Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,226 total complaints in the last 3 years.
21,682 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It is unfair to count this claim into the order defect rate in my account. We have done NOTHING wrong. Please remove the order defect rate against ** from my account. Much appreciated. The customer's location wasnt open three times when *** tried to deliver. Through the customer's messages, the customer realized that he gave us an undelivered address. As you can see from the tracking attached, *** tried three times but the ship-to-address location the customer gave us was closed all three times, thus the item was returned to us just last Thursday, Jan 5, 23 (one business day ago). The customer agrees the address was no good and wants us to ship to another address. Today is Monday, Jan 9, 23. We have been in the process of doing the refund and this customer without notice and file this claim. We have told him in our email that we will give him the full refund when we receive it. We have done NOTHING wrong. Please remove the order defect rate from my account. Much appreciated. There is no attachment option here. Please go to the message section to read our communication to verify the above info is correct. Thank you very much._________________________________________________Info:Customer issue: Package didn't arrive Order details: USD ******* (111-7532256-5931406) December 15, 2022 Package 1 - *** (1ZY7Y4770394540107) December 15, 2022 ***: 1ZY7Y4770394540107 12/30/2022 6:04 P.M.Returning to Sender The receiving business was closed at the time of the final delivery attempt.***********, **, ************* 12/30/2022 4:25 P.M.The receiving business was closed at the time of the final delivery attempt.***********, **, ************* 12/29/2022 4:33 P.M.We tried to deliver to the business again, but it was closed. A final attempt will be made the next business day.***********, **, ************* 12/28/2022 1:20 P.M.We tried to deliver to the business, but it was closed. A second attempt will be made the next business day.***********, **, *************
Business Response
Date: 01/17/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Seller was debited for the Claim amount.
Seller has shipped the item using tracking 1ZY7Y4770394540107. Per tracking, the item was not delivered to the Buyer, instead the item was returned to the Seller as undeliverable.
However, the first delivery attempt per tracking was made on December 28, 2022 which is post maximum estimated delivery date. Hence we are unable to reverse the *** defect for this order as the delivery attempt for the order was not made on time.
In summary, we are unable to reverse the *** hit for this order.
Sincerely
Customer Answer
Date: 01/17/2023

Complaint: 18815566

I am rejecting this response because: During those days in DEcember, there were tens of thousands of flights cancelled and also, due to the delay global supply delay, Amazon has been flexible wit hthe delivery date. This case should be the same. This *** should not be counted against **. Also, Amazon refunded in full while we paid the shipping and the business was on holiday and was not able to be delivered?? It was not our fault. We should be at least reimbursed with the shipping fee round trip.

Sincerely,

Tin Chim
Initial Complaint
Date:01/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday January 12th 2023 I was on the phone with a friend of mine taking about a product and that he had ordered it from Amazon and it was to be delivered the same day as the order was placed. I said to him I never have same day, next day or even items delivered in 5 days. I am always only given 2 shipping options >= a week or the "prime delivery day" which is even longer. The amount of time it takes me to get my package delivered has been increasing and it's getting worse as time passes. There are 6 Amazon fulfillment centers in ******** and even if I order something that get shipped out of one of these centers it still takes 7 to 10 days to get my item. It doesn't get shipped until the day before it is supposed to be delivered.My friend in ******* had told me that he has a trial prime membership where I have a full subscription and I have had it for a few years now. Something sparked my interest with this so I did a test. I put the exact same product he had just ordered and got delivered the same day in my shopping cart on Amazon. I went to check out and I changed the delivery address to my friends house. Guess what happened? It said 7 days for that item to get delivered. Just to make sure it wasn't a stock issue my friend put the same item in his cart once again with his house being the delivery address.. It came back as same day delivery. We tested an item I had ordered 2 days earlier and is expected to be delivered the 18th. He would get the item 2 days before I would. In fact if he bought it and had it shipped to my house the delivery date was also 2 days sooner. That is really strange.. I am thinking that Amazon is playing games by baiting people in to buy the prime subscription by giving the trial members processing and shipping priority. I want a 100% refund of every ***** I have paid for Prime for however many years I have had it. This is shady and deceptive because it states on their website that trial members get the same benefits.--******
Business Response
Date: 01/16/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the prime delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that the order shipping method/shipping time frame totally depends on the carrier feasibility and delivery location.

