Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

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  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6th I placed an order on Amazon for 9 airlift toy guns. Reading the description of the items everything checked out it was no mistake and I even contacted Amazon right after my purchase was made so that I could speak to supervisors about this order which I did. We went through the order I had the supervisor email me a statement showing I had did so and everything was good. In the morning I went to work and by the time I got off 3 orders were cancelled. Thats when I was hung up on after 1 hour of explaining my situation due to everything I was stating was true and I had proof they ran out of suggestions to why my orders were cancelled they hang up. I was told that it was a technical issue and the next thing I was told was they were damaged from getting shipped. I was told to hold on a chat which they stopped responding after an hour. I called and was yelled at by a representative. When I asked him to not get irradiated and connect me with a supervisor he connected me with a Spanish speaking representative which might have been a racist act . I then was transferred 2 times until I was on the phone and another order was canceled with an email stating he had no idea what I was talking about because he has no such order or product that I bought in his database. I then reached out again to tell Amazon what is going on when th me ordering products from Amazon and everything being cancelled or is not even according to one seller in existence. How is this possible when the customer service representative told me that its my problem because its a third party and I stated that well I was told damaged technical issues and not existing she stated that she isnt going to spell it out that I will just have to go on with my life and not worry about it because the money will go back into my account in 7 days. I have been a prime member for 15 a month and I have never spoken with 6 customers service persons who were all rude and inconsiderate of me and my money I feel like Im a ghost and they made me feel as if Im a liar and Im embarrassed for having to cause this much distress for me purchasing products from them after I have done not Wrong. Please help me with getting an apology from someone who is going to look into this because it is a big company who float customers over the phone who are not getting reprimanded for their actions and behavior.

  Business Response

  Date: 02/09/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the orders. I understand they were canceled by the sellers.
  
  I've checked and see that the cancelation was due to the stock fluctuation. I also saw that the seller Books-FYI informed you that they are not even aware of this order. 
  
  We've forwarded the feedbacks on the sellers to the appropriate teams to take corrective action.
  
  However, we are unable to send you the items from our side. I hope you would understand our limitations in this case.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6th at about 8pm I began a chat with Amazon customer service regarding headphones that claimed to be delivered but they were not. I spoke with ** who offered me a free replacement with delivery date 2/9/23. I really didnt want to wait another 3 days so I asked for a refund. He sent to to Predook who claimed that he could t refund me for 48 hours. I said fine go ahead and sent the replacement as if I was going to wait 2 days for a refund then I might as well wait one more. He tells me he cannot do this now because I declined it earlier. Now I must wait 48 hours to do anything. I ask for a supervisor. During the chat with the supervisor, The agent ***** calls me a HO and then claims a typo. First off, you dont speak to women that way. Second off, no word could have been a typo after what he stated. I have the screenshots as proof. This is unacceptable by Amazon!!!

  Business Response

  Date: 02/09/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the terrible experience you had with the order and our customer service agent.
  
  I've already informed her immediate leadership about the chat and they are already working on coaching her. While I am unable to share the outcome of the discussion with her, please be assured that corrective action will be taken.
  
  Further, regarding the order, I see that your replacement is already delivered. If you have any issues with the replacement order, please feel free to contact us.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from Amazon. The first time they delivered the item it was completely the wrong product. Amazon ordered a replacement. I called to confirm is was promised that the item I was receiving the next day was the correct replacement. I was also instructed by Amazon that I needed to be home for them to deliver the item so I took the day off to make this happen. When the replacement arrived it was again no where close to the correct product. Other ppl who purchased this item said it was a scam that Amazon was selling all the did was offer me a refund for the product while I am still out a day of wages and no product thanks to Amazon keeping their promise. When I called to see what Amazon would do to make this right they said they would do nothing. I asked to be transferred to a supervisor and the guy refused. I have every conversation and the Amazon delivery guy recorded this level of customer service is out right criminal and for Amazon to do this to its clients is insane.

  Business Response

  Date: 02/07/2023

  Hello *****,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the issue you've had with the original and replacement orders #***-1796554-2705803, #***-5893831-2073857 for the "Massage Chair".
  
