Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,595 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not have transaction details but in summation Amazon charge my account for recurring fee for Kindle after I canceled it three times. They respond only by chat. They refunded the money however I'm concerned that they are doing this systemically.
Business Response
Date: 12/26/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with Kindle charges on your account. Upon checking, the e-mail address you have provided to us doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon notified me that my account is related to another account - *****. I recognized this account and its owner, **************************** (e-mail - ********************* as we were business partners from May 31, 2022, to July 15, 2022. My account no longer has any connection to the ***** account because I deleted and changed the information on my account. Please see: ********************** ********************************** *********** Termination Letter, Notice of *********** Dissolution, Protocol of a meeting, Letter of Settlement Payments, and My passport (to verify my identity).But I still take responsibility for my carelessness regarding the personal information that got our accounts related in the past. I ask you to reinstate my account because there has been a misunderstanding, and I have described the entire situation in detail in this appeal.
Business Response
Date: 12/16/2022
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please refer to the email received on 12/15/2022 00:06 PST for the reinstatement process.
Thanks
Amazon Seller Performance
Customer Answer
Date: 12/27/2022
Greetings,

My case ******** was closed as successfully solved, but I disagree. I did not send anything like that my problem was handled. I would be very grateful if you would re-open my case, as I have received a new response from Amazon and I have new information to help resolve the dispute.

Namely, I called Amazon support, and when I asked "Why did I get a rejection?", they gave me the answer "We don't know exactly, but the documents don't fit".

But my documents are completely legal and with translation. I am willing to provide more information if required. My account no longer has any connection to the ***** account because I deleted and changed the information on my account.

Thank you in advance!
Business Response
Date: 01/23/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took this action because our records show that this seller lost their Amazon.com selling privileges under another account. Once we remove selling privileges, sellers are not allowed to establish new accounts.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges on December 04,2022. We notified the seller of this decision by email on that day.

Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.

Sincerely,
Seller Performance Team Amazon.com
Customer Answer
Date: 02/02/2023

Complaint: 18574041

I am rejecting this response because:

Amazon notified me that my account is related to another account - *****. I know this account and its owner is **************************** (e-mail - ********************* We were business partners from May 31, 2022, to July 15, 2022. But my account no longer has any connection to the ***** account because I deleted and changed the information on my account. But I still take responsibility for my carelessness regarding the personal information that got our accounts related in the past. I provided all the documents that confirm it. And also, I called Amazon support. My case was sent for reconsideration, but for a very long time I have not received an answer. And I can not understand what is the matter and why my documents are not accepted.

Sincerely,

**********************
Initial Complaint
Date:12/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a fuel tank on 12/5/22 it said estimated delivery 12/14/22 after placing order I got a an order confirmation but it said they would email me delivery date. I have not received a delivery date email yet. When I called customer service they told me that item is big and they are having issues finding someone to delivery it. Which is a lie. I work in LTL trucking so I know better. So now they tell me they won't ship it till sometime in early 2023. Order number 114-2098927-5913853
Business Response
Date: 12/26/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-2098927-5913853. Upon checking I see that your order has been shipped and will be delivered by Wednesday, January 4, 2023.

You can track the shipment by visiting Your Account:

https://www.amazon.com/gp/css/summary/edit.html?orderID=***-2098927-5913853

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: Order placed on November 17, 2022 ORDER # ***-1215248-4052238 Total for order: $654.22 (3 boxes of gutter guards at $199.00 plus tax/each box and 1 box of gutter guard strainers for $12.99/each box). Total for items including tax=$654.22 I bought the wrong size gutter guards and returned all three boxes to Amazon but have only received a refund for two boxes. I bought the right size gutter guard strainers and kept the box of gutter guard strainers. but received a refund for them but I shouldn't have. On December 2, 2022, I was refunded for one box of gutter guards for $213.43 (which is correct). On December 3, 2022, I was refunded for one box of gutter guards for $213.43 (which is correct). On December 3, 2022, I was refunded for one box of gutter guard strainers for $13.93 (which is a mistake-I did not return the strainers-I should not have received a refund for $13.93). I am still owed for the third box of gutter guards for a total of $213.43. I have been in contact with three different Amazon agents over the last 2 weeks The first two Amazon agents told me I would receive my refund in 3 to 5 days. I have not. Today, the Amazon agent told me I was wrong and hung up on me when I was trying to explain why I am still owed for one box of gutter guards and shouldn't have received a refund for the gutter guard strainers. I am not wrong. I have the order information and credit card statement proving it. I would really appreciate your help resolving this. Thank you.
Business Response
Date: 12/15/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-1215248-4052238. To help you with this, I've issued a full refund of $213.43 to your original payment method. The refund will reflect in your account within 3-5 business days.

