Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,226 total complaints in the last 3 years.
21,682 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Investigator,I am a third-party seller on Amazon (Merchant ID ***************. My account has consistently been selling over ******* units per month on the Amazon platform. Along with these record sales, Amazon for a while was consistently increasing our available standard storage limit. However, more recently Amazon has moved in the opposite direction by decreasing our available standard storage limit for no particular reason. I opened a Case with Amazon Seller Support about the issue under ID ***********. However, the case did not have a satisfactory resolution. I need my Amazon FBA storage limit to be increased as soon as possible. Without additional storage, my warehouse will have a significant backlog and will run out of available space. Additionally, this will severely impact my available funding due to inventory being held in my warehouse and could lead to us as a small business having significant financial issues that *** impact our ability to employ the local community.
Business Response
Date: 11/01/2022
Greetings from Amazon,

I understand that you have contacted as the seller is requesting Restock Limit Increase to ********* units for Standard Size Storage.

I have forwarded the request to our internal team and below are their response:

"Unfortunately, after thoroughly reviewing this situation weve determined that it does not warrant an exception to the limits policy and the decision to deny this limit increase stands.

In this case, the sellers primary issue is actually their low FBA Sell-through which has been in the poor range for some time. We encourage the seller to review the recommendations provided for improving their sell-through to work on raising their IPI.

The seller also has a high excess inventory rate. Taking actions to reduce their excess inventory either through sales or removals, will allow the seller room for other inventory without the need of an increase.
The seller should aim for a sell-through rate as high as possible. The closer they can get it within the dark green zone ( Excellent) the better.

I apologize that were not able to assist further in that regard."

Thanks,
Raz
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
111-7064075-4605849 Amazon charged me $80 for this order, however my account was locked, I can not retrieve this item nor Amazon provided refund for this. I demand Amazon provide me a refund for this order and restore and reinstate my account immediately.
Business Response
Date: 11/09/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 1/11/2022.

Sincerely,
Amazon.com
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction was September 6, 2022 in the amount of $2,172.06. I returned the item to the seller and Amazon committed to provide me with a full refund and has only compensated me $217.21. They are dragging their feet in resolving the issue, delaying and obstructing what I am entitled to. I am seeking a full refund and hoping I will not have to bring this manner to court. The order number is: 113-1116489-2257816 and The tracking number is 1Z25949F0327587606.
Business Response
Date: 10/30/2022
Hello,

We have reviewed the issue filed for the order 113-1116489-2257816 and noticed that the Buyer has returned the merchandise for a refund. A full refund for the claim amount was issued to the payment method Buyer used to place order 113-1116489-2257816.
-- Refund Date:10/30/2022
-- Refund Amount: $2,012.71
If the order was paid by credit card, it may take several business days for the refund to appear on Buyer's credit card account. Buyer needs to check with their issuing bank to confirm that it has been posted.
Sincerely
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 13 2022 Amazon made an unauthorized charge of $75.48 from my debit card. I called numerous times to get the issue resolved. During at least 5 phone conversations I was placed on hold and then hung up on after ***** mins on hold. On Oct 19th I had a representative tell me that the charge was a mistake and that I would receive a refund in 3-5 business days. Today 10/27/2022 is now past that deadline. I spoke to Amazon again about the issue and was told their system is having issues and there is no known time of when my money will be returned. I was sent an email for this communication today. I now have 2 emails along with several screenshots of texts of Amazon.com admitting that they wrongfully took the money yet they can provide no timeline for returning the funds to me. They already missed the first promised deadline and now there isn't a deadline. As of now Amazon still has the $75.48, they know they made a mistake and have stated so in writing, yet refuse to take any action to return the money stating that they cannot do it electronically.
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the Order ID: ******************* and about your poor customer service experience, and I appreciate you making us aware of it.

At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, our delivery partner couldnt meet our high standards in this instance.

To resolve this issue I've issued refund for $75.48 back to your original payment method.

