Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,457 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an exercise bike from amazon and what came for delivery was a box with a gift card in it. I requested a return and chose wrong item since the item I received was not the exercise bike I ordered. I shipped the item I received back to amazon and got an email saying I sent the wrong item and I have to send back the exercise bike (which I never received) or else they were going to charge me for it again. I tried replying to emails that I received but I get a message back saying that my emails were not able to be delivered and doing the live chat with staff has got me nowhere.
Business Response
Date: 01/29/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 01/30/2023

Complaint: 18903439

I am rejecting this response because: We are still working on resolving it.
To Amazon: The number on the was (order #***-6685449-8351405) and the email for that account is ****************

Sincerely,

***********************
Business Response
Date: 02/09/2023
Hello,

It appears we received INCORRECT ITEM instead of the correct item, Exercise Bike, Stationary Bike with Heavy, in your return of order #***-6685449-8351405.

We're happy to accept the return of the correct item at your earliest convenience. We aren't able to process a refund until we receive and process the correct merchandise.

If you'd like to create a new return label you can do so on the order detail page in 'Your Orders.'

***********************************************************************************

The return window for Exercise Bike, Stationary Bike with Heavy Flywheel expires on February 10, 2023. After this time, we're no longer able to accept the return of the correct item.]

Thank you for understanding.
Initial Complaint
Date:01/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am awaiting a refund for:

Your Amazon.com order #***-5795750-4066600 has shipped
Amazon Shipping Confirmation
********************************************************

____________________________________________________________________

Hi *****, your package will arrive:

Thursday, January 26

Track your package:
******************************************************************************************************************************************************************

On the way:
1 item
Order #***-5795750-4066600

An Amazon driver may contact you by text message or call you for help on the day of delivery.

Ship to:
*****
FORT WASHINGTON, MD

Shipment total:
$104.94

Return or replace items in Your orders
***************************************************************************

Learn how to recycle your packaging at Amazon Second Chance(************************************************).

____________________________________________________________________

Unless otherwise noted, items sold by Amazon are subject to sales tax in select states in accordance with the applicable laws of that state. If your order contains one or more items from a seller other than Amazon, it may be subject to state and local sales tax, depending upon the sellers business policies and the location of their operations. For more information, go to tax and seller information:
***************************************************************************************************************

Your invoice can be accessed here:
************************************************************************************************************************

This email was sent from a notification-only address that cannot accept incoming email. Do not reply to this message.

Sent from my iPhone
Customer Answer
Date: 01/26/2023
After complaints regarding the lateness of their deliveries, I have received no concern into my value as a customer and ********************** member. Furthermore, Amazon has sought to negatively impact me. A much needed item lacked fulfillment and they are now only offering the item into next month. I did nothing physically to cause this. Moreover, the seller (and other sellers) have vanished.
Business Response
Date: 01/28/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order fulfillment for 111-2886223-7436259 and 112-0631452-7681844.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details, we see the order 111-2886223-7436259 was cancelled due to inventory issues, however we see you've placed a new order for the same item on order 112-0631452-7681844.

The estimated date is set for Friday, February 3, 2023 - Monday, February 6, 2023, kindly allow us till 6th for delivery, as soon as the order is shipped we shall notify you with the shipping details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********
Business Response
Date: 02/02/2023
Hello,

I'm Prashanth from Amazon.com.

Upon checking we see the order#***-5795750-4066600, shows as delivered on Thursday, January 26, 2023, you can view available tracking information from the order summary in Your Account:

***********************************************************************************

Regarding the order#***-0631452-7681844, our team is working on getting the order shipped, as soon as the package is shipped we shall notify you with an update on shipment.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in these regards.

Regards,

*********
Customer Answer
Date: 02/10/2023

Complaint: 18903102

I am rejecting this response because: I was told that I would receive a refund with a ten dollar credit by the online customer service representative.

Sincerely,

*********************
Business Response
Date: 02/16/2023
Hello,

I'm ********* from Amazon.com.

Upon checking we see order#***-2886223-7436259 was cancelled before it was shipped, as a result we've not charged the order.

