Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,245 total complaints in the last 3 years.
21,737 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 10/12/22 Order #: 112-9926778-5980209 I ordered this watch for a second time, this time as a gift for a friend. My friend let me know the watch is not charging. This is yet another product I purchased from Amazon that gets defective after purchase and return expiration date. I or my friend, should not have to deal with returning a defective product, which should still be in good use. I spoke with the representative who told me to contact the company. This is too much! I had this problem before with the BBB just a few months ago about another product. On the last complaint, I mentioned how much I've had to contact customer service d/t receiving defective merchandise and just overall service decline. The fact that this was a gift is horrible because now my friend is inconvenienced. I'd like to have my friend return this watch back to Amazon, so he won't have to go through the inconvenience of dealing with the company warranty. I don't want to deal with that inconvenience either. This product should be working without defect.
Business Response
Date: 12/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the order details mentioned in the complaint, I understand that the watch you received is not charging.

However, the order was placed on Sunday, October 9, 2022 and the return window expired on November 11, 2022 .

As the return window expired long ago, from our end we no longer have option to take action on it. I request you to contact the manufacture for the warranty claim as that is the only option.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/04/2023

Complaint: 18651518

I am rejecting this response because: I contacted this overseas company 3 times and have not received a response yet. I attached a print-screen. Unfortunately,the only way to contact this company is through their company website, so I can't document ***********. The only thing I could do is make another attempt to contact them today and I saved a print-screen of my note to them and attached it to this complaint.

I purchased this from Amazon not this company. There are many companies overseas that operate nefariously and have no intention on righting the wrongs.This is not the first time I've experienced this from Amazon. With the change in shortening their return policy, I assume Amazon doesn't want to be responsible for these companies and their fraudulent activities. So, any defective merchandise not detected prior to the return expiration date-which is shorter now-the customer is out of luck if the third-party company refuses to honor their warranty.

It is considered online fraud when a company sells defective merchandise online. Both watches are defective. There should be an opportunity for me to return that merchandise. By shortening your return policy, that opens the door for Amazon to continue to sell defective merchandise from non-reputable companies who have no intention on providing fair market to the customers. Just because Amazon shortens their return policy, does not absolve them from screening and making sure the third-party sellers are operating in their marketplace fairly. And the moment a customer complains otherwise, ********************** should step up and support that customer. Because ********************** refuses to assist-and based on my past experience with filing complaints against them: I've filed regarding receiving defective merchandise and merchandise that is falsely advertised as one thing, but the customer receives something totally different,most of these complaints has been in regard to products sold by a third-party company, usually an overseas company, particularly *****-because of this I will forward this complaint to the FTC.

I've been a long-time customer of **********************, but their refusal to assist in this matter after complaints in the past regarding similar matters, is intolerable.I will contact the ************************ and file a complaint for online fraud.

Sincerely,

***************************
Initial Complaint
Date:12/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number 1144261-1763-1275-408. I ordered a skeleton it arrived busted in the box. I immediately sent pictures and filed an a to z guarantee complaint. Amazon staff told me over the phone they received the pictures the seller said they did not. Here are some more pictures. Because the skeleton arrived busted I had to spend another $800 and buy another one from a different seller which arrived shortly thereafter. Amazon refused to give me back my money for a product that arrived damage with her a to z guarantee. I sent them pictures here are more pictures. The seller refused to provide a prepaid shipping label and I am old and disabled and cannot arranged for it to be shipped back which would cost over $400 which I would not be reimbursed for the seller has hundreds of complaints against their selling practices and Amazon is doing nothing about the fraud of selling busted products through their service. I'm out $1,600 $800 for a second skeleton I bought an $800 for the one that arrived that was busted I need an $800 refund. Here are some more pictures
Business Response
Date: 12/30/2022