The refund takes 3-5 business days to reflect back into your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/29/2022

Complaint: 18324616

I am rejecting this response because:
Per my submitted pictures Amazon.com has already offered this solution and did not return my money. There is no reason for me to believe Amazon will follow through this time as you have failed to do so multiple times already. Until that money is back in my possession this issue is not resolved.

Sincerely,

*************************
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, I'm a seller on Amazon.com I received a complaint for ASIN: B07GCKZKX8. Since I have all the safety certifications, I have fulfilled Amazon's requirements and completed the Product Safety Questionnaire. Additionally, I wrote a Plan of Action and answered all the questions To which I received a reply:Upon review your Plan Of Action was accepted. In this case to proceed with the reinstatement of your ASIN, you will need to remove your old inventory since there are some changes to include on the product (manual) Once all your old inventory is removed, and you confirm they have new label stickers and the changes added, we can consider reinstating the product at that timeWe have already added a new product manual and attached a photo of the product with safety warnings for the buyer's protection. Also, we removed and emptied all the inventory, but there were a lot of items in the process of removal by *** staff. As proof, we attach a screenshot from the account, where you can see the process of removing the goods. As inventory is categorized as Unfulfillable, it can be destroyed or removed from Amazon's warehouse for months. The procedure is very time-consuming, and we can no longer impact the removal; it is irrevocable.The attached you can see how many attempts I had to removed or disposal all unworkable inventory, Amazon itself cancels the removal or disposal of a part of an unfulfillable product. I have made many calls to the *** department where they told me that some *** centers are closed for repairs and they cannot process the removal, and they do not say the time frame when this can be possible From our side, we have done everything that Amazon has asked for, my product is completely safe and complies with all Amazon rules Our business can't wait that long to complete the removal from Amazon. Please help us reinstate the listing so we can start selling updated products Best regards ************* Token: A2N58ETW4OAUJQ ******************
Business Response
Date: 01/19/2023
Hello,
We have reviewed information provided and decided to upheld our decision.
We have notified Seller with our decision and path to reinstatement via email on 1/18/2023.
We are unable to provide information on our investigation methods.
Thanks,

Customer Answer
Date: 01/25/2023

Complaint: 18324316

I am rejecting this response because:

I still have not received an adequate solution to this situation because I still have questions about the inventory. Namely:

1) Specialist from ***************** Partner Relations (CASE ***********) indicated to me that the entire Amazon network should be cleared of the old inventory, i.e. all sellers who have these products, and not just my seller account and that all together Amazon has the following inventory that Amazon is working to remove from the network so the ASINs can be reinstated:
B07GCKZKX8 / 222 units
B0B2Y4325T / 5 units
B082DJDS4N / 4 units
B0B2X9QGNB / 2 units
B082DHBYZQ / 2 units

That's significantly more than my seller account has!

ASIN(s): **********************, *******************************: DIVINEEAGLE
Official Website: ***************************
US Trademark Registration Number: 5732938
** Trademark Registration Number: TMA1132176
It is my own Trademark and no one has the right to sell my product without my approval.

I have only personally provided three sellers with an authorized letter to sell this product legally. Two sellers reported that they did not have units, and a third seller reported that he had 30 units of this ASIN in his seller account. And my seller account has 4 units left. That brings the entire Amazon network contains 34 units of legal products for these ASINs

Where did the remaining 201 units come from?!!!

2) And I want to point out that I have not received any complaints about the safety of the product from customers in Voice of Customers. Amazon Support can confirm this in the internal system.

Before, Amazon notified us that our product was recalled, and we needed to remove ALL remaining inventory.

BUT! I would like to draw your attention to the fact that this product is NO RECALL!
-There is NO RECALL on this product or brand which has been verified by the manufacturer, the brand owner, and as well as checked by the US CONSUMER PRODUCT SAFETY COMMISSION website: *************************************************

Therefore, Amazon has no right to call my product recalled, and Amazon has no right to require that all old inventory be removed before restoring the product.

3) Additionally, I received a new test UL report from an independent certified laboratory, which has conducted tests and states that It is impossible for a person to be injured or harmed in any way by my product, and there is no need for some warning labels and structural changes to include in the product since everything that is needed for this type of product is already applied and contained in all the old inventory.

