Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47,089 total complaints in the last 3 years.
16,637 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is only the latest of a long line of packages not being delivered within the guaranteed window. I've had 8 orders in the past month that have been delayed, despite being a prime member and having a delivery date when purchased they never arrive by that date anymore. Now they are blaming **** for it before that it was all of **** fault. They wont even investigate it; they just say to contact the carrier. I have, repeatedly contacted the carrier and it always comes down to one thing and that is all my packages that I'm having a problem with all seem to come from their **** center. I believe this is where the problem lies, but I cannot get any response from anyone there other than too bad talk to the carrier. I'm tired of them not giving me what I'm paying for with Prime. This time they offered a replacement but informed me if the first one came in I needed to return it and would have to pay the return shipping since there isnt a *** drop off near where I live. ************* has gotten terrible, I cant get my packages when I need them, despite being a prime member and their customer service is basically non-existent when you try to get a resolution. I have contacted them via email, web, ***************** and phone and get the same answer, give it till the 10th and if not, theyll refund my money and I have to send it back.I did not do business with *** nor ****, I did business with Amazon. My contract is with Amazon. Amazon gives me to deliver by date not anyone else. Amazon has my money but blames others for their mistakes and they need to start being held accountable.Here are the 8 most recent issues with them:ORDER # ***-7174059-8244209 ORDER # ***-1604940-3455418 ORDER # ***-9739822-9968213 ORDER # ***-9585179-9696205 ORDER # ***-7474946-3161052 ORDER # ***-4201627-8669032 ORDER # ***-9060389-5313039 ORDER # ***-7243562-4153063 These are just the most recent.
Business Response
Date: 01/10/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the multiple delayed deliveries on your account. This is definitely not something we ever want our customers to experience with us. I've shared the feedback with our team along with the orders you have shared with us to get this checked for necessary action to avoid it happening again.

Currently the orders are expected to be delivered by January 10. I understand this is a long time to wait after the packages are already delayed and I apologize for that. As I shared the feedback with our team, they will look into it to ensure this is not repeated.

Regarding the return, if any order is replaced and the original one does show up, we request our customers to please refuse the delivery or return the additional item received. This is the reason it was requested to you. You may also call the carrier to cancel the delivery of the original order post receiving the replacement (if requested) or if you choose to return and need to pay for returning the order, please help us with the receipt, we'll help you get the refund for those charges.

To help you compensate on these delays, I've added $30 promotional credits on your account. This will be automatically applied on your next order for the item sold and shipped by Amazon. Any unused funds will be carried forward and apply on eligible purchase until entire balance is used.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

I appreciate your efforts, time and patience on this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/10/2023

Complaint: 18707991

I am rejecting this response because: Two more orders did not deliver yesterday as promised. All of which you say have shipped but most of which **** still do not have.
ORDER # ***-7174059-8244209
ORDER # ***-1604940-3455418
ORDER # ***-9739822-9968213
ORDER # ***-9585179-9696205
ORDER # ***-8987424-1777823
ORDER # ***-1604940-3455418
Are all still not delivered, nor are the being delivered today which is the 10th. I already have a list of what is being delivered today and not one package from you is being delivered today.

Sincerely,

*************************
Business Response
Date: 01/20/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the missing orders.

I've checked on it and I can see all the provided orders were successfully refunded back to your original payment method on Tuesday, January 10, 2023. The refund should be reflecting on your billing statement by now.

We have escalated the issue to our team for these multiple delays to ensure a necessary action is taken to avoid it happening again. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/26/2023

Complaint: 18707991

I am rejecting this response because: The issue continues to happen with my orders. It's an issue that I'm constantly having to deal with. Therefore, I am not getting what I'm paying for with Prime, a guaranteed delivery date.

Sincerely,

*************************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a surveillance camera in Oct 2022. Your Amazon.com order #***-7784526-9801024 Did not get around to trying to install it until today. I was unable to load the ** iot app to my phone. My cell phone company tried to assist me to no avail. Amazon called me from ************ and stated it was to late to get a refund, they could not assist me with installing the app. They wanted to send my email address to the seller. I did not want the seller to have my email address. It could start a bunch of phishing and scammer emails.
Business Response
Date: 01/13/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm Sorry to learn about the negative experience you've had with your order of 2PCS WiFi Light Bulb1080P Security Camera.

In general, we'll issue a full refund when an item is returned in new condition within 30 days of the delivery date (90 days for eligible baby items).

