Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,751 total complaints in the last 3 years.
- 22,112 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/18/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,Amazon Seller Central has been withholding $1,685.96 for the past FIVE months for absolutely no reason. They are only allowed to withhold my money for ******************************************** April of 2022. I have attached a screenshot of the total balance thats being withheld from **** spent the last FIVE months literally communicating with Amazon through emails, appeals, phone calls, video calls and I'm extremely disappointed with the disbursement system in place. I would appreciate it if you can help me resolve this matter because no one else in this company (Amazon) seems to care or at the very least reply to my emails which remain unanswered for multiple weeks in a row.Sincerely,***********************Business Response
Date: 09/30/2022
Hello,
While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
The seller has received appropriate communication by email on 09/01/2022Regards
Amazon.com
Customer Answer
Date: 10/04/2022
Complaint: 18042337
I am rejecting this response because I personally did not engage in any prohibited, deceptive, abusive, or illegal activity and did not harm your customers, other selling partners, or your store.******** ************************* (an Amazon employee) setup this business model where he managed everything and used my credit to scam me. I will attach a picture of him recruiting a new batch of people to scam (unfortunately, I was one of them) along with an individual picture of him. I hope Amazon can prevent their employees from scamming people and pay me back my money because I will take this to the Supreme Court if I have to to get my remaining $1.6k.
Sincerely,
***********************Initial Complaint
Date:09/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
114-2375133-0899428 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 09/28/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.comInitial Complaint
Date:09/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a transaction on June 27, 2022. I paid $7,445.61. I was given all of the items. I want to return these items but an Amazon Account Specialist told me I cant because my Account is closed. I wasnt given a warning and was told that my account got closed because it was linked to another account that had been closed. I appealed the decision but nothing changed. I did receive an email telling me that I could return the items but when I gave the Amazon Account Specialist my order number, I was told I was not allowed to return the items. The order number is 114-4581246-5224200. I spent a lot of money on this order and dont want the items anymore. I desperately need the money in order to survive. I dont have money for my expenses next month. Please help me.Business Response
Date: 09/20/2022
Hello *****,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the return of the order.
I've checked and see that the order was placed on Monday, June 27, 2022. As the order is out of 30 day return time, we are unable to honor a return for refund. If you wish to appeal to this decision, you will need to reply to the email which was sent by our account specialists regarding the return.
Unfortunately there is nothing we can do from our end.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comInitial Complaint
Date:09/18/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ORDER # ***-8031154-2563426 I bought a vitimins on (9/14/2022). When I opened the package, the bottle cap was broken. Then I opened the seal and found out all the softgels were CLUMPED or STUCKED together. Amazon SOLD me old warehouse products. Then I tried to do a "Replacement" but there was no replacemtn option to select. The only mesage was "This item is non-refundable."I want my refund.Business Response
Date: 09/20/2022
Hello,
I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry that you received a damaged and defective item. I've reported this to our team to get this checked for necessary action.
I've gone ahead and issued a full refund ($27.31) for that Vitamins order back to your original payment method. The refund should reflect in 3-5 business days on your billing statement. You will receive an email once the refund is completed.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to seeing you again soon.Regards,
********
Amazon.com
http://www.amazon.comInitial Complaint
Date:09/18/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a chair from Amazon. Delivery late and customer service said it was lost and refunded my money. Chair arrived and I returned it. Amazon is trying to bill my credit card for the price of the chair I returned. **************** says returned chair arrived and that they have fixed the billing problem. They haven't. I filed a fraud complaint with my credit card bank. I want them to stop trying to bill me for this. Thank you for your time.Business Response
Date: 10/18/2022
Hello ****,
I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
Im really sorry to hear about the inconvenience you experienced with your Order return and refund.
After reviewing, I see that the system has not received a return confirmation from *********** center and tried charging your Order. Usually the system would try for a maximum of 30 days to charge an Order. Rest be assured, as the system tried to charge on 28th September as it declined by the bank and it may not charge again.
We would pass this information as a feedback to appropriate team.
We appreciate your business and hope to have the opportunity to serve you again in the future. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.comCustomer Answer
Date: 10/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:09/18/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Noticed I was being double charged for Amazon prime, contacted company to verify if there were 2 accounts. There were, verified one (the one I had access to), but couldn't verify the other. Despite the fact that both used my card with my name, I was told that to stop payments I have to contact my bank. I am the authorized card holder and told them I do not want them charging my card and to close my "verified" account as well.I was told I have to close the account online. So that means I have to halt the verified account online and then contact my bank on Monday to cancel the unauthorized account payment. Two accounts with the same card, my card with my name. They are using "policy" to get additional payments. As the authorized card holder, shouldn't a company be required to halt payments when requested? The main complaint is the use of policy to stop the account holders, or person PAYING for the account from halting payments without verifying they own the account. They own the card and the business has been notified that the card holder does not authorize the use of the card; "you have to contact your bank to halt payments", that's what you do when your card is stolen. I should be able to demand a company stop stealing money (unauthorized withdrawals) without asking my bank to halt the continued UNAUTHORIZED withdrawals from a multibillion dollar company. My demand is simple: companies such as Amazon should be required to halt any payments at the request of an authorized card holder regardless of "verification" of account. The cardholder might be a victim of theft, forgot their account info, etc. Being the person named on the card is far more important than being named on the account.Business Response
Date: 09/19/2022
Hello *****,
I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I'm sorry about the inconvenience caused due to the unexpected charges towards Prime Membership on your credit card.
