Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,974 total complaints in the last 3 years.
21,691 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/30/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am writing this complain as last resort for my problem, i am student and i order a laptop from amazon as particular model was not available in my local site. Order number 113-8869744-4018632, once i got the laptop i use it and found few issues as such i file a return. I ask amazon if they can pick up is up but they said i have to ship it and they will give 20$ in return fees. When i went to DHL carrier they were asking for 500$ international shipping fee which would be like 50% of the price as such i find another carrier that help me ship for cheaper price. I found one and use that to return the laptop. It been over 35 days now and laptop showing delivered but amazon say they can't find it. I have sent the receipt and proof of delivery and screenshot from carrier website. I have attached it below. I am student and this was my whole year saving to get this laptop for my studies and now i am out of my money and laptop. I called carrier and they send the proof of delivery which i already send to amazon. Please help me sort out this issue.thank you
Business Response
Date: 11/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in the refund of the laptop order.

I've checked on it and I can see the issue is already escalated to the concern team and they confirmed that the item is not yet received at our return center. I understand the carrier has updated it as delivered however it was not received by our team.

I request you to please contact the shipping carrier you have used to return this order to check on the delivery status because we are yet to receive it. As soon as the item is received at our return center, a refund will be issued on your account.

I appreciate your cooperation and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have been getting damaged items from amazon all month they seem to do this on purpose, and they do not want to replace a book that was damaged this book is order ***************** no one seems to care when you talk to them also other orders were damaged ***************** ***************** i want Amazon to stop damaging my orders and want a replacement for the one book i use gift cards and it seems i am being ripped off and never get anything from amazon they are vandalizing my orders
Business Response
Date: 11/01/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the orders are arriving damaged and I apologize for the inconvenience caused.

Please be assured, we never want our customers to face this issue however as its repeating with your orders, I'll have this escalated to our team to investigate what is happening and why the issue keep repeating. The team will take necessary action to avoid it happening again.

I see the order# you have provided (*****************) does not show a record. I request you to please help us with the order# again or share the item name you needed a replacement for. I'll check on it and help you with that right away.

Regarding the other two order# you have provided, I see those are the replacement orders, if you have received a damaged book again in those replacements, please confirm, I'll look for the available options to assist you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/30/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I *********************************** purchased a pair of TECKNET BLUETOOTH HEADPHONES WHICH WHERE BROKEN I PURCHASED THE HEADPHONES ON OCTOBER 12 2022 and I RECEIVED THEM ON OCTOBER 13 2022 THEY WHERE BROKEN AND DAMAGED I IMMEDIATELY CONTACTED AMAZON AND ASKED TO SPEAK WITH A SUPERVISOR THEY REPEATEDLY HUNG UP ON ME AND A FEW REPRESENTATIVES USED ****** LANGUAGE TOWARD ME AND ALSO MADE THREATS TOWARDS ME I RETURNED THE DAMAGED HEADPHONES I RECEIVED MY REFUND TODAY SUNDAY OCTOBER 30 2022 WHICH IS 17 DAYS LATER I HAD THE OPTION TO HAVE THEM RETURNED OR REPLACED AND AMAZON WOULD NOT REPLACE THEM INSTEAD THEY TOLD ME TO RETURN THEM AND I HAD TO WAIT 17 DAYS TO RECEIVE MY REFUND TODAY I RECEIVED AN EMAIL FROM THE SELLER AND AMAZON ASKING ME TO CONTACT AMAZON AND NOTIFY AMAZON WHEN I RECEIVED MY REFUND I TRIED TO DO SO AND I WAS TOTALLY DISRESPECTED BY A REPRESENTATIVE BY THE NAME OF ********** ASKED HIM TO SPEAK WITH A SUPERVISOR AND HE SAID NO AND CONTINUED TO SAY I DONT NEED ANYMORE HELP AND SAY DISRESPECTFUL THINGS HIS LANGUAGE BAREER IS VERY BAD I HAVE PREVIOUSLY REPORTED HIM AND OTHERS AND IT IS STILL GOING ON MY PHONE NUMBER IS ************ *************************** MY EMAIL ADDRESS IS ************************
Business Response
Date: 11/01/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the bad experience you had with us. I've shared the feedback with our team to get this checked for necessary action.