Please find attached the NEW UL report from an independent third-party international lab ********************************(BACL) (***********************) that shows our product is overall safe not just the components.
See: UL Report - R62368.pdf and FCC EMC Report - Part 15B.pdf

********************************(BACL) is CPSC (Consumer ************************** approved and OSHA (Occupational Safety and ********************* (** department of lab)) approved.

See their listing here: **************************************************************************************************************************************

and

See their listing here: **************************************************************************

See their Certificate here: ******************************************************

Based on the foregoing, I see no reason to continue to keep the listing blocked

I would be grateful for the reinstatement of my ASINs.

Sincerely,

Illia Ostapov
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a portable hard drive from Amazon during Amazon Prime Days in October. The hard drive arrived in a paper bag and the hard drive box was pretty beat up. I snapped photos of the packaging, etc. Upon opening it up to test to see if it still worked, I discovered the plug for the unit is not a plug that is compatible with US electrical outlets and thus this product is unusable. Upon contacting customer service, the instructed me to mail it back for a refund. I was surprised on the label to see that I am returning this all the way to the **************. This will take many weeks before my package is received, if ever, and Amazon indicates they will NOT process a refund for my package until it is received. Considering amazon listed on their site something that I should never have been able to find and buy, this is Amazons mistake and a refund should be immediately issued once my item is shipped. Because if Amazon doesn't receive the item, they're going to charge me for something I received that did not work and then returned and they did not receive and I do not have anymore either. This is clearly Amazon's mistake and poor customer service. The customer service basically told me there was nothing they were going to do , asked if my issue was resolved and I said no, they said is there anything else we can help you with and then quickly ended the chat. This is really poor customer service. Considering this is *********************** mistake, the right thing to do is to refund my money once I have dropped the shipment off. I was told by the customer service agent that they cannot help me because it's an expensive item. Unacceptable.
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you received the Order ID: 111-4884157-9404251 in damaged condition. Upon checking the order details I see that the return drop off request is already created.

I understand you want to get the refund earlier but I'm afraid that we can't issue refund until the item received at our fulfillment center.

The refund will be issued automatically once it marked as received at return shipping address.

I request you to return the item using the return information given to you so that the refund will be processed once it arrives .

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/29/2022

Complaint: 18324489

I am rejecting this response because: this was Amazons mistake. Sending someone in the states a device not compatible with ** power outlets. The right thing to do is accept that your application should not allow this without warnings and confirmations from the consumer. A refund immediately means Amazon accepts its responsibility for its app.

Sincerely,

***************************
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Affiliate program I have social community And working with amazon Affiliate many days they should be paying me for qualify purchase.Amazon Commitment they paying all affiliate and bounty program. I m earn $100000 Plus Last payment they dont give me. Suddenly they close my account and not showing any balance.My amazon publisher id is ************* And they last sending a massage Wed, Sep 1, 2021, 3:00 AM and they totally scam with me Not paying me last 3 month payment without any cause so i got this website today and i inform here submit a complain.Hope i got solution
Business Response
Date: 11/07/2022
******** *****************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the complaint you have shared and have worked with our specialists. We reviewed your account jewelersus-20 and the BBB complaint regarding your Amazon Associates account being closed. The decision to terminate your account was found to be correct.

We have closed your account and communicated the same to you on 25, 26, 27 and 31 August 2021. The closure decision was taken on your account because you are not in compliance with the Operating Agreement you agreed to on 12/21/2018.

As stated in sections 1 and 6 (u) of the Associates Program Participation Requirements,
* You must submit a complete and accurate Associates Program application. Your Site(s) must contain original content and be publicly available via the website address provided in the application. You must identify your Site(s) in your application.
* You will not directly or indirectly purchase any Product(s) or take a Bounty Event action through Special Links, whether for your use or for the use of any other person or entity, and you will not permit, request or encourage any of your friends, relatives, employees, contractors, or business relations to directly or indirectly purchase any Product(s) or take a Bounty Event action through Special Links, whether for their use, your use or the use of any other person or entity. Further, you will not purchase any Product(s) through Special Links or take a Bounty Event action for resale or commercial use (of any kind) or offer any Products on your Site for resale or commercial use of any kind.