  Please be informed, issues are like this are not common and very rare. I've forwarded your feedback to our fulfillment team for further review and improvement.
  
  In this case, since the original and replacement are wrong, we request you to return the item for a refund.
  
  While we cannot compensate for the wages for a day, we can issue a Gift card of $25.00 as a one time exception to your account. Let us know if this is acceptable.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Abhishek
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first picture with the package is the picture the delivery person marked as delivered and the second picture you can see how my door is angled different and has a camera.

  Business Response

  Date: 02/19/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  While we would like you to please reply to this email with the delivery instructions with any pictures possible so that our logistics team can update it with the local delivery station, please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.
  
  Youre able to send your responses directly in an email or through an attachment such as a PDF or JPG file.
  
  The Incident Report has to be completed before Friday 17 March 2023 to be considered for review. Send one set of responses for each package that you didnt receive. We typically respond in about 1-2 business days.
  
  After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.
  
  Incident Report
  
  1. Order number:_______________
  
  2. Today's date. (MM/DD/YYYY):_______________
  
  3. Date you noticed that your package hadnt arrived. (MM/DD/YYYY):_______________
  
  4. Package tracking number:_______________
  
  5. Name of the items you didnt receive:_______________.
  
  6. Is it your first Amazon package at this address that was marked as "Delivered" and you didn't receive it?_______________
  
  7. If no, how many times it has happened? _______________
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered a item from amazon, (otterbox case for iphone xs **** according to the pics and description of said product its just what i wanted, received the package and when i opened it the contents were not as described, instead of sending what i ordered they sent a "universal" case for iphone 11 pro max/xs **** this was not i wanted for the camera cut out was way to big and no windows for apple logo, returned product back to amazon now they are telling me i have to wait 30 days??!! They are quick to take money but when its their mistake we have to wait 30 for a refund...BAD BUSINESS! all i want is the case that i ordered not a universal case that fits both models....I WANT THE **** THAT WAS ADVERTISED FOR THE ** *** ONLY

  Business Response

  Date: 02/08/2023

  Hello,
  
  I am Mahendra from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the Order ID: ******************* and I'm sorry that you received the wrong item. 
  
  Issues like this where it keep on repeating feel you bad about the service. I would have felt the same .
  
  As we can see as per tracking, the item is being returned to fulfillment center. The return process will take ***** days based on transportation and verification. 
  
  Once the return process is completed the refund will be issued automatically. I'm afraid to say that at this moment we will not be able to process any replacement or refund from our end. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 19345139
  
  I am rejecting this response because: having to wait 30 days is not acceptable, contacted seller they knew they sent the wrong case on purpose, and told me flat out not to order from them again..i have been told the item has already been received back by amazon, im trying to order another case from different seller so i can protect my new phone..
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .On Jan 17, 2023 I ordered the first laptop which is order 113-6258839-8262621 . On Jan 19. I received a gift card that was delivered to me instead of the laptop I ordered . However I put in another order of the same laptop on the same date that the gift card was delivered before I received that gift card. It was order number 113-4481278-423430. When I realized I was not going to get any laptop I called Amazon and cancelled it. They tried to convince me to wait until the next package came and told me I could refuse delivery, but I refused and told them if I am not home when they deliver that next gift card then I have another item to return. So they got that one cancelled and I have already received my refund for that item. Then they told me I needed to return the gift card so I did .And then different people kept giving me different dates for my refund and said it needed to be investigated. One of the reps told me I returned the wrong item. I let the rep know I returned the item I received. I have a pic of what I received. You can clearly see in Amazon's delivery pic that a laptop would never fit in that tiny box. Also you can clearly see the reviews for that Seller with them showing the same pic of that scam gift card which I am sending the screenshot of. And here is my pic of the item I received and sent back. Compare it to Amazon delivery pic. So why Amazon wants to treat me like I am the one scamming them is beyond me. I am really trying to resolve this with Amazon but I am getting nowhere.They have already kicked the seller, *************** off , but they want to keep my money.

  Business Response

  Date: 03/07/2023

  Hello ****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  Unfortunately the incident report you shared with our **************** was not valid as per our concerned team. Unfortunately we are unable to issue refund in this case.
  
