Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  
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  Amazon Fulfillment Center

  2010 Broening Highway Baltimore, MD 21224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To BBB,I need your help. I run a 3P Seller Account on Amazon.com, and Amazon has recently made changes to their interface that leave me stonewalled with no consistent responses.I have received conflicting and confusing replies from Amazon since I started appealing. Initially they wanted me to address the condition of my item, which I did. The most recent stated I needed to address concerns about the authenticity of the product and asked me to provide the same invoices I provided with my first appeal!To compound the confusion, the last response included a Complaint ID: ***********) which is something that only is sent for an IP complaint.I have no notification of an authenticity issue with this product. I have no notification of a received IP complaint. I have no idea what these responses are referencing.I need help to reach someone at Amazon that can provide a wholistic review of my offer for B015IY34FA and provide a clear response.The Tudak Store Merchant Token: A22KFM5Z7ZZZ12

  Business Response

  Date: 02/19/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on February 19, 2023. 
  
  Thanks,Amazon.com Seller Performance

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19417994
  
  I am rejecting this response because: 

   "While Amazon has requested additional information, they have not provided an avenue to submit said information. I need submission instructions to move forward. The standard method of Seller Central Account Health Dashboard has been made unavailable as there is no active defect to appeal."
  
  
  Thank you!
  
  

  Business Response

  Date: 03/02/2023

  Hello,
  
  We are unable to take further action on the Seller's appeal as the Seller has deleted the **** listing. 
  
  
  Sincerely,

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19417994
  
  I am rejecting this response because:

  "We need Amazon to provide us with an avenue for appeal, whether that be a direct write-in email address, or functionality through Seller Central. The idea that a Fortune-5 technology company is unable to provide a path to appeal an enforcement action is laughable."
  
  Thank you!
  
  Sincerely, 

  
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start by saying that ***** has a 4 year implied warranty on products sold to ***** consumers on 2-4-23 I contacted Amazon to have them replace the valve mixer on a shower system I bought on 4-21-20, order # *** - ******* - ******* It was determined defective by the plumber after inspection it had only been installed for 1yr as of nov. And had been stored in my apartment in the box until it was installed. It leaked inside my wall causing my 1yr old bathroom to be mostly gutted and a home owners claim. The rep i spoke to advised to reorder the product which i did while on the phone with the rep so he could see the order #***-9714576-6641839 and that he would refund the $350.98 to me when it arrived 2-14-23 He did not call back and when I contacted customer service I was advised that he did not note that. The only thing that I could do was contact the the 3rd party seller for a refund i was advised it was shipping from amazon the sameway the first one did. Even after they reviewed the call and verified that I was telling the ***** about what was said and what he told me to do. they still refused to find resolution other than they would submit a a to z gureente and MAYBE id get a refund....you CAN NOT tell a consumer to purchase a product under the guise that it is going to be refunded (based on a law) and then refused to do so after you have taken their money...this is so much more than the law at this point. That for a lack of a better word is a scam and the representitive should be repremanded. This is in no way okay to do business this way. A seperate suggestion maybe sell replacement parts for products like this as the only option was to buy the entire system again. I really hope that this can be resolved and that this is not how amazon represents itself in the future.

  Business Response

  Date: 02/19/2023

  Hello ********,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had when you reached out to our customer service. 
  
  The information and promise which was made by the representative on phone was incorrect and not as per our policies. We've initiated appropriate actions on the representative.
  
  Regarding your original order of AYIVG ********* Rubbed Bronze Ceiling Shower System under Order ID: *******************, we won't be able to initiate any action on this as the return window already expired on May 31, 2020. We'd recommend you to please contact manufacturer directly for further assistance and regarding warranty. 
  
  As a retailer, the product was backed up by Amazon returns policy within the returns window time frame. However, after return window is expired, we won't be able to take any action on behalf of a third party seller or manufacturer.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, Feb. 16, 2023 at 10:15 AM, a promotion appeared on my Amazon Homepage for an Amazon Halo for $34.99 (regular price is $79.99). I tried to purchase at promo price but on the cart it appeared at the regular price. I called customer service and they told me the promotion expired as of Feb. 16, 2023 but I informed them that that statement was false. At 1:11 PM another promo appeared on my Amazon Homepage for an Amazon Halo for $24.99 (regular price is $69.99). I added the product to my cart and the price appeared at regular price. I called customer service again and asked them to honor the promotion price and they again refused to honor what their website offered. I want Amazon to honor the promotion that appeared on my Amazon Homepage!

  Business Response

  Date: 02/18/2023

  Hello,
  
  I am Mahendra from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details I see that you are referring to price related to the product you want to purchase.
  
  I would like to inform you that all the promotions are automatic and we don't have any control over it.
  
  The price which appears at checkout page is the final price and we cannot change or offer any price difference.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************
  

  Customer Answer

  Date: 02/18/2023

   
  Complaint: 19417905
  
  I am rejecting this response because:
  

  If Amazon is offering a promotion, they should honor it. Nevertheless, we don't need to move forward with this complaint since someone at Amazon customer service reached out to me with the following message:

   

  Hello,

  I am sorry to know that you are unable to use promo code while placing order.
  
  In order to fix it quickly, I've issued a $45.00 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

   

  Though I disagree with their response to BBB, I believe l this matter is settled. 