Since your item is defective, you may want to contact the manufacturer. Many manufacturers offer warranties that extend past 30 days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 01/13/2023

Complaint: 18701856

I am rejecting this response because: They are telling me to contact the manufacturer.
I do not want the manufacturer to have my email address.
I did not order it from them I ordered it from Amazon.
the manufacturer's website *** loT) does not have any contact information.
I would like a refund or an Amazon credit so that I can buy something else.

Sincerely,

***********************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered something but didnt need it. I requested to send item back. Item was picked up by **** Amazon refunded my money. Then Amazon recharged my card saying item was not recieved. Item was sent back.
Business Response
Date: 01/10/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the retro charge on the returned item.

I can see the item is not yet processed at our return center, this is the reason the system automatically retro charged on your account. I've reported this issue to our team to make sure this is checked and avoided in future.

I've gone ahead and issued a refund for the recharged amount that is $12.11 back to your original payment. This will reflect back in 3-5 business days on your billing statement. Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 01/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will monitor my card/statement for the refunded transaction from AMAZON.

Sincerely,

***************************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 23 I ordered a chair from Amazon. It came damaged. It was replaced and *** picked up the damaged chair on September 30. On December 1, I received a notification that I was charged for the chair again because they said I never returned it. *** came to my house and did not leave a receipt. December 1, when I got the notification that I was charged again, I checked my ring cameras for proof to send to Amazon. However, ring cameras only go back 60 days and my earliest footage was October 3. I called Amazon and they confirmed by email that Yes the chair was returned and said I would be issued a refund in 3 to 5 business days on the original form of payment. (email message attached.) That refund has not happened. It is impossible to talk to Amazon - takes so much time and i cannot understand their representatives. I disputed the charge. They are disputing my dispute still saying I have not returned the chair. I have the email message from Amazon on 12/2/22, indicating that the chair was in fact returned (attached), and I uploaded that to the portal for the credit card as they requested.I should not be paying $180 for a second chair that I did not keep. And Amazon is a huge conglomerate that is challenging to talk to.
Business Response
Date: 01/10/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: ******************* regarding the charge made on your item which is already returned.

Upon reviewing the complaint as the agent already promised, from our end the refund for the charge of $180.19 issued back to your original payment method.

You'll receive the amount back into your account within 3-5 business days.

You'll also be able to see the refund request here: ***********************************************************************************.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 15 year old was able to buy nicotine vape pens through the site. They were sent in her name to my address. Luckily, I was able to intercept the package. When I called Amazon to ask them to shut down her account they couldnt do it. They also were confused about how she was able to buy the nicotine. They said she mustve lied about her age, obviously.
Business Response
Date: 01/10/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account closure request because a Nicotine item was purchased form your daughter's account.

We restrict the purchase of these items based on age however its clear that the age declaration submitted when opening the account/purchasing such item was incorrect hence she was able to buy it.

I understand you would like us to close her account however it is something that can be done only through filling a form by the account holder.

We are unable to close the account until that form is filled. I request you to please ask your daughter to fill the form using the following link.

************************************************************************************

Please make sure to go through the Terms and Conditions before requesting the closure. Please note; you will be prompted to login to the account to request the same. Make sure she is logging in to her account for this request, It will directly close that account which is logged in while requesting/filling that form.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:01/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The order number is 112-9909038-0652263. Its supposed to arrive on Wednesday. Dont you think your people should start PREPARING TO SHIP this order?????? IT HAS NOT MOVED AT ALL AND YOU HAVE 3 DAYS!!!! HOW ABOUT YOU STUPID PEOPLE MAYBE **CORRECT** YOUR LISTING AND SAY IT IS NOT GOING TO ARRIVE ON JANUARY 11??? HOW ABOUT BEING A LITTLE MORE ***TRUTHFUL***
Business Response
Date: 01/10/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: ******************* regarding the delay in delivery.

Upon checking the order details, the order was cancelled and confirmation email was sent to you.

As we can see the delivery date given to you is on Wednesday, January 11,2023 and it depends on the item availability in stock.

The item will be shipped based on availability and if there is nay delay you'll be notified through emails.

I request you to reorder the item and wait for the order to get delivered.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/10/2023

Complaint: 18707746

I am rejecting this response because: YES IT WAS CANCELLED BECAUSE IT NEVER MOVED IN SHIPMENT!!!! WHY BUY ANYTHING FROM YOU WHEN YOU ARE UNWILLING TO DO ANY WORK AND NOT SHIP IT?!!!! PLAIN AND SIMPLE!

