Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,612 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-6066359-6249048 I had a warranty on an amazon fire tablet it broke, i paid $15 to get a refurbished item and returned the broken item per their instructions. Amazon is currently trying to charge me $90.94. I contacted customer service where I was told I would have to dispute with my bank. I had to wait for the account to post to do so, resulting in an overdraft fee of $37.50 to my account. I have registered the dispute with my bank. Amazon has refused to acknowledge the returned item and refund me their charge for no reason. I have waited on hold for a supervisor for over two (2) hours just to be told there was nothing they could do. I have since attempted to contact Amazon at least three (3) separate times after this initial incident with no resolution at this time. It's clear I was transferred to an over-seas call center with a language barrier. I would like Amazon to refund me the $90.94 charge and the overdraft charge my bank charged for $37.50. I am prepared to file a small claims complaint if need be and have the case proceedings published for the public to see how Amazon handles their customer service.
Business Response
Date: 12/24/2022
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

I have researched your concern and see that the original tablet was returned with tracking, 1Z602V199090329932, but was lost in transit with UPS.

We have issued a refund of $90.94 and $37.50 to your original payment method for Order 113-6066359-6249048. Processing takes 3-5 business days.

Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I"ve bought a double stroller and it was damaged that i couldn't fold it, so i bought another of the same product and was damaged as well with same issue. I wanted to send it back but wasn't able cuz i didn't have a box for it, so i tried contacting amazon on chat and by phone and they told me on chat (i still have it) that they'll reimburse the cost of the boxes but after sending it back first of all they didn't give me yet credit for both although they've received it already and they also did not reimburse me with the shipping cost.here is the order details;ORDER PLACED August 24, 2022 $292.60 ORDER # ***-3396803-67***40 September 1, 2022 $292.60 ORDER # ***-1793497-0001003 Return received on: Oct 1, 2022 Return received on: Nov 1, 2022 1 box cost$36.39 2nd box cost $25.99 have recipts and also i don't want a credit on the box cost cuz i paid cash so i want cash
Business Response
Date: 12/14/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the strollers and difficulties you faced while returning.

While we do not have an option to send you cash as a refund, I've issued refund of $62.28 to your card used for the order. You will see the refund in 5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 12/18/2022

Complaint: 18562287

Hi I'm rejecting this response, not that i'm not happy with the refund, but amazon did not respond to the whole complaint. The complaint was about a refund for an item i've already sent back and didn't receive the refund yet, and 2) about a reimbursement they promised me, on which they did respond and gave me a refund (with a minus .10 cents, on which i won't make a fuzz). also i would like to get compensated for being busy with them for hours on phone and chat with no result and having TWO DOUBLE STROLLERS unfolded in my house taking using up space of a full bedroom until I've got the promise that I'll get refund (??!) and until I've got the car with the big trunk to return the item to a *** store (on TWO items which had free returns and free pickup [I wouldn't have bought them without those])

Sincerely,

*******************************
Initial Complaint
Date:12/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon shipping delivery instructions are added to make sure the drivers place the packages in my garage upon delivery. Twice now they have left items in the rain and tossed in the snow on my front porch. The garage is unlocked and easily accessible. Was never an issue until past couple deliveries. Boxes were soaked and gifts inside soaked. I spoke to two different agents in a weeks time and was assured both that "their best drivers" would be on it and it would be addressed. also it would never happen again! Well it has. I want to know why they can't follow the delivery instructions and why nothing has been done about it. It has resulted in damaged packaging for Christmas gifts and not a thing done about it by amazon.
Business Response
Date: 12/14/2022
Hello Mr *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had.

