Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,154 total complaints in the last 3 years.
21,672 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every time that I sign in to my account now, it tells me that I have to verify my account. It says it will send a text to my cell phone (does not give me the options of email) but I NEVER receive a text. Every time this happens, I have to call and spent a very long time on the phone. I keep getting transferred, they tell me it is fixed and it will not happen again, but it keeps happening. The last time it happened they said they were escalating it, but it is still occurring. I also had a very rude empolyee tell me because it was because my account locked me out when I tried my passward too many times (which was not true) and forced me to change my password. This is unacceptable, as this is a serice I pay for and I cannot get into my account. I should not have to spend hours on the phone every time I log in. A technology company should not have problems like this and should know how it fix it right away. In this case they have not helped me at all after several hours on the phone and several days of this happening. I also need to be compensated for this.
Business Response
Date: 02/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account while login due to the code.

Based on the investigation, our team confirmed that on the account it does not have any verification process or other service.

I request you to update your account details like phone number, email address and address details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/02/2023

Complaint: 19433443

I am rejecting this response because: I just logged into my account and it continues to ask me to verify my account. It continues to say that it texted me a code to my cell phone, but I never receive a code. I then have to call because my account becomes locked. This happens EVERY time I log in, and it will not let me stay logged in for the that log. There is not an issue with my account information - it is all correct including my address and phone number. I have called many times and spent hours on the phone with Amazon to fix this, but they have still not. Again, when I sign it, it should bring me to my account as it used to. I do NOT want an extra verification step. Also, if you text someone something, you actually need text them. If this is not fixed, I have no choice but to discontinue my Amazon account, given the abysmal service.

Sincerely,

*** ***
Business Response
Date: 03/09/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account while login due to the code.

Upon reviewing you are referring to the two step verification, you can contact our customer service team for the resolution regarding the manual change. However you can contact you network provider if you are facing issue related to the code not receiving.

I can confirm you that your account is in active state and you can able to use it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023

Complaint: 19433443

I am rejecting this response because: I cannot get into my account on my computer. I have called custom service several times and they have not fixed it. Nothing has been done to fix and and I am still not able to get in. Their response cannot be no action. There is no thing wrong with my information, computer, or network. This is simply an issue with Amazon. Something needs to be done about this or I have no idea why I am paying for this service.

Sincerely,

*** ***
Business Response
Date: 03/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've rechecked with the issue and confirm that your account is in active state and as you mentioned you are receiving the code to your phone to login.

I request you check with the mobile or network provider as there is no issue with the account from our end.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:02/19/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/19/2023 I was charged $14.95 from Amazon Prime for a subscription that I never put in for. This is not the first time that this has happened and each time I have to wait 3 to 5 business days to get a refund. That does not take away that the company gets 3 to 5 business days of interest off of the money that they wtrongfully charge while I as the consumer goes without my money for those days. I should be awarded immediate refund as they immediately charged me wrongfully. Could someone please investigate this I know that I am not the only one that this has happened to.
Business Response
Date: 02/21/2023
Hello,

Ive checked the transactions on your account and couldn't find any charges for $[AMOUNT]. Since the credit card in question is not listed as a payment method, I am not able to investigate further and recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

We look forward to seeing you again soon.
Initial Complaint
Date:02/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered on Monday and the item didn't ship until Thursday and then nothing! Now showing in transit at times and canceled other times! Prime should be 2 days delivery! I still don't have the much needed bicycle seat! If not delivered immediately my vacation will be over! Amazon is NOT the respectable company it once was! *************************** is right, "Wayfair is awesome!"
Business Response
Date: 02/21/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 02/21/2023

Complaint: 19433244
Order date
Feb 13, 2023
Order #
111-3395816-2508251
Order total
$43.19 (1 item)
I am rejecting this response because:
They offered NO HELP!T
Sincerely,

***************************
Business Response
Date: 03/03/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I thank you helping us with all the relevant details and order number.