  I see that you have disputed the charges with the bank and was resolved in your favor on Saturday, February 25, 2023. I hope the issue is already resolved.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19344682
  
  I am rejecting this response because:

  On the incident report they look for any reason for the report to be invalid. An example is on one of the questions they asked how did I return the item. I wrote *** and they called it an invalid answer because I only wrote *** instead of Drop Off ***. Their system is stacked against the customer. I am sure they called the item I returned an invalid answer too because the item should have been a gaming laptop , but I did not receive a gaming laptop, I received an orange gift card box and so that is what I told them I returned and Im sure they wanted to see the answer as a gaming laptop.

  As far as the refund they say they sent on Feb 25, my debit card company North Lane tells me they are still waiting for a response from Amazon and that there is no refund from Amazon. I try to talk to Amazon and they do not want to talk to me about it. They say contact your bank and when I try to explain that I have contacted my bank they just keep repeating we sent the refund contact your bank. I ask for verification and they will not give me any verification and only end the chat and disconnect me. If I truly received a refund how hard would it be to verify the refund?
    
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Amazon Cloud Camera from Amazon years ago for a total of $131.09. It worked fine until two weeks ago, the camera wasnt working any more. I contacted Amazon customer service, and they told me that ********************** is no longer support Amazon Cloud Cam and its companion apps and wants to offer me a free Blink Mini as an replacement. I searched this new camera Blink Mini online, and it only sold for $24.49 on Amazon. I spent over a hundred dollars on the old cloud camera, and I feel it is not fair to me to get a $24.49 replacement. Therefore, I contacted the customer service again, said that the value of the replacement is a lot lower than the one I bought. Thus, instead of ordering a replacement for me, the customer service representative offered me to refund the money back to my Amazon account. Because I didnt receive the refund, I contacted the customer service again last week, and the customer service representative helped me to process the refund one more time. Since I still havent received the refund as of today, I reached out to customer service again. This time, they told me that they cant issue the refund to me, no matter how much the old cloud camera worth. I tried to talk to them through multiple phone calls and online chats for hours, but they were saying that they are unable to do anything for me. I suggested them to refund me the price difference, or replace with an equivalent price camera, they refused on all of my suggestions. Ive been an Amazon customer for over 10 years, and today I feel Ive been blackmailed. **************** was kicking me back and forth to the cloud cam team and blink ********, and they were showing take whatever we forced upon you and get the f*** out of here attitude. Im more than disappointed today, shame for Amazon.

  Business Response

  Date: 02/08/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the Amazon Cloud Camera.
  
  I understand that our customer service team wanted to offer you a Blink Mini camera as a replacement for the camera you have purchased.
  
  I see that the item was purchased on Tuesday, May 22, 2018 where the return time expired on June 23, 2018. I also see that you have been informed about the discontinuance of the Cloud Camera.
  
  Unfortunately we are unable to offer you any additional insight on this issue. If you wish to receive the Blink Camera, please reach out to us so that we can help you further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/05/2023 I called pertaining to my order that I placed for my business. Upon checking out I selected not to use my gift card and my gift card was used anyway. Then I called an spoke with representative who informed me that could offer me $10 promo credit for the inconvenience, I asked for $20. Representative stated he will have to transfer me to supervisor to make that decision. When supervisor got on the phone, she said that there had just been a change in the policy and they are not offering promo credit. I said how can that be when representative just told me what he can offer. So waiting for my order to arrive that I ordered on 02/04/23 to be shipped and delivery 02/06/2023 and I paid extra for shipping; to find out my order has been delayed until Thursday. This a big inconvenience to me and my business. Something has to be done about this ASAP.

  Business Response

  Date: 02/07/2023

  Hello Breia,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that your order has been delayed by a day. I've forwarded the feedback to the logistics team to work with the appropriate team to investigate and take action.
  
