Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,580 total complaints in the last 3 years.
21,591 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 3-pack of ****** *********** says it was delivered to my home Tuesday October 25, 2022. I asked for a replacement or a refund and they refuse without reason or explanation. Drivers usually take pictures of the delivered package but ** told no picture was taken for this delivery.
Business Response
Date: 10/31/2022
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the ****** razors.

I apologize for the inconvenience that you've experienced in this case.

I've issued a refund of $5.40 to your original payment method. Since the order was paid for by gift card, refund amount will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made purchase for Order Number ORDER # ***-0807720-1046628 for a Columbia Men's Penns Creek II Parka, Collegiate Navy, Large. The item is marked on the Amazon site as delivered on October 26th 2022. The problem is that it was not. I contacted on the app, they said wait 24 hours so I did. Then I contacted again. I was passed around several times only for them to tell me that I have to make a police report and go through all of that again. One issue is that I have cameras and this simply did not arrive, it wasn't stolen. I can't make a false police report saying a crime happened when it was simply that Amazon messed up. I explained that to the agent on the phone and he said there was nothing he could do. I told him I would make a complaint but it would be on the BBB and not with the police because I can't do that. I would rather just get a gift card or credit because this was clearly the fault of Amazon. Attaching invoice for order and email I got from the phone representative.
Business Response
Date: 11/01/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-0807720-1046628. We will not be able to issue a refund or replacement at this time.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Lost items are inconvenient for you and costly for Amazon.

While we expect the occasional problem with an order, we can't continue to issue refunds or replacements to you at this rate.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.

Were unable to accept Police Reports that are in pending or any other incomplete status.
The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English or Spanish to be considered for review.
Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18328992

I am rejecting this response because:
order #***-0807720-1046628
Your lack of proper customer service protocol and improper use of police resources is appalling. I spoke with the local officers today and they gave me a report number, however they are absolutely NOT happy that you have conducted business in this manner and did state that a report for a matter such as this is not legal. The report number is 22-42977. I demand you issue a refund onto my Amazon account immediately and I will be making further complaints.
Sincerely,

***********************************
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An Amazon driver ignored our instructions on their website to leave packages at the front door. The driver also ignored in plain sight No Trespassing signs and entered into our private personal space. Walked into our home, uninvited going against our instructions, signs, and permissions given. My family was put in risk and the driver put himself at risk too as ************ is a Stand Your Ground state. Contacting Amazon has been a nightmare from being unable to reach an actual person to the absolute horrible customer service that we have experienced as if Amazon wanted to show us how much they hate their customers. The ** system is set up to make it as hard as possible to speak to someone so you give up. We are not giving up.They trespassed into our home. We asked for their legal department and were given a non-functioning email address. They have done absolutely nothing at all to help us move past this invasion into our home. They have continually over days shown us that they do not care and believe they are above the law.
Business Response
Date: 11/01/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Im sorry to hear about your poor delivery experience, and I appreciate you making us aware of it. Our Executive Customer Relations Team is working with you on the issue.

We expect our delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriously. A specialist is engaged with investigating this matter further and they will take appropriate actions.

We take any allegation of this type very seriously and are investigating this matter as a priority. We request you to share further information to support with that investigation (including any CCTV footage) with our specialist team. You can send any images by replying to their email and attaching them in jpg, mov, or png format or providing a link to the footage.

We will not be able to share our findings or the outcome of our internal investigation due to Amazon's policies and laws on personal safety and employee privacy. That being said, please know we take these matters very seriously and this is addressed swiftly, objectively, internally, and appropriately.

If you have any further questions of a legal nature, they do not have an email currently available for you to reach on. You may contact our legal department directly at:

Amazon.com
Legal Dept.
P.O. Box 81226
*******, ** **********
Fax: ************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18328972

I am rejecting this response because:
It is just a form letter that they send out. Means nothing and does nothing for what is going on and now the harassment happening from Amazon with the phone calls who won't say why they are calling or who they are calling. I just want a resolution and they are making it difficult. It shouldn't be this hard for a corporation to resolve a situation when one of their workers broke the law. This is a multi-million dollar lawsuit at this point with the obstruction and run around trying to prevent us from feeling safe. They are harboring a criminal who invaded our personal space and put my family and themselves in danger. It has been impossible to get a straight answer from them. It could have been solved day 1. They have shown me how little they care about their customers. Usually companies do something to make their customers feel valued. Amazon is too big to care and if they are too big to care then they should not exist as a corporation as that is not how retail works. Looking to speak with someone that will help with this so we can get to a mutual place of satisfaction. A law was broken. How are we making me out to be the bad guy here?? I'm just trying to keep my family safe.
Months ago I contacted Amazon and asked them to leave all packages at the front door and they said it would never happen again. It happened again and even worse as this time they truly came into our private personal space even with being instructed in the delivery details to leave the package at the front door. Confused as to why I'm not being helped with this.