With regards to the credit, we see a $10 promotional credit has been issued on your account on January 26, 2023. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an order with 2 items recently that I had clearly asked them to postpone. I chatted with a rep whose name is *****. He texed an apology and texed that Amazon would refund the cost of the entire order..which was very generous and was he certain about that. He texed back that yes it would be a full refund. I thanked him for his support. Within an hour I received an email saying that they were refunding one item.Would you help by asking Amazon to do as I was told by their employee, Udish and issue a full refund.I am 82 living in a Project 8 unit,Thank you, BBB ******
Business Response
Date: 01/29/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 02/01/2023

Complaint: 18903034

I am rejecting this response because: An Amazon staffer chatted with me and his name was Udish. Because Amazon had sent 2 items that I did not order, ***** said that Amazon would provide a full refund, meaning that entire order was to be refunded. Including the following:
ORDER PLACED
January 11, 2023
TOTAL
$19.11
SHIP TO
************************;

ORDER # 113-2528383-3729049
View order details  View invoice
Delivered Jan 23, 2023
Your package was left in the mail room.
Track package

Dead Sea Salt Coarse ******************** by Natural Elephant 100% Natural & Pure for Psoriasis Eczema Acne & Other Dermatological Needs
Return eligible through Feb 22, 2023
ORDER PLACED
January 8, 2023
TOTAL
$12.59
SHIP TO
************************;

ORDER # 113-7909145-3391439
View order details  View invoice
Delivered Jan 23, 2023
Your package was left in the mail room.
Track package

Terrasoul Superfoods Organic Unhulled Sesame Seeds, 2 Lbs - Gluten Free, Raw, Keto Friendly

ORDER PLACED
January 8, 2023
TOTAL
$13.42
SHIP TO
************************;

ORDER # 112-0225053-8333854
View order details  View invoice
Delivered Jan 24, 2023
Your package was left in the mail room.
Track package

Kleenex Professional Facial Tissue Cube for Business (*****), White, 3 Boxes / Bundle

Auto-delivered: Every 3 months
Buy it again View your item

ORDER PLACED
January 7, 2023
TOTAL
$6.46
SHIP TO
************************;

ORDER # 114-0191109-6997079
View order details  View invoice
Delivered Jan 24, 2023
Your package was left in the mail room.
Track package

Nature Made Extra Strength Vitamin D3 **** IU (125 mcg), Dietary Supplement for Bone, Teeth, Muscle and Immune Health Support, 90 Softgels, 90 Day *******************-delivered: Every 3 months
Amazon only refunded Vit D3, not the entire amount. I am asking for the full refund, as Udish stated. Thank you.
*************************
Business Response
Date: 02/10/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand you wanted us to postpone the delivery of your order.

I have made exception to the standard returns policy and issued full refunds towards the orders that you mentioned. Refunds will be processed to your original payment card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:01/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 7 perfumes from amazon and order was shipped in two shipments 3+4. First shipment has signs of damage on the box, spill inside the box and visible damage on the perfume boxes. One of the perfumes had no plastic seal on it, tear on the box that wouldn't close without a tape. Other two perfumes are meant to be kept in a box/case that it comes in which had huge dents on it. The shipping box was huge for merely three perfumes and had no air wrappers or fragile tag on it. Total 5 items came with damaged boxes but 2 out of 5 have small damages on the box and I can work with it, rest three on the other hand are used, leaked and has dent on the box making it not practical or useful for the money I have spent on it. I reached out to Amazon the same day of delivery, sent all the images as requested and heard back a couple days back stating only damage they'd recognize is if the bottles are completely crushed or has big craco in it making it empty. Apparently, small leaks and damaged cases where the products are supposed to stay aren't their concern. I later called amazon to explain the situation, got a rep who was nothing but rude, then asked for escalation, same thing, rep. wouldn't disclose his name/details and kept repeating the same sentance over and over and over again and ended up hanging up on me.
Business Response
Date: 02/02/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern you have shared with your shipments and have looked into the matter in detail. We will not be able to issue a refund at this time.

Our returns team has worked with you on this issue and have requested visual proof. The photos you provided did not pass the threshold to be considered as damaged.

You could continue to work with them by replying to the email titled "Your Amazon.com Inquiry" sent to you on Wednesday, January 25, 2023 at 2:56 PM (PST).

