Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Seller: Amazon.com Product: Old Spice Classic Deodorant Stick, Original Scent for Men, **** oz Order placed on 09/11/22. Delivered home on 09/22/22 I used it for the 1st time on 09/27/22. Once I arrived work I noticed that the odor was like onions at the armpits and not the described odor. Unfortunately I am a doctor and had to spend a 14 hours at work smelling like onions in the clinic. I took a shower when I came back and applied again, paying more attention and confirming that the odor was from the "deodorant". Therefore they sold me either an expired, rotten, damaged product, or they put something else inside the bottle. Also the color of the "deodorant" is green and I went to search for it online and at the pharmacy and it should have been blue color. I contacted Amazon.com on 09/28/22 via chat for help. I chatted with 2 different person (the "regular" customer service person, and then the manager), and they both refused to help. I looked at this product reviews at Amazon.com and more people have complained about this same issue and all have been ignored. Also I tried to post a review about the product and I was not allowed
Business Response
Date: 09/29/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern you have shared on the item and have passed on your feedback to the correct team to review. We regret the inconvenience.

We have issued a full refund to your original payment method in this case, you should see it in a few hours of issue. You would also see in your order details page.

We have also waived the return requirement of the product, you can dispose if it at your convenience. I hope this helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,Please, forward information below and attached document to Amazon:Dear Seller Performance Team,We kindly ask you to review our POA that is not supported by documents like invoice for ASIN in question, authorization letter from the rights (trademark) owner. If it is possible, we would like to receive one more chance to continue to sell on Amazon.com.Thank you for your time!
Business Response
Date: 10/01/2022
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Aug 17, 2022 Order #***-9321561-1770619 Order total $176.48 (1 item). ************** Lawn I ordered this mower the above date and order number from Amazon. The product arrived without assembly instructions, packing list, batteries, and battery charger. Upon contacting the seller they did not offer to send any of the missing items. In addition they said the batteries and battery chargers were not included and were extra. This was not mentioned in the Amazon description of the product. The Amazon representative, ****, read the description and agreed. The seller would only issue a refund if I shipped the mower back at my cost and re-package the original box and a larger box increasing shipping costs. Entire situation was unacceptable. Seko with Amazon agreed and filed an A-Z Claim. I was told I would be issued a full refund from Amazon not the seller and I would not have to return mower. A few weeks later I had not received the refund and called back. The representative filed another A-to-Z claim and the agent said the same I would receive a refund from Amazon and would not have to send them over back that I cannot use. I still have not received a refund and I called back again. Today The agent and their supervisor said I had to send them over back and the seller had to issue the refund. It is now past the time the seller will issue the refund. Multiple Amazon agents told me I would be refunded from Amazon not the seller and I did not have to return the unusable mower. Today I am being told The exact opposite. I dont trust Amazon nor the seller. The only right thing to do at this point is for Amazon to issue my refund as promised by **** and the agents I spoke to following him. Amazon, needs to listen to the recordings of those calls and deliver on the promise. I do not feel comfortable making large purchases from Amazon after this experience.
Business Response
Date: 09/30/2022
Hello,

This is regarding the order ID *******************. We have reviewed your case details and have issued a full refund of USD ****** on 9/30/22. We have shared a communication regarding this refund via the A-z Claim as well for your reference.

Regards,
Shreenavi
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About 5 years ago, I was blocked from leaving reviews or ratings on Amazon. I have emailed the appropriate team ([email protected]) as suggested. I've probably emailed them over 100 times and not only do they not respond, but they also don't even open the emails. Regular customer service reps can't do anything except tell me to contact the above email. I'd like to have my reviewing privileges restored - I'm a new mom and I need to be able to ask questions about products and I would like to leave honest reviews on products that helped me (or didn't!) as a new mom.
Business Response
Date: 10/04/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Amazon previously sent you emails explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews and ratings were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