We could not locate the order ID's in your complaint. We request you to write us back with the order ID's for us to investigate into this further.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 12/14/2022
Hello,

Here are the orders and as you can see the driver was dumb enough to even take a pic of the packages in the wrong place. What's the point of delivery instructions if the drivers don't follow them? Each time I talked to a rep in chat I got the same scripted garbage! "We'll make sure it never happens again, we'll put our best drivers on it, I promise this will never happen again". It's never been an issue till this past few deliveries. There is a reason too why we put on the delivery instructions to place in our garage as we have porch pirates as well. No other people, **************** have any problem following delivery instructions. Garage is never locked. ************ here!

Check the tracking as when you click on it for each of these orders you'll the pic of where the items were placed. Anywhere but where it was instructed. We have have signs on the front door and on the garage. So not only we have it on delivery instructions on Amazon but all over the outside of the house too.

Order # ***-2401684-1533807 - left on front steps during rain not in garage

Order # ***-3750926-9611435 - left in the snow not in garage

Order # ***-3119567-0831445- this one came on two different days - check the tracking as both times left on front steps and not in garage

Order # ***-4639778-1983421 - same deal left in snow not in garage
Business Response
Date: 01/27/2023
Hello Mr.*****,

Thank you for writing back to ** and bringing this to our notice.

Driver feedback has been forwarded and our field quality assurance is still working on this issue.

We'll continue to work with our delivery partners to keep such issues to as minimal as possible.

We hope to see you soon.

Best regards,

********
Amazon.com

Business Response
Date: 02/11/2023
Hello Mr. *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

One of our aim is to provide convenient delivery experience and I understand we've not met that standard in this case and we're sorry for it.

We've updated the following as the delivery instruction to the drivers "packages are to be left in the garage and it is accessible to the driver". Few drivers who've not followed the instructions have been coached and appropriate actions will be taken.

Rest assured, we are working with our delivery partners to ensure the instructions are followed and all the packages are delivered inside the ********* understand you're unhappy with these delivery issues, however apart from coaching the ******************* we are unable to take any other action at this point.

To try to make up for the inconvenience, I can offer $15.00 Gift card to your Amazon account. Please reply to this email and let me know if this is acceptable.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 02/13/2023

Complaint: 18562366

I appreciate your help and will accept the giftcard and also offer you additional advice. If i didn't do my job I'd be fired for it. I suggest these deadbeats be fired. If this continues I will pursue further action against the company with the consumer protection agency and *************. There are things called final warnings and if it continues termination from their job. I suggest they can't do their job then maybe they need to seek other employment opportunities.

Best regards,

*********************
Initial Complaint
Date:12/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3 issues with delivery (including prime member deliveries) have taken place last month and this month (within a month).2 items (order numbers: ORDER # *************************** # ***-4440596-4388257)on 12/18/2022 that were promised within 1-2 days were not received as promised. Went back and forth with Amazon and items were refunded 11/23/2022. Though I eventually received these items and was told to keep them despite the refund, it does not take away from the fact that a prime member pays good money for their prime membership and the expectation is that they receive the benefits they are paying for and as promised. Next order (ORDER # ***-1677365-6586645) was placed on 12/5/2022. This item was expected (per prime) to be delivered on 12/7/2022. Again, received a message that the item was going to be late... Received various calls / emails from Customer Relations and they assisted with the process but where this is the second occurrence in not even a month; this is inexcusable... especially when you pay for a prime membership with promised benefits that are NOT being upheld Finally, the latest order (Order# ***-3530316-7471454), this order was supposed to be delivered *** on 12/11/2022 and was NEVER received. When I contacted AMAZON, they have no information on the product, when I contact *** with the tracking number, they have NO information in their system regarding my order. A classic case of left doesn't know what right is doing...perhaps? Anyways, today 12-12-2022, I had called and personally spoke to someone who said they are putting it through as a refund. I have not received confirmation of that yet and hope there will be no issues. Total amount I should be refunded for this order is $18.05 approximately. Again, I am going to express my frustrations over the ongoing issues with their prime member delivery and their inability to uphold to the benefits as promised with that membership.
Business Response
Date: 12/14/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your recent Amazon orders. Upon checking your order #***-3530316-7471454 was marked as delivered on Tuesday, December 13. In case if you haven't received it by Friday, December 16, please contact us back so we can issue a refund.