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed and order and it was showed it delivered. I did not receive it. I called customer service. They stated due to the amount ($186.25) I needed to file a police report. I did so that same day 1/7/23 at 11:14am. Called customer service back right after my report was done to give them the info. I have called back SEVERAL times, can give dates and times if notes were not placed on my account by reps but they keep stating they cannot verify it. I called and could verify it myself and gave them the number to call but still nothing. At this point, I just want a credit on my account for the amount. This is ridiculous. I have been hug up on by several employees. This was an order placed for my job. I have since had to repay the company as items not received as it was placed on my AMAZON account. I need a credit on my account ASAP. I have provided the info you asked, so please do the right ting at this point. I cannot go pick up the report as I then have to log out at work and loose yet more money but it can be called and verified as I have done.
Business Response
Date: 02/02/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-3054194-4323442.

Thank you for sharing us with the police report. As per the review, the report is yet to be verified in order for us to take action. At this moment, we are unable to replace/refund the order.

We request you to contact us during police department working hours, so that we can verify the report and help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in these regards.

Regards,

*********
Customer Answer
Date: 02/02/2023

Complaint: 18902222

I am rejecting this response because:
I have been working on this for a month. Adobe putting this in, I have called and emailed several times. Last two I spoke to was ***** who hung up on me. I need my credit ASAP

Sincerely,

*************************
Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Huawei Watch on Amazon.ca on Sept 12, 2022 in the amount of $281.36. I started having major issues with the watch after the 30 day return policy expired. I contacted Amazon various times to help me since this item was sold by a third party seller (Huawei Canada) but was also fulfilled by Amazon. I told Amazon that i had sent the watch to ********************* various times and they have not been able to fix these technical issues. I called Amazon to request a receipt of this transaction and they refused to assist further since I had closed my account. ****** mentioned that my one year warranty was expired and needed an officiail receipt.Amazon hang up on me when i asked for this receipt. I am very close to doing a chargeback but wanted to notify you of Amazon's business practices. It appears i will not be able to have my one year warranty as this receipt is on Amazon's site. My one year warranty should expire on Sept 2023 based on the initial purchase date but i am getting little support and terrible customer service on the Huawei side as well.
Business Response
Date: 01/28/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the receipt and have reviewed the issue in detail. The response provided earlier was correct, we will not be able to issue any refunds or credits on this order.

Once the account is closed we won't be able to provide the receipt manually.

For more details:

***************************************************************************************************************************************************

Thanks for your patience and understanding in this regard.

Thanks,

******,
Amazon.
Customer Answer
Date: 01/28/2023

Complaint: 18902724

I am rejecting this response because: Amazon does not want to help the customer after so many years of loyalty. Since Amazon does not want to forward a customer paid receipt to help with warranty, customer closed their account. Their future business has now gone to another competitor.

Sincerely,

******************
Initial Complaint
Date:01/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I am writing this appeal regarding the reinstatement of Asins **********************, and B095HVL6HY.My product is a cover for a baby nests brand - S.A. accessories. I am also stating that I am the brand owner of mentioned S.A. accessories brand (Filing Receipt for Trademark attached).Amazon removed Asins because of reported safety concerns. To reinstate the **********************, and B095HVL6HY Asins, I was asked to submit to Amazon the ***** Compliance testing documentation from a CPSC-approved laboratory, in addition to safety standard ASTM F963 if the product is a toy.I did everything asked and submitted all the necessary documents, namely the Laboratory test report: C2PT18863-1 from **************************************, **** ?PSC accredits this laboratory. (Laboratory report attached). I declare that my product fully complies with all requirements for a product of this type and has all the necessary tests for product safety. But Amazon won't accept my appeals. I also want to state that a similar product of the same brand has recently been restored.Accordingly, since it is qualified as a mattress topper and also as a children's product, my product must comply with the general standards for baby products and the general standards of FLAMMABILITY OF MATTRESS PADS (F.F. ****, AMENDED). Since I have all the necessary tests for my product and a registered trademark, and my product is not prohibited, I ask you to reinstate Asins: **********************, and B095HVL6HY.I am attaching to the appeal:1) Filing Receipt for SA ACCESSORIES Trademark;2) Trademark Application SA ACCESSORIES;3) Screenshot of the trademark from ***** SA ACCESSORIES *********************** REPORT: C2PT18863-1 from **************************************, ****;5) INVOICE ****** as proof of payment LABORATORY REPORT: C2PT18863-1;6) Product photo of Asins B099NKH4R3, B09GNLHPDQ, B095HVL6HY;7) Invoice for *****************************************) Appeal I sent to Amazon
Business Response
Date: 02/23/2023
Greetings from Amazon,

