Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,226 total complaints in the last 3 years.
21,682 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was supposed to receive a insta360 ONE X2 360 Degree Waterproof Action Camera, 5.7K 360, Stabilization, Touch Screen, AI Editing, Live Streaming, Webcam, Voice Control on Thurs January 5, 2023. Along with shipping confirmation I was sent a one time password I had to provide to the driver. At 3:37pm and 3:39pm I have 2 missed calls from Amazon I called back at 5:03pm and the automated system advised the call was from the delivery driver calling about my package and I need to call Amazon customer service if I had any questions, I called customer service provided the agent with the tracking number and was advised the package was still in transit and if I didn't receive by Fri January 6, 2023 to call back the next day for a refund. After I waited all day for the package I still didn't receive it, but I noticed the tracking updated to "delivered, handed directly to resident" I called Amazon to explain I didn't get the package and didn't give driver pass code because I wasn't home, and the agent informed the pass code was given to driver, I then pulled my camera footage from my home on the date of January 5, 2023 which clearly shows the driver walking up on my porch standing there after no one comes to the door he then pulls out his phone makes phone call then shortly there after he just leave the package on the porch with out any pass code confirmation, by the time I arrived home after 5pm that day there was no package on my porch. I gave that info to the Amazon agent and agent still did nothing to resolve. I would like a full refund $464.40 back to the payment method I used.
Business Response
Date: 01/08/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern that you have shared with us regarding the delivery of your order and have reviewed the issue in detail. We sincerely regret any inconvenience caused but will not be able to issue a replacement or refund at this time as an OTP was obtained during the delivery.

It's very important to us that our customers receive the products they purchase from Amazon. Shipments that aren't received are inconvenient for you and costly for Amazon. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed before ********************************************************* Spanish to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/17/2023

Complaint: 18701396

I am rejecting this response because: I have camera footage that's shows other wise.

Sincerely,

*****************************
Initial Complaint
Date:01/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When ordering, given delivery dates and times of delivery and with many of my deliveries (Approx. 90-95% of time, deliveries are either constantly late or not delivered at all, resulting in Cancellation of orders. Has happened numerous times over period of membership for which I pay approx. $140 annually.
Business Response
Date: 01/08/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that have issues with the delayed deliveries on the orders placed on your account though you are paying for Prime membership. Please accept my apology for the inconvenience caused with this, and rest assured that this is not the kind of service we want to provide our Prime customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I was able to locate a recent order #***-7753297-2076249 that is scheduled to get delivered by January 6, 2023 but haven't delivered on the day though the tracking said it was 'Out for Delivery'. Though our carrier service gets the items delivered on the scheduled delivery dates, I'm sorry that your package couldn't get delivered on the scheduled day and you have cancelled the delivery on January 7, 2023. I see a refund was processed already on the order upon cancelling the delivery.

We have been experiencing some unforeseen complications lately with shipping and/or delivery delays due to the constantly evolving workforce for both Amazon and our carriers due to these trying times. We ask for your patience as we navigate through these challenges to ensure our customers are receiving the most expedient delivery for their packages.
Further, At peak shopping times like the holidays, delivery timing may vary by item and delivery area. We appreciate your patience during this time.

If there are more orders that are delayed, I request you to please reply to this email with the order numbers so that we can review the details and escalate further to our internal team for review.

I hope this information helps, and again, I am very sorry for this added frustration. Stay safe, and have a great day.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:01/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 3 in 1 travel stroller for my grandbaby in which it has not been received. I call as soon as my alerts informed me that the package was delivered and I didnt receive it I was informed by the one of there customer service representative that need to wait until the next Wednesday for callback about the delivery of my order. He also reassured me that this would be handled at that point in time whether it was a refund or in-store credit. He called back to check on the status of the item and I informed her that I never received my package. He stated that could receive a refund or his store credit. I requested a refund and he insured me that I will be refunded in 5 to 7 business days. I waited for the refund and never was refunded the money back to my account . I then called back and spoke to another representative and he provided me with a email stating that I would be receiving a refund in 5 to 7 business days. In the same day I received another email from another department stating that I will not be receiving a refund. Im paid almost $300 to $400 for this item and never received anything. I would like someone to sort this out and find a resolution concerning this matter as soon as possible.
Business Response
Date: 01/08/2023
Hello Yasmene,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with reference the delivery of your order and have looked into the issue in detail. We will not be able to issue a replacement or refund at this time.

We looked into your order 112-7123221-6436202 that you had previously reported as lost. The carrier of this order has confirmed the complete shipment was delivered to you. As a result, a refund will not be issued for the items in that shipment.