Hello,
We have reviewed the issue filed for the Order ********************* and have granted Buyer a refund.
A full refund has been issued to the Buyer in the original payment method for this order.
Refund Amount: USD 838.24
Refund Date: 12/30/2022
However, the refund pertaining to this order has been issued as a one time goodwill gesture. Going forward, ***** needs to return the item to the Seller in order to be eligible for a refund and no further exceptions to our policies, will be made.
In summary, Buyer has been refunded in full for the concerned order.
Sincerely,
Initial Complaint
Date:12/28/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Investigator, I am a third-party seller on Amazon (Merchant ID ***************. The brand Manic Panic has repeatedly been filing baseless claims that we are infringing on their Intellectual Property and claiming that the inventory we are selling infringes on their trademark. These complaints are false and have no merit. Amazon has already reinstated 3 of our offers for Manic Panic after submitting our appeals but is stubbornly rejecting the remaining appeals we have attempted despite the same supporting documents being sent. This makes no sense that the complaint is being removed from our account for some listings but not others. I've included in the attachments invoices issued by our supplier and performance notifications from Amazon indicating that our offers for several of the listings have already been reinstated. Please look into this issue as soon as possible.
Business Response
Date: 01/01/2023
Hello,
We have reviewed this sellers account and require more information from a different team. Upon review from the other team, communication will be sent to the Seller accordingly.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received feedback from the other Amazon.com team that our appeal was accepted and offers for the 5 listings affected are reinstated. Therefore, I would like to resolve this BBB complaint and accept Amazon's response.

Sincerely,

*************************
Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!I have an issue with Amazon Team. The thing is that they declined my documents. Nobody from the Amazon team explained the reason for the document rejection. Before the last call, I did not know the invoice requirements. That is why I sent an invoice to the supplier and asked him to add some information. The vendor made these changes, not me. Amazon support didn't give me a clear list of invoice criteria, so the supplier tried to make the changes themselves.However, Amazon did not accept the documents. Then we decided to send another invoice. It is from a previous order that we made from the supplier. That is, this is the original invoice, but the date of purchase of the goods is different.Amazon rejects my documents without any explanation and does not understand the case. They automatically reject invoices all the time. Now they fully meet the requirements that Amazon provides.Their irresponsibility and carelessness cost me a lot of money, which I lost because the product was purchased but not sold because the listing is suspended.I kindly ask you to review my invoice again and reinstate ASIN B0B3613WTT.Respectfully,*******************************
Business Response
Date: 01/04/2023
Hello,

We have reviewed the appeal submitted by seller and determined that we will uphold original decision of keeping their offer on ASIN: B0B3613WTT blocked. We took this decision as the invoices submitted by seller doesn't pass our investigation methods.

For privacy reasons, we do not provide details about our investigation methods.

Sincerely,
Seller performance team
Initial Complaint
Date:12/28/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Its website creates traps, making people confused to become its members. At the same time, when the parties want to apply for "flexible work delivery staff" and online shopping, they need to fill in bank credit card information, and collect credit card information to deduct membership fee. I have never volunteered to join its membership, nor have I ever enjoyed its membership treatment. There is no such idea and request!The last four digits are **** credit cards: where, in May 7 transfer of $2.19; ********* of $16.49 on 14 May; ********* of $16.49 on 14 August; ********* of $16.49 on 14 September; Transfer of $16.49 on 14 October. The total amount transferred is $68.15.
Business Response
Date: 12/30/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to prime charges.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

To help you with it, I've located the transaction details and issued the refund for prime charges for $68.15 to the payment mode updated in the complaint. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/05/2023
Better
Business Bureau:

????????????? ID ******** ?????,????????????

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Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a laptop from Amazon, and the order was canceled after that, and they told me we want to verify your account, and I sent them enough information to open the account, but it was not opened, and they took the money, and the laptop did not arrive, and I lost $ ****** This is my closed account:- ***************** Order number:- #(111-6065526-8465815)
Business Response
Date: 01/07/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 01/07/2022.
Sincerely,
Ann
Amazon.com
Customer Answer
Date: 01/07/2023

Complaint: 18650787

I am rejecting this response because:
?They sent me a message to enter the account in order to put more evidence and pictures, but when I enter this message appears to me and my problem has not been solved.

