Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,653 total complaints in the last 3 years.
- 22,045 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/30/2023 a debit of $124.09 was charged to my account incorrectly. This order was never made, goods were never received and due to the nature of this theft I closed my account with this company. I spoke to 'Joy' in customer service ***************) who advised that she was incapable of helping and my rest recourse would be to file a BBB complaint and dispute the charge with my bank. I am requesting the charge of $124.09 be reversed and refunded immediately.Business Response
Date: 04/05/2023
Hello *****,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see the concern you have shared with us with reference to the charge and have tried looking it up using the information you have shared. We are not able to offer any refund or billing adjustment at this time.
The screenshot did not contain the correct Charge ID and I was not able to find an account with the email / phone number you shared.
Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.
In case you believe that your card was compromised, you could reach law enforcement in this matter. We would be happy to cooperate.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
Raman R.
Amazon.com ****************Initial Complaint
Date:04/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern My name is *********************** and im the owner of Cinco Products store in Amazon, my marketplace has been deactivated, since February 5, 2022 i have no acces to my account, when I try to enter all the options that the page offered me before, it does not allow me to do so, I have communicated with Amazon repeatedly and have not gotten any successful response, I have no reason from my store, I have attached documents and appealed Amazon's decision repeatedly and I always get the same response from Amazon.They accuse me of having incurred in very serious violations and have violated some of Amazon's policies, in the appeals that I have uploaded have been all my arguments and evidence trying to show them that although I made a mistake, I fixed the situation with my customers and with the platform itself.In every communication I had with Amazon, the answers were the same, apparently my email was blocked by them or something like that because it looked like it was a robot sending me automatic answers. I come to you asking for help, I don't know who else to contact or who else to explain my situation to, this is a desperate measure, my invested money and my stability have been at risk for more than a year now and I have no reason for my store, I ask you to please help me.If you need some specific information from me to reinstated my account i will be gratefully able to provide it, please let me know and be free to contact me for any response, thank you.Sincerely,*********************** ************************Business Response
Date: 04/05/2023
Hello from Amazon.com.
My name is *******, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that I research this issue and respond on his behalf.
I understand your situation and I do apologize for the inconvenience. Thank you for submitting your appeal.
If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (**************************************************************). If you want to submit additional information, click on the View appeal button and submit additional information as requested.
If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (**************************************************************).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you want to submit additional information:
1. Click on the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate your listings.
If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to ****************************************************** . Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.
We're here to help
If you have questions about this action, please contact ** at ****************************************************** . Additionally, please find general guidance for creating a plan of action at *********************************************************** and please read our Selling Policies and Seller Code of Conduct" (****************************************************************).
Sincerely,Customer Answer
Date: 04/05/2023
Complaint: 19892983
I am rejecting this response because:As I have mentioned before I have no access to my store, for over a year I have received the same answers from Amazon and there is no justification that I have sent that is valid for them, I am surprised that I do not receive any response from you as regulators of this type of problem.
i ask you to please help me, i can't enter my store and navigate through the different options i had, i have no response also from my funds, these are some of the orders with which i have demonstrated in previous appeals that my store in spite of being charged at the end complied with all orders and requests of the customers who showed up.Id like to point out that my store was active and selling for only a few days and in that sense, we didnt have much activity, but below you will find some information about the management of our store.
Order ID *******************: Successfully refunded on Jan 31st
Order ID *******************: Fully refunded on Feb 03th
Order ID *******************: A refund for (USD $96.96) was successfully issued on Feb 04th.
Order ID *******************: This order was successfully delivered on February 10th and it was signed for the customer. The tracking number for this order was ************ through *****.
Order ID *******************: Successfully delivered on February 27th, under ***** ************ tracking number.
Order ID *******************: Fully refunded on Feb 04th (USD $251.45).
Order ID *******************: A refund for (USD $286.17) was successfully issued on Feb 03rd.