If you would like to appeal this decision, please reply to the email sent to you on Thursday, December 22, 2022 at 7:25 PM (PST) to reach an account specialist. Please provide relevant information pertaining to the emails shared so they can evaluate your request.

Our customer service teams can only confirm this message and help you with technical issues, but cannot reverse this decision or share more details on this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/17/2023

Complaint: 18700848

I am rejecting this response because: I was promised to my email that a refund will be issued to my ** cities that I am not owe. I guess I will take it up with my bank concerning this Matter

Sincerely,

Yasmene Croome
Initial Complaint
Date:01/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they said the would refund me the diffence between the two eco dots .ine was 99cent with **** amazon music subscription and one i brought for ***** . he told the difference was ***** . when i called about they only goting to do ****. if i dont get the ***** like promised on the phone call i am suing him and amazon.
Business Response
Date: 01/10/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for price difference of $15.11.

I've issued a refund of $15.11 to your gift card balance. Your refund will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order.

You can view your balance and activity here:

*************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received an item that was subpar and damaged. Returned it with a *** pickup ordered by Amazon. They picked it up scanned it and Amazon has received the package and refuses to give me a refund They keep telling me I need to wait and wait and wait. I had this item less than a week. This is not the first time. I also received an item right before Christmas and once it was received it was completely wrapped and when I picked it up to open it there was what looked like nail polish all over my floor it had leaked out of the package and I opened up my gift and It was nothing but glass and a mess and it was a holiday so I was not keeping that kind of a mess in my home. They wanted me to return leaking nail polish and broken glass and they refuse to give me a refund. I don't make this stuff up it was a hazard to keep and a hazard to send.
Business Response
Date: 01/27/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern on the return and refund of your Order ID: ******************* and have looked into the matter. While we appreciate your concern, we will not be able to issue a refund at this time.

We need the correct item to be returned and physically confirmed before the refund can be issued. In this case, the return does not show it came in or is processed yet.

I would request you to allow 60 days for the item to come in and be processed after the carrier receives the item in this case. In case the refund is not processed, you might want to check with the carrier on what happened with the package.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/31/2023
2 items were purchased on December 16th and was delivered and wrapped for Christmas. When one of the boxes were open all of the nail polish was completely shattered and there was a mess everywhere and there was glass in the box. Every time I've ever spoken with Amazon has been over the phone or over their chat and you can't send pictures so I was not going to be sending back broken glass and nail polish everywhere so I threw it out. Second item was returned it was a ring they have had it since January the 4th and still telling me I need to wait for processing. They have processed it they want me to keep waiting and waiting and waiting and I'm tired of wearing I keep spending money with them and they refuse to refund me on what they received and they tell me I'm lying about the nail polish which I'm not. I need help
Refund
Business Response
Date: 02/02/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

While I understand your disappointment in this case, I would like to confirm that the resolution provided by the customer service is correct.

For the nailpolish, we will need the pictures of the item for the damage. However, I see that its out of return time. We are unable to issue refund for the same going forward. Whenever such issues occur, you will need to document the incident like taking the pictures when it cannot be returned.

For the ring, I would request you to please wait till February 4, 2023 before we can take further action on the order. If you do not receive the refund, please let us know so that we can advice you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 02/02/2023

Complaint: 18700753

I am rejecting this response because: it was a dangerous mess on a holiday. I was not keeping broken glass with polish in my home. Never once did I think to take a picture considering you can't send pics via chat or the phone. I have called many times about the nail polish so I really don't care that it's out of time now, had your company taken me seriously I wouldn't have had to file a complaint.

Sincerely,

***********************************
Initial Complaint
Date:01/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was expecting a refund to my credit card for a purchase I returned and instead they are given me an Amazon credit balance. I am paying interest on the amount they did not credit my credit card
Business Response
Date: 01/08/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with your refund mode and have looked into the matter. I have voided the gift card balance and have requested the refund resubmitted to your original payment method. You should see the funds within 3-5 business days on the card, often it is sooner.

I thank you for reaching us right away before the gift card balance was used, even partially. In this case, I suggest you reach **************** right away for help, if you do not see an option on your order details page. The team is reachable 24/7 and is happy to respond with all available options.

We are a small specialist team, while we are glad to assist, there may be attendant delays due to various reasons. We would like to avoid any inconvenience to you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for an item that I returned in a *** drop box
Business Response
Date: 01/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due to Order ID: ******************* regarding the charge for the item you already returned.

Upon reviewing the order the refund for the charge is already issued on Saturday, January 7, 2023
2:27:00 AM PST.