Any outstanding earnings related to your account have been withheld based on violations of the Operating Agreement and Program Policies, which include the following:
While reviewing your account we noticed traffic coming to Amazon from one or more site/social media handle/mobile application that were not included in your Associates account.
We have found violations in the manner in which you are referring Bounties from your site/social media/mobile application.
Amazon will not pay ****************** Income where a Bounty Event has been disqualified due to a violation or other abuse (for example, registrations made using invalid email addresses, use of bots or automated software, multiple Bounty Events by a single person, repetitive Bounty Events, and Bounty Events that do not result from Special Links on your Site).
Please refer this link for more details _https://affiliate-program.amazon.com/help/operating/policies_ (https://affiliate-program.amazon.com/help/operating/policies).

Whats next?
It is important that you immediately stop using the Content and Amazon Marks and promptly remove from your Site(s) and delete or otherwise destroy all links to the Amazon site, all Amazon Marks and all other and any other materials provided or made available by or on behalf of us to you under this Operating Agreement or otherwise in connection with the Program.
Please be aware that any other accounts you have, or may open in the future, may be closed without payment of any commissions pursuant to our rights under the Operating Agreement. Amazon reserves all other rights and claims.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every time we shop with Amazon somebody gets our credit card numbers and info and tries to shop with our credit cards. Our *********** locks our cards and has to investigate. My card has been replaces 5 or 6 times. My husband has never shopped amazon until 2 weeks ago and his card which has never been used at Amazon has had 6 new charges at Target, petco, and 3 JC pennies. We called Amazon to find out why our info is being shared and or data breach. They said impossable, we have proof this is happening. Can you find out what's going on please?
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint, I see that you are referring to the credit card security and account related date .

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Amazon never share our customer details with any other and also the date is not accessible to any of agent.

As you mentioned that you are seeing charges on card which are not authorized by you, I request you to contact the bank.

If you have concerns regarding your account security, the best action you can take is to choose a strong password for your account or enable Two-Step Verification, a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password.

To sign up for Two-Step Verification, follow the steps from this Help page: https://www.amazon.com/gp/help/customer/display.html?nodeId=****************.

For more information on choosing a strong password, please review the following Help page:
http://www.amazon.com/gp/help/customer/display.html?nodeId=********

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a $1630 gift card with my bank card on Amazon.com on October 14th, but after I added it to my account and placed the order, Amazon sent me a hold email the next day, and I logged in to my account and filled in Information, I submitted the gift card receipt, and the account specialist closed the account after reviewing it. Later, I contacted the Amazon customer service for a week to fill in the second form and asked me to wait for the mailbox, but there was no reply.I applied to have my gift card returned to my bank card because I did not use it and the account was blocked. Account:*****************
Business Response
Date: 11/08/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared with us and have reviewed your account in detail. I do not see any hold on your account and orders were placed using the gift card you have referred to.

We will not be able to issue any refunds at this time.

You will be able to see the progress on the order placed using the gift card from your order details page.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $169.96 for a broken table and the seller won't refund my money and I have to return it and pay $89.00 in shipping to return a broken table? I'm very disappointed in Amazon and why do I pay extra for Amazon Prime when I have to pay for shipping on reuturns?
Business Response
Date: 10/29/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the Order ID: ******************* that you have referred to in detail, this was sold by a third party seller. The order has been refunded but we need more information for the return shipping.

Sellers handle their own shipping and returns, and may not always be able to issue you a free prepaid return label. If the return is eligible, you can ask the seller to reimburse you for the return shipping costs.

This order has been refunded in full on Thursday, October 27, 2022, the refund went to the **** original payment method. You should see the refund in the next 3-5 business days.

I would recommend you reach the seller sharing a scanned image of the return shipping receipt clearly showing the tracking details and the costs incurred. You could also add the additional information to the A-to-z claim shared with you on the email.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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