?More Information Needed
? The information you supplied has been reviewed by Amazon but we cannot remove the hold on your account at this time. For details, check for an email or text message from Amazon describing next steps. Please contact us for further concerns.

Sincerely,

*********************************************
Business Response
Date: 02/21/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
===========
Initial Complaint
Date:12/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear sir/madam,I bought a scooter in September and then returned it, the tracking number is 1Z8Y5R462641439977,amazon order number is ORDER # ***-5668475-0501841. The *** came to my place to pick it up and lost my package. *** said it's been delivered to amazon, amazon said they didn't receive anything, and it's delivered to me. but I didn't receive anything. I contacted *** and amazon many many times, but none of them are responsible for my refund. Amazon and *** just passed the buck to each other. Amazon asked me to contact *** , *** asked me to contact amazon. please please help me, I've already been stuck in this for 3 months and feel really frustrated. I'm a student it's a lot of money for me.Thank you. Looking forward to your reply.Lu
Business Response
Date: 12/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned laptop. I'm sorry for the inconvenience caused.

Upon checking on the details, I can see a full refund was successfully issued on your account on Wednesday, December 28, 2022 at 12:47 PM (PST) back to your original payment method. This should reflect back on your billing statement within 3-5 business days.

If you still have any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9095530-2362663 I purchased a $200 **** Gift card on Amazon card for my elderly aunt who lives in *********** on June 13, 2022. She lives alone. Since 2017 I have turned to Amazon to send my elderly aunt a **** Gift card twice a year--For her June 15 birthday and for Xmas. After I received a notification on June 13 that the card had been delivered, I called my aunt to make sure she had received the card. She said it had not been delivered. I thought she would have to sign for the $200 **** gift card as she did when I sent her a $200 **** Gift card in Dec. 2021though in June 2021, the $200 **** Gift card that Id sent had been thrown on the ground outside of her gate by whomever delivered it. My aunt went looking for the card after I called and found it there on the ground where anyone could have picked it up. I called Amazon and complained about the horrible delivery service for a gift card purchase so I was pleased when Amazon required her signature in Dec. 2021 and thought this would be the policy going forward. But sadly, it was not. After learning that the June 13 $200 **** Gift card had not been delivered to my aunt, I immediately called Amazon and cancelled the purchase. Shortly after, my aunt called and said that the $200 **** Gift card had been left on a neighbor's porch and he had brought the unopened package to her. I then called Amazon back and asked if the canceled order could be reinstated or if I needed to purchase another card. The agent said that she didn't think the cancellation could be reversed but she would try. After a lengthy hold, the agent told me that she was able to stop the cancellationwhich I now doubt she was able to do. This card was for my aunts 80th birthday and my aunt, whose only income is Social Security, told me that she had been saving the gift card to use for **** presents. The **** Gift card had a **** expiration date. My elderly aunt who rarely drives--drove to a local **** store on Dec. 6 and carefully picked out her purchases but the purchase was declined at the register. When she informed me, I called Amazon and the agent provided a phone number and told me to reach out to the **** Card servicer. I called the **** Card servicer phone number and did a 3 way call with my aunt who provided the gift card numbers and security code. The **** Card agent informed us that the **** Gift card could not be used because it had never been activated on Amazons end before being delivered. The **** Card agent sent me back to Amazon. I did another 3 way call with the Amazon agent who told us that that department that handles this issue cannot be reached by phone and someone would call me back within ***** hours. She gave my aunt a $10 credit for her inconveniencewhich I thought was nothing for what she had been through. Also no one ever called me back. I realize now that when the card was initially cancelled back on June 13 and I called back to remove the cancellation, the Amazon agent who said that the cancellation had been removed, failed to have the card activated or was unable to successfully reverse the cancellation. There should be a paper trail at Amazon.I am also retired, and I had to use my meager savings to replace the $200 **** Gift card. This Christmas I sent my aunt a $400 money order that required a signature confirmation. I will no longer use Amazon to purchase **** Gift Cards. Im filing this conplaint to warn others who might consider purchasing a **** Gift card from Amazon. If I had known that Amazon would not be requesting a signature confirmation, I would have had the card sent to a nearby Amazon locker. The problem began with Amazon. Here is what transpired from the moment I purchased the card.June 13, 2022 I received a notification from Amazon that the gift card had been delivered to my aunt's address in *********** June 13, 2022 I called my aunt to make sure she had received the card and she said that nothing had been delivered and that she had been home all day (Last year for her June 2021 birthday the Amazon driver threw her $200 gift card package on the ground outside of her gate--She found it when she went looking for it after I told her that got the notification-- For Xmas 2021 when I sent the $200 gift card, they asked her to sign for the card which I thought was the new procedure)June 13, 2022 I called Amazon to report that the card had not been delivered to my aunt's address and requested that the card be cancelled. I was told that the card had been cancelled. June 13, 2022 My aunt called me back about 30 mins. later and said that the package had been delivered to her neighbors porch and he had brought it over to her unopened (you should have a picture the driver took of each **** Card delivery incident)June 13, 2022 I called Amazon back to let them know that the card had been delivered to a neighbor's address and asked if the cancellation could be removed or if I needed to replace the card June 13, 2022 The Amazon representative initially told me that she didn't think she would be able to remove the cancellation from the card. Then I was asked to hold--for quite a while. When the Amazon agent returned to the line, she said she had figured it out and had uncancelled the card--I now know that this is where the error occurredthe card was never uncancelled.Dec. 6, ********************************************** that she had gone to **** to use her gift card and the purchase was denied Dec. 6, 2022 onward -- Nothing but excuses from Amazon. I demand the refund that I'm owed. ***************************
Business Response
Date: 12/30/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-9095530-2362663.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I've checked and I can see that there is a refund processed for the order.