Upon checking your order, I found that a full refund of $43.19 on February 17, 2023.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:02/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm the author of a book that's sold on Amazon.com -- "Whaddaya Say". I have a Master of Arts in Applied Linguistics from ****, and I was a teaching fellow at ******************. I've published twenty textbooks in my field and value my reputation.On February 12, 2023 ***************** accused me as a linguist of mispronouncing the word "pronunciation" on the audio version of my book. My voice isn't anywhere on the audio of my book. This was her review:"It's a credibility hit when the audio version of a linguist's book includes mispronunciations.The most egregious is the author's pronunciation of "pronunciation."Instead of "pro-nun-ci-a-tion," she says,"pro-nounce-ia-tion."While I support honest reviews, my voice isn't anywhere on the audio for "Whaddaya Say". Please remove her inaccurate review on my credibility as a linguist. "Whaddaya Say" is based on research at the highest levels, and published by ******* Education, the most reputable publisher in the textbook field. There are no mispronunciations on any portion of the audio, and as I mentioned, my voice isn't on any portion of the audio for the book.This is the *** for her inaccurate and inflammatory attack on me personally and professionally-- **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
Business Response
Date: 02/22/2023
On 2/21/2023 ********************** reached to Amazon to inform about a negative review on her book and request the removal of the same. Our Executive Customer Relations Team informed her, on this same date, that she will need to contact the correct department in charge of the customer reviews and present them with her issue so they can provide her with the removal assistance since our KDP team doesn't handle customer reviews and the book was published outside the platform by a third-party. On 2/22/2023 she replied confirming this information. We have no records of her trying to contact the correspondent team.
Customer Answer
Date: 02/23/2023

Complaint: 19433127

I am rejecting this response because I corresponded with BBB to have Amazon remove a defamatory review of my book "Whaddaya Say". The *** of the book was on the BBB complaint. The *** leads to my paper book on Amazon -- not a Kindle book. This book was never a Kindle book. BBB must have contacted Amazon because this is the letter I got from Kindle:

"My name is *************************************** with Kindle Direct Publishing (KDP) Executive Customer Relations. We have recently received your complaint filed with the Better Business Bureau (BBB).

Upon researching, I was able to review that your book was published through a different channel outside of Kindle Direct Publishing (KDP). Therefore, we're unable to provide information or take action regarding your book."

This was the *** from the BBB Complaint -- *********************************************************************************************************************************************************************************************************************************
This is the review from that ***. As I mentioned in the Complaint, my voice is not on the audio for the book. The reviewer clearly never listened to the audio and her defamatory comment about my skills as a linguist have no basis in fact. "Whaddaya Say" has been sold for over 40 years and is held is library collections such as *****************, ********, **** and others. It's quoted by the highest level of linguists as a foundation to understanding real spoken English.

This is the defamatory review:
"From *****************

*****************
1.0 out of 5 stars A linguist who mispronounces "pronunciation"
Reviewed in ***************** on February 12, 2023

It's a credibility hit when the audio version of a linguist's book includes mispronunciations.

The most egregious is the author's pronunciation of "pronunciation."

Instead of "pronunciation," she says, "pro-nounce-ia-tion.

As I said, my voice isn't on the audio for the book.

Sincerely,

***************************
Business Response
Date: 03/22/2023
On 2/21/2023 ********************** reached to Amazon to inform about a negative review on her book and request the removal of the same. Our Executive Customer Relations Team informed her, on this same date, that she will need to contact the correct department in charge of the customer reviews and present them with her issue so they can provide her with the removal assistance since our KDP team doesn't handle customer reviews and the book was not published through our platform. On 2/22/2023 she replied confirming this information. We have no records of her trying to contact the correspondent team.
Business Response
Date: 03/29/2023
On 2/21/2023 ********************** reached to Amazon to inform about a negative review on her book and request the removal of the same. Our Executive Customer Relations Team informed her, on this same date, that she will need to contact the correct department in charge of the customer reviews and present them with her issue so they can provide her with the removal assistance. On 2/22/2023 she replied confirming this information. We have no records of her trying to contact the correspondent team. On 3/29/2023 we sent contacted her again, reassuring this information and advise her we will no longer discuss this matter since our KDP team doesn't handle customer reviews and the book was not published through our platform.
Customer Answer
Date: 03/30/2023

Complaint: 19433127

I am rejecting this response because:
Hello Kindle,

I've forwarded to you the email I sent to Amazon regarding the defamatory review of my book, "Whaddaya Say" and you can also see it below. You instructed me to contact ***************************************, which I did twice. This is the same email I sent weeks ago.

In the email, I clearly say several times "Whaddaya Say" is NOT a Kindle book. I gave the *** for "Whaddaya Say" in the Better Business Bureau Complaint, and again, in the emails a few weeks ago to Community Help and the one to Community Help just now. I don't know how to make it clearer that this is the *** and "Whaddaya Say" is NOT a Kindle book. Also, Community Help never responded to me.

