Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47,846 total complaints in the last 3 years.
20,715 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has restricted my ability to write reviews and post questions to sellers. I've emailed several times trying to understand why I was blocked. I have gotten no response or communication. Several times i left bad reviews on poor products and feel the manufacturer may have complained to Amazon. These restrictions have impeded my ability to ask questions to sellers and manufacturers.
Business Response
Date: 11/06/2022
Hello,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to this email.

The Amazon Review Moderation team
Initial Complaint
Date:10/23/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refuses to acknowledge my delivery instructions and constantly misdelivers my packages. I have to repeatedly file for refunds on packages that were never delivered to me, and Amazon refuses to do anything about it. Today, I was supposed to receive a package, but did not. Amazon is refusing to refund me for the misdelivered package, and is instead trying to give me the runaround. They did not deliver my package to me, as instructed, so they owe me a refund. TODAY.
Business Response
Date: 11/08/2022
Hello Shaurica,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to hear about the delivery problem you reported, and I appreciate you making us aware of your experience. We use valuable feedback like yours to continually improve delivery performance by all the carriers. In order to address your concerns, Ive forwarded the details you shared to the ******** Service Provider for immediate improvement.

We apologies for the inconvenience caused with your Order No: 111-7703349-2173060

I can confirm that the refund has been processed

Refund amount : $108.29
Refund will be credited back to Original payment method in next 3-5 business days.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has recently been on hold. I havent made any purchases yet, but it was locked for security reasons when I tried to make a small purchase (an accessory for my phone).Ive submitted multiple pictures of my credit card, Ive sent a statement with my card number, full name AND address. *** exhausted all of my resources, and for some reason an account specialist keeps denying my proof.I have my one credit card attached my account. What else could I possibly send if thats not good enough?This is incredibly disappointing, and frustrating as an Amazon customer. I understand security is important, but *** already sent in multiple documents proving my identity and my payment method. I tried reaching to customer support, but they only responded by sending me an automated response about my account, asking me to provide the same information that *** exhausted at this point.
Business Response
Date: 11/10/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/11/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 11/12/2022

Complaint: 18302059

I am rejecting this response because:
They didnt reinstate anything.The account specialists kept rejecting anything I sent in, including a picture of my own state ID. After no help, I was forced to create a new account with the same email, which closed my previous one.
Amazon did absolutely nothing on their end to help or respond to anything. This was beyond frustrating to experience as a customer. Please, do better next time.

Sincerely,

***********************
Business Response
Date: 11/19/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/11/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 11/21/2022

Complaint: 18302059

I am rejecting this response because:

Again, they didnt reinstate my account. I was forced to sign up for a new one. Amazon did absolutely nothing to help me on this regard, and only responded to this complaint after I did so and well over a month later.
Feel free to close this, but Im just rejecting their response as they did absolutely nothing to help me or the situation.

Sincerely,

***********************
Business Response
Date: 12/04/2022
Hello Maya,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I can confirm that our account specialist has verified your account and unlocked it and sent a confirmation email.
We have restored your access to this account. You can now sign in and place orders.

If you are still facing issues with your account, please share us the email address you are trying to login with.

We hope to see you soon
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gift and decided I didnt like it, I ended up returning it at an Amazon hub center. I scanned the barcode printed a ticket out and gave it to the man at the window. Half hour later I received confirmation they received it. Its been a month and a half and they are going in circles with. Apparently they didnt receive it back to the returns center therefore not willing to refund me. They keep saying since it was never scanned by carrier the cant refund me but I keep telling them I have confirmation that it was.
Business Response
Date: 10/24/2022
Hello *******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your Gift return and refund.

I've reviewed your complaint. Unfortunately I'm unable to locate the order you are referring to. Also I'm unable to find any account under this email address.
If you are referring to orders which are placed in an account under different email address then I request you to write to us from that email address with the order numbers using the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.
We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone stole my email address and signed up for AWS services fraudulently and somehow obtained a credit card as well. AWS is trying to charge me for something that I don't use and I cannot get them to delete the services and reverse the charges. I have no idea what any of this is and they keep replying that I need to take action which is highly technical in nature and I don't understand. I have gone back and forth with them for weeks now trying to get them just to delete the services and remove the charges but they will not do so. I don't have any clue how they can do this. It has to be illegal.
Business Response
Date: 11/16/2022
Hello ****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand the inconvenience caused due to unauthorized AWS Subscriptions through your account.