We will continue working hard to ensure that you receive accurate service, and to minimize the chance of any issues like this occurring again for your future orders.

As a token of apology, I've issued a $15 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged. The promotion will not apply to digital game and software download orders from Amazon.

For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:

http://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/14/2022

Complaint: 18562051

I am rejecting this response because: Although I have FINALLY received my product and appreciate your credit promotion(s), it does NOT change the fact that there have been ONGOING issues with PRIME Member deliveries. For there to be 3 delivery issues with 3 different items within less than a 30 day period, it is genuinely INEXCUSABLE.
I am NOT looking for FREE product and etc. but what I am seeking is that AMAZON further look into this prime member issue, address it and ensure that it DOES NOT happen again... NOT just for me, but for others of whom I know have likewise experienced the same issue.
When someone is paying additional funds (e.g. prime) for a service and that service promises certain incentives, the expectation is for those services and incentives are upheld 100% and as promised.
Please review this complaint seriously and work on addressing this concern.

Thank you

Sincerely,

*****************************
Customer Answer
Date: 12/14/2022
I am emailing you to inform you that since launching my complaint against the merchant: Amazon, there has been one small portion of the complaint that has been resolved.

This resolution involves around Order# ***-3530316-7471454, the third order (out of a few others) I had placed of which I had an issue with PRIME MEMBER DELIVERY. Effective last night (12/12/2022), I saw that the package was finally delivered to the carrier ****** and it is now out for delivery today (12/13/2022). As for the refund aspect of that order, I had contacted AMAZON via chat to put a stop to the refund and per AMAZON the man who promised the refund never put it through. That being said, however, shortly in mid conversation via chat w/ AMAZON, a refund did go through but not for the correct item. I was told by AMAZON to keep the refund; this is the second refund I was permitted to keep within less than 30 days due to ongoing AMAZON PRIME DELIVERY issues.

Although I appreciate these little "perks", I would rather receive the items I have paid for without having to call / live chat / email AMAZON for every order that I place...In addition, I should not have to feel anxious about my orders and be left to question as to whether or not I am going to receive these items on time (as per my PRIME MEMBERSHIP benefit); provided I receive them at all.

Despite the small aforementioned resolution, my complaint against AMAZON still stands. The reason for this complaint has to do with the fact that there have been ongoing issues with PRIME DELIVERY (3 delivery issues with 3 different items in less than 30 days or 1 month).

As a PRIME MEMBER, you are promised the following prime member delivery benefit with your membership as outlined on their website:

With the price of membership increasing from $119 / annual (this past year) to $139 / annual (this year), I deem it INEXCUSABLE that my PRIME orders have been late.

My desired outcome as mentioned in my initial report: "I would like to see the company review this complaint, address it and strive to make the necessary adjustments"...
Amazon needs to review this complaint and fulfill their obligation to provide prime members with the shipping / delivery services they are promised and that they are paying for.

Thank you in advance for your assistance with this matter.
Please let me know if you have any questions and or concerns.
Initial Complaint
Date:12/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delivery delays Advertising next day delivery and failure to deliver on time Four items ordered only one delivered on time As a prime member I expected delivery on time as advertised
Business Response
Date: 12/14/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon orders. Upon checking, the e-mail address you have provided to us doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/12/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a car alternator from Amazon, it was a difficult process getting the order correct. I received a alternator on September 9,2022. The alternator came from a company called ************ the Oder number is *****************. I want them to honor the warranty and send replacement because the one I have in my was found to be defective
Business Response
Date: 12/14/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-7623247-5625861. Unfortunately we are unable to offer another replacement since the original order #***-9660072-3670628 has been refunded already.