   

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive bought a ****** laptop from Amazon months ago and returned it because I am a producer and the laptop ran too loud to be able to record audio with. I returned the laptop the day after I started the refund since then they have continued saying I sent back the wrong laptop, they either say it was the completely wrong laptop or it was the wrong color or it was both their story is all over the place. I have been a prime customer for years and have never done anything of what theyre accusing me of and say, I have to send back the correct item for a refund , but I already sent it back. Apparently they destroyed it already. Im not sure how else to prove that I sent back the right laptop but I did therefore I no longer have it because they have it. This has been going on for months back-and-forth multiple calls, multiple live chats multiple emails , no one cares people are rude. The fact Ive done nothing wrong and theyre refusing to give me back my $400 of my hard earned money. Anyone who was guilty of what theyre saying would not be escalating the issue to be investigated so consistently. I plan on pursuing this fully it is not right what theyre doing because I sent back the right item 100%.

  Business Response

  Date: 02/18/2023

  Hello,
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Amazon.com in December 2022. The order did not arrive. Amazon web site says the order is delayed or lost. The order number is 111-4192652-9985824. The item is a case of vegetarian chili. I have attempted to contact Amazon to obtain a refund, but Amazon will not respond. I want Amazon to deliver the merchandise or refund the purchase.

  Business Response

  Date: 02/18/2023

  Hello Jewel,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with us with reference the delivery on concern about deliveries on Order ID: ******************* and 111-6381801-6699425. We sincerely regret the inconvenience caused as the packages seem to be lost in transit. 
  
  At this time, I am unable to issue a replacement and have requested a full refund on the affected shipments. You should see the refund on the original payment method used for the orders in the next 3-5 business days. 
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My login email with amazon is ************************* for my company account Archon Bay - Amazon is a great company but just this last week is now taking 7 days to issue refunds after they receive a product back - In this case two pillows - Please be aware amazon is no longer transacting as they have in the past on refunds.

  Business Response

  Date: 02/18/2023

  Hello,
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 chandalier from amazon, we deceided to return both unopened boxes back to amazon. Both packages were picked up from my home using amazons perferred vendor. weeks later no refund. called and spoke to rep. she advised and sent an email confirmation that the packages were returned and refund should take up to 2 weeks. 3 weeks go by one return completed, other return not received by carrier even after rep confirmed recept of package. called multiple times to resolve, reps keep hanging up the phone after asking to do deeper research on package and will not complete return as amazon most likely lost their own package. seeeking refund for order 114-8840873-7029040.

  Business Response

  Date: 02/28/2023

  Hello ****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn you've not received refunds for the items that you returned.
  
  Upon checking the order details and return tracking, I found the carrier has not delivered the package to our returns warehouse yet. We'd recommend you to please contact the carrier with tracking number to report this issue and to know whereabouts of the returned package. Unfortunately, we're unable to process refund without receiving the returned packages.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon order #***-0716223-9698637. As per Amazon policy in order to be covered they tell us to ship with a signature. This customer signed for this package as per the ***** site and they confirmed they delivered it to the customer. The customer opened an A to Z claim in regards to the order saying:"Contacted seller thru amazon on 2/9/23 and got no response. Contacted Fed Ex on same date to find package and no results. please refund purchase price. Thank you, *****************************"Which is not true because as you can see from the attachment we responded back away to them. Amazon then sends us an emailing saying this:"We have granted an A-to-z Guarantee claim of $549.00 on order ***-0716223-9698637. We have debited the amount from your account and have counted the claim against your Order Defect Rate."Which makes no sense. We need this strike removed from our order defect rate as well as a full refund back to us for $549.99 immediately. Thank you ********************* Owner Less Is Always More LLC

  Business Response

  Date: 02/20/2023

  Hello,
  
  We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery was accepted by the buyer. 
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19416916
  
  I am rejecting this response because:
  

  It clearly shows the name signed for it!! Also it is right here:

   

  ***************************************************************************************************************************************************************************************************************************************************************

   

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/03/2023

  Hello,
   
  While we appreciate the customers interest, we are unable to provide information on our investigation methods.
   
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
   
  For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
   
  Sincerely,
   
  Amazon.com

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19416916
  
  I am rejecting this response because:

   

  This makes no sense!!! We gave you every single piece of information and they just think it is ok!?!?! It is NOT solved!!!
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed my order of 2 times a headset and a teddy **** with the order number: 113-0224448-5696228 After a day i got the message that product is delivered to the resident. But i didn't receive my products. After speaking with more than 20+ i didn't got my refund of replacement. This is so unfair why the h*** i am supposed pay the money for the products which i didn't receive? I have contacted Amazon more than 20 times . I completely lost my hard earned money. Can anyone please help me with this

  Business Response

  Date: 02/17/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order#***-0224448-5696228. I've checked and I can see that there is a refund processed for the order.
  
  A refund was issued to your original payment method on February 16, 2023 for $52.57. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  We appreciate your time and patience in these regards.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER # ***-0839305-9729007 I purchased a MSI PRO-A Motherboard on amazon on 30th Jan and received it on 1st Feb.When I received the item, I returned it to amazon via an amazon hub immediately without opening the item.It has been more than 2 weeks and there is no progress of the return so I asked amazon online service. It appears that my order is still out-for-delivery and not delivered to me (as in, for the delivery of the item on 1st Feb, the driver should ask me for an one-time passcode but no one called me on that day. The parcel just appeared at the front desk). And the online service cannot track the status of my return but just submitted a ticket to change my order status to "delivered"! I am asking about the return status as I am afraid that the "wrong delivery status" prohibit the return!Thanks!

  Business Response

  Date: 02/17/2023

  Hello *************,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand your concerns regarding the refund for the order #***-0839305-9729007.
  
  I've requested a refund of $297.49 to your original payment method and this should reflect in your statement in 3-5 business days.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  

  Regards,
  
  Abhishek
  Amazon.com
  ***********************************