Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,706 total complaints in the last 3 years.
21,467 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THREE *************** AMAZON has CHARGED My CREDIT CARD ***** and THREE *************** Amazon Instructed Me to DISPOSE of ******* Due to TAMPER SEAL was MISSING on item So I disposed of item as per INSTRUCTED but every 30 days they CHARGE My Credit Card AGAIN for Non returned item that I was Instructed to DISPOSE Of!!!! This THIRD Time I told them to REMOVE My CREDIT CARD PERMANATELY cause of this Reoccuriing Charge for 3 months running abd they REFUSED to REMOVE My CREDIT CARD!!!
Business Response
Date: 11/03/2022
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the charge on your credit card three different times.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 11/03/2022

Complaint: 18341260

I am rejecting this response because: they contacted me about order 114-5310397-3034643 and i told them this was the THIRD rime they CHARGED my credit card and SECOND rime they refunded me HOW MANY MORE TIMES ARE THEY GOING TO KEEP charging me for something they THEMSELVES instructed me to dispose of due to TAMPER SEAL missing

Sincerely,

**********************************
Business Response
Date: 11/06/2022
*******************cke-eol="1">I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the charge of $16.28 on your credit card.

I've checked and see that you've not been charged $16.28 for Botanic Hearth Tea Tree Shampoo. Please ignore the email notification that you have received indicating you were required to return the item Botanic Hearth Tea Tree Shampoo. You can dispose of the item, and we won't be charging you again for the item.

However If there are multiple charges for $16.28 on your credit card, We request you to write us back with the charge ID for all those charges, so that we can investigate on this further.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

https://www.amazon.com/bill

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap

Customer Answer
Date: 11/07/2022

Complaint: 18341260

I am rejecting this response because: they continue to keep telling me it WONT happen Again but yet every ************************************************************************ AGAIN...its a NEVER ending cycle has this has happened to me THREE times on SAME EXACT PRODUCT THREE Months in a ROW!!! FIX your BROKEN SYSTEM and STOP Charging Me for disposing of CONRAIMINARED product U INSTRUCTED Me to Dispose Of????

Sincerely,

**********************************
Customer Answer
Date: 11/08/2022
18341260 I did Not save the last THREE MONTHs of emails where ONCE a Month Amazon Kept Charging Me for SAME product they TOLD me to Dispose od Due to Containmation seal was MISSING
Initial Complaint
Date:11/01/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/4/22 I had a new concrete driveway and pad poured at my. We house that is under construction. I spent 12k on the driveway and put a barrier up so no one drove on it. We were told it needed to dry a week before driving on it. On the following day- less than 24 hours later- the regular Amazon driver pulled up to the concrete and stopped at the barrier, backed up and then proceeded to drive around it and up on my still wet concrete driveway causing a chunk to break off the side. She refused to give her contact info and her supervisor kept saying he was coming out but hours later still had not come out. After the police were called Out to do a report the supervisor (******) came out but did not even speak to me. The following day he called and said they would no longer deliver to my house. I filed a claim the same day but an insurance adjuster finally came out 2 weeks later but did not call me in advance like he said he would so I was not home. I have video of the driver and pics. The adjuster did not even look at the right side of the driveway and Amazon emailed and said my contractor said there was no damage so they would not pay. I have called and emailed many times with no response. My contractor stated he did NOT say there was no damage and even submitted an estimate to the adjuster and forwarded Me the email showing that they lied about it. I responded to Amazon and no one has replied of course.
Customer Answer
Date: 11/02/2022
The order number is 112-7120232-0717020. I am trying to start a complaint becasuse this incident happened on 10/5 and I have not once spoke to my claims adjuster. She called me Friday to let me know that the insurance adjuster and my contractor stated there was no damage and they would not pay out for the claim. Which that is a complete lie and I have messages between my contractor stating there is a damage and that he told the insurance adjuster that and sent over an estimate. I called my claims adjuster back friday and left her a message and sent her an email and she has not called me back. I have called and left mutiple messages on her personal voicemail and the ARC voicemail and have not recieved a call back. I am just trying to get reimbursement back for the damage, I spent 12k pouring concrete and then have to turn around and pay almost another $1,600 for damage their driver did. I have video proof of everything. I appreciate your help in this matter..