**************************************************************************************************************************

This is the second email I sent to community-***************************** per your instructions. I received no response to the first email and no response to the second.

Hello,
I filed a complaint with the Better Business Bureau to have Amazon remove a defamatory review of my book "Whaddaya Say". The *** of the book was on the BBB complaint. The *** leads to my paper book on Amazon -- It is not a Kindle book. This book was never a Kindle book. BBB must have contacted Amazon because this is the letter I got from Kindle:

"My name is *************************************** with Kindle Direct Publishing (KDP) Executive Customer Relations. We have recently received your complaint filed with the Better Business Bureau (BBB).

Upon researching, I was able to review that your book was published through a different channel outside of Kindle Direct Publishing (KDP). Therefore, we're unable to provide information or take action regarding your book."

This was the *** from the BBB Complaint. *****************************************************************************************************?
This is the review from that ***. As I mentioned in the Complaint, I'm the author and my voice is not on the audio for the book. The reviewer clearly never listened to the audio and her defamatory comment about my skills as a linguist has no basis in fact.
I have a Master of Arts in Applied Linguistics from ****, and I was a teaching fellow at ******************. Ive published twenty English language textbooks. "Whaddaya Say" has been sold for over 40 years and is held in library collections such as *****************, ********, **** and others. It's quoted by the highest level of linguists as a foundation to understanding real spoken English.

This is the defamatory review of my book, "Whaddaya Say":
"From *****************

*****************
1.0 out of 5 stars A linguist who mispronounces "pronunciation"
Reviewed in ***************** on February 12, 2023

It's a credibility hit when the audio version of a linguist's book includes mispronunciations.

The most egregious is the author's pronunciation of "pronunciation."

Instead of "pronunciation," she says, "pro-nounce-ia-tion.

As I said, my voice isnt on the audio of the book, so the review is defamatory. Please remove ********************* defamatory review.

Thank you.

Best regards,
***************************

ReplyForward

Sincerely,

***************************
Business Response
Date: 04/05/2023
On 2/21/2023 ********************** reached to Amazon to inform about a negative review on her book and request the removal of the same. Our Executive Customer Relations Team informed her, on this same date, that she will need to contact the correct department in charge of the customer reviews and present them with her issue so they can provide her with the removal assistance. On 2/22/2023 she replied confirming this information. On 3/29/2023 we sent contacted her again, reassuring this information and advise her we will no longer discuss this matter since our KDP team doesn't handle customer reviews and the book was not published through our platform.
Business Response
Date: 05/11/2023
On 2/21/2023 ********************** reached to Amazon to inform about a negative review on her book and request the removal of the same. Our Executive Customer Relations Team informed her, on this same date, that she will need to contact the correct department in charge of the customer reviews and present them with her issue so they can provide her with the removal assistance. On 2/22/2023 she replied confirming this information. On 3/29/2023 we sent contacted her again, reassuring this information and advise her we will no longer discuss this matter since our KDP team doesn't handle customer reviews and the book was not published through our platform.
Customer Answer
Date: 05/11/2023

Complaint: 19433127

I am rejecting this response because: I've told Amazon several times that "Whaddaya Say" was NEVER a Kindle book. I've given the *** of "Whaddaya Say" in the original Complaint, and as a response to each subsequent response from Amazon. I'm wondering if Amazon reads its Complaints from the BBB.
Here's the *** on Amazon again with the defamatory review incorrectly accusing me of mispronunciation. As I said in the original Complaint, my voice isn't on any audio for the book, so the accusation is false. No one mispronounces anything on this book; particularly, not me. ***************************************************************************************************************************************************************************************************************

Sincerely,

***************************
Business Response
Date: 06/22/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with a review left on your book title. To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

"I've read the review titled "A linguist who mispronounces "pronunciation"" for the book titled "Whaddaya Say? Guided Practice in Relaxed Speech, Second Edition 2nd Edition." I understand your concerns, but the review doesn't violate our posted guidelines, so I'm unable to remove it in its current format.

We try to encourage our customers to give their honest opinions on our products while staying within our guidelines. As a retailer we are interested in cultivating a diversity of opinion on our products. Part of that is allowing our customers to air their honest thoughts on items they have received.

Here's a link to our guidelines for reference: ************************************************

We appreciate your understanding. We hope to see you again soon."