Also, it depends on the fulfillment center from which the orders are shipped out and this is down throughout the ** not only from a particular state like ********.

I'm sorry, we'll not be able to issue a refund on prime charges in this case.

However, I'll surely take this as a feedback from you and will froward it to the appropriate team for further review on it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 01/16/2023

Complaint: 18815552

I am rejecting this response because:

The person that responded apparently did not read the complaint. Had they read the complaint they would have seen where I stated order the same item and having it delivered to the same address from 2 accounts one that is a subscription Prime account the the other is a trial Prime account. When that is done the trial prime account shows a delivery date of same day and for the subscription account it has a deliver date of 7 days. I also tried setting the shipping address to my home address and for the subscript prime account it said 7 days and for the trial account is said 2 days. That is because the item is coming out of the one of the fulfillment centers in *******. The only difference is the prime account that is buying the item.How long it takes me to get an item has been increasing over time. when I first got the subscription I would get items in 2-3 days. Then that became 4 and then 5, 6 and 7 quite often I get 10 and 14 days out. The package never ships until 3-4 days before the expected delivery date. It has NOTHING to do with shipping carriers the item doesn't leave the fulfillment center for that length of time.

Funny thing I just checked Amazon again and wouldn't ya know it items I just tried to order a couple of days ago as a test now show up as same day shipping. How strange that after I make this complaint it is all of a sudden working properly. I have called many times about the lengthy shipping on items and nothing was ever done. and now I make this complaint and the very next business day the length of time to get items has dropped.
Somebody changed something on my account for it to all of a sudden start working. That means over the time that I have had the prime shipping and it should have been working and wasn't I should be credited for that time. When I first got the prime account I used to be given several shipping options. that disappeared maybe 2 1/2 years ago. I am only given 2 choices 7 days or longer using the Amazon delivery day.

I attached the current shipping details for an item I have on order. Please explain to me why it is taking a 2 day detour down to ****************. I am literally a 1 hour drive from where is was prior to that. Straight west from the fulfillment center. I should have gotten that item today but now it has gone for a joy ride that is going to delay the item until it gets delivered at 6PM on Wednesday. This exact thing the same trip is made with a lot of items I buy. The Amazon Prime that I signed on for and originally got was getting my items in my hand 2-3 days after I click the pay button. That is the subscription I am supposed to be paying for. Not it's going to ship when we get around to it and it taking 5 days to go from ***** ******** to my house which is a 1 day ship using any other carrier in this country. why is it taking 5 days from the day it shipped? It is a 10 hour drive, 700 miles away. if it was delivered by bicycle it would only take 2 1/2 days.

*******************************
Initial Complaint
Date:01/15/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned ORDER # ***-3862977-6766642 Earth Rated Dog Wipes, Thick Plant Based Grooming Wipes for Easy Use on Paws, Body, and ***, Lavender Scented, 100 Count ** HAS NOT BEEN REFUNDED, we have the tracking numbers. I returned ORDER # ***-9699375-1585038v Delta Children 36" x 36" Playard, as an exchanged **THE EXCHANGE HAS NOT BEEN PROCESSED, instead I will be charged for the item. I retuned (2 two) ORDER # ***-2343700-8533046 QQPETS Adjustable Soft Dog Collar: Print Flower Pink Multicolor Cute Patterns for XS Small Medium Large Pet Girl Boy Puppy Walking Running Training *** Plaid) ** I WAS ONLY REFUNDED FOR (1 ONE). Please refund both, we have tracking numbers for everything.
Business Response
Date: 01/18/2023
Hello ********,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your refund on returned item.

I've reviewed your complaint and see that the refund has been processed and refund amount $10.94

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Rest assured, you will not be charged on Order No: 113-9699375-1585038, just in case if you see any charge please let us know, we will make sure to resolve it.