Sincerely,

*********************************
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the vac master professional wet/dry vacuum on September 4, 2022. It was supposed to be delivered by the 6th as I had Prime at that time. It was not. I contacted them via chat on the 6th in the evening and they said it would now be there the 7th by 9pm and if not to contact them. It still did not come so I contacted them again and asked for another one to be sent and if the first one came I was instructed to send it back. That second one also did not arrive. I contacted them again and asked for a refund this time, which they said would be 5-7 days. They also said if it did end up coming I could keep it free of charge (still havent received anything as of 10/28). I noticed when I paid my credit card bill that the refund still hadnt been given, but I figured it hadnt been long enough. I logged in today, 10/28, and noticed still no refund after several weeks so I contacted Amazon again! Today I spoke to 2 employees and 2 supervisors who told me they cannot do anything for me because it is over 30 days and after the return period! What? I never received anything and was supposed to get a refund, but didnt! *****, the first supervisor told me that it said it was delivered on the 6th. Funny, my Amazon account still has this item listed as running late and I have a picture. Also, *****, tried to tell me that I only contacted them only once and that I should have reached out to them if it didnt arrive. Ummm, I did multiple times! Shouldnt they have a record of when customers contact them!? Well anyway I went back through my chats and found them all, copied and pasted them to him. Then he mysteriously had technical issues and I got connected with ******, another supervisor who also couldnt do anything. For a multi million/billion dollar company this is ridiculous!! This is their mistake and Im not going to be out $100 something because of their issues!!
Business Response
Date: 10/30/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared and reviewed the complaint in detail. I see you refer to the delivery on the Vacmaster Professional on the Order ID: *******************.

We have requested a full refund on this shipment on Sunday, October 30, 2022 to your original payment method. You should see the refund within 3-5 days of issue.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,

Raman
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I refused delivery of a package I had purchased from amazon.com. The next day the package was delivered to a neighbors house. I spoke to the neighbor who said they returned the package. I've filled claims with the seller as well as amazon and both are denied. I then filed a claim with ***** who requested specific information that only the seller can provide. The seller refused to provide any information whatsoever. I've been working with amazon to try to find a resolution under their a to z claims which is denied. ***** won't honor the claim without proper documentation that they won't provide. Additionally, I've been lied to numerous times by agents telling me that I would surely receive my refund but that never happens.
Business Response
Date: 11/01/2022
Hello,

We have reviewed the claim filed on order 113-9766280-9883469 and have decided to uphold our previous decision as we have a proof of delivery that item was delivered to buyer's address. Buyer has been notified about the same.

Thanking you,
Initial Complaint
Date:10/28/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon lists a book I am author and copyright owner of. A reviewer posted a photograph of a page (no review was written), which contains copyrighted content from the book. I am seeking removal of the photograph. I contacted Amazon by phone and email beginning 10/19 and initially received rapid replies, which I was pleased with. Per their request, I submitted the **** number and review. After four follow-up emails seeking a response, I have received no further reply. Because I am no longer receiving replies, I am seeking BBB's mediation to resolve this problem, as I need the copyright content removed from their website.
Business Response
Date: 10/31/2022
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the photograph posted by the reviewer of copyrighted content from your book .

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share more information, any emails shared or screenshots pertaining to the issue for research as well.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 10/31/2022
Details to locate the book review were included in the email attachment I submitted with the original complaint. Here is the info again:
Link to book: *****************************************************************************************
Reviewer is: "***********************"
ISBN-10: ? 1732286418
ISBN-13: ? 978-1732286412
Business Response
Date: 12/21/2022
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the photograph posted by the reviewer from your book .

I was following up on this issue and received an update from the appropriate team stating that we are unable to remove the review as It doesnt qualify as copyright infringement.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/06/2023

Complaint: 18328639

Thank you for reviewing the complaint again, about the copyright infringement case where a reviewer has posted a photo of the page of the book on your website. You are stating that it does not qualify for removal.
As I'm reading your publicly posted guidelines, this is a direct violation of Amazon's copyright infringement.
Your policy for reviews states this: "Plagiarism, infringement, or impersonation. Only post your own content or content you have permission to use on Amazon. This includes text, images, and videos. You're not allowed to: Post content that infringes on others' intellectual property (including copyrights, trademarks,patents, trade secrets) or other proprietary rights."
The reviewer does not have permission to post the text or image; the book layout design is copyright. As such, this post infringes on my intellectual property rights.

Would you take another look at my BBB complaint and the review? If you still think it doesn't violate your copyright guidelines, would you provide an explanation as to why this does not violate Amazon's copyright policy, quoted above?

Sincerely,

*************************
Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an amplifier from *************************** item didn't show up in time and was delivered to the wrong house. Shipped the item back and was told on October 8th a refund was processed. From there dealt with 27 different reps who have told me different information. Was told to wait until Oct 28 about a refund. I called today and they said they received the return but was the incorrect item, I asked what they received and they said the item was already disposed. After calling back to confirm what tracking number they had, they gave me a tracking number that 1. Didn't come from me or the state I live in. 2. Different weight. 3. Completely different number. I tried giving the qr code that Amazon gave me to give to *** along with a drop off receipt from *** to show the numbers don't match. I've asked for the issue to be escalated over the past month to get this fixed and still hasn't. I provided 3 screenshots. My package was sent Oct 5th with the drop off receipt. The *** screenshot is the info they gave me that they are stating is what I sent.
Business Response
Date: 11/01/2022
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item amplifier.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that *****, a member of Amazon's Executive Customer Relations Team has already responded to you regarding this issue. The information you received is correct.

