Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,226 total complaints in the last 3 years.
- 21,682 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/02/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greetings, My name is ********************. My account was blocked due to Potential Copyright Image Misuse (SUPER ******* This happened as a result of using copyrighted photos. I didn't know the photo was copyrighted due to lack of knowledge about intellectual property rights. At the time, I didn't have a lawyer to verify this photo, nor a photographer to take a unique photo of my products. I am sincerely sorry that this issue occurred on my account. I take full responsibility for this and have done my best to fix and prevent this issue in the future. I have written an appeal with all explanations and preventive measures about this issue. When I submitted an appeal I have never heard answer from Amazon. Please look at the attached document and assist me in this issue. I respectfully ask you to consider the details and have influence on Amazon to reinstate my account, because I presented all the explanations to prove that I realised my mistake. Best wishesBusiness Response
Date: 01/03/2023
Hello,
Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate Seller account and the seller has received appropriate communication on 01/03/2023 04:29 PST.
Sincerely,
Amazon.comCustomer Answer
Date: 01/03/2023
Complaint: 18670444
I am rejecting this response because:Dear Amazon team,
I received your message and tried to load new information for your review by following your instructions:
To submit information necessary to reactivate your listings,
1. Go to "Account Health" on Seller Central:
****************************************************************************
2. Under the "Policy Compliance" section, click "Received Intellectual Property Complaints."
But there I see that I haven't violation. I will attach a screenshot to this email.
I have prepared an appropriate plan of action for your review and I am attaching it to this email. Also I will attach my previous invoice for your review.
Please read it carefully. I hope you will be satisfied with it. And I hope you will reinstate my selling privileges.
Hope for your help.
Sincerely,
********************Initial Complaint
Date:01/02/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I do not know why my amazon account is locked, and I am trying to check the tracking info for order 114-1055258-2193069. Please help me to reinstate my amazon. Thank youBusiness Response
Date: 01/16/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 16 January, 2023, along with the requested order tracking details.
Sincerely,
******
Amazon.comInitial Complaint
Date:01/02/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I do not know why my amazon account is locked, and I am trying to check the tracking info for order 113-7607076-7455407. Please help me to reinstate my amazon. Thank youBusiness Response
Date: 01/13/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email.Sincerely,
Amazon.com
Initial Complaint
Date:01/02/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I do not know why my amazon account is locked, and I am trying to check the tracking info for order 113-5473954-3405037. Please help me to reinstate my amazon. Thank youBusiness Response
Date: 01/12/2023
Hello,
Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business,we do not provide details on our investigation methods.
Sincerely,
Amazon.comInitial Complaint
Date:01/02/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I do not know why my amazon account is locked, and I am trying to check the tracking info for order 114-0698050-0453866. Please help me to reinstate my amazon. Thank youBusiness Response
Date: 01/26/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/26/23 confirming account reinstatement.Initial Complaint
Date:01/02/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I do not know why my amazon account is locked, and I am trying to check the tracking info for order 111-1735105-8661820. Please help me to reinstate my amazon. Thank youBusiness Response
Date: 01/18/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 18 January, 2023 confirming account reinstatement.
Sincerely,
Amazon.comInitial Complaint
Date:01/02/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I do not know why my amazon account is locked, and I am trying to check the tracking info for order 111-5285524-4114667. Please help me to reinstate my amazon. Thank youBusiness Response
Date: 01/11/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-01-11.
Sincerely,********
Amazon.com============
Initial Complaint
Date:01/02/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent a $100 gift card and I made a purchase and at 1:00 a.m. they canceled my purchase this was around September November ish so I signed back in and I had a security thing and they asked me for proof or a verification so I sent screenshots of my aunt who sent me the Amazon gift card and they reviewed it and said thank you and it turned out to be true but not giving me back of my account I've been looking for something for 3 months now and it's very getting on my nerves because I don't want to lose $100 Amazon is not trying to help me get my account back and they're just telling me the same exact thing. I'm very confused because I sent them the proof and they reviewed it saying that the proof was true but now they're not giving me back my account and when I submit they say they cannot do nothing or something to the for their notice I've been trying 3 months now if they don't give me my 100$ i will be bringing this to court. All it says when i try to log in is "The information you supplied was reviewed by Amazon but we cannot remove the hold on your account at this time. For details, check for an email or text message from Amazon describing next steps. Please contact us for further concerns." The email i used for amazon is *********************Business Response
Date: 01/11/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 2023-01-11.
Sincerely,
********
Amazon.com============
Initial Complaint
Date:01/02/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I do not know why my amazon account is locked, and I am trying to check the tracking info for order 112-4829206-0404248. Please help me to reinstate my amazon. Thank youBusiness Response
Date: 01/02/2023
Hello,
I am ********* from Amazon.com.
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, I see that your account is active now and you can track your order.
You can track the shipment by visiting Your Account:
***********************************************************************************
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We appreciate your time and patience in this regards. We look forward to seeing you again soon.Regards,
*******************************
Amazon.com
*****************************Initial Complaint
Date:01/02/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I do not know why my amazon account is locked, and I am trying to check the tracking info for order 111-7678627-5857804. Please help me to reinstate my amazon. Thank youBusiness Response
Date: 01/12/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/30.
Sincerely,
***
Amazon.com
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