A refund was issued to your original payment method on December 29, 2022 for $206.95 In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past few months Amazon wont let me post any reviews I have contacted Amazon support they tell me I have to email Amazon help which I have 5 times already with no response what so ever i use Amazon a lot and pay for membership and no 1 seems to know what is going on nor will they get back to me on this I havent done anything wrong I just want to be able to do reviews could someone please help me with this matter thank you
Business Response
Date: 12/30/2022
Hello,

We have decided to reinstate this customer's reviewing privileges.

We sent an email to the customer informing them of this decision on 12/30/2022.
Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay 116 dollars annually to be a prime member and ordered items with prime shipping which advertises fast 2 day shipping. I ordered 43 items on Dec 13, in advance of the ice / snow storm that caused delays. Items were supposed to arrive before Christmas according to Amazon.com and most items were prime shipping. Almost half of the 43 items never arrived as of today Dec 26th. I called customer service 3 times and chatted with customer service. They ******* tell me when my items would arrive or why I havent received them. They ******* see and pull up my order in their systems even after providing the order number. I was told the order was taking long to load on their end because the order was so large but I was able to see the order on my end. On one call that lasted close to an hour the order still didnt load on their end. Other calls that day had the same issue. All 43 items are under the same order number 113-5325184-6826661 totaling $997.18. On Dec 24, reps ******* tell me who the carriers were or provide tracking numbers. The last rep told me I just have to wait until the items show up and return. She refused to accelerate the problem to a supervisor. Also, they were unable to cancel the items since they ******* see the order on their end. According to my order detail page 17 items still have not shipped and were estimated to arrive Dec 15 and 17 and 19 as three separate shipments. Amazon is at this point incompetent. They are failing to communicate status of purchased items which appear to have never shipped. I requested a refund on my prime membership since they are not delivering on their promise for prime shipments, lack of communication and inability to ship items they promised would arrive before Christmas. I asked the rep for a refund on membership and she did not oblige me. In addition to a refund I would like a real explanation as to what happened. Stop advertising prime 2 day shipping and that items will arrive before Christmas if they wont.
Business Response
Date: 01/13/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the order delivery. I apologize for the inconvenience caused.