I've checked on it and I can see that the return was received and processed on Oct 22. On the same day, a full refund has been issued on your account back to the original payment method. Email confirmation sent on Saturday, October 22, 2022 at 11:39 PM (PDT).

This refund should already be reflecting on your billing statement by now. If its not reflecting, I request you to please contact the card issuing bank. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18334538

I am rejecting this response because:

Sincerely,

***************************
The reason I called in was because I received an email which told me to contact Amazon and inform Amazon that I had received my refund on that particular day I am tired of Amazon Representatives using vulgar language and being disrespectful hanging up on me as a customer ********************** needs to take action against their employees who disrespect customers and when a customer asks to speak with a supervisor and they deny a customer to speak with the supervisor training needs to be addressed I called more than 17 times and ask to speak to a supervisor and were denied each time and hung up on cursed at I am tired but Amazon wants to charge me for a membership fee a prime membership fee and get talked to like that no I'm sorry I purchased a pair of bluetooth headphones that were totally damaged which I sent back and yes you did give me a refund but it took over 17 days to receive my refund and also the price of change within those 17 days the situation could have been handled better than letting Amazon employees be very disrespectful and they sent me several emails threatening emails saying they can close my account and it's their fault so no I reject your offer
Initial Complaint
Date:10/30/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
29 June 2022, purchase fencing materials, approximately $2200.00.Account number - same as phone number -- ********************************** using amazon store credit card, using the card entitles me to 5% points reward to be used on next purchase. The card is issued by ******************* I have been requesting issue of rewards points (since July 2022), have yet to receive. Have contacted Amazon and Synchronicity multiple times; they respond "we will look into this" and each are blaming the other organization for non issue. The latest response is "you already used the points". I requested proof of the purchase using the rewards points...no proof has been referenced or provided. **************** at ******************** is purposely useless and not designed to provide meaningful support
Business Response
Date: 11/22/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Reward Points. Synchrony has responded and as per their record you have a redeemable point balance of $123.62. However the balance is still reflecting as **** on our end. To help you with this, I've issued a gift card of amount $110 and it will be available to use in your Amazon account within ***** hours.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: October 12, 2022 The amount of money you paid the business: $25.53 What the business committed to provide you: Refund for returning ******* Genuine Filter for Refrigerator Water and Ice, Carbon Block Filtration for Clean, Clear Drinking Water, 6-Month Life, HAF-CIN/EXP, 1 Pack What the nature of the dispute is: Amazon will not refund me for them sending me the wrong product. The item never arrived at there facility and has been stuck in a *** warehouse in ******* for a week. When I contacted *** they said the package was lost. When I contacted Amazon they said they will not refund until they receive the package. I told them its "lost" and they need to refund me because they are the one's who processed the return label. I did everything correct to ship it back to them but there ******* lost my return package. All I want is my refund of $25.53.The business has not put any "real" effort to try to resolve the problem.Account: ********************* Order #: 111-9128453-2748201 Tracking # 1Z18WF879003335746
Business Response
Date: 11/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-9128453-2748201. Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

If you don't hear from our ************** by Tuesday, 13 December, 2022, please write back so we can find out what happened.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022

Complaint: 18334346

I am rejecting this response because: Refund is taking way too long. I have been a prime member for a very long time and I have never witnessed a refund taking months to process.
The refund taking two months to process is unacceptable. I am very ashamed of amazon and their poor customer service in regards to refunds.