It appears we received an incorrect item instead of the correct item, Kicker 46CXA3604T 360 Watt RMS 4 Channel ****** Hz Vehicle Car Audio Class A/B Amplifier with Variable High and Low Pass Filters, in your return of order #***-7842254-5311445.

Also we've disposed of this item and can't return it to you. Per Amazon's return policy, Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon.

The return window for Kicker 46CXA3604T 360 Watt RMS 4 Channel ****** Hz Vehicle Car Audio Class A/B Amplifier with Variable High and Low Pass Filters expired on November 1, 2022. At this time, we're no longer able to accept the return of the correct item.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A purchase was made on October 15th 2022 for a "Carwash ******" and a set of "Landscaping Pins".Amazon flagged this transaction for some reason and "suppressed" it. Which means that i was charged for the transaction but when i go to click the link in the orders section of the website the link goes no where and therefore is not returnable.The Gift Cards used were store purchased by myself and 100% legal so there is no reason whatsoever to "suppress" it and selling an item without the option for a return is not legal.I would like to return the "Carwash ******" from this order and have been denied the ability to do so for weeks with no resolve.This is the link and the amount from my orders section:October 15, 2022 Payment towards Amazon.com order (?111-2680452-3645840) -$29.10 If they cannot fix this issue then i would like a refund of the $29.10 that was charged to my Gift Card.
Business Response
Date: 10/30/2022
Hello ***************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on the order and your account and have reviewed it in detail. We will not be able to provide a refund on the issue.

On checking the account, I do not see any hold on the order. You do have the option to request a return label as it is within the return window, and standard conditions of return would apply. Once the items are received and confirmed, the applicable refunds would be issued.

Please go to the order details page, and select the correct option to request a return label. In case you still run into any issues, you could reach **************** 24/7 for assistance.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Purchased a High price item on Amazon that ended up be through a 3rd party the item was shipped on October 16th I ask for a tracking number from the 3rd part being that Amazon said I had to get it from them . They Will Not Provide me with a Tracking number they told me the Expedited my Shipping for October 31st Wich I will be out of town . I have reported them to Amazon an the 3rd party came back saying they can't provide me with tracking that they would cancel and refund me my money which is not good customer service through ********************** I contact Amazon and it being told that I still have to contact the third party and wait until Monday to see if I receive the item. The only option they can do is refund me my product which is not okay that is not what I want I want my product but I would like a tracking number being that is a high price item and I will be out of town. I have been going back and forth through Amazon in the third party since the 16th of October I am now very upset that Amazon would treat their customer like this and go through a third party company who would also treat their customer poorly I told ********************** that if I get the product delivered on Monday I would want half off my order for all the hassle I have been dealing with. And they told me that they would have to contact the seller on Tuesday to request this.
Business Response
Date: 10/31/2022
Hello *******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the expedited shipping for Recliner Armchair.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that you've placed an order for the item which is sold by a third party seller on our website. When you buy from an third party seller, the seller ships the order by themselves independently. They have their own independent fulfillment centers, they have order's information and handle returns, replacement and refunds. As we are not directly involved in the fulfillment of your order, we are not able to take any actions on the sellers behalf.

I see that the Estimated Delivery Date for your order is between Friday, October 28, 2022 - Wednesday, November 9, 2022 and an email confirmation was sent to you regrading the same at the time of placing the order. Please wait till the the estimated delivery date, the item will be delivered to you.

If the item is not delivered by the Estimated delivery date then we can contact the seller for the refund, and in case the seller is not responding, we can file A-to-z Guarantee for the refund.

Information about A-to-z Guarantee claims, including processing times, can be found here:

http://www.amazon.com/help/a-to-z-guarantee

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dont recommend ordering from Amazon at all because they would only protect so much as a buyer and not fix there workers mistake I literally have my packages worth almost $200 get delivered to the wrong house this literally happened twice the first time they resent the package this time they telling me its nothing they can do but take it as feedback like how does that sound when Im out of merchandise and money from a mistake your driver did i contact customer service the person literally said try getting my packages delivered to another address no the drivers to pay attention to addresses I would never be ordering from here until I get my problem solve and I would be letting others know about my issues
Business Response
Date: 10/31/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the packages are getting delivered to a wrong address instead of the one you have provided.

With reference to your previous BBB Complaint#********, please be assured, I've escalated it to our team and resent them the request to get this checked to avoid future problems. Our team will check on those orders, the address and the issue for necessary action on this matter.

I request you to please give us sometime to fix it and I hope you will allow us another chance in future. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com

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