I've checked on the order details and I can see there are following items which are yet to be shipped.

1. ***** Gothic Purse Skull Crossbody bag Rivet Practical Black Shoulder Handbag Halloween purses -Sibalasi(A)
2. Easycosy Coral Fleece Socks - Cat Paw Socks / 6 Pairs Super Soft Fuzzy Slipper Sock Fluffy Casual Warm Socks
3. The Drifting Classroom: Perfect Edition, Vol. 3 (3)
4. REIDEA Candle ***************** Lighter Camping Lighter Grill Lighter USB Lighter Plasma Arc with with Safe Protector Button,Perfect for Candle Cooking BBQ Fireworks (White)
5. SINNO Cute Animal Slippers for *****, Winter Warm Memory Foam House Slippers, Soft Cozy Booties Non-Slip Slip-on Shoes for Girls Indoor Outdoor Shoes ,Creative Gifts for ***** Girls Girlfriend
6. Rolling Tray Stash Box - Large Bamboo ******************* Space to Organize Herb Accessories - Comes with Convertible Rolling Tray Lid - (10" x 8" x 3.5")
7. The Music of *****
8. NATWAG | Reusable Update Makeup Removing Microfiber Cloth for Sensitive Skin | Washable Makeup Remover Towels | Natural Facial Cleansing Towels (6"x 6", 12 Pack / Grey)
9. Toilet-bound Hanako-kun, Vol. 14 (Toilet-bound Hanako-kun, 14)
10. Toilet-bound Hanako-kun, Vol. 4 (Toilet-bound Hanako-kun, 4)
11. FIXBODY Manicure Pedicure Set - Nail Clippers Toenail Clippers Kit Includes Cuticle Remover with Black Leather Travel Case, Christmas Gift Stocking Stuffers for Men and ***** Set of 15
12. ***********;Travel Mini Manicure set Nail Clipper set 10 in 1 Stainless ******************* Grooming kit with Case Pink
13. 500 Piece Christmas Puzzle for Adults, Jigsaw Puzzles for Kids Ages **** and Up, Medium Difficulty Fun Family Games Christmas Reindeer Puzzle
14. CERRXIAN (4-Pack) Telescoping Back Scratcher , LEMENG Portable Extendable Telescopic Bear Claws Metal Back Scratchers - Hand Massager Backslap with Rubber Handles
15. Toilet-bound Hanako-kun, Vol. 2 (Toilet-bound Hanako-kun, 2)
16. Orolay *****'s Thickened Down Jacket Black S

I understand this is already delayed and I'm sorry about that. These items are stuck in the shipping process and I see it is escalated to our team and they are still working on it to prioritize the shipment to get them delivered at the earliest.

Currently we do not have the estimated delivery date for the above provided items however you will be notified via email once these items are shipped. If any of the above item is no longer needed or is too late to be received, I'd request you to please cancel that item from the order. You will be able to get this done through the app or website under Your Account > Your Orders > Open this order > Select and cancel the items which are not needed.

If you are unable to cancel or need any help, please contact us at **************. We will be happy to help you further. Alternatively, if all items are needed, I request you to please wait while they are being processed and shipped, you will be notified via email as soon as it leaves our fulfillment center for the delivery.

To help you compensate on this matter, I've refunded 20% of the Prime subscription fee that is $25.38 back to your original payment method. This will be reflecting back in your billing statement in next 3-5 business days. I've also shared your feedback with our team to avoid these delays in future. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************

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Amazon.com

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