Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,467 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Buyers be CAREFUL!!!!! AMAZON IS NOT RETURNING funds for purchased items that were cancelled. Primarily items that take very long to ship and are cancelled a week or more after order was placed; they are taking your money!!!!! This has happened to me twice over the past two months (October and November 2022) and Amazon has nothing to say about this issue. If I didn't recognize that I was never refunded for the cancelled orders I would have been out $131.03. . AND they delete some canceled items under your order history so keep log. Makes me question how much money they have stolen from me
Business Response
Date: 11/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the canceled orders. I'm sorry for the inconvenience caused.

Please be assured, Amazon does not charge your card unless the order is shipped. If the order is shipped, we charge your card however for any reason the order does not arrive, we take complete responsibility on it and help you get a replacement or a refund.

If there is any specific order that hasn't arrived but you are charged, I request you to please share the order# with us. I'll look into it and help you further.

Looking forward to get the order details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never received my package on 11/5/22 and Amazon refuses to provide a refund. I have surveillance cameras installed in my gated community and we have lockers through Luxer One. An investigation was conducted by Luxer One and it shows that Amazon never delivered my package on 11/5/22 at 11:28am. Amazon told me to complete an incident report and as soon as I replied to the email with the information for my report, the email provided could not be used. I want my refund immediately.
Business Response
Date: 12/01/2022
Hello,

I am ******* from Amazon.com.

I've checked the information with our team. I would request you to please reply to the email sent on Tuesday, November 8, 2022 at 2:54 PM (PST) with the completed Incident Report.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Initial Complaint
Date:11/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was advised I would receive a refund monthly service fees, $159.96, on my sellers account via Amazon Support. Amazon refuses to honor it. The transcript provided below verifies th approval.
Business Response
Date: 11/09/2022
Greetings from Amazon Services,

We understand that the complaint is regarding the reimbursement of subscription fee.

We would like to inform you that the refund has been initiated, and it will be reflecting in 3-5 business days.

Seller can contact the Seller support for any further help on this.

Link - https://sellercentral.amazon.com/help/hub/support
Customer Answer
Date: 11/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:11/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 4th I placed an order through Amazon.com, I purchased a "Water Dental Flosser Cordless for Teeth - Nicwell 4 Modes Dental Oral Irrigator, Portable and Rechargeable IPX7 Waterproof Powerful Battery Life Water Teeth Cleaner Picks for Home Travel" it was $32.09. ORDER # ***-3959319-6167436. The delivery driver that attempted to deliver it to the ************** locker we have in the community typed in the wrong tenants name and left me with no access to my package. The package was wrongly delivered to another ******* (although my name and apartment number was on the package) the driver made an error. Once realizing that the package reflected "delivered" and under my ************** app I see that I have no packages under my name I then ask the front office if someone brought a package to them. They mentioned they do not have any packages for me. I reached out to amazon after they told me to wait until Monday so they can get a resolution.. They're resolution was to tell me there is nothing they can do for my stolen package. I am requesting a refund for the package I purchased and did not receive. This is no way to do business with a company.
Business Response
Date: 11/22/2022
Hello,

I am ******* from Amazon.com.

I've checked the information with our team. we aren't able to issue a refund. I would request you to please check the email sent on Tuesday, November 8, 2022 at 5:29 AM (PST)

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 11/27/2022

Complaint: 18373741

I am rejecting this response because: my item was never delivered and I did not receive the product that I paid for. If I do not get this resolved I will file a dispute through my bank because I am not paying for items I did not receive. Your driver put it into a locked parcel not associated to my apartment number therefore I could not retrieve package.

Sincerely,

*********************
Initial Complaint
Date:11/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the item *************** Designs Cycling Mountain Bike Trail Biking MTB Bicycle Shorts for Mens, $108.33 Order# ***-7301367-9118600 to Amazon with their *** dropoff, tracking for the return says that Amazon received it on October 25th. Tracking Number 1Z9E5W529016952960 Weight **** LBS Service *** Ground Shipped / Billed On 09/21/2022 Delivered On 10/25/2022 7:00 P.M.Delivered To **************, **, ** Received By RETURNS CENTER. I contacted Amazon through chat last week and was told that I was getting my refund to my original payment Matercard, but it still has not been issued and I have not received it yet.
Business Response
Date: 11/10/2022
Hello,

I am Nishith from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order # ***-7301367-9118600. I've checked and I can see that there is a refund processed for the order.

A refund was issued to your original payment method on November 10, 2022 for $108.33. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-7301367-9118600

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Initial Complaint
Date:11/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********* Lumix 25mm lens purchased on October 26, 2022( Order# ***-8973550-3528268 ) from Amazon.com was returned via *** courier tacking# 1Z55AY229004497545 within the merchant's return policy. As of Nov 8th, refund has not been issued.
Business Response
Date: 11/09/2022
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email and completely understand you are disappointed regarding the issue with the return refund of the item. We do our best to ensure that all of our customers orders go as smoothly as possible. I apologize this wasn't the case this time.