And for ORDER # ***-2343700-8533046, I've processed refund for the 2nd item.
Original Payment Method : $8.75

To track refund please click below link
**********************************************************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 01/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:01/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMAZON HAS FROZEN MY ACCOUNT FOR ORDERS THAT I DID NOT RECEIVE, I FILED A COMPLAINT AND AMAZON HAS RETALIATED AGAINST ME BY FREEZING MY ACCOUNT, THIS IS NOT HOW AMAZON SHOULD BE TREATING THEIR VALUABLE CUSTOMERS
Business Response
Date: 01/25/2023
Hello,

We have reinstated this customers buyer account.
We sent an email to the customers registered email address on 1/15/23 confirming account reinstatement.
Customer Answer
Date: 01/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I would like to report an issue that occurred during online shopping on *******. On January 14th, I purchased two products, totaling $368.88. Upon checkout, I applied a promo code that gives me 15% off and it accepted saying one product is excluded from the promotion but the discount is applied to the other product. I proceeded with the payment acknowledging this. Later, when I received the order confirmation email, I realized the promo did not apply to any product. I contacted customer service and the service representative replied my order is not eligible since it is not the first time ordered. I explained to them, then they should have not accepted the code but displayed an error message like how other websites do because I would have purchased it on the other website which showed $120 compared to $138. However, the solution they provided me was either I keep the product by paying full price or cancel the order. After I mentioned I lost an opportunity to purchase from another website anymore because they are sold out of my size then they offered price matching by calling them and going through the verification process. I explained to them I do not want to spend my extra time holding on the line and going through the verification process for the mistake that ******* made. I added I fully understand and respect *******'s terms and conditions but now it is a fraud and false advertisement since you promised discounted price by accepting the promo code and displaying me the discounted price but charged the full price later. I requested a refund for the amount that was promised during checkout and tried to end this in the nicest way possible but they copy and paste the same reply after the first email and shows no effort in resolving the issue.I attached three pictures, my order confirmation, the ******* website, and the Saks Fifth Avenue website as an example of what it should've been.BBB's help is greatly appreciated and please help me to resolve this issue.
Business Response
Date: 02/09/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for contacting *******.

We are following up with you in regards to your recent order # *********. We apologize that the YES15 promotion did not apply at checkout. The code is configured to apply to a customers first purchase of full price merchandise. Upon review, the code was visible to you in cart, but upon login your prior purchase was confirmed making the code invalid for redemption. Understanding this has been a frustrating experience, we can apply the 15% discount to the ************************** Sleeve Fleece Sweatshirt. Please allow **** business days for this promotional discount of $20.70 USD to be reflected on your **************** of original payment.

Additionally, we have issued a $25 USD gift certificate in your ******* account as an apology. This gift certificate will never expire and automatically apply to any future purchase when logged into your account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:01/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December of 2022, I placed an order with Amazon.com for a set of photography lights. It was a LimoStudio 700-watt Lighting Set. I wasn't satisfied with the quality so I requested a return. Amazon approved the return request on December 21, 2022 in the amount of $96.45.I sent the package back to them using *** (tracking number 1Z9E791X9031983289) on December 28th, 2022, which was received by Amazon on December 30th, 2022.Days went by and I never received my refund. I spoke with multiple customer service agents via chat and was always given different excuses. First it was because refunds took seven days to process, then it was that refunds took fourteen days to process, then I was told that the refund could take longer than thirty days, and finally I was told that as soon as Amazon received the return (which they had) that the refund would be processed.After much complaining, I received an email from Yash from the Amazon team on January 3, 2023, confirming that the refund of $96.45 was initiated and that it would take 2-3 hours to be refunded. It never happened.Spoke with a supervisor on Amazon chat about it and was given the new excuse that my return wasn't eligible for an "expedited" refund due to the nature of the product. At this point I was completely fed up and asked how to delete my Amazon account once everything was settled. Received the instructions and began the process of deleted my account.They deleted my entire account in less than an hour and I still haven't received my refund. This is theft.
Business Response
Date: 01/17/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regrading the refund for the returned item.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/24/2023

Complaint: 18815370

I am rejecting this response because: I already received this message from the business and responded on January 17, 2023 directly to them. I have yet to hear back from them and nothing has been resolved. Original message and attachments sent are now attached here, minus one attachment I am not able to upload due to only being able to upload four items at a time.

Sincerely,

***************
Business Response
Date: 02/08/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the LimoStudio 700-watt Lighting Set.

I'm unable to check the account details or take any action on the order as your account is closed.

Once your account is closed, it is no longer accessible by you or anyone else, and it cannot be restored. If you decide later that you want to start ordering from us again, or if you would like to use website features that require an account, you'll need to create a new account.