Since the refund of $13.93 has already processed to your account, you need not to return it. Thanks for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple items were missing from order 114-0840520-2325807 Echo show stand TBA304241791819 Dental tools 10pk kit TBA304223386328 Govee smart LED strip lights Tracking ID: *************** Govee smart LED bars Tracking ID: *************** I called amazon the day it stated these items were delivered and signed for by LOCKER with no picture of the locker they were out in. I was told to wait until the next day after 6 pm as sometimes drivers scan packages as delivered that are not actually delivered. I wanted the next day and nothing arrived, I also waited until the morning of 12/14/2022 and nothing still arrived for the 3 missing packages. I called amazon and they stated there was nothing they could do since it states the packers were delivered and signed for by LOCKER. I asked where is the picture of the confirmed delivery so I can try and locate the packages and they stated pictures are optional and there is nothing they can do. I would like a replacement (preferred) or a refund for the missing items.
Business Response
Date: 12/21/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from your order.

Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 14 items to Amazon, which they received on the 24th of November. A refund was processed for eight of those items on the same day, however; I have been waiting, and am still waiting for to be refunded for the six items listed below. I have contacted Amazon on a few different occasions regarding the refund status for the remainder of items that I returned. I was initially told that it could take up to 30 days, but my rebuttal was having already received a refund for the eight other less expensive items. During my other contacts with Amazon customer service I was given other time frames of when I would receive the refund, which I have not received. The bottom line is they have ALL of the products I returned. I want the money (+ tax) for the items listed below to be refunded ASAP to the original payment method. Item(s) under order # ***-8902932-0911423 DJI Mini 3 Pro (DJI RC) Lightweight and Foldable Camera Drone with 4K/60fps Video, 48MP Photo, 34-min Flight Time, Tri-Directional Obstacle Sensing, Ideal for Aerial Photography and ************** $909.00 DJI Mini 3 Pro Fly More Kit Plus, Includes Two Intelligent Flight Batteries Plus, a Two-Way ****************** Cable, Shoulder Bag, Spare propellers, and Screws -$249.00 SKYREAT ND Filters Set for DJI Mini 3 / Mini 3 Pro Accessories,6 *************************************** (Plastic Version) - $39.99 Item(s) under order # ***-8415420-8764230 Slim Fit Sherpa Adult Onesie - Animal Halloween Costume - Plush One Piece Cosplay Suit for Women and Men by FUNZIEZ! - $34.99 Item(s) under order # ***-4617764-0805027 SanDisk 128GB Extreme microSDXC UHS-I Memory Card with Adapter - Up to 160MB/s, C10, U3, V30, 4K, A2, Micro SD - SDSQXA1-128G-GN6MA - $19.88 Item(s) under order # ***-9011098-0427450 Bwine F7GB2 Drone with Camera for Adults 4K, ****ft Video Transmission, Camera Drone with 3-Axis Gimbal, GPS Auto Return, Follow Me, Waypoints, Level 6 Wind Resistance, 2 Batteries 50 Min Flight Time - $529.99
Business Response
Date: 12/26/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Once the carrier has received your return package, it can take a while to arrive at our returns center. We ask that you wait 30 days from the day the return package arrived at our *************** In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Customer Answer
Date: 12/26/2022

Complaint: 18573258

I am rejecting this response because:

Amazon has had more than an ample amount of time to refund me for the remainder of the 14 items I returned. I want Amazon to exercise a bit of common sense and understand how it doesn't make sense for me to have been refunded for over half of the items already, and yet for the most expensive items, I have yet to receive a refund. They have had this merhcandise since the 24th of November, and here it is, the 26th of December. As previously mentioned, I had several prevous contacts with Amazon representatives telling me how sorry they were for the inconvenience, and how I would receive my refund within 3 - 5 business days, etc. I even had one representative assure me he was processing the refund while we were on chatting on Amazon's chat service feature. I had a representative tell me that they relayed my concern to the team trained to handle this scenario. You should hear back from them in the next 1-2 business days. This was during a chat dialogue on the 14th of December, and I have yet to hear from that "team" trained to handle my scenario.

At this point, it seems that Amazon is intentionally delaying the refund process, and I am at the point of looking into legal representation for punitive damages. My argument is how do you issue a refund for half a return the same day you receive the return, and yet it has been beyond 30 days and I still have not seen a refund for the remainder of items. I just don't understand that, and there is no logical explanation that Amazon is going to provide that will justify the delay. I have a balance on my Amazon Store Card that I have been anticipating the remainder of the refund for, so that I can pay the balance. This is causing me undue stress and mental anguish having to sit and worry about whether or not anything is going to be done, and even to the point of worrying whether or not I will even receive the remainder of the refund.

I have attached supporting documentation that supports my claim of Amazon telling me lies and not fulfilling their dutiess to their customers! I just want Amazon to give me my **** refund already!

Sincerely,

*********************
Initial Complaint
Date:12/14/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been charging me for a subscription to Amazon Kids+ since 2018. I had cancelled this subscription around the same time but it auto renewed without my knowledge or consent. I contacted Amazon customer service on ******** as soon as I found out I was still being charged for the subscription and explained the situation to them. They said their system could only refund me for the last 12 months. I was refunded for 2022 but I still need to be refunded for 2021, 2020, 2019, and part of 2018. I'm hoping this complaint will reach someone within the company that can refund me for the rest of the subscription charges that I am owed. Obviously, I am not paying for something I didn't order or use. I order dozens of items on Amazon every month so I did not notice I was still being charged for this subscription that I cancelled on my credit card until now.
Business Response
Date: 12/26/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Unfortunately we are unable to issue a refund for previous years' charges. In this case, I recommend you to dispute the charges directly with your bank.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a cancelled order which was never refunded. My account was put on hold so I do not have an order number but my account was under the phone number ********** and it was the laptop i purchased. I had cancelled the order but have yet to receive a refund. I have contacted many times and have had no success because my account was put on hold for no reason so no agent is able to help. I have submitted all required documents and have had no success in receiving my refund for a cancelled order. Every time they tell me an account specialist will reach out to me and they never have.
Business Response
Date: 12/15/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order for Laptop. I'd love to help, however, I need the order ID to check the status and help you with it.

You can locate the order ID from your registered email ID. As soon as the order is placed we share an email with the order details including the order ID.

I would request you to please write back with the order id, so that we can help you further.

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/15/2022

Complaint: 18573313

I am rejecting this response because:That is the problem. I do not have an order number because my account is on hold. *** called so many times trying to get off hold but no one ever helps. I dont have an email on file so no one ever sent me the order number. My account is ***********.

Sincerely,

*********************
Business Response
Date: 01/04/2023
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon checking the details we see package is returning to seller, as soon as the package is received and processed we shall notify you with an update on refund.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:12/14/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm an honest, hard working seller asking Amazon to reconsider policies that allow scammers to still from my online store, allowing me no way to protect myself.On November 30, ********************* bought a steelbook 4K movie item from me. (Order ID: #********************. The item was packed in a large box with lots of padding. It was delivered to him in a PERFECT CONDITION.The buyer made a false statement to Amazon saying that the item was damaged. It was not. He then returned a different item which is the item I sent him, a damaged item with no re-sale value. The item he got from me is still in his possession.Amazon had refunded this thief in full, including shipping both ways, 4 days before I even got the return package! This new, absurd policy allows me zero leverage in denying a refund in case that the item was not returned to me.A buyer who really needed this item and got it damaged would have asked me to replace it. He did not ask for a replacement. He's intention in making this purchase was to replace his damaged, dented steelbook with an mint-condition item that Amazon had helped him steal from me.Asking Amazon to refund my account in the amount of $66.04 for this stolen item.
Business Response
Date: 12/16/2022
Greetings from Amazon.com,