It will be reflected on your bank/card statement within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:01/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, I was caught by surprise about the $7.99 charge for scheduling the *** pickup to return a defective item that I received. I am unable to go out to do the return at one of the ***/Amazon locations - my whole point of placing an online order and selecting home delivery was because I could not go out to do the shopping physically. If a defective item is sent, it should be returned without burdening the customer. That there would be a charge for returning a defective item (by scheduling a pick-up) was not disclosed transparently by Amazon at the time of taking my order. To me this is deficiency in service (sending a defective item) and lack of transparency (not disclosing the return cost for defective items). I wonder if there should be a class-action lawsuit against Amazon for their lack of transparency and accountability as there are many other people impacted by their business practices: *****************************************************************************************************************************
Business Response
Date: 01/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due to Order ID: ******************* regarding the *** return pickup charges.

Upon reviewing the details, the customer service team already offered a free drop-off option and informed you to return before return window and it can be returned by anyone on your behalf.

In this case from our end we don't have any option to issue refund for return shipping charges.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:01/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/28/2022 I purchased a Delta eGift Card for $500 from Amazon.com and did not receive the gift card. I got an email from Amazon 10 minutes after placing the order stating We're writing to let you know that your gift card wasn't delivered to *********************** either because the address couldn't be found or is unable to receive email. Your order hasn't been canceled. Please update the email address or resend it to a different one to avoid order cancellation. I immediately reached out to Amazon by phone because I was unable to update the email address on the order. The agent tried multiple times to resend the gift card but was unsuccessful. He then proceeded to transfer me to the escalation team to get the situation resolved but that team was also unable to process the order. They then created a ticket for Amazon gift card team to process a refund since they kept getting an error message and was not able to complete the order. The Amazon gift card team then responded that they will not refund my money for the order. I have made multiple attempts and also provided evidence that I did not receive the e-gift card but they refuse to process my refund. Order date: Dec 28, 2022 Order #: 112-0595959-5673846 Order total: $500.00
Business Response
Date: 01/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order **********************.

Upon reviewing the order and account details, the investigation team already informed you on the email sent on Saturday, December 31, 2022 at 9:35 AM (PST) stating it may have been used by someone other than the intended recipient(s).

I'm not able to resend the gift card(s) or refund the order. To receive a refund, please contact the bank that issued the credit card used to purchase the gift card(s) and dispute the charge.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/08/2023

Complaint: 18700298

I am rejecting this response because:I was not provided sufficient evidence to support the claims made by Amazon. Please provide me with evidence of the following:
- The email address that the e-gift card was sent to.
- The numbers on the Delta e-gift card that was sent.
- The date is was sent.
- Explain why my order status for the Delta e-gift card on Amazon said Processing- Not Yet Sent
- Explain the email I got from Amazon on 12/28/2022 that states they were unable to send the e-gift card to the email address provided.

I also included photos of those in my previous email. If you need me to send those photos again I will be happy to. I am looking forward to getting some answers for my questions above.

Sincerely,

*******************
Business Response
Date: 01/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order **********************.

Due to security reason we are unable to share the requested information and we are not able access.

However, from our end we tried to issue refund with all possible options but there is no option to take action.

I request you to contact bank that issued the credit card used to purchase the gift card(s) and dispute the charge.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:01/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/5/23, I tried to renew my prime membership. According to Amazon, the card I listed for the charge was declined. Without notifying me of the decline or notifying me at all, they charged another card on file WITHOUT my authorization. Upon seeing the charge to the wrong card, I spent an hour on the phone on 1/5 requesting to get the charged voided. Their customer service personnel acted like they were unaware of what a void is but eventually assured me they have cancelled my prime membership and the transaction would not process. On 1/6 the transaction did process with my bank and so I contacted Amazon again and requested a refund. After multiple discussion via online chat and phone, they informed me they could not provide me PROOF of a refund. only that the process has been initiated. As they ran the sale to the wrong card and did so immediately, I was simply asking for a receipt of the refund being keyed with the same efficiency and so i could know it was being processed to the correct account. As a 15 year veteran of the Electronic Payment industry, I know only too well that it will take 3-5 business days for the refund to post to my account but I wanted proof the transaction had been processed on their end. Amazon refused to provide that proof. I am asking for proof of that refund and their covering any additional charges should their error overdraft my account.
Business Response
Date: 01/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you were charged on different card for your prime membership which is already refunded and it will be reflected on your card statement within 3-5 business days.

I'm afraid to say that we don't have any such proof to share due to security reasons. We don't have any information related to your payment and personal information.

But I can assure you that the refund is already processed and it will be reflected on your account soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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