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:02/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a comforter set on February 8th. The order number is 113-5153933-6001850, this particular order was shipped using **** All of the other orders I have got came from Amazon themselves. Of course this package doesnt arrive. It was marked delivered but I did not get it. I contacted Amazon multiple times. They will not refund me due to policy. I contacted my bank , and **** They both told me to work with Amazon to escalate it and investigate for a dispute to happen. They wont do that. They all are giving me the runaround and refusing to help. They also had originally agreed to refund me. Then changed their mind. I have proof of this and they dont care. The total for the item I didnt get was *****. That might not be much to others but it is to me. Im a struggling mom and cant afford to pay for something I didnt receive. Please help me.
Business Response
Date: 02/27/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for the additional information. I have reviewed your previous correspondence and I empathize with your frustration in this matter. As shared in the previous correspondence, were sorry to hear that you havent received your item(s) from order #***-5153933-6001850.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/27/2023

Complaint: 19433018

I am rejecting this response because:
I know my rights as a consumer. I did not receive my item. I want my money back.
Sincerely,

*****************************
Initial Complaint
Date:02/19/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a very important purchase and it kept getting declined because i was using my actual bank account instead of a credit card. So i deposited my LAST $200 on my "Amazon Gift Card" and as soon as it put my money on it, it locked me out of my account so now i cant get my money back or make this VERY IMPORTANT purchase!
Business Response
Date: 03/05/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your patience and we are sorry if any inconvenience was caused. We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.

Your Amazon order #***-5920263-8438627 has been auto-cancelled because payment method declined repeatedly.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been a member of amazon Prime for almost 20+ years. I am also a seller with Amazon for 10+ years.Been attempting to leave healful reviews based on my experiences and what I have thought of products. Within the past year, I have found myself banned from Reviewing because I am a Concervative and a Republican what reads liberal books and leave honest reviews. I find that Amazon is discriminating agains 70% of the country because their staff is made-up if narrow minded ***** type liberals who can not handle anything but praise for their cultist thinking.I want my ability to review reinstated - I pay more then $ ****** each year and reviewing a product is part of the benefits and part of the package (and part of the contract I approved when I joined Amazon) -- If Amazon does not allow me a particiate (per the contract) then I expect a refund on part of my yearly fee and I am not getting the full agree upon product (full use of amazon services).I have also found that reciently, my log in ability is going through an additional step of proving I am not a computer -- been using the same address for 22+ years, never had this prodlem and all I can reason is this is a form of harassement against people who they do not agree with.
Business Response
Date: 03/05/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've re-evaluated your posting history and have reactivated your account.

Please read our Community Guidelines to learn more about our guidelines for contributing content: (************************************************)

In particular, I would like to highlight the following points from our Community ********************************** features focused on a specific topic, you should only submit content related to that topic.
* Do not use names or attack people based on whether you agree with them.
* Do not post content that violates the privacy of others. For example, don't post someone else's phone numbers, email addresses, mailing addresses, or other personal information, or post links to phishing or other malware websites.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/05/2023

Complaint: 19432856

I am rejecting this response because:
Amazon NEEDS to have an internal way of handing these complaints as the community board is incapable of handing these issues (especially when the community board is biased agaist honest reviews that do not aleign with THEiR political leanings).
Amazon needs to have somebody that is capable of reviewing when customers feel they are being discriminated aginst instead of being forced to goto the BBB for resolution
Amazon has allowed me to post reviews so my part of the complaint is now closed - what Amazon does in the future to fix this internall problem is now up to them

Sincerely,

*********************
Initial Complaint
Date:02/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item December 18, 2022 for $28.98. I returned the item to *** and was refunded the $28.98. The Amazon Warehouse received the item January 3, 2023. On February 19, 2023 I received an email that Amazon had re charged my credit card for the item of $28.98. They indicated first that it was because the Warehouse had not received the item. When I showed them proof, they changed their story and said it was because the Warehouse had not processed the item. I was told to wait until March 2, and then contact them again if I wasn't refunded the error, so they could "see what happened". This is over two months I should wait for a refund. A refund that I was given and recharged for because of Amazon's inability to process returns/refunds in a professional manner. I had to prove to them that it was returned, and when I did they still delayed the refund. This is happening to millions of people and this has happened to me numerous times. If I wasn't vigilant about my accounting, I would have missed this. Amazon's system is becoming worse and worse at the expense of its customers. Please intervene and stop Amazon from these deceptive and fraudulent pracetices. I want my refund immediately and I want this to stop happening to consumers like me.
Business Response
Date: 02/22/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. I can understand your concern, however once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 03/02/2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Complaint: 19432839