Sincerely,

*************************
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon took 16$ out of my disability account. Then they realized the mistake the email me they where returned to my account 7days ago now they say it was a mistake again I paid my bill they took more than was to and even stated mistake on there end that was my prescription money then they put me on hold for 18min then hung up..
Business Response
Date: 01/10/2023
Hello Mr ******,

We're sorry to know about the inconvenience you've had with the charges on your account.

We request you to reply to this email and elaborate the charge ID's & order ID for further investigation.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team,This is a matter of the utmost importance to **** have a company in ******* that pay all the taxed and follow all the law.All the documents I have were issued by official authorities of *******. Recently I applied for an Amazon account for my US based company, but the Amazon team could not verify my documents, and it was rejected. After then, I contacted the seller verification team and provided them with additional documents, thus they will be able to verify my account. The verification team informed me that they are reviewing my documents and I should wait a response.It passed 6 days and verification team informed me that they cannot help me with my issue. As a result of it, I cannot register my Amazon account.All my documents are valid let alone, so I successfully verified my business address by postcard from Amazon, there is no reason to reject my submission to register the Amazon account.Therefore, I am writing to genuinely ask Amazon team to review my documents one more time and allow me to register the Amazon account.I attached the following documents:1) Photo of my passport to verify my ************* bank statement along with the bank letter issued by my bank 3) Articles of organization confirm my company is registered according to ** legislation.4) A Letter from the *** that confirms the fact I pay taxes for my company in *******.I hope these documents are enough to verify my account.Best regards,************************* ***********
Business Response
Date: 02/02/2023
Hello from Amazon,

Please inform the Selling Partner to go through the below link for the requirements:

************************************************************************************************************************************************
Due to security reasons, we are unable to provide more information regarding this.

Selling Partner needs to contact Selling Partner Support with their queries via link:******************************************************
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account without a clear reason on 01/08/2023, so I would like to have my account reinstated and an apology from Amazon's specialist team. If the apology cannot be reached, I would like to simply get my account back. I would also like all my information removed from Amazon's backlisting's This is the email i send it to the account specialist, but got denied immediately "Hi, I am writing to appeal the decision to close my account, I think it was all a misunderstanding, first I contacted them about a black friday promotion that was given with the purchase of 2 or more products using the Amazon app, I should receive up to $30 in promotional credits, the representative asked me which orders and items should receive that promotion and I indicated that it was Orders 113-8812889-0916207 and 113-8812889-0916207, and mentioned that it was a PC ******. Apparently the promotion ended on December 31 but I never received those credits, it was all a misunderstanding because my first language is not English. Regarding the refunds that you see in my account, 95% of the times were for Tax Exempt, you can check with the ************** that I delivered all the relevant documentation to receive this benefit, finally I had shipping problems with a couple of very old orders that were lost in the mail, but I have already changed to a new address and I have not had any recent problems. I conclude by asking you to consider this information and if possible restore my account, I thank you for your attention."
Business Response
Date: 01/17/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10 January, 2023.

Sincerely,

Amazon.com
Customer Answer
Date: 01/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me. but i don't care anymore, so you can close the case.

Sincerely,

************
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am ***************************, the proprietor of the Amazon seller account, ****** Distributions. I'd like to file a complaint against Amazon for deactivating my account without responding to several appeals I sent to have my seller account reinstated.To give you a little context my Amazon seller account was deactivated for almost three years for inauthenticity issues. There were complaints and Amazon tagged my listing as inauthentic. I would like to point out that these ASINs (B01IDRIHG0, B00DQC9HYO, and B00NB372CC) were already DELETED and REMOVED from our account. These ASINS generated sales but some were refunded. This can be seen in our seller accounts Manage Orders section. We have already partnered with EE Distribution, a well-known wholesale supplier. We already deleted our listings and sent numerous appeals to Amazon to demonstrate that we are in compliance. We do hope that by filing this complaint, we can draw Amazon's attention to my appeal, allowing them to review and assess it, and hopefully reinstate my account. I eagerly await your positive response on this matter. Thank you for your assistance in resolving this matter. Please do not hesitate to contact me if you have any questions.Best regards,****** Distributions ******************************
Business Response
Date: 01/11/2023
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on 1/11/2023

Sincerely,

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