Thank You,

*************************

Business Response
Date: 12/01/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

ARC, our claims administrator, has carefully examined the details of your property damage, claim number AMZ2022186247. Based on their investigation, there was insufficient evidence or documentation to support your claim.

Our claim administrator has inspected the driveway and there was no damage and there were no marks visible at the time of inspection.

However, if you have concerns with ARCs resolution or have additional evidence to support your property damage claim, we recommend that you contact them directly using the information below.

ARC Phone Number: ****************
Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday
Claim Number: AMZ2022186247

If you have any additional questions, you may reply directly to this email.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/01/2022

Complaint: 18339036

*************** to the latest claim that there is no damage to my property per your adjuster, who did not even look at the damage. I have sent this information numerous times over the last 2 months, but I am sending it again. My concrete driveway was poured on October 4 and we were told not to drive over it for a week, we placed a barrier to block the driveway from being used your driver stopped in front of the barrier, backed up, and drove up on the lip of my wet concrete and cracked a piece off. My contractor sent your adjuster an estimate to repair the damage your Amazon driver caused. Your adjuster came out and did NOT even look at the side that was damaged. I have a ring camera right there pointed at the driveway and I have video footage of when your adjuster came out and he never looked at the damage side and he also never let me know when he was coming so I could show him where it was at. I have the police report, a picture of the damage, screen shot from the video I have already sent in showing your driver driving up on the side it was cracked, e-mail and texts from my contractor. I do not know what other proof you need to show the damage but feel free to let me know when someone wants to come out and look at it in person to get this resolved asap.

I have highlighted the important information in the texts from my contractor and also I have highlighted the invoice clearly stating replace driveway where Amazon driver drove over new drive. Also, please note the incident report from the highway patrol officer who came out and seen the damage and spoke to your driver who confirmed she caused the damage- knocked a chunk of concrete off side

Sincerely,

*************************
Initial Complaint
Date:11/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I'm having issue with Amazon and order I had placed with them, I have bought product on August 18 and decided to return it with Amazon Return policy, the *** tracking says it has been received by Amazon on September 22, the same day they have closed my account accusing me of having another account that didn't complied with their policies, while I have no knowledge of having any other amazon or that I ever have broken any of their policies. I have responded to that email to account specialist and they told me that they are going to process the return, some time after when I questioned them about my refund they temporarily reinstated my account and when I checked the status of the return it says it has been received by them and refund is processing and it's going to be within next 2-3 days, then a month passed and I still didn't got the refund, I tried to get in contact with their representatives but every time I do they are responding with the same message and every time telling me different date, so far it has been 1 month and a week since they received a return and I still didn't got my money back and they won't help me.Order date Aug 18, 2022 Order # ***-2741533-3589868
Business Response
Date: 11/14/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We sent an email to the customer through their registered email address on 02 November, 2022. This email confirms that the refund has been issued for **** USD to the original payment method.

Sincerely,

******
Amazon.com
Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two pairs of earrings on 10/30 and received the package on 10/31. I received empty necklace boxes and no earrings. Amazon is refusing to refund me because my package was delivered. I received the package but no earrings. They asked me to file a police report and I contacted ************ and they said unless my package was stolen, I cant file a police report. My package was not stolen, I received it, but again, without either pair of earrings. It was two necklace boxes with two cardboard inserts for the jewelry. Amazon hung up on me when transferring me to a supervisor. I am willing to accept a replacement or refund, but they are refusing to give it to me. This is their fault and not mine. I spend hundreds of thousands on Amazon every month and I should not be treated like this. The package was sealed so I believe an Amazon employee did not place the earrings inside the box unknowingly. Every time I call, chat or email, they say sorry your package wasnt delivered and that I need to file a police report for a stolen package. That is NOT the case! No one is listening to me. I am so upset and do not have money to throw away!
Business Response
Date: 11/04/2022

Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to escalate my problem with Amazon. For more than a month my account has been blocked for violating some policies. Amazon is giving me the opportunity to appeal, which I am doing. However, I keep getting rejections. And what's more, I get them **** minutes after I send my appeals. I don't understand how this is possible. It seems like these are automatic responses and no one is reading my appeals. I am being accused of somehow changing the listings, causing other sellers' trademarks to be violated. But I couldn't do that on other people's listings. The system just won't let me do it. What's more, that listing is still active and has 10+ sellers selling on it. And there is no logic whatsoever. If it violates their policies, why is it still active and other sellers continue to violate the brand?Help me understand this situation and unblock my account.
Business Response
Date: 11/04/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on November 4,2022.