I've reached out to our AWS Specialist team assistance on this. As per the information we have received from them they are willing work with you in addressing this issue if you refrain from using abusive language.

You can refer to Case ID: *********** for instructions on how to re-secure their account. You can contact AWS **************** via the *************** https://aws.amazon.com/support

You have every right to be upset about the unexpected/unauthorized subscription of AWS services. However, sending threatening, abusive, or obscene communications violates our Conditions of Use, which you can view here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************.

If you continue communicating with us in this manner, your use of Amazon services or your Amazon account may be suspended or terminated.

We appreciate your understanding and cooperation in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 11/17/2022

Complaint: 18301934

I am rejecting this response because: I have tried communicating with your company on over 10 occasions with no resolution. The only acceptable response will be for you to delete my AWS account and remove the fraudulent charges.

Sincerely,

*************************
Business Response
Date: 12/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention. I've reviewed your complaint and I understand the inconvenience caused by this situation. I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries.

You can refer to Case ID: *********** for instructions on how to re-secure their account. You can contact AWS **************** via the *************** https://aws.amazon.com/support.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/23/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is ripping his seller off by charging high fees and holding money. He also have a system where you can't raise your price on your own products. Customer doesn't return product to sellers but Amazon customer service department issue customers refunds and the sellers lose money. Amazon is ripping sellers and customers off but is getting rich off of us.
Business Response
Date: 10/24/2022
Greetings from amazon.com,

At this time, I was unable to locate any seller accounts using the email address from which the complaint have been written, ******************************* For security reasons, please know that we are not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account.

Customer Answer
Date: 10/25/2022
*************************
Business Response
Date: 10/31/2022
Greetings from Amazon Executive Seller Partner Relations Team.

We understand that the Seller wishes to know why orders are being refunded without any customer return.

Please note, we require the affected order IDs to investigate further.

Thank you for the patience and cooperation.
Customer Answer
Date: 10/31/2022
Buyer: ******
Communication History

Order ID: *******************
RMA: Dkk0KJx9RRMA
Initial Complaint
Date:10/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am complaining about Amazon.com withheld my gift card balance without any evidence,I redeemed my Amazon account for a $500 gift card on August 9, 2022, My account balance was much more than $700 at the time. At midnight on September 20th 2022, I suddenly received an email from Amazon.com. The content of the email was "The gift card you tried to use is in violation of our Terms and Conditions. As a result, we have canceled any associated orders". But I didn't make any purchases at the time, I didn't even open Amazon's website,then I went into my account to check the balance and found that the full $500 had been withheld. I kept contacting Amazon customer service for the next two weeks, and I provided the receipt and the card number of the gift card,But every time I get the answer that Amazon will reply to my email within the next 48 hours, but the truth is that I never see a reply. I don't know what else I can do, I hope bbb can help me, thanks. my amazon.com account : *****************
Business Response
Date: 11/06/2022
Hello ***,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about the Gift Card balance withheld.

Upon reviewing, I see that the Original purchaser has confirmed that the purchase was made authentic. we have sent you an e-mail for violating Amazon's Terms and conditions of using gift cards. Email has been sent on Monday, September 19, 2022 at 10:44 PM (PDT)
The gift card you tried to use is in violation of our Terms and Conditions. As a result, we have canceled any associated orders and not eligible for gift card issuance.

You can find more information on the Amazon.com Help page
www.amazon.com/gc-legal

As we cannot change this decision, We request your patience and understanding in this.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/06/2022

Complaint: 18301764

I am rejecting this response because: According to the content of your letter : "Upon reviewing, I see that we have sent you an e-mail for violating Amazon's Terms and conditions of using gift cards. Email has been sent on Monday, September 19, 2022 at 10:44 PM (PDT)The gift card you tried to use is in violation of our Terms and Conditions."
In fact, from September 7, 2022 to September 21, 2022, I did not buy any products on Amazon, and I rarely logged into Amazon during this time.my attachment can prove that.
So please don't just use an email to prove that I violated Amazon's Terms and conditions of using gift cards,Because it's not convincing and doesn't count as evidence.
Sincerely,