I am rejecting this response because: The item was received by Amazon
s Warehouse on Jan 3, 2022. See Documentation attached once AGAIN. This is a violation of the ************************ Act. These emails from Amazon (of which I have received several in response to demanding my refund and attaching Documentation that they received this item) is proof 1) They do not read Customer Emails, but rather use an algorithm to send out vague emails hoping customers will give up. 2) My refund should have been the last step in the transaction. 3) Rather 8 weeks later they recharged me for the item saying they didn't receive it and I should wait another ____ weeks AND if after that time I still don't have the refund to contact them and they will "see what happened". Amazon, you should have processed this item on January 3, not issued a refund and then recharged me 8 weeks later because your Warehouse protocol is unethical and inefficient. I returned the item. I provided proof it was received. You had the same proof at your Warehouse. And you subsequently engaged in defrauding customers. Someone needs to hold Amazon accountable. This has happened to me several times before. At one point, with a different return I was so exhausted and frustrated from spending hours and days trying to get my refund, and enduring abusive (silent treatment, crazy making and gas lighting behavior from Amazon) I became so depressed I gave up. I'm not giving up now because it is clear to me after this most recent return was recharged to my Credit Card, that Amazon is clearly engaging in not only unprofessional behavior, but behavior that violates the law. Further the tactics it instructs its **************** to engage in by sending out vague emails designed to frustrate customers and make them finally give up, are manipulative psychological methods. I DEMAND this refund now.

Sincerely,

************
Initial Complaint
Date:02/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to express my dissatisfaction with Amazon and the way they have handled my seller account. I have been a seller on the Amazon platform and have always trusted Amazon to handle my funds in a fair and transparent manner. However, recently I have encountered a problem that has left me feeling frustrated and violated. Specifically, Amazon has been holding a substantial amount of my money in my seller account, and has also terminated my account unrightfully. They have done so without providing a clear explanation or reason. They have been vague in the explanations I have been given which is unfair. I have reached out to their customer service several times, but I have yet to receive a satisfactory answer. I have had a meeting and had provided the documents that they had requested, such as identity documents, credit card documents, etc. Even after providing the requested documentation, Amazon still will not release my funds. The funds in question are important to me, as they are a significant portion of my income, and I rely on them to run my business and support my family. I believe that Amazon has violated their own policies by holding my money without a clear justification. I have done everything that they have requested. Furthermore, their lack of transparency and poor customer service have left me feeling frustrated and helpless. I am concerned that this situation may not be isolated, and that other sellers may be experiencing similar problems.I am therefore submitting this complaint to the Better Business Bureau in the hope that you can help me resolve this issue and hold Amazon accountable for their actions. I would appreciate your assistance in investigating this matter and getting my funds returned to me, & ensuring that Amazon is treating its sellers fairly and transparently. A lawyer has reached out to me regarding being a part of a class action lawsuit, as i was informed that there are many others that have been treated the same way. I would prefer not to go that route if you can get this resolved for me. I am hopeful that you can at the minimum get my funds that Amazon is still holding in the amount of $11,436.50 disbursed back to me, and then possibly my store reactivated. I am a female minority small business owner who is on the lower income scale & this has taken a toll on me, financially, mentally and physically. Thank you for your time and attention to this matter. I look forward to hearing back from you soon.*********,*********************************
Business Response
Date: 02/22/2023
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
******************************************************************************************

Merchant Credit Team Amazon.com
Customer Answer
Date: 02/27/2023

Complaint: 19432660

I am rejecting this response because:
Thank you for reaching out to me regarding the investigation of the seller account. However, I must reject your decision to withhold the funds in the account without providing any specific details about the alleged deceptive, fraudulent, or illegal activity. As a seller, I deserve to know the reasons behind this decision.

I understand that your business has proprietary information, but withholding information from your sellers raises questions about transparency and accountability. As a loyal seller, I hope you can provide me with more information on this matter, or I may have to consider taking my business elsewhere.

Thank you for your attention to this matter.
Sincerely,

*********************************
Initial Complaint
Date:02/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Team,My Amazon seller account "MetGoods" has been deactivated on September 1, 2022 and After 90 days following this notification, I separately request a funds disbursement by contacting disbursement-******************************** to release my funds, But still my Funds are on hold. Kindly help me in this issue so I can get my Fund that are in total of $2,325.98. If you need any information Kindly let me know.Thanks *****************************
Business Response
Date: 02/22/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023/2/22.

Merchant Credit Team Amazon.com

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