  As an apology for the delay, I've issued a refund of $43.75 towards the shipping charges which includes tax as well. The refund will be seen within 5 business days in your card.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has an offer that will discount the purchase of a Kindle with the trade-in of an older model. Typically this offer is applied before payment, but I was told if I bought a Kindle I would be refunded the trade-in discount of 20% off the device value once it was delivered. [20% of the device value is valued at $68.6].On January 5, 2023, I spoke to a customer support representative, *****. They promised me in writing that I would be receiving a 20% refund on the order of a Kindle Scribe once it was delivered. On January 9, I bought the Kindle, with order number: 111-8618890-5006634 totaling $343.19. I bought the device [Kindle Scribe] based on the knowledge that I would receive the promised refund once it was delivered. On January 22, I was notified that my trade-in #TRN-4546115-9009430 [had been] processed. After meeting the conditions specified by ***** with my trade in device being delivered, I was falsely told by ****** on the night of January 22, and into midnight of January 23 that they had successfully processed the refund amount[$68.6] to [my] original payment method. I never received any refund.I made multiple attempts to rectify the situation from my end. I spoke with multiple support agents who refused to explain the status of my refund, who reneged on the statements made by the previous representatives(*****, ******) who both had stated I would be receiving a refund. I received no statement on why I would not be receiving the $68.60 refund. I was deceitfully told that I had been refunded to my original payment method. When in fact no such action had been taken.Amazon committed to provide me with a refund that was agreed to be $68.6. They then refused to provide the refund, or an explanation as to why they are not honoring the agreement made to provide it.

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sewing machine from Amazon and returned it unused. I requested that the refund be credited to my credit card. The invoice even says that it will be credited to original payment. This was an expensive machine that cost over $400. I got a message from Amazon this morning that the item was received and refunded and assumed it was to my cc. This morning I ordered something else (small amount) from Amazon, using a debit card (clearly shown on screenshot). Later today I talked to customer service to ask why I wasn't credited for the sewing machine on my credit card. They said it was because I had ordered something new this morning, that they had automatically credited the order to the gift card (even though I specifically indicated payment with a debit card as noted), and that because the gift card was used I could no longer have my bank account credited for the sewing machine. They claimed they had to use gift card to place a hold on the item until my credit card processed the payment in a few days (never heard of this before). I even talked to a supervisor who said too bad that's our policy, nothing I can do and hung up on me (see letter she followed up with below). I ONLY use credit cards to make purchases on amazon because I have a business and want to track expenses. Is this a scam Amazon is utilizing to hold onto people's cash and force them to spend money? It's my money, I never requested a gift card as credit, they know that, they can see it on my invoices, yet because Amazon utilized this unrequested gift card to supposedly "place a hold on the item", they claim they don't have to refund my money to the account. All I want is a refund to original payment and to not have this large gift card balance that I am forced to spend only at Amazon. For being the world's most "customer centric" company I find this practice incredibly dishonest and unethical and their customer service reps were very unhelpful. They made the mistake, they need to fix it.

  Business Response

  Date: 02/07/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the refund for the sewing machine order. I'm sorry for the inconvenience caused.
  
  When any return is initiated on Amazon.com, after selecting the return label type, you will have two options to select your refund method. The default option is set to "Amazon gift card balance" and other option is "Original payment".
  
  I see the refund method was not changed to original payment when initiating the return for this order hence the refund went to your gift card balance on the account. I'd love to refund it back to your card however I can see a part of the balance is already used for placing another order for "Bella + Canvas Ladies' Relaxed Jersey ******************************* on Monday, February 6, 2023 at 9:06 AM (PST);
  
  Since the balance is partially used, we no longer have an option to transfer the remaining funds back to your card. We can only do it when the entire balance is available and not used at anytime. You may now use the available balance to place any order on Amazon.com in future.
  
  I'd also request to notice the refund method when creating any return on Amazon.com so that you may choose the preferred method for the refund to avoid it going to gift card or credit card as appropriate. Thank you for your understanding.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 19343888
  
  I am rejecting this response because: This is the same pat answer I was given yesterday. If you would take the time to look at the attachments, you will see that my first invoice indicates I will be reimbursed on my **** card for the sewing machine and the second invoice indicates that I chose to pay with my **** card ending with #****, but for some inexplicable reason Amazon automatically took it out of the gift card. Please look at invoices. That is my documentation indicating what my selections were and they are undisputable. 
  Sincerely,
  
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