Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,742 total complaints in the last 3 years.
21,984 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/09/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am struggling to get an answer from Amazon about getting my account back. I know that there were a lot of problems.I was using a VA to manage and run my account, they led me to believe that they were able to manage and operate the account appropriately. I was lied to, and this has led to the loss of my account. I have reached out to Amazon several times, but most of the answers I get back are generic and unhelpful.I have explained to Amazon that I am interested in only using FBA, from new sourcing, but even this is met with silence and no assistance. Amazon always claims they are the Most ************************ in the world. This has not been my experience with Amazon.Amazon has closed my account, held my funds, and offered no assistance.
Business Response
Date: 08/14/2022
Hello,

We have conducted a review and confirmed the correct action has been taken with the enforcement of the account. Seller does not fit for reinstatement at this time.

Thanks,

Amazon.com Seller Performance
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently tried to return 3 items from my previous order on my Amazon account Order(#***-1390545-0958606).I returned all 3 items and after waiting a few weeks i still did not receive anything.So I contacted customer service and they said to wait until August 25th.After they told me this I received a OFM email from Amazon saying they closed my Amazon account.I am fine with the decision to close my account and do not wish to get it back but i would also want my money from they items i returned back to you guys i think that would be fair for both parties.Below i will show a receipt of the *** driver coming to pick up these items it will show 2 tracking numbers.1 tracking with 1 ipad the second with the other 2 ipads.And has been confirmed that these items have made it back to the return center
Business Response
Date: 08/15/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10 August, 2022.

Sincerely,
Amazon.com
Customer Answer
Date: 08/16/2022

Complaint: 17692264

I am rejecting this response because:I do not mind the fact that Amazon decided to close my account.What i was making this complaint about my refund that was supposed to sent to me.For order #***-1390545-0958606
Sincerely,

***********************;
Business Response
Date: 08/27/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked the return status and see that all are returning back to you. None of the packages returned to Amazon for processing. In this case we are unable to issue refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item canceled for your Amazon.com order #***-8661888-8510657 Pre-ordered two quantity of this item on Aug 30 2021 and order was randomly cancelled Aug 3 2022 after waiting a year. Amazon sent multiple date changes. Others have received this item but I have not and have gotten terrible service from ****** and amazon.Was told from ****** 08/09 that inventory was purchased from ****** to Amazon. They are responsible.
Business Response
Date: 08/13/2022
Hello *************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with the cancelled order #***-8661888-8510657.

The information in order cancellation email sent on August 3, 2022 is correct. The order was cancelled due to lack of availability of the product. The order are fulfilled on 'first come first serve basis'. You've not been charged for this cancelled order.

The product not available with Amazon, however it is sold by third party sellers on our marketplace.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a phone, case, screen protector and sim card that was suppose to come with the phone. I was charges $147.51 total. Since the phone did not work, I sent it back and now they say they deposited the money in my bank account but I never received it. They said it was refunded on July 23, 2022.
Business Response
Date: 08/12/2022
Hello ************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

We were unable to locate an account with the email ID you've mentioned. We request you to write us back from the email ID associated with your account along with the order ID for us to look into this further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wish yall would actually deliver your promises that are bunch of lies. I contact your customer service I am bounced back and forth thru 4 people just to get the same thing repeated it was incorrect information on our end so we cannot honor what our employee offered then I get another representative that states I will send you to a team member of yet another team that will issue you that 46 dollar refund just to get ******* supervisor of customer service team to tell me again the information we provided on that email is wrong and I cannot refund you what was promised. I cannot believe how your company can offer something in writing and then just tell me with a sarcastic laugh im sorry but no I will not refund you. Here is the email I received. And please if you are a lawyer contact me because again this was promised by Amazon back in June 23 and now they are backing up from something they promised .
Business Response
Date: 08/13/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your recent experience with Amazon customer service and for the incorrect information provided.

We've forwarded your feedback to ensure the associates are coached and to refrain from making any incorrect promises.

I understand our other associates have denied the refund. In this case, we cannot issue a refund and if you no longer want the product, we request you to return the product for a refund.
'
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 23, 2022, an Amazon driver had delivered a package (order #***-304359-350908) and as they were backing out of our driveway, the right front wheel of their vehicle caught the edge of our landscape retaining wall and caused damage to it. My wife watched the incident from a window and subsequently tried to catch the driver, but was unable to do so as they had driven away. We have filed a claim with Amazon's insurance affiliate (************* number AMZ2022175126) and had to (through several emails) prove that the incident happened. After explaining several times that we did not have a video surveillance system, and that my wife witnessed the incident, they finally emailed us with a response saying that they would review the claim and get back to us in 2-3 business days. As of this writing, it has been 6 business days with no response. Please advise if there is anything else we need to provide.
Business Response
Date: 08/13/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to learn about the damage caused by the driver.

You can directly contact the ARC support using the information below.