*************
Initial Complaint
Date:10/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i am trying to cancel amazon prime to no avail i have followed cancellation instructions on their website always ending in error occured so then i call them . they send me a text to a link yhat always predictably ends with error occured i have been trying for months to cancel on for every time to end with the same result i have tried emailing them with no response. i have tried cancelling redit card only to find they have my number and are still charging me. now i am getting more unauthorized charges from them i havve also recieved a packge in mail to my address addressed to a ******************* with a ******* amazon fullfillment return address. i do not want amazon prime or anthing affiliated to them i want this subscription all cancelled and reimbursed i need it to stop i am sending picures of my attempts to cancel thank you
Customer Answer
Date: 11/06/2022
tried again to cancel amazon . they keep sending the link that is not workung and predictably is always error occured one image will even show no subscriptions other images show i am able to sign in toaday is sunday december 6 2022
Business Response
Date: 11/06/2022
Hello Bunky,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We understand you wish to close your account and delete your data and thank you for sharing images, we request you to please login to correct account to validate and wish to close the account.

Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:

1. Go to Close Your Amazon Account: https://www.amazon.com/privacy/data-deletion

2. Sign into the account you want to close.

3. Review the products and services associated with your account.

4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

If you are experiencing issues with logging into the account you wish to close, visit the Help page below:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/09/2022
let me know that a fraudulent charge of a new i phone today and a pair of ear buds comes thru. from 209 area code
Business Response
Date: 11/11/2022
Hello Bunky,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your account again and couldn't find any charges for Prime and there is no active Prime membership on your account. It is neither subscribed from your account nor cancelled.

It is possible that the charge you see could be from a different account. Please help us with charge ID. 9 digit alphanumeric code available on card statement descriptor (e.g. A1B2C3D4E)?
Once we find an account with those charge IDs, we can locate the account and help you further.

We request your patience and cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $100.00 apple egift card from amazon.com on Nov 28, 2021, the recipient email address was: ********************* on sep 04, ******************************* that the original email that included egift card was lost so i contacted amazon.com to resend the card, unfortunately amazon.com said they could not resend due to 30 days time passed. I contacted apple store the agent said All the purchase information is handled by amazon.com as they received it from me, so amazon.com should be able to re-send the card's info to me, amazon.com can check the egift card code that was send to whichever email and when does it was redeemed. Apple store could check the details once the egift card code was offered to them as well. I requested amazon.com to reinvestigation my ORDER # ***-5369539-6845851, resend the email or offer me full refund.
Business Response
Date: 11/05/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you have ordered this card on Sunday, November 28, 2021. The first time you have contacted regarding this issue was on Saturday, September 3, 2022.

As this is more than 30 days old, we are unable to take any action. You may want to reach out to Apple to investigate further regarding this issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Merchant ID# ************** Hello, I was notified on Oct 19/2022 that my amazon sellers account was deactivated due to a suspect IP violations on ASIN B001CJVTLC. We have rights to sell the product and they were provided both when beginning to sell the product in question, as well as when first appealing this claim. We have provided invoices for the brand in question, as well as Letters of Authorization from the General Manager of the brand's Master Distributor. We ensure we have rights to sell all products before selling anything on the amazon platform. After appealing and providing the information above, I been declined without any information as to why, stating I have not provided the required information, however when I call in to understand why I am being told that the internal team is reviewing it and that I should disregard the email. I am getting differing statements and am unsure how to proceed with communicating with a company that provides lack of direct requests, as well as differing answers depending who I am in contact with.We sell only genuine products sourced from our licensed distributors. We ensure that we have permissions to sell all of our products through the amazon platform from the rights holders and distributors. We request our account to be reactivated as it has been in compliance with all amazon policies and local, state and federal laws regarding, including IP laws and policies. We have provided all documents from Invoices to LOAs to back up these claims.Thank you for your time, RPG Games **************
Business Response
Date: 10/25/2022
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/25/2022

Complaint: 18301322

I am rejecting this response because:
We have provided all requested documents. Invoices, LOAs and contact information for our rep for the ** of our distributor. We have spoken to brand owners to ensure that we are able to use all trademarks and that we are purchasing only authentic goods for resale direct from the brand's supply chain.

Sincerely,

***********************************

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