Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,577 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon took my money, locked my account, and is sending me to a scammy call center in Asia where they won't tell me why my account was locked, and will only unlock it if I provide them my financial information. I'm not comfortable with that. I paid for prime and audible, and am unable to use my services. The whole thing is a scam. Im cancelling my amazon credit cards and I want my money back.
Business Response
Date: 01/03/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 12/10.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Bought a watch on 10/11/2022 (Order# ***-0421121-7382656) for $535.47. I set up a return on 11/12/2022 (Return #************). I shipped *** on 11/12/2022 and received at Amazon on 11/16/2022 (*** Tracking #1Z9WX3429008075680).I have not been issued a refund. I have chatted online with support 3 times and each time I am told the item was received, it would be escalated to a manager, and I would receive my refund in 2-5 business days. Each time I wait the required days and to date I still have not a received my refund.On the last chat on 12/13/2022 I was told I would get the refund in 3-5 business days and it was taken care of. What actually happened is they restarted the return process from scratch. I am now getting emails saying to return the item and I will receive the refund once returned. Again Amazon received the item already on 11/16/2002. 3 contacts with Amazon support have not provided any resolution nor have they followed what they said they would do. Please refund my money to the original pay account. I have all records of chats, *** proof of Delivery, etc. , Thanks.
Business Response
Date: 12/20/2022
Hello *******,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have returned the item from the order #***-0421121-7382656 but haven't received your refund yet. I'm sorry for the delay caused with the return processing. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details.

I've checked and processed the refund for $535.47 back to your payment method. You'll see this refund credited to your card in the next 3-5 business days.

You can view the status of your refund in Your Account here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***-0421121-7382656

I'm glad I could help! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is unfortunate that 3 interactions with Amazon support were unable to resolve the issue prior to my filing this complaint. Thank you for resolving it.

Sincerely,

***********************
Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have two issues. First, Amazon has closed my account for no reason. My account name is ***************** and I cannot log in this account at all.The second problem is that because I can't log in to this account, Amazon is now deducting my subscription fee every year. I want to cancel my subscription, but I can't. The subscription cost was $79 last year and $179 this year. I want my subscription back and I want to cancel it.Thanks!
Business Response
Date: 01/03/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,

********
Amazon.com
==============
Customer Answer
Date: 01/03/2023

Complaint: 18608424

I am rejecting this response because:Yes, I'm okay with you closing my account. But I can't accept that if my account is closed, I still have to pay for subscriptions to my business buyer's account. Subscriptions will cost $79 in 2021 and $179 in 2022. I can't access my account at all. Isn't your withholding the subscription fee a bandit act?

Sincerely,

***** ****
Business Response
Date: 01/24/2023
Hello,
I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I understand your concern regarding the Prime charges. I'm sorry for the inconvenience caused.
I've checked on it and I can confirm you that the subscription isn't active and we haven't charge your card on the account for this canceled subscription. If you are still being charged, please help me with the charge id. It will be 9 digits alphanumeric id that you will find on the billing statement. This charge id is unique for all Amazon transaction and will help us to locate the account where it is being charged and all other details.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
We appreciate your time and patience in these regards.
Regards,
*********

Customer Answer
Date: 01/31/2023

Complaint: 18608424

I am rejecting this response because: you can see Dec 14,2022 and 2021,about 79$ and 179$!They are all B2B Prime.
6P1U08HK03 AND XY6Q84W73

Sincerely,

Cheng ****
Business Response
Date: 02/09/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for sharing the screenshot of the page where you saw the charges, it was really helpful. While I was able to determine that charges were not from the account that is on hold, I found they were from a different related account that was not in use.