Sincerely,

*******************
Initial Complaint
Date:10/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a watch I bought from Amazon back in august. They didnt refund me even though they received the item. I contacted them a month later and the apologized and said they would refund me. Another month went by and they still have not refunded me and now I have a 40$ late fee on my credit card because that refund was supposed to pay off my balance. They owe me over 400$
Business Response
Date: 11/01/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-3722197-9877041. Upon checking I see that a full refund of $380.61 has been issued to your original payment method on Sunday, August 28, 2022 at 10:54 AM (PDT). Refund confirmation email was sent to your email address on Sunday, August 28, 2022 at 2:01 PM (PDT). We would request you to check the emails and your bank statement.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/30/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint on the order below, about 3 weeks ago on my very first chat with you i asked to return this item, your chat rep responded and told me "they can not accept a reuturn on this item and to throw it away or donate it and that I will not be billed for this order and they were going to refund me"....however a few days ago amazon emails me saying i need to return the item or they will rebill me. that is the complete opposite of what they told me on chat 3 weeks prior ..this chat took place sometme between october 9-12.....this item was donated as they told me to do...amazon specifically told me they woudl refund me, i could keep the refund, not to return it and to donate it. i am requesting amazon sticks to there promise and word and not rebill me ORDER PLACED October 8, 2022 TOTAL $265.50 SHIP TO Summer ORDER # ***-1167762-0939468
Business Response
Date: 11/01/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Foam Mattress order. I'm sorry for the inconvenience caused.

I've checked on it and I can see the issue was escalated to our team and it was taken care of. Rest assured, you will not be re-billed on this order. Please ignore any return notification you may have received for this order. I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Joy C
Initial Complaint
Date:10/30/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
have been contacted by an anonymous number claiming to be amazon selling an i phone 11 pro for ******. have rejected call numerous times and have pressed #1 to result a false charge. i received 9 calls from 700 pm cst to 820 pm cst and again at least 3 more times this morning after 10 am.
Business Response
Date: 11/01/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your request about the call you are receiving about iphone purchase. Although some departments at Amazon.com make outbound calls to customers, we'll never call you to confirm the purchases or asking that you disclose or verify your Amazon.com password, credit card, or banking account number. Such information should only be submitted when completing an order on Amazon.com, registering to sell on Amazon, contacting Amazon.com directly, or when making updates to Your Account or Seller Account areas.

Upon checking, I see no such calls made from Amazon. It must be a spam call and I suggest not to press any keys they prompt or share any information. I'd request to report such calls by following the guidelines from our Help page:

https://www.amazon.com/gp/help/customer/display.html/?nodeId=*********

If you ever respond to a suspicious call, email, or visit a forged website and enter your Amazon.com login and password (or any other personal information), unauthorized individuals may have collected that information; we recommend that you update your Amazon.com password immediately. If you provided financial information, you may want to contact your bank or credit card provider.

To read more about ways to protect yourself from phishing, visit our Help pages:

www.amazon.com/phish

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,We are writing this appeal here for our seller account Lakemen Oaks | ************* marketplace associated with email address *********************** The ******** token of our account is AJCK9KQB9DALN.For more than 9 months we are selling via the *** method on our account. As we sell groceries. There is a restriction applied on *** that I have to wait more than 15 days and sometimes months to just take our shipments into the ***. This makes huge delays in our supply chain and This wastes our time and leads us to loss of our revenue, also there are high feeses applied to Grocery in *** which makes groceries expensive. because shipping high-weight grocery items to *** and grocery is always heavy. while we have our facility to ship grocery products from our warehouse based in ********************************************************************* As we can ship these products from our warehouse at a much more affordable price, also we have good selling history of ***. We request Amazon to reactive our FBM offers. to make groceries affordable to *********. as current *** fees are making them super expensive.We hope Amazon will help us to make groceries affordable to ********* via FBM offers.Thanks
Business Response
Date: 11/01/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:10/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,We are writing this appeal here for our seller account Lakemen Oaks | ************* marketplace associated with email address *********************** The ******** token of our account is AJCK9KQB9DALN.For more than 9 months we are selling via the *** method on our account. As we sell groceries. There is a restriction applied on *** that I have to wait more than 15 days and sometimes months to just take our shipments into the ***. This makes huge delays in our supply chain and This wastes our time and leads us to loss of our revenue, also there are high feeses applied to Grocery in *** which makes groceries expensive. because shipping high-weight grocery items to *** and grocery is always heavy. while we have our facility to ship grocery products from our warehouse based in ********************************************************************* As we can ship these products from our warehouse at a much more affordable price, also we have good selling history of ***. We request Amazon to reactive our FBM offers. to make groceries affordable to *********. as current *** fees are making them super expensive.We hope Amazon will help us to make groceries affordable to ********* via FBM offers.Thanks
Business Response
Date: 11/01/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

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