information.

Dear Amazon!
I am sending you a letter of authorization as well as an invoice as you
requested.

For your convenience I also attach contact details of the supplier:

Name: PARS Holdings LLC
Address: ************************************************************************ 07024
Email: ********************
Phone: ***************

Kind regards,
GNuhoglu Store.

Business Response
Date: 11/05/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/5/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/14/2022

Complaint: 17687307

I am rejecting this response because:

We have already submitted all the documents that Amazon requested. Here is our response:
"Dear Amazon!
As you requested, I am sending you a letter of authorization as well as an invoice for the purposes of review.

For your convenience I also attach contact details of the supplier:

Name: PARS Holdings LLC
Address: ************************************************************************ 07024
Email: ********************
Phone: ***************"

Sincerely,

Gueler Nuhoglu
Business Response
Date: 11/30/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/30/2022. Thanks, Amazon.com Seller Performance
Customer Answer
Date: 12/03/2022

Complaint: 17687307

I am rejecting this response because:

Today we have submitted the information one more tome!!!
Here is the message:

"Dear Amazon!

You requested from us a proof of product authenticity. So, we are attaching
a letter of authorization as well as an invoice for the purposes of review. We
have highlighted the main information in red colour!!!

For your convenience I also attach contact details of the supplier:

Name: PARS Holdings LLC
Address: ************************************************************************ 07024
Email: ********************
Phone: ***************

Please, accept the documents and reactivate our account".

Sincerely,

Gueler Nuhoglu
Customer Answer
Date: 12/09/2022
Dear BBB!
We are kindly attaching a LOA that we submitted to Amazon. Also you have the invoice for the problematic ASIN. All these mean that we meet the requirements of Amazon. have all the necessary documentation and may continue selling on Amazon. For this purposes we are asking about our account reactivation.
Business Response
Date: 12/13/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on [12-13-2022]. Thanks, Amazon.com Seller Performance
Customer Answer
Date: 12/19/2022

Complaint: 17687307

I am rejecting this response because:

Here is our answer to Amazon:
"Dear Amazon!
As you requested, I am sending you a letter of authorization for the purposes of review.

For your convenience I also attach contact details of the supplier:

Name: PARS Holdings LLC
Address: ************************************************************************ 07024
Email: ********************
Phone: ***************"

Kind regards,
GNuhoglu Store.

Sincerely,

Gueler Nuhoglu
Business Response
Date: 01/18/2023
Greetings from Amazon.com,

I understand the seller is requesting assistance with the status of their Seller Central account.

The Executive team requires that a case regarding specific issues be raised to our Selling Partner teams first. Our Support teams are on hand to offer **************** dedicated technical support, and should be the first point of contact for addressing any questions or concerns related to the seller's Amazon Selling account.

While we do understand that some of the processes can take time, we must ask that the seller initiate contact with the aforementioned channels before engaging the Executive Seller Selling Partner Relations teams.
Customer Answer
Date: 01/25/2023

Complaint: 17687307

I am rejecting this response because:

We have carefully studied the comment from Amazon and want to write the following in response.

Firstly, we contacted Amazon about appealing our account in all ways available to the seller: we sent an appeal and documents using the "Reactivate your account" and "Submit additional information" buttons, made a large number of calls to the Account Health Support, as well as Seller Support. This is all the functionality available to the seller, and we used it. We have sent absolutely everything that Amazon requested from us to reactivate the account.

Secondly, we do not know the Seller Partner Team and the Executive Team, we do not have the contact details of these teams, Amazon has never provided them to us.

Thirdly, we wrote to the BBB only after all means of settling the dispute with Amazon had been exhausted.

That is why we are now asking for our complaint to be resolved through the BBB. Namely, accept our documents, since they are fully valid and correct, and reactivate our account. Thanks.

Sincerely,

Gueler Nuhoglu
Business Response
Date: 02/10/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 31 Jan 2023.
Sincerely,

**********
Amazon.com
Customer Answer
Date: 02/16/2023

Complaint: 17687307

I am rejecting this response because:

Amazon requested a LOA from ** to reactivate our account. And we have this document! The document is fully authentic. It MUST BE ACCEPTED!!! PLEASE, FINALLY REACTIVATE OUR ACCOUNT. WE ARE VERY WAITING FOR THIS.

Sincerely,

Gueler Nuhoglu
Initial Complaint
Date:08/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon lock my account in June without an explanation. I have called their customer service several times. Their reps state they don't know the reason and will escalate to their security department. I have received emails from them on at least 4-5 occasions stating the account has been unlocked/restored - but the account still doesn't work. On each occasion the process is repeated (they notify their security department, I receive a restored functionality email but the account still doesn't work). Their customer service says there is no one else they or I can speak to. They also will not refund my money for the inability to use the account for 2 months. The customer service rep says they can't give me a credit/refund because they can't get into the account.
Customer Answer
Date: 08/11/2022
My name is *******************************. Since filing the original complaint, Amazon staff retaliated against me, hung up on me and closed the account.
Business Response
Date: 08/25/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As we informed you earlier, we have closed this account. This is because you have not met the terms of our Conditions of Use agreement. Learn more about the Conditions of Use by following this link: https://www.amazon.com/gp/help/customer/display.html?nodeId=*********.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site. As our investigations are proprietary, we will not be able to share our findings or methods.

If you have any digital content on this account, you can access the content by clicking the Manage Your Content and Devices link on the "Your Account" menu on Amazon.com.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/26/2022

Complaint: 17687252

I am rejecting this response because: It is not an accurate reflection of the situation. There are multiple matters affection my issue and it is not because I am upset. Several months ago Amazon sent me a warning about how I was using the account. The warning email was phrased that indicated Amazon wanted to understand how/why I was I was using the account but it also contained some accusation that were not accurate. I tried to provide feedback about how I was using the account but also disputed some of the content of the email. I stopped buying & trying items after the warning email and contacted Amazon customer service before making any returns following the warning. The warning email did not explain how to mitigate Amazon's concern. In June the account was locked and in speaking with the Amazon representative, I was led to believe it was a technical issue (not related to the warning email several months earlier). The representatives said the account should be working and they didn't understand why is wasn't. Based upon their statements and my knowledge of I.T., I believed a technical issue shouldn't take that long to be resolved. I didn't know there were residual concerns about my purchases from earlier in the year. As I said, I stopped purchasing items that were recommended in ******* videos and returning them if they didn't live up to the advertisement. I greatly reduced the purchases and only brought needed items since the warning email. So in June, I didn't think there was still a concern about possible abuse of the agreement. Had I known it was an abuse concern instead of a technical one, I would have handled everything differently. But the Amazon representative still didn't have to hang up on me. Thanks for reviewing my response.

Sincerely,

******************

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