The information you have received when you contacted our customer service is correct. Due to account security and confidentially reasons, we are unable to take action on an account for which the security couldn't be verified. Any charges in that account needs to be disputed with the card issuer as unauthorized charge.
In this case for us to verify the details of that account and the duplicate Prime Membership charges. I request you to send us the screenshot of the statement showing the date and amount of the charge. And also please help us with the email address of your Prime account which you were able to verify when you contacted our customer service.
Once we receive this information, we will be able to review the history of the accounts and determine the next course of action. We appreciate your cooperation and understanding in this matter.
Meanwhile, I've forwarded your feedback regarding the policy change towards the payment in an account which couldn't be verified to the appropriate people in our company. While I'm unable to promise an immeidate change to the process/policy, I can assure you that you feedback will be considered up while planning future improvements.
We hope to see you again soon.Regards,
**************
Amazon.com
http://www.amazon.comInitial Complaint
Date:09/18/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered an item from Amazon, item never arrived though states delivered with picture. Amazon required a police report to be filed. It took contacting them 6 separate times to finally find some direction of help. After filing police report and attempting to submit to Amazon they have given me the run around every time. They don't accept pdf format...fine. then they say provide a url to the police report....our police department doesn't do that. They need to fill out the required fippa request and submit it if they want a copy. They've been provided with the info to the specific department as well as the report number. I'm tired of the terrible service for seeking a resolution on this.Business Response
Date: 09/28/2022
Hello,
I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry that you have not received the order.
I can see the team wasn't able to verify the report you have provided. In this case, I request you to please call us during the working hours of the police station and share their number where you have filed that report so that our team will be able to try and call them for further help.
To contact us via phone, Visit our Help pages (https://www.amazon.ca/help), place your mouse over the "Need More Help?" link and click the "Contact Us" link. Then, enter your phone number through the Phone tab, and we'll call you. We're available 24 hours a day, 7 days a week.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to seeing you again soon.Regards,
********
Amazon.com
http://www.amazon.comCustomer Answer
Date: 09/29/2022
Better Business Bureau:
I contacted them with requested info, they had it all figured out within *********************************************************************************** the end they made it right and I appreciate that.
Sincerely,
**************Initial Complaint
Date:09/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/28/2022 I purchased a set of 6 chairs from Amazon for $412.30. When I received them the chairs didn't look like the online representation so I returned them, and requested a refund. I didn't receive one I disputed the charge with ************** the financer for the Amazon store Card As of this date after sending tracking numbers repeatedly to amazon and the seller Thanksbought I recieved a gift card for $35.16 I immediatedly called amazon asking for a full refund, they've replied that $35.16 is thecbalance remainig on the charge as ************** has refunded the rest That just isn't true I called the bank and they denied refunding anything. All I want is a refund I still owe over $400 to the bank for something I've returned already.Business Response
Date: 09/22/2022
Hello,
We have granted the customers request for a refund.
We sent an email to the customer through their registered email address on 2022-09-22. This email confirms that the refund has been issued for $327.70 to the original payment method.
Sincerely,********
Amazon.com==========
Initial Complaint
Date:09/18/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The item is:Ziploc Big Bags, XL, 4 Bags (Pack of 2)ASIN: B00J5IM2YK FNSKU: X00391IF5P SKU: ZipXL8 I sent in 20 units which has 2 packs in each unit. Amazon lost them and can't find them and they refuse to reimburse me. This is the 3rd item they have lost and won't put up for sale and reimburse me for.They have confirmed receipt because their courrier shipped it and I have provided the proof but their answer is that they can't find it, so they won't reimburse me. I have PROVIDED PROOOF that they have received it.Business Response
Date: 09/20/2022
Hello ********,
I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
We're sorry for the inconvenience you've had with your Order. I've reviewed your complaint. Unfortunately I'm unable to locate the order you are referring to.
If you are referring to orders which are placed in an account under different email address then I request you to write to us from that email address with the order numbers using the exact same subject line.
Rest assured, once we receive the complete information we will address the issue as soon as possible.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.comInitial Complaint
Date:09/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
113-0295574-6865849 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 09/27/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 7/22.Sincerely,
*********
Amazon.com
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