Thanks, Amazon.com
Seller Performance

Customer Answer
Date: 11/07/2022

Complaint: 18341212

I am rejecting this response because:

They didn't send me any request on November 4. It's been three days and still nothing. I gave them all the information they needed to reinstate my account! I don't know what else they need.

Sincerely,

***********************************
Business Response
Date: 11/10/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/10/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/13/2023
Please consider my appeal and send it to the higher department of Amazon. My account was blocked for confirming orders but not sending them. Despite this, we made refunds to customers so as not to cheat anyone. In fact the order was valid, but in reality the buyer received their money and the item did not ship. The reason for this behavior was that due to inventory errors, we did not have the goods to ship on the orders we received. We were wary of cancelling the orders as this could have had a negative impact on our account performance. We described all of this in our appeal. Amazon's responses indicate specific orders for which we need to prove delivery. But we can't do that, as there was no such shipment for these particular orders. We have already sent an explanation 3 times, but they keep demanding it. How can I provide this proof of delivery of items that have not even been shipped. I understand that by doing this I have created a confusion and violated the policy, but I have acknowledged the violation and have done everything to correct and prevent it. Most of my orders, several hundred of them, have been shipped and successfully delivered. I do not engage in any fraudulent activity. We have had inventory issues, but we have fixed all of that. Help reinstate my account.
Business Response
Date: 07/19/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 19 July 2023.

Sincerely,
Amazon - Seller Performance.
Initial Complaint
Date:11/01/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has done nothing to stop their drivers from stealing multiple packages in my community. Yesterday I had two packages delivered both were ripped open with no items insides. The Amazon delivery driver placed these empty packages in two parcel lockers and clearly took the items out of the packages before scanning them as delivered. This has happened multiple times and Amazon has refused a refund each time due to their policy of once an item has been marked delivered it doesnt become their responsibility to reimburse at that time. Amazon should not even be legally allowed to do that. Especially in situation where the drivers also know this policy and know that Amazon will not refund a customer back if the item is not in the packaging. The driver needs to be investigated
Business Response
Date: 11/04/2022

Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
http://www.amazon.com

Customer Answer
Date: 11/04/2022

Complaint: 18341149

I am rejecting this response because:the order # is Order #
111-9266152-0281808

Sincerely,

***************************
Business Response
Date: 11/08/2022
Hello,

Were sorry to hear that you havent received your item(s) from order #***-9266152-0281808.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.
Based on the information provided by the carrier, we're able to confirm that your order was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Customer Answer
Date: 11/08/2022

Complaint: 18341149

I am rejecting this response because: there is an Amazon locker with a camera that will confirm the package was opened prior to the Amazon driver delivering it. how are you not going to take accountability when Im telling you your driver is STEALKING PEOPLES PACKAGES !!! I have a video and pictures showing my package was opened before I even opened **************** !!!