We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID : *********** for more information.
Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This whole thing began before the Holidays when I received emails stating I returned items that I had not. I called customer service and was told it was just a mistake. Fast forward to now. I purchase wool socks with a gift card I received for Christmas for $30.60. They arrive and are NOT wool! I go on the app and attempt to return but keep getting no where so I call customer service. 1st associate I cannot understand so I ask for a supervisor anyway. I expain the socks are as thin as womens nylons, the furthest thing from wool. No problem, I am issuing a full refund. You can donate or give away. Ok, perfect. I receive an email that I will be receiving a refund for $30.02 to my nbsp acct in 3-5 days. ( I pd $30.60 but whatever) It never arrives. I call back, Woman says she is sorry she will take care of it right now. I then receive an email stating I have returned a case of ****** soup for $34.88 and will be refunded to my Poa acct. I have not even purchased lipton soup in nearly a year! I call to see what is going on, this is like last time! The man is so sorry, seems she has returned soup to your snap ebt card for your refund, but he has fixed everything! I say you do realize what you are doing is Fraud and I will have no part in your scandal. He puts me on hold and it hangs up. At this point I am LIVID! I then receive an email stating that on January 12th a refund for $30.60 to my nbsp acct was placed. I have NEVER RECEIVED ANY REFUND WHATSOEVER! Not to my giftcard, my ebt, or my bank acct! I donated the darn nylons to my aunts church and now have zero, other than involvement in a scam of some sorts. I tried to call back but maybe because I said fraud, scandal or against the law, it seems everytime ive tried to call back I am just left on hold for hours or hung up on. Please help me to get my refund of $30.60 and Put a stop to whatever scam this is they are pulling. Thanks so much for your patience and help. God ***************
Business Response
Date: 01/28/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the unexpected emails regarding the returns you did not initiate. I can relate to the question, it can be a matter of serious concern.

Regarding the return requirement of the wool socks on your Order ID: *******************, the response was correct. We are not able to issue a refund or replacement unless the original is returned to us. I would urge you to locate the socks and send them in using the free prepaid return label on the order.

Regarding the unexpected emails, we request you to report this activity as soon as you are aware of it. We recommend changing the password for your email account and monitor your payment methods and report any unauthorized Activity to your financial institution.

I share the link to the page that you can use to report any unauthorized activity on your account. We take fraud, scam, phishing and spoofing attempts seriously.
**********************************************************************************************************************************************

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/31/2023

Complaint: 18883666

I am rejecting this response because:
This response is absolutely unacceptable as you can see in the previous email I sent that I will include once again I have an email from your employee (a supervisor at that) stating a refund was on its way. As a matter of fact I have 3 different ones. As for the return of this product. It was already donated to my 85 year old ************** 9nly because YOUR employee told me to do so!!!
I would advise you to find the recording of that day and listen to our conversation to validate what I am saying is true if you are having a problem believing me. I'm a bit confused and bewildered at the fact I have sent you numerous emails from your company, yet you are still trying to stiff me. Can you tell me why all of these things have been returned to my acct that I never returned? Or can you possibly tell me on the 3 emails I have what you's refer to as my "&nbsp" acct or my "poa" acct might be that you've refunded these returned items to???
What you are pulling is FRAUD, it is 100% against the law! and I want NO part in it. I want a refund for my $30.60 for the darn wool socks I ordered and received nylons. That is the bottom line. It is in no way my fault the product was not what I ordered nor my fault YOUR employee told me to donate or give away! Like I said check your recorded call! I do not take kindly to be called a LIAR!!!
Initial Complaint
Date:01/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon, My account was deactivated in error because it was related to account named Keest&D that violated Amazon Policies. The real owner of Keest&D account is ***************************************. *************************************** provided me with marketing services on my account. On January 8, 2019, I signed the Marketing Services Agreement with *************************************** to help me. According to this agreement, I had to transfer the account to *************************************** for 7 days. *************************************** also had his own seller account named ******* but did not take the necessary measures to protect my PAUBES account when he provided me with marketing services. On January 14, 2019 (7 days after signing the Marketing Services Agreement) I terminated our Marketing Services Agreement by Notice of Termination. Therefore, I request you to review the documents that I attached and reinstate my account because I never owned the account named Keest&D. I really appreciate any help you can provide me.
Business Response
Date: 01/28/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/28/2023.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 01/30/2023