Order ID *******************: Due to stock issues, we issued a refund for (USD$95.95) on Feb 02th, and the customer was notified.
ASIN **********: After checking our system and messages, we realized that weve been receiving lots of messages or inquiries about this ASIN, so we immediately removed it from our inventory.
ASIN B07543G5PY: After reviewing some of our orders and messages, we found out we were having a few issues with this product and we decided to remove it from our store and inventory.
My TAX ID is **********.
Attached is a utility bill to give you more confidence in our business.Evidence or examples that demonstrate the refunds we have issued were requested by customers.
Order ID *******************, attached proof that the customer requested the refund
Order ID *******************, attached proof that the customer requested the refund
Order ID *******************, attached proof that the customer requested the refund
Order ID *******************, attached proof that the customer requested the refund
Order ID *******************, attached proof that the customer requested the refundI do not accept to close the case in this way, I have invoices and documents that are proof that I bought the products from my clients, Thank you for your attention to this important matter. Feel free to contact me with any questions.
Sincerely,
************************Business Response
Date: 04/08/2023
Hello,
We have reviewed the information submitted and are unable to reinstate your account at this time. Please refer to the email communication received on 4/5/2023 for additional information requested.
Thanks
Amazon Seller Performance
Customer Answer
Date: 04/19/2023
Complaint: 19892983
I am rejecting this response because:My Amazon seller account was deactivated on February 5, 2022, and has remained inactive for nearly a year with no end in sight. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response or a detailed explanation as to why my account remains suspended.
Instead, I merely receive the same automated message, time after time, stating that my account has been deactivated in accordance with Section 3 of Amazons Business Solutions Agreement and that, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits.
To make matters worse, Amazon has locked me out of my Seller Central account and is refusing to release the proceeds from sales my store made last year, prior to my suspension. Amazon has now held these funds for well over 180 days; at this point, I am certain that Amazon has completed its review of my account and that there are no pending customer claims, chargebacks, refund requests, or other outstanding fees which might necessitate holding these funds any longer. Furthermore, as the reason for my initial suspension was not related to any alleged deceptive, fraudulent, or illegal activity, there is no basis for Amazon to indefinitely withhold these funds, as per the above-referenced Business Solutions Agreement.
I truly dont know where to turn for help: I cannot access my account, ********************** isnt considering my appeals, and my money has been frozen for nearly a year. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns. Unfortunately, I remain almost totally in the dark and lacking any instructive guidance.
Accordingly, I must ask the Better Business Bureau for its assistance in this matter. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal and release my funds.I have already provided you with the necessary information, I have no more documents to provide, I came to you hoping you could help me, I find it incredible that I do not have any reason from you but the same automated messages from Amazon.
Sincerely,
**********************;Business Response
Date: 04/29/2023
Hello,
While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
The seller has received appropriate communication by email on 2022/6/2.Merchant Credit Team Amazon.com
Business Response
Date: 05/03/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on May 3 2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:04/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im being charged twice by Amazon when I call in to find out why theyre telling me they cant verify my address on the account and its been the same address on this account ever since I had this account I feel like theres some fraudulent activity going on and Im being charged twice as much for one membershipBusiness Response
Date: 04/05/2023
Hello *****,
I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.
We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).
Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
Please feel free to contact us directly by writing to *********************************************** if we can be of further assistance.
Regards,
Raman R.
Amazon.com.
***********************************Initial Complaint
Date:04/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I am filing a complaint against Amazon, because my Buyer Account was erroneously suspended.Amazon suspended my account on suspicion of fraudulent activity. However, this suspicion is false. I did not engage in any sort of fraud. I simply shopped for my household. I did not do excessive returns and did not use my buyer account in violation of Amazons policies. Furthermore, my account was not hacked at any point. I authorized each and every transaction. My account was closed in error. Yet, despite all the evidence submitted, Amazon has still not reinstated my buyer account. Amazon should kindly reactivate my account, as this is clearly an error. Thank you,*************************Business Response
Date: 04/14/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 03/21/2023.