Sincerely,

***************************
Initial Complaint
Date:11/01/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered ************** stickers on October 16th 2022 and still have not received them. 6 Monster Sticker Decals - Cars Motorbike Trucks Boats Skateboard Surfboard Helmets Laptops Motocross Sold by: Stedecals $9.98 Condition: New https://www.amazon.com/gp/product/B0B5YPW7S1/ref=ppx_od_dt_b_asin_image_s00?ie=UTF8&psc=1 ****:Tracking Number:9374889736015441246799 Copy Add to Informed Delivery Latest Update Your item departed a shipping partner facility at 11:17 pm on October 23, 2022 in ************************. This does not indicate receipt by the **** or the actual mailing date.On Its Way to **** Departed Shipping Partner Facility, **** Awaiting Item ************************ October 23, 2022, 11:17 pm Shipping Partner: AMAZON Departed Shipping Partner Facility, **** Awaiting Item **************************** October 22, 2022, 6:26 pm Shipping Partner: AMAZON Departed Shipping Partner Facility, **** Awaiting Item ************************** October 21, 2022, 9:42 pm Shipping Partner: AMAZON Picked Up by Shipping Partner, **** Awaiting Item ************************** October 21, 2022, 5:10 pm Shipping Partner: AMAZON Hide Tracking History Amazon:Shipped with **** Tracking ID: ********************** Saturday, October 29 2:09 PM Carrier corrected delivery address issue for your package.***********, ** 8:39 AM A carrier delay has occurred.***********, ** Monday, October 24 1:58 AM Package left an Amazon facility.******, ** ** Sunday, October 23 11:17 PM Package left the carrier facility.******, ** ** 11:09 AM Package arrived at an Amazon facility.******, ** ** Saturday, October 22 9:09 PM Package left an Amazon facility.********, ******** ** 6:26 PM Package left the carrier facility.********, ** ** 4:44 AM Package arrived at an Amazon facility.********, ******** ** Carrier picked up the package.
Business Response
Date: 11/03/2022
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the 6 Monster Sticker Decals.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that there is no tracking updated after October 29,2022, the item seems to be lost in transit. I'd request you to reorder it.The refund of $10.84 was issued to your original payment method on Saturday, October 29, 2022. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I've issued a $5.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 11/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, Amazon has made my listings inactive. The system classified my product as a supplement, which it is not. Coffee is convenience food.ASINs affected by this problem:B07G1C9R5X B06XCDMZ6K ********************* I investigated the situation and checked legislation and Amazon's policies again. The compound includes organic arabica coffee, organic garcinia Cambogia extract, and green coffee bean extract.Firstly, food, in 201(f) of the **** is defined primarily in terms of its functionality, and the third part of the definition of food, "articles used as components of any such article," refers to any ingredient included in the finished food mentioned above, i.e., "articles used for eating or drinking..." The law (201(s)) refers to these ingredients ("articles") as becoming an ingredient or otherwise affecting the characteristics of the finished food product and lists them on the ingredient label. These ingredients added to food must have functionality (or technical effect) consistent with the list in 21 CFR 170.3(o)(1-32). This list includes coffee:Coffee and tea, including regular, decaffeinated, and instant types.Secondly, our product is not a supplement because we take it across the Canada-U.S. border. This means that without the proper paperwork, we would be unable to do this. Therefore, my product is 100% coffee and refers to convenience food.But I did find a reason why Amazon might have mistakenly put my product in a different category. I looked at the product description and found words that could have captured the essence of my product. I worked on this mistake and changed the description (see "Sollo Wellness .pdf"), but unfortunately, I can't change the listing on my end. I tried it through the edit button and also through the flat files. I would be very grateful if you reinstate my listings that were deactivated in error. And change the listing description to a more correct one so that the buyer knows reliable information.
Business Response
Date: 11/04/2022
Hello from Amazon,

To whomsoever it may concern

We reviewed this issue regarding ASINs :B07G1C9R5X ******************************** and noticed they were suppressed because they were identified as weight loss supplements that do not comply with Health Canada requirements. We noticed that the products' description calls the out as supplements and also make weight loss claims. Such products cannot be sold in ****** unless they comply with Health Canada's requirements. Unlicensed products or products that do not meet licensing requirements are not permitted for sale on Amazon.ca.
The Selling Partner must either remove references to 'supplement' as well as weight loss claims, or provide the *** (Drug Identification Number), NPN (Natural Product Number) for these products for reinstatement. We have notified the Selling Partner of our decision on 11/4/22.
In summary ,we have decided to uphold our original enforcement decision and the ASINs will remain restricted . We will reevaluate when the necessary changes are made to the listings

Regards,
Amazon.com
Customer Answer
Date: 11/25/2022
I got this letter about my listings from Seller Support:

We have investigated the issue and would like to inform you that certain brands and categories require approval to be sold on Amazon, and these rules are subject to change throughout the year. Since you are registered to sell brand SOLLO and are still facing restriction issues, kindly apply for approval and specify in the comment that you are brand registered. This team will be able to quickly handle your request and resolve your issue.

But I have totally different problem. My listings Amazon made inactive due to inappropriate product descriptions. The system classified my product as a weight loss supplement, which it is not.