Complaint: 18902383

I am rejecting this response because: On January 28, I received the notification from Amazon that I need to provide additional information in order to reinstate my account. I contacted Amazon Support via phone to clarify additional information. So, I would like to provide the requested information and supporting documentation:

The related account is Keest&D. Here is information about related account:

Email: ********************
Owner: ***************************************
Address: Svitlytskoho, *****, **** ****, 04123
Phone: ****** 52 77

*************************************** was my business partner from October 27, 2018 to January 18, 2019. Here is supporting documentation list and my explanations:

-- Partnership Agreement we created the partnership on October 27, 2018;
-- Termination Letter I notified *************************************** by Termination Letter about my intention to dissolve the partnership on January 15, 2019;
-- Partnership Dissolution Agreement official agreement between me and *************************************** confirming the decision to finally dissolve the partnership and steps to do it;
-- Protocol of Partnership Dissolution Meeting - procedural document confirming the decision to finally dissolve the partnership.

Since *************************************** and I were business partners, our accounts had the following similar information that could lead to relations between my account and Keest&D account of ***************************************:

-- The same bank account in the Deposit Method Section. It was needed for transparently track payments and settlements made on behalf of the partnership.
-- The same phone number. It was used to speed up work processes of the partnership.

I have neither the opportunity to help *************************************** in reinstating his account, since I dissolved our partnership back in 2019 (3 years ago). I had to dissolve our partnership in 2019 due to differences in business practices and **********'s desire to violate Amazon Policies.

I explained the situation as it really is. My business only owns one account - PAUBES. I didnt violate the Multiple Accounts Policy because I didnt own the account named Keest&D. The owner of this account is ***************************************, with whom I dissolved any business relations 3 years ago. Based on the foregoing, I request you to reactivate my account. Thank you in advance!

Sincerely,

**********************
Business Response
Date: 02/08/2023
Dear **********************,

Thank you for your submission. It has been reviewed and your account has been reactivated.

Please follow the steps described in your submission to prevent future account issues. If you no longer need this account, we recommend you terminate the account. You can do this by logging in to your Seller Central account and performing the following steps:
1) Navigate to Settings.
2) Select Account Info.
3) Select Account Management.
4) Close account.

You can view your account performance (***************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team Amazon.com
Initial Complaint
Date:01/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered on January 17th, and my products still haven't arrived. When I contacted Amazon, they omitted to explain their late delivery policy.Order Placed: January 17, 2023 Amazon.com order number: 113-1029267-5137853 Order Total: $26.15 I still desire the product that I ordered.
Business Response
Date: 01/28/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the delivery and have reviewed the issue in detail. I am sorry for the delay in delivery by the seller, I see that delivery date provided by seller was Wednesday, January 25, 2023 and seller has responded as Jan 27, 2023, as:

So sorry that replay you lately. Your package is on the way.The tracking number is: TBA305058836241 and you will get it within 3 days. Please wait it in patience.

Request you to please wait for the item to be delivered as seller continues to work with carrier on delivering the item sooner.

You can view the emails that were sent in Your Account at the following link:

*******************************************************************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 01/31/2023

Complaint: 18902205

I am rejecting this response because: On 1/30/2023, I got a message suggesting to come back for a refund if your package wasn't delivered today. Amazon declined my request to provide information about their late package delivery policy.

Sincerely,

*****************************
Business Response
Date: 02/09/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see that for the order ID: ******************* refund has been issued on Tuesday, January 31, 2023 at 8:07 AM (PST).

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thanks for your patience and understanding in this regard.

Regards,

Naveen
Amazon.com

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