In this case, I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

Here is the link for warranty information: https://www.premiergear.com/warranty-information/

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Ancheer foldable elliptical on October 28th 2022. For a total price of $417.99. It arrived damaged. I have been in contact with Amazon multiple multiple times since then asking for a refund. I want then to pick up the extremely heavy machine and give me back my money. I did not pay for a damaged item and I do not want a damaged item. I will not pay for shipping to return it since it is not my fault it arrived damaged.
Business Response
Date: 12/16/2022
Hello,
We have reviewed order details and found that seller has approved customer's return request. Once item is returned, customer will receive refund for both the item and return shipping charges.

We have notified customer via email with return instructions on December 16, 2022.

Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 12/16/2022

Complaint: 18561873

I am rejecting this response because:
I cannot realistically be expected to return an elliptical machine on my own. The company needs to schedule a pick up from my home, the same way it was delivered.

Sincerely,

*********************************
Business Response
Date: 01/05/2023
Hello,

We have reviewed order details and found that seller has approved customer's return request.For an item to be eligible for a refund, the item is required to be returned to the Seller.

Once the item is returned, Buyer can share the return receipt with us. Once the receipt has been sent, the amount will be refunded to the payment method used to place this order and we will send Buyer a confirmation.

Sincerely,
Customer Answer
Date: 01/12/2023

Complaint: 18561873

I am rejecting this response because:
Seller has instructed me to return the 80lb elliptical machine to ******. I have attempted to return through the only companies that I'm familiar with, *** and ****** both companies are not willing to ship such a large item to ******. I relayed this information to the seller and have asked them to give me return options.
Sincerely,

*********************************
Initial Complaint
Date:12/12/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our Amazon prime account has been under lock down since 12-6-2022. We had a fraudulent activity where a person changed my email and switched my account to their email. Amazon was suppose to contact me or send me an email within 72 hours after fraud department investigates my situation. I have not recieved any customer support for ********************** reaching out to straighten this situation out. I'm happy to send l my documents to prove who I am...My email associated with my account is ***************** ************************************************************************************************ Names on account **** and *********************** ************************************ ************
Business Response
Date: 12/26/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Apologies for the inconvenience caused with your Prime account.
Upon reviewing, I see this that our team has restored your Prime account and 2 step verification is enabled with your **mail address is ****************** please try again and confirm if you are able to login to Prime account using *****************

The same information has been shared on Thursday, December 22, 2022 at 9:18 AM (PST) to the **mail address filed on this complaint.

We look forward to seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a television as a gift from my Son that apparently had a defect and broke within hours after install. The guys were amazing with the installation, however they took the Box that the television came in. As a result of that *** was unable to take the box on its scheduled trip due to the television being unboxed. I have called customer service with ********************** multiple times and have remained on hold over 30 minutes each time, with no resolve. I called back for a Manager, and was then given the runaround. Bottom line, the television is unable to be returned, the refund not given due to the lack of response from Amazon.
Business Response
Date: 12/25/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

We are happy to either help you with a manual pilot pickup or you can purchase a box to return the ** back.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon seller account (Merchant Token: APKYUNWOE662V) and subsequently my dads account was recently suspended. I was accused of counterfeit intellectual property infringement. The reason Im in this predicament is I was sourcing Retail Arbitrage from liquidation stores in ******* that do not provide itemized receipts. I didnt realize Amazons invoice standards until Seller Performance wouldnt accept my non-itemized receipts. I made this mistake because Im a novice seller, but I know how to prevent the same issues from happening again. I deleted all listings that were sourced from the bin stores and on 11/22/22, I contracted with a new supplier named Vitacost and purchased new inventory to sell on Amazon. Ive sent a comprehensive Plan of Action to reinstate my account, but Amazon is still asking for a rights owner retraction or letter of authorization for my old inventory. Can you help?
Business Response
Date: 12/14/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 14 Dec 2022.

Sincerely,

**********
Amazon.com

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