Sincerely,
Ann
Amazon.comInitial Complaint
Date:04/04/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around March 9, 2023 I noticed my Amazon account had a weird email in the login tab. I immediately logged out and tried to login again with my email and phone number. It says that there is not an Amazon account associated with this email or phone number. I call Amazon and explain my situation and it appears someone got into my account and changed the email, phone number, and address to begin fraudulent charges. I immediately canceled my card and started watching my checking account for fraudulent charges. Since the first time I have contacted Amazon I have since called 6 times and every time I have to explain this situation again and they say someone will contact me within 24 hours to restore my account. Each call the representative tells me they are making notes on my account and these notes are never seen by the next rep I call. I have had a charge made thru my venmo account that was associated with my checking account and was able to stop payment on it with my bank. The package was sent to me and I have tried to return it to amazon and they keep saying they can't get into my account to create a shipping label for the return.Basically I would like my account with amazon restored and to be able to return the package that was made fraudulently on my account.Business Response
Date: 04/13/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 13/4/2023.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.comCustomer Answer
Date: 04/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************* *********Initial Complaint
Date:04/04/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/22/23 I purchased a part for my outdoor boiler which heats my home. Order #***-8696311-6421834 . A Taco circulating pump. After a couple months the pump started making a grinding noise so I contacted Amazon for a replacement. Was told the pump came from a third party vendor and they would contact them for me. The third party vendor told me they only distribute the item and only warranty for 30 days and they do not exchange or refund for said product. There was no option to exchange through Amazon web sight. After numerous contacts with Amazon I was finally told I would receive a gift card on my account for the amount of $277.67. Received a code for returning pump and dropped it off at *** store in ********, ********. Amazon ****** they have no record of sending the code or receiving the pump for return. They are refusing to refund my money as agreed upon . A gift card on my account as the original credit card used to purchase has been closed.Business Response
Date: 04/06/2023
Hello,
In order to receive refund, we require return tracking details which proves item was returned to seller. Since there is no evidence that the seller received the return, we have closed customer's claim.The seller has not received the return, and the information customer has provided does not prove that the package was delivered to the seller. If customer need to return an item in the future, we recommend following best practices to be sure that the seller receives the package:
-- Include the order number on or inside the package.
-- Insure the package.
-- Use a signature confirmation delivery service.
Sincerely,
A to Z Guarantee TeamCustomer Answer
Date: 04/07/2023
Complaint: 19892757
I am rejecting this response because: Amazon was informed that the seller is a third party and does not accept returns or give refunds. Because of this Amazon told me THEY would be refunding me the amount of $277.67 onto a account gift card in that amount. Info they are requesting I do not have any more. Received a square code to take to *** to drop off. This was done. When I was told over the phone that I would be receiving a refund the information was deleted from my system figuring I could trust Amazon at their word that I would be compensated.
Sincerely,
*******************Initial Complaint
Date:04/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought the following server in February for $1,399 **************************************************************************************************** Less than a month later in March, the price had been cut in half.I contacted the seller for clarifincation and was told in writing that Amazon had made a mistake. The seller proceeded to change the price to $1,499 (a $100 more than what I bought it for).I contacted Amazon and was informed that it was a "promotion" of some sort and that they did indeed change the price of the seller's product. The customer service rep offered in writing to allow me to buy another server for $1,099 and could not provide the discount that the seller acknowledged in writing was the price (half the price) and that the same customer service rep acknowledged was set by Amazon to half the price. No Phone calls, pleaseBusiness Response
Date: 04/05/2023
Hello ****,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see the concern you have shared about the price changes and have reviewed the matter in detail. I have reviewed the issue and we regret any misunderstanding.
We will not be able to offer any replacement or additional adjustments in this matter.
The product that was referred to on the link was a refurbished device on which prices change from time to time. We are not able to offer any adjustments after the order was placed.