ASINs affected by this problem:

B07G1C9R5X

B06XCDMZ6K

B01LW9EY1A

B07G1B1K5J

Coffee is convenience food explicitly stated in Canadas legal acts. I notified Amazon, but I haven't seen any response in about two months (see attached file). Then I created an additional case ID ***********, where I provided proofs.

I did find a reason why Amazon mistakenly classified my product as a weight loss supplement. In the product description, some words allude to weight loss.

I rewrite the description (see "Sollo Wellness .pdf"), but I can't change it on my listing through the edit button and the flat files. I also called Seller Support, but they can't change the listing while the review continues.

I am asking Amazon to:
1) review my cases concerning the listings;

2) change the listing description to the new one so that the buyer knows the correct information about the product. All information is in the attached file.

Thank you in advance for your help!

--

*****************
Packaging Material Consulting
Business Response
Date: 12/02/2022
Hello,

We have reviewed this **************** ASINs and require more information to complete our review. We have requested the necessary information from the seller via email on December 2, 2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 12/07/2022

Complaint: 18315821

I am rejecting this response because:

Due to inappropriate product descriptions, the system classified my product as a weight loss supplement, which it is not.
ASINs affected by this problem:
B07G1C9R5X
B06XCDMZ6K
B01LW9EY1A
B07G1B1K5J
Coffee is convenience food explicitly stated in legal acts. I notified Amazon, but I haven't seen any response in about two months (see attached file). Then I created an additional case ID ***********, where I provided proofs.
I did find a reason why Amazon mistakenly classified my product as a weight loss supplement. In the product description, some words allude to weight loss.
I rewrite the description (see "Sollo Wellness .pdf"), but I can't change it on my listing through the edit button and the flat files. I also called Seller Support, but they can't change the listing while the review continues.
I am asking Amazon to:
1) review my cases concerning the listings;
2) change the listing description to the new one so that the buyer knows the correct information about the product. All information is in the attached file.
Thank you in advance for your help!

Sincerely,

*****************
Business Response
Date: 12/12/2022
Hello,

We have reviewed this **************** ASINs and require more information to complete our review. We have requested the necessary information from the seller via email on 12/2/2022 and 12/12/2022.
Customer Answer
Date: 12/22/2022

Complaint: 18315821

I am rejecting this response because:

My cases are on review for more 1-2 months (see attached screenshot). That`s why I can`t change the inaccurate description of the products.
The system classified my product as a supplement, which it is not. Coffee is convenience food.

I would be very grateful if you could change the listing description to a more correct one so that the buyer knows reliable information about the product. And also, I want to reinstate these listings because they are not supplements.

ASINs affected by this problem:
B07G1C9R5X
B06XCDMZ6K
B01LW9EY1A
B07G1B1K5J

Sincerely,

*****************
Business Response
Date: 01/09/2023
Hello,

We have reviewed this **************** ASINs and require more information to complete our review. We have requested the necessary information from the seller via email on 12/2/2022 and 12/12/2022.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:11/01/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vendor for Amazon SAKBOS sent me a 20$ gift card after a recent purchase I scanned the code To my surprise I won $40 I follow their instructions to Submit A five star review view and posted a picture and send them a copy of the email I got a return email that you will see listed asking for my PayPal information which I thought was strange I reported that Amazon they confirmed that there sellers are not allowed to ask for customer Personal Information.. As a result Im Filling this Complaint
Business Response
Date: 11/04/2022
Hello,

I'm sorry to hear about this experience.

I've forwarded the details you sent us to our Investigations team. We investigate each report received and take appropriate action. However, we won't be able to release the outcome of the investigation.

To report violation of our seller rules and ensure that our investigation team has all the necessary information, we ask that you select the 'Report questionable activity' link in the email from the seller. We investigate each report and take any necessary appropriate action. However, we won't be able to release the outcome of the investigation.

We hope to see you again soon.
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just want to cancel a damned subscription I didnt order and you cant ! You cant call ! You cant speak to anyone ! I have been trying to do this for 2 hours plus ! Im so ****** right now I could scream This is ******** ! How do they get away with this ? I cant cancel my card I cant call ! I cant cancel my subscription ! Died anyone care anymore ? Good lord !
Business Response
Date: 11/02/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the subscription on your account.

I would request you to help us with the exact name of the subscription to assist you further.

Regards,
Arun

Amazon.com
http://www.amazon.com

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