I have cancelled the Prime subscription and fully refunded you the charges. Owing to Data Security and Account Privacy reasons, I am not at liberty to share information about the related account but I hope the cancellation helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the item from Amazon I wanted to use it to cover my stairs and first the safety features the locks are defective. When going to snap the locks in place it took 3 people in order to snap the locks in place which as you see from the picture broke when snapping it upwards to lock. Once locked doesnt release and when attempting to release the side snapped in 2 and broke in another section. I contacted the company ******************************* and they want you to pay another $40 to receive another one. Ive attached all information. I dont have the box not to mention after getting several cuts for attempting to disassemble this product the product should be recalled and destroyed. I have no assistance to get this back to them nor do I want to look for the packaging to return it. This seems to be a common occurrence of this product.
Business Response
Date: 12/21/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/26/2022

Complaint: 18608364

I am rejecting this response because:

I have sent the receipt several times its also in the original message.

Business Response
Date: 01/06/2023
Hello,

I'm sorry to hear about the problem you've had with your Order ID: *******************.

At this time, we're unable to move forward with a replacement or refund for this order unless we receive the original item back.

If you'd like to return a qualifying item in the future, see the following steps.

To be eligible for a refund, we ask that you return the ABCCANOPY Stable Pop up Outdoor Canopy Tent, White you ordered within 30 days of the date you received it. You can mail your package back using the return label provided in our ********************* (*************************************)

In most cases, after the carrier has received your return package, it takes about two weeks for us to receive and process your return. Please note that international returns take longer.

Once the return process is initiated, you can track your return here:

***************************************************

Please note that were unable to further assist without first receiving the return.

We hope to see you again soon.

Best regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 01/13/2023

Complaint: 18608364

I am rejecting this response because:
It was broken in several places I cut my hand trying to disassemble it and it was already stated you wouldnt issue a refund so I threw it away.
Sincerely,

*******************
Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to reach a supervisor. I have been calling all day and getting left on hold for hours at a time. Or said that someone would contact me about it in 48 hours. My ******* Monitor arrived cracked straight out of the box. I purchased it from Amazon Warehouse so i know it would be used , but it's useless junk as the screen is shattered. I even took pictures and sent them in. It was a going away for my son , because he was upset that I am being deployed. He and his father came to visit me on based form their city before I was to leave. Because of this I had nothing to give him and just gave him cash to buy one when they made back to their state. I'm stressed out because I don't know what to do. I am active military and I was deployed to ******* yesterday. Obviously I didn't have 48 hours to wait to be contacted with return options. I needed a way to ship it that day before I was to get on my flight. Now I don't have monitor , my money or anyway to return it. I am in ******* now and I have way to much going on to be dealing with this right now. I have attached images of the cracked monitor and damaged screen.
Business Response
Date: 12/22/2022
Hello ******,
I'm ***** from Amazon.com.
I've reviewed your BBB complaint and I'm sorry to learn the ******* Monitor that you received was in damaged condition.
Upon checking your order and account, I found this issue was address and a full refund of $245.36 on December 21, 2022.
I hope this information is helpful and resolves this complaint.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 12/22/2022

Complaint: 18608265

I am rejecting this response because: Because they ignored my issue before. I am all the way in ******* and I had to pay someone $200 to go to my accommodation on the base and Pack it up and give it to the *** driver. Because Amazon was willing to do nothing to help me. Basically I sill lost my money. In the end I only got $45 back. And my son still has no monitor. And now I don't even have the money to order another one.

Sincerely,

*************************
Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 13 I was unable to log into my amazon account. I was sent a one-time OTP code to my email which was accepted. THEN amazon asked for a "two step verification". I did not have this 2 step process set up on my account. I called customer service. It was a 4 hour process, but it was determined that I was hacked. The hacker kept my name, but changed my password, and phone number, then set up two step verification and locked it down. When I am asked to verify with a code sent to my OTP app, text or call the number listed to select is not mine. Amazon had me start a new account only to log in to upload an ID showing my address, name. This is the "process" if unable to log in to the 2-step verification. I was told it would be escalated and solved within 48 hours. I got an email that they had unlocked the 2-step verification but they did NOT. I spent another 2 hours on the phone with customer service that night. I have charges I cannot verify on my credit card bc it sends me to amazon to see the item, I would be unable to return items. I can not close my prime which I am paying for. I do not know what harm they are doing under my name. I can see my old account partially but if I click on anything it wants the 2 step code. I can see the person is using ************** and last 3 digits of the phone number is 627. I have had the same account for 23 years. Same name, same address and phone, email changed once from ***.net to suddenlink.com. This is unacceptable that amazon cannot control their company and help long term customers who can prove without a doubt their identity and cause possible financial damage.
Business Response
Date: 01/21/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 01/11/2023.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
***
Amazon.com
Customer Answer
Date: 01/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although my account can not be recovered which I think they should be able to do. Amazon did assist getting me information to make a return on that account. I hope they pursue and charge the hacker as they should have their shipping address from the hackers orders.