ARC Phone Number: ************** Business hours: 8:30 a.m. - 7 p.m. Eastern, Monday-Friday ********* Number: AMZ2022175126

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon suggested that I had subscription fees that I knew nothing about totaling $40 a month. For the last 5 months I was seeking to pay my bill off of $400.00 so I turned the card off and was using my bank account for purchases. Looking at my account today the amount owed hadn't changed. Called agent and was informed of 4 unknown subscriptions. Was only offered 1 month return of fees. I am seeking removal of all fees and the money I've paid to be applied to my card. which is $250. leaving a balance of $150 I owe Amazon. I never saw anywhere on my account that I had 4 subscriptions. The agent admitted they could have been applied by accident. Too costly for me. I have cancelled Amazon at this time.
Business Response
Date: 08/12/2022
Hello ***********************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern with the unknown charges and have reviewed your account in detail. The subscriptions have been cancelled and applicable refunds issued.

While we realize that signing up for the subscriptions may have happened unintentionally, there are several devices that are signed into your account and have access. This can cause a subscription trial to be started and auto renew. I share a link to see the devices signed in, please note that third party and non-Amazon Prime Video devices will not appear on the **** page. https://www.amazon.com/gp/video/settings/your-devices/

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: https://www.amazon.com/yourmembershipsandsubscriptions

Select "Manage Subscription" to see full details for a subscription, including billing information, auto-renew settings, and a cancellation option:
--Select "Change" next to your payment method to change the billing information for your subscription. You can switch to any credit card saved to your Amazon account.
--Use the "Auto-Renew On/Off" option to stop the recurring charge for your subscription or free trial before the renewal date.
--Select "Cancel Subscription" to cancel the subscription.

For more information, go to: https://www.amazon.com/help/digitalsubscriptions/manage

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon delivered a defective printer and failed to exchange it. Amazon is demanding that I return it for a refund. *** has failed to pick up the printer. Tracking 1ZA663W97800390508. I want the printer replaced when I notified Amazon on August 7, ****. Amazon is unprofessional and unethical!
Business Response
Date: 08/13/2022
Hello Mr. ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the printer from the order #***-7082935-5141819.

The information given by our associates are correct, we cannot replace the product. You've placed an order for the "Renewed" printer. Whenever there is a issue with the product we request our customers to return the item for a refund for such items as we do not have stock for renewed products.

I've requested a ***********, please return the product for a refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It's about Amazon..I was gifted a firestick it worked on my phone until Amazon blocked me .I do have a amazon account that I have closed and will never use it, but Amazon blocked my account I was told they blocked me be abuse I used foul language to one of the customer service which hS nothing to do with my forestick my daughter ************************* I told customer ser ice i have no desire to e er use Amazon so they blocked Mt firestick on deliberately since than I have contacted them for 2 months to unblocky my account I do have I t.v with ******* but that has nothing to do with my firestick infant I do not like ******* services so I want to use my firestick that was bought for her is my emails I have used *********************** ****************** and dinebohn11@,gmail.com and ********************* I have had to change my emails because Amazon has blocked me and will not contact me **** customer service said they would they said there co.plaint department has it but will not tell more ********************* I do not have the patients for these guys I do not feel it is right t b e firestick was bought by my daughter and like I told you I will never use Amazon for there ignorance is not what I want to deal with su h u. Professionalism it's not ***** it but I do want to use my firestick that was bought for me my credit card or banking I for.ation is none of therer business I do not trust them I did have a credit card with them but I closed it I have had issues with my privacy with them that is why I stooped doing g business esx with them but than my daughter bought me this firestick from them and now they block me and there rudeness **********************
Business Response
Date: 08/21/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 21/8/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 30th I purchased 2 sets of Autolite AR135-4PK High Performance Racing Non-Resistor Spark Plug, 4 Pack ( https://www.amazon.com/dp/B004AHCBZ6?psc=1&ref=ppx_yo2ov_dt_b_product_details) I received the order and there were only 2 spark plugs in the package not the 8 like it should have been. I contacted customer service and was told that a replacement for the correct order would be sent and to send back the 2 I received which I did mail them back using the label provided. I questioned and the agent confirmed that 8 would be sent. On August 8th I received the replacement order and again it was only 2 spark plugs. Once again I contacted customer service and they refused to send the remaining 6 plugs which was missing from my order. They only offered to do a refund of the purchase instead of sending me my order that I ordered. I informed the agent that I would prefer to have my actual order and was told they would not be able to do that.
Business Response
Date: 08/13/2022
Hello ***,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the incorrect quantity for the "Autolite AR135-4PK spark plug" from the orders # ***-1465134-0273849, #***-6347288-5478615.

The information given by the associate is correct, when the original and replacement has the same issue, we do not issue another replacement as there could be issue with the stock. Therefore we request you to return the products for a refund. We've also flagged this to our fulfillment center to check the remaining stock of this product. We request you to place a new order for this product after 7 days.

I've requested another return label for returning the replacement order.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/23/2022

Complaint: 17691545

I am rejecting this response because:as of today August 23rd 2022 a refund has not yet been received. I responded back to the email that was provided by the seller however they have neglected to respond or give the refund as I was told would be done. This purchase was made using my master card and I confirmed before responding that the refund was not done.

Sincerely,

*************************

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