We cannot share any additional information about this decision.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *******************. My Amazon account is AKMY FAMILY (?mail: ***************************Amazon deactivated it due to being related to the Reyhan+Star Amazon account. It was deactivated by mistake. The real owner of Reyhan+Star is ***********************. She was my former business partner. We entered into the business partnership on July 19, 2022. The goal of that business partnership was to launch the basic work process and earn the identified capital. After two months of a business partnership, we reached the goal and terminated it on September 2, 2022. The possible connections: -We work in one office to save money for renting two offices. The address of this office is ******, ***************************************************************************. I used that address in my account to inform Amazon that I worked here. -Consequently, we had one Wi-Fi spot. Possibly, Amazon detected the one IP address.I removed the address ******, *************************************************************************** and relocated my business to ****** to be sure that we have nothing in common with my former business partner.In addition, I attached the following documents to confirm the termination of our business partnership with ***********************, the owner of the Reyhan+Star Amazon account: ******************************************************** Agreement -Notice of Dissolution of Partnership -Letter of Settlement Payments I kindly ask you to reactivate my account AKMY FAMILY (?mail: ***************************
Business Response
Date: 09/29/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 9/29/2022.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:09/28/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Another company that does not allow you to speak to a. Acct specialist after they close your acct. but they closed the wrong acct. you get a outsourced call can't understand what they are saying will not give you their real name or id number. And out right refusal to speak to someone I actually understand, but get this is a multi billion dollar company that can take peoples money but isn't willing to answer customers questions, I can't communicate when I don't understand the employees and I can't explain how our financial system works to a person that is born and raised in ***************.
Business Response
Date: 10/14/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/14 confirming account reinstatement.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:09/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a package from ***** tracking #**********************, from ****************************************************. I didn't order anything. That was what was in there NOTHING! What's up? Is it some kind of scam? Was I charged for something not ordered/received?
Business Response
Date: 09/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've tried accessing the details using the tracking# you have provided. I could not find any order placed on Amazon with that tracking. If you have a shipping label available on it, I request you to please share a photo of that label, we can try certain details from it to see if an order can be located to check and help you further.

Regarding the charges, I request you to please check your billing statement, if you are charged for anything that you do not recognize, please check if you have a charge id for it, it will be 9 digits alphanumeric, it will be available for all Amazon charges. If there, please share it with us to locate the transaction. If none is available, please contact the bank to file a dispute.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not receive a package that contained items from order #***-0101443-2384215.Shipment also includes items from Order ID: ******************* Shipment also includes items from Order ID: ******************* Shipment also includes items from Order ID: ******************* I just realized I had not received the package because I went to get ready for vacation getting my camera things ready that the 2 lenses I ordered are not here. I called customer service and they said they are unable to help me. I am reaching out to you because that package contained some fairly expensive lenses among other things that I paid for and would like replaced.
Business Response
Date: 09/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you haven't received the items in the shipment for order #***-0101443-2384215.

I've checked on this and I can see the issue was escalated to our team and based on the results of the investigation, unfortunately we are unable to refund/replace the items at this time.

I request you to please refer to the emails sent on your registered email id on Wednesday, September 28, 2022 at 6:08 AM (PDT) and Wednesday, September 28, 2022 at 11:34 PM (PDT) for the details.

I appreciate your business and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Active Amazon Prime Member for many years and spend way to much money at Amazon. That being said I purchase lots of products, and all legitimate purchases. However maybe **** months ago I am all of the sudden unable to post product questions or post product reviews. I recieve the following message when I try: "We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected]."I have sent [email protected] probably 6 emails with not a single reply. I want to know why I have been banned? There should be an explanation on why I was banned and for the amount of money I spend should be able to post product questions and reviews withhout being blocked. This is unfair business practice for sure!
Business Response
Date: 09/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the ban on reviews.

Upon checking, I do not see any account registered with the email id you have provided in this complain. I request you to please write back to us from the registered email id on the account so that we'll be able to look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a very strange problem with my Amazon accounts. I can't get any information from Amazon itself at all. All my calls and appeals go unanswered, even though I am promised that I will get the information I need within ***** hours of calling. Not once has anyone contacted me. That is why I am forced to turn to you for help. The only suspicion as to why these problems occurred is that I did not notify Amazon about the bank account change. It was after trying to change that they restricted access to my accounts. My demand is to get the access to my accounts back!
Business Response
Date: 09/29/2022
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/03/2022

Complaint: 18139863

I am rejecting this response because:
They misunderstood me, I'm asking for access back to my accounts not to reinstate them! I have a second problem with them blocking my account. But I turned to you for a solution to the first problem related to regaining access to the account.

I am 100% sure they got it wrong as usual. Have them take a close look at my issue. They answered on an entirely different issue that I didn't even bring ** in my complaint!

Sincerely,

*********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.