Sincerely,

*********************
Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/19/2022 i purchases a morvally long curly ***** mens wig for exactly $33.66 and i wanted to cancel my order cause i found a better price but they refused me a refund and i had a prime membership to cancel they charged me $16.28 they said i couldnt get a refund for that i either want my refund in full for both charges or i get delivery my order number was #***-5362177-5899422 im extremely upset over this situation
Business Response
Date: 01/27/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you want to cancel the order #***-5362177-5899422 as you found the item for a better price. I'm sorry for any inconvenience caused with this.

I've reviewed the details of the order and can confirm that the order is cancelled and there isn't any charge processed on the order.

Further, the charge for prime is found on a related account that was refunded upon cancelling the subscription on November 19, 2022.

I hope this information helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:12/19/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/06/2022 I placed an order for overnight delivery for a Pixel 7 Lemongrass 256 GB (ORDER # ***-3418***-9621026) with required signature confirmation. On 12/07/2022, the product said that it was delivered. I never received the product and immediately reached out to Amazon for assistance as this was an item that needed to be delivered as soon as humanly possible. When talking with the first agent I was informed that the phone would be delivered on 12/08/2022. I told them that was unacceptable and had I have known that I would not have ordered from them. The agent refunded the order, apologized, and said that they would still deliver the phone due to the significant issues I ran into. On 12/08/2022, the phone still did not arrive. I contacted Amazon via their live chat again and this time spoke to an extremely rude supervisor. He told me that the package was delivered on 12/07/2022 and that it was signed for. When I asked him for a copy of the signature I was told that it wasn't available. When I talked how he could verify it was delivered he just kept telling me over and over that it was delivered and there is nothing they could do. I immediately disconnected with him as it was obvious he did not want to help. I connected with another agent that said a trace was being ran to find the phone and I would hear back in ***** hours. On 12/11/2022, after not hearing for three days I followed up with Amazon and was told that though I was promised it would still be delivered, there is nothing they can do. During this period I waited almost a full week without a phone due to being told over and over and over that it was going to be delivered. This is abysmal customer service. Due to medical reasons, I could not leave my apartment for almost 5 days due to not having a way to contact people and having my access to the tools that assist with my medical condition. I was told that the item was signed for, that's a lie. I was told a phone would be delivered, that was a lie.
Business Response
Date: 12/21/2022
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had. It's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.

Upon checking your Order ID: ******************, I found that a full refund of $740.94 was issued on December 06, 2022.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 12/21/2022

Complaint: 18608214

I am rejecting this response because:
This response does not even begin to scratch at the surface of the problem I had with Amazon or acknowledge the fact that due to their promises, I was forced to stay at home for almost fives days while awaiting a replacement phone. The refund was expected due to the failure to deliver the device, but the fact that I was specifically told that the phone would be delivered for multiple days and to continue to wait is unacceptable. I relied on the promise from Amazon to deliver the item and due to that, I suffered detrimentally to my health and livelihood. Due to the flippant response and lack of acknowledgement of the damage caused by Amazon's failure to follow through on their promise, I will be escalating this to the ** ********** of ********* and ******** Protection, as well as Washington DC's ************************* of ******** Protection.