I see that we have issued the refund of $137.50 to the original payment method on Wednesday, November 9, 2022 at 12:48 AM (PST)

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=112-8973550-3528268

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,
Naveen
Amazon.com
Customer Answer
Date: 11/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:11/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction Date- 11/03/2022 Amount of money paid $184.43 Delivery my item to the correct address Amazon delivered my package to the wrong address. I contacted their customer support on 11/05/2022 and was promised a full refund for my missing item on 11/07/2022. After following up yesterday they denied my refund and stated I needed to file a place report. I have filed a dispute with my credit card company and I have information to present where I am promised a refund for my missing item. Amazon has been giving me the run around after being promised a refund. I have contacted them several times via email,phone. chat support. Also the photo proof of delivery is not the front of my house. I do not recognize that photo. Order Number-111-*******-******* Tracking Number-Tracking ID: ***************
Business Response
Date: 11/17/2022
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. The team informed as: Were sorry to hear that you havent received your items from your order.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Lost shipments are inconvenient for you and costly for Amazon. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.

Were unable to accept Police Reports that are in pending or any other incomplete status.
The Police Report must be filed before December 20, 2022 and provided in English or Spanish to be considered for review.
Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened.
We will happily cooperate with the police as part of any investigation.

We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 11/17/2022

Complaint: 18373433

I am rejecting this response because: I was promised a refund by this company and have documentation supporting that

Sincerely,

*************************
Initial Complaint
Date:11/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my son a sweat jacket for upcoming Christmas Holiday. I order 5T for my child. It shows the size in my order. When I opened up the package the jacket was 4T. I went into Amazon and tried for an exchange. When I did this it stated not eligible for return or exchange. All I want is an exchange for the correct size. This is not my fault and I should not be penalized as a customer. I want an exchange for the correct size 5. When I ordered it should it had thst size. If they can't help me I would like my money back.
Business Response
Date: 11/09/2022
Hello,

I am Nishith from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order #***-2428591-5258617. As the product is marked as non returnable we are unable to accept a return for the product. But to help you in this case I have issued a full refund for the product.

A refund was issued to your original payment method on November 9, 2022 for $35.31.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-2428591-5258617

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 11/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/08/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear,I am an Amazon buyer, and I was unable to log in to my account due to unusual activity in my shopping account. After investigation, I found that my cloud server 118.31.16,151 was hacked by an ip 2.147.29.169 from **** on 2022-10-13. I suspect that after this ******* illegally entered my Amazon account, he tried to steal the money or credit card in my Amazon account, because my Amazon account was logged into my cloud server. So my Amazon is locked. Now I have changed the password of the cloud server and strengthened the firewall. I kept calling Amazon's customer service during this period trying to resolve my issue. But they only told my account that there was an unusual purchase because my account bought a gift card on 2022/10/13 to ******************* I have explained that this is not my behavior. I'll now explain that this has nothing to do with me, it's a hacking incident.Please restore my account immediately.My account is **********************
Business Response
Date: 11/17/2022
Dear Seller,

Greetings from Amazon.com Executive Seller Relations Team.

I understand that you have contacted us as you were unable to login to your account.
Upon review, I could see that the account status is normal.
Thank you for writing to us.
If there is any other error please write to us with a screen shot so that we can investigate further.
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Initial Complaint
Date:11/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 21st, I attempted to purchase a new pair of Airpods Pro Generation 2. On the same day, what was delivered to me was a used (dirty I might add) pair of Airpods Pro Generation 1, a different product. I contacted Amazon Support and started the return process. Upon receiving the item, Amazon rejected the return, saying that it was the incorrect item, and that I needed to send the one I ordered (again, a new pair of Airpods Pro Generation 2) to be issued a refund. The problem with this of course being that they never sent me the item they're requesting, and I can only return the incorrect item I was sent.After several attempts with both their customer service and buyers return team, they are refusing to issue the refund, since the incorrect product (again, the one that they sent me) was returned. At this point in time, I have no product, and Amazon has taken money from me. I am simply seeking a refund for the issue.
Business Response
Date: 11/22/2022
Hello,

I am ******* from Amazon.com.

I found that you have received an email about this on November 8, 2022 at 1:13 AM (PST) with the subject line "Your Amazon.com returns" advising you of the issue with your return, and that you've already responded to that email.

Please continue to contact that specialist team with all relevant information. We are is unable to provide any further details about this issue.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*****************************
Customer Answer
Date: 11/22/2022

Complaint: 18373313

I am rejecting this response because:

This is a non response being issued because two weeks have passed since my initial BBB inquiry. My issue is that after multiple attempts, the business unit in question is still rejecting a return from the item they sent me. The response is that I should continue attempting. This provides no resolution to the issue whatsoever. Amazon has taken my money and provided nothing in return.

Sincerely,

*****************************
Business Response
Date: 12/01/2022
Hello,

I am ******* from Amazon.com.

I've checked the information and see that a refund is issued for the order.

A refund was issued to your original payment method on Thursday, November 24, 2022 for $256.33. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=112-8303374-4527450

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala

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