You do have the option of placing a new order or returning your existing order subject to availability and eligibility.
I hope this helps.
Regards,
Raman R.
Amazon.com ****************Initial Complaint
Date:04/04/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a printer from amazon.com on April 1, 2023 for $211.99 and it was delivered on April 3 2023. The box was huge, and upon looking in the box and carefully removing the Styrofoam I noticed that it was way bigger than what was shown in the pictures in Amazon the next morning, I started to return online and noticed that, instead of the usual message that I received about returns that I would receive credit to my credit card within seven days of receipt of the item; I received a message that they would have within 30 days of receipt of the item, and then another seven days to credit the amount to my credit card. I have ordered many many items from Amazon and have never received this message. I phoned Amazon come customer service and they stated that this was normal, and that this is the normal return policy for all of their items. However, I also ordered a **** of paper along with the printer and returned that as well, and did not receive the message that it would take up to 30 days to return the item and then another seven days to credit my credit card. Nowhere on the Amazon site does it state that will take up to 30 days to process a return. I would have never ordered my printer from Amazon. If I would have known this, I couldve bought a printer from Office *************** target, or any other store that I could have returned it and have immediately gotten a return to my credit card Amazon has multiple warehouses and I have had issues in the past with them not crediting my credit card because they have had an item. Get stuck in an interim warehouse. This issue has got to stop .Business Response
Date: 04/05/2023
Hello,
I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I understand your concern regarding the refund for the item you've returned.
Once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.
If you don't hear from our ************** by Tuesday, April 25, 2023 please write back so we can find out what happened.
We look forward to seeing you again soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Harasankar.M
Amazon.com
***********************************Customer Answer
Date: 04/07/2023
Complaint: 19892678
I am rejecting this response because:
The amount of time for the return process should have been clearly advertised on the website of the item. It is a huge site and they couldve put it anywhere. I wouldve never bought this printer if I had known that it would take up to 37 days which includes the processing time to put it on my credit card. I couldve bought a printer at ******* and had my returns would be processed in one day. If they wouldve come back to me and said it would take two weeks I wouldve been happy with that. I can send a package to Europe in less time. They are just taking their sweet time to return and process it because they already have my money. Its funny that they can get my printer to me in two days, but it takes up to 37 days to credit it to my account.
Sincerely,
*********************Initial Complaint
Date:04/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AMAZON went into my APPLE Gift Card WITHOUT PERMISSION.Business Response
Date: 04/07/2023
Hello *****,
I'm Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I understand that you were charged the renewal charge for our Prime Video membership from your iTunes / Apple gift card balance. I'm sorry for any inconvenience caused with this.
To help you with this, I have looped in our Prime Video team so that they can look into this. As soon as our team revert, I will write back to you with complete details.
Thank you as you stay patient while we review the details.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
****** K
Amazon.com
***********************************Initial Complaint
Date:04/04/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/22/23, you billed me $10.44 for purporting my not returning "Chbuuero Taco Holders Set of 4." However your own carrier's tracking shows that I did return them and that you are in fact in possession of the returned holders. Please immediately refund the 3/2/23 $10.44 charge to my card, provide a generous courtesy credit for this fraudulent conduct, and refund my Amazon Prime charge for this month due to this service failure.Business Response
Date: 04/05/2023
Hello ****************,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see the concern you have shared with reference the returned item and have looked into the matter. We can relate to your inconvenience.
In response to your appeal, I have reviewed the returns in detail and have requested a refund of the retrocharge. You should see it in the next 3-5 days on the payment method charged.
We will not be able to issue any credits of offer any other adjustments.
I hope this helps.
Regards,
Raman R.
Amazon.com ****************Customer Answer
Date: 04/06/2023
Complaint: 19892664
I am rejecting this response because Amazon did not fulfil the terms of my request. As a result, I canceled the renewal of my Amazon Prime service and will buy as little as possible from Amazon in the future.
Sincerely,
****************
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