To learn more, visit What Happens When I Close My Account from the link included below?
************************************************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 02/13/2023

Complaint: 18815370

I am rejecting this response because: you wouldnt have asked for the order number and other information I provided if the information wasnt retrievable on your end. Youre committing theft and trying to cover it up.

Sincerely,

***************
Initial Complaint
Date:01/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon, I have written to you many time to cancel and end my store, they have collected hundreds of dollars from my bank, ignored my messages and locked me out of my account. I've done everything I can to process this and have sent over a reasonable amount of emails to you. There is direct support outside being able to login in. Stop auto billing my account and adding illegal bills to me. I am so frustrated with the lack of professionalism, Amazon forced me to give my products for free to clients who had gotten them. How is that even reasonable
Business Response
Date: 01/16/2023
Hello from Amazon,

Please inform the Selling Partner that the professional selling tools and benefits and hence, we are unable to proceed with the refund.

Regarding closure of their account, they need to refer to the help page:Close your seller account.

They can access it via link: **************************************************************************

If they have any other concerns, please ask them to elaborate the details along with the screenshots.
Customer Answer
Date: 01/24/2023

Complaint: 18815342

I am rejecting this response because:

Today again, they will take more out of my account. Im going to be homeless after this. I couldn't even use my account. I was stuck in the ******** lock down people died. People legit died. And we were starved I contacted them back then pleasing. It's short responses of you have access. My phone broke. I told them I couldn't verify and they kept denying my verification. Amazon gives you all of two seconds to respond. This behavior is alarming and concerning. Short ride responses and going on about policy. I contacted them over 40, times and was told after begging and mentally losing my mind. They finally said OK. With what he said cancel. They didn't do it, there is even notes and it's bad behavior.
Initial Complaint
Date:01/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Second time one of their drivers lied/falsely canceled delivery of my package/s and attempted delivery. I followed this particular driver making deliveries up to the point of me being 2 stops away, with the driver a couple blocks away. Only for the driver to go completely around and back to a neighborhood bear their hub and then put in an issue with delivery. If you're not going to audit/monitor your drivers track and allow them to continue to falsely code delivery attempts, what's the point of putting trackers on your delivery vehicles? It starts with management and flows downward to the drivers. If no accountability then these issues will continue.
Business Response
Date: 01/17/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the canceled delivery of your packages and attempted delivery tracking updates.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:01/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a follow-up from BBB complaints ******** AND ********. On 1/14/2023, Amazon Logistics LLC delivered a package to an unsecured location. Most times it has been in a location that is unsecure per previous complaints and now OUTSIDE of the apartment complex, which is an even WORSE situation. I have spoken with a supervisor by the name of *******, who stated that she processed a full refund for the items not being delivered to the appropriate location as seen on the photo that your driver has taken (and attached for your convenience). I would like to confirm whether that full refund has been initiated and will be processed successfully, and again for the fifth time now, I'd like you to raise this to your local Amazon logistics facility about putting packages in a secure location. I would also like direct contact via email (as I was working with someone directly on ********, and that contact has shielded their email. I have spoken with my apartment management who has also confirmed this happening several times to other residents in the complex. There seems to be no logical explanation for why this was not delivered inside the building, and *** and ***** have been able to deliver packages successfully inside the facilities.Attached are previous communications via the person I was working with (Arun), and the proof of full refund initiated by **************** per Amazon Logistics LLC not following instructions.
Business Response
Date: 01/17/2023
Hello ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern *************

We've already escalated this issue to the appropriate team and they've taken necessary action internally in order to ensure that these issues are not repeated.

Also, the refund which was promised by the previous representative has already been processed on Saturday, January 14, 2023 to the card used.

She has also added $15 promo credit for the inconvenience.

Hope this information helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:01/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about 1/8/23, I purchased a gift card in the amount of $200.00. I than deposited said gift card on my Amazon Account on 1/08/23 (Account E-mail **************************** Amazon accepted the aforementioned gift card and in so doing closed my account and kept without explanation the $200.00. I have exhausted all administrative remedies with Amazon, all to no avail. I am submitting this complaint in the sincere hope that this Agency will assist me in the full recovery of my money.
Business Response
Date: 01/25/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-01-25 confirming account reinstatement.

Sincerely,
********
Amazon.com
========

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