Sincerely,

*******************
Initial Complaint
Date:12/18/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I discovered on December 17th that there was theft on my Amazon Prime account dating all the way back to July 4, 2021. Someone has used my acct and credit card to sign up for Kindle unlimited program and had been charging my credit card $9.99 per Month for 18 months. I contacted Amazon and was promised a call back and help with resolution that day or within 24 hrs maximum time frame. I immediately deleted that card off the account, changed account passwords and made every attempt to try and secure our Amazon online presence despite no help from Amazon as promised. At this time, Amazon needs to refund me the funds that have been stolen from my credit card. I have attached emails from the Amazon representative proving that I spoke with someone and completed the link they provided.
Business Response
Date: 12/22/2022
Hello,

As discussed, we've cancelled and refunded the following subscriptions and charges:

1. Kindle Unlimited ($9.99 x 18. This will appear as 12 refunds of $9.99 and one single refund of $59.94)

2. Music Unlimited ($8.99 x 8, and $7.99 x 1)

Refunds are processed within 3-5 business days of the date they're requested, so you'll see this credit on your credit card statement soon.

Do note that the refund is processed back to the same card which was originally charged, and may not appear together on one card, in case the original charges were made on different cards.

Should you need further assistance, feel free to contact us again. We're available round the clock.

You can reach us through the Amazon shopping app (Tap the menu icon, scroll down to ****************** and then scroll down to "Contact Us")

You can also reach us through the Help section of any Amazon app.

Or sign in to: https://www.amazon.com/gp/help/customer/contact-us

To reach us by phone toll free in the US: ************** OR ****************

We have several options available for self-service along with phone, e-mail and chat support 24 hours a day, 7 days a week.

To contact us via phone:

http://www.amazon.com/clicktocall

To contact us via chat:

http://www.amazon.com/clicktochat

Initiate phone calls from the Amazon.com website, using the click-to-call feature.

1. Click the "By phone" button in the "Contact Us" box found on the right side of seller Help pages:
http://www.amazon.com/gp/help/customer/display.html?nodeId=*******
2. If you are not yet signed in, please sign in at this point. This will provide us with your account information and allow us to assist you as quickly as possible.
3. If the "Request call back" form does not pop up, click the "Call me" button.
4. Fill out the short "Request call back" form, and click Submit

Contacting us through the website allows you verify security and ensures we have your account information ready the help you with the query.

You could also go to the Amazon.com Help portal (http://www.amazon.com/help), hold your mouse over "Need More Help?" then click on Contact Us.

Enter your phone number in the Phone tab, and we'll call you. Contacting us through the website ensures that we have your account information ready when we call.

If you can't access this feature, here are our customer service phone numbers:

- US: ****************

- International: ****************

Visit our Help pages (http://www.amazon.com/help), click the "Contact Us" button, enter your phone number through the Phone tab, and we'll call you.

Thank you for your continued support and understanding.

Regards,

*****
Amazon.com
http://www.amazon.com

Customer Answer
Date: 12/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed and order of USD 500 and had to paid a deposit for import charges of USD ****** to be delivered to ********.Amazon will refund the deposit after receiving the real cost of the import transaction after the product arrived to destination.Amazon sent an email informing a refund of USD 48.53.Contacted Amazon to get a breakdown of the charges but they said that the mentioned refund was not the import charges, it was export charges and I will get the import refunded later. the guy was a bit confused and was not able to really able to explain so I got in contact with other person who was not able to explained it either.After contacting support on the chat, on the phone, on ******** and by email, no one is able to explain the charges even though their policy on the website say that I can get in contact with Amazon so they reach out the carrier to clarify it.No once can explain the charges and they just told me that they can not help.At this stage they are not answering my chart, my phone call or emails. I work in import and export with South America so I am familiar with the processes and costs. in addition, I imported a similar product (same brand) several months ago and the import charges were COP ****** (around USD 3.5). Considering that the refund is USD 48 and the deposit was USD 215, I am being charged USD 167 for import fees that no one can explain how they were calculated.https://www.amazon.com/gp/help/customer/display.html?nodeId=****************
Business Response
Date: 12/21/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
http://www.amazon.com

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