After reviewing the seller's request, I found that the seller submit a Safe-T claim to request the refund of the order, but it was denied.
The claim was denied initially as the Seller did not submit sufficient evidence to support their claim, in which the investigator provided the Seller with instructions to appeal the claim by responding back with the requested evidence below:

How do I proceed with my claim?
To proceed with your claim, select the "View Message" button that is located under the "Manage SAFE-T Claims" page in Seller Central. Please respond with the information requested below:
-- Photographic evidence of the damage or difference with the item. Images of packaging will not suffice.
-- An image of the return mailing label on the package. Do not use the digital file or the *** image.
Customer Answer
Date: 01/05/2023

Complaint: 18573264

I am rejecting this response because:
I DID EXACTLY WHAT AMAZON SUGGESTED AND SENT A PICTURE OF THE DAMAGED ****.
THEN, AMAZON DENIED MY CLAIM FOR THE 2ND TIME!
AGAIN, THIS **** IS NOT THE **** THAT WAS SENT BY THE THIEF, WHO IS STILL IN POSSESSION OF THE **** I SENT HIM.

Sincerely,

*******************
Business Response
Date: 03/14/2023
Hello from Amazon.com,
I understand this concern is about the Safe T claim denied for the Order ID: *******************.
Kindly know that we have received confirmation from our team stating they will reimburse the seller account as an exception to the policy.
I also acknowledge that the seller had provided 2 images of the product with dents on the front plating of the Steelbook covering but the product looks to match the **** on the order, hence, SAFE-T investigators had requested additional image support for their claim -

-- Photographic evidence of difference with the item. Images of packaging will not suffice.
-- An image of the return mailing label on the package. Do not use the digital file or the *** image.
And since the additional requested support for their claim is not provided, SAFE-T claim was initially denied and closed.
Customer Answer
Date: 03/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:12/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very disgusted with Amazon and its overshore customer support team. No one can understand each other, the agents are super rude and never listens to anyone because they want to get their point across and cut folks off. I am so sick of the way Amazon chooses to assist customers. They have no US call centers and the ones they do have they are firing to save costs. I recently returned a book *********************************: ***** and previously paid $16.58 with $15 being in courtesy credits and $1.58 being paid with my debit card. Amazon only refunded me $1.58 and never returned my courtesy credits. When I called and spoke with ******* she advised me that the previous agent should have told me that courtesy credits do not go back when a return is made. No one every advised me of that. The giftt card never came so I called again and spoke with another another rude, overshore agent named ****** who had no clue what he was doing. I asked to be escalated to a manager because he was trying to make me wait until Monday for someone to call me back. He refused to give me his name and would not repeat when I asked since I am hard of hearing and wear hearing aids. His Manager ****** came on the line and was rude and worse than the previous agent. He was very rude and kept cutting me off. Please listen to the calls before calling me and wasting my time. He refused to correct the issue or stand behind his previous agent's promise. I do not want a courtesy credit to use only for Amazon fulfillments. I want a gift card that I can use with any merchant. There are tons of items cheaper than theirs but they want to force me to only buy their products. It's unacceptable and I will not be forced to do so. ****** then advised me that he would flag my account since I advised him I would be filing a BBB complaint. Why are you touching my account and threatening to flag my account for sharing my concerns? Now, we have agents retaliating against customers?
Business Response
Date: 12/18/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. We will coach our associates regarding this issue. Upon checking I see that the promotional credit of $15 has been already issued to your account. The promotional credit was applied on your recent digital order #D01-8681414-0429060.

For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:

http://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com

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