Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,363 total complaints in the last 3 years.
21,818 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep repeatedly getting charged for a prime membership, I speak to customer service and they swear they fix the issue, then the next month the charges are there yet again. They keep auto enrolling me without my consent and won't allow me to delete my bank card information so they can secretly keep charging me. Every month it's the same story, I go back to dispute it and they say they've taken care of it only to charge me again the following month.
Business Response
Date: 04/20/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the auto renewal of your monthly prime membership without your authorization.

I've forwarded this feedback to the appropriate team for further review on it.

Upon checking I see that your Prime membership is cancelled and refund for 16.25 USD has been issued to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time, provided that your company doesn't "auto enroll" me again next month.

Sincerely,

*******************************
Initial Complaint
Date:04/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 2/7/23 for a stroller/car seat combination from Amazon, order number 112-0245805-8450662, for a total charged amount of $421.19 with a delivery date of 2/11/23. When it didn't come on 2/11/23, I began the process with Amazon notifying them that I did not receive my item even though it showed delivered. I was then told to give it a few days because sometimes it's scanned to be delivered before the actual delivery. I called back on 2/14/23 given the run around, 2/15/23 given the run around, 2/21/23 given the run around, 3/2/23 asked me to file a police report, 3/6/23 police report approved, 3/7/23 given the run around, 3/15/23 hung up on. On 3/17/23, I was given the run around & then they disconnected the call. I have done everything they asked me to do yet I am now being told that the order was more than 60 days ago & there is nothing they can do about it.
Business Response
Date: 04/20/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive the item Doona Infant Car Seat & Latch Base even though the tracking shows as delivered.

I apologize for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided. We will not be able to offer a refund for order 112-0245805-8450662 since more than 60 days have passed since it's delivery date. I'm unable to offer additional insight on this matter.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 04/21/2023

Complaint: 19950747

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:04/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought some pet supplies off of Amazon when I received them two packages of 30 Oz cat treats were damaged they asked me to send pictures and I have 17 times. I have called them they have not done nothing I have emailed them they have not done nothing I have done everything I could to resolve this.They keep on telling me to send pictures of the damaged item I sent them the pictures of the damage containers because when I received the cat treats they were all over the box there was ants inside the Box I threw the box and everything out I actually had to go back into the trash to get the two containers to take pictures of them.I was not going to crawl inside a dumpster to pick up every single piece of cat tree to take a picture I explained it to them.I got a reply back saying that the two pictures I have sent were good enough I am attaching pictures of the conversation I am attaching some of the screenshots I have over 17 pictures of conversation from Amazon with this one solution I want either my money or I want the two packages of cat treats replaced.I have explained to them that especially today I am so sick and I'm dealing with this and they keep on having me jump through hoops sending them pictures again and again and again and again and again I can't get nothing done with them so I need your help.Just because they are a multi-million dollar business they obviously feel that they could treat anybody like trash !!!
Business Response
Date: 04/20/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue that you have received two packages of damaged cat treats from your Order ID: *******************.

I've made an exception and issued a refund of $32.30 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:

****************************************************************************************;
There's no need to return the item for us to issue a refund. You can dispose of the item.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:04/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon, I want to file a complaint.I am a seller on Amazon.com.I have my registered brand and trademark.Since 2020, I have been selling goods on Amazon.But just a couple of months ago my ad was deleted.I was told that (This product has been identified as a urine supplement, synthetic urine, or similar product or accessory designed to pass a drug test. Amazon policy prohibits the sale of urine supplements, synthetic urine, and similar products that can be used to bypass a drug test. drugs)I strongly disagree with this decision and I am trying my best to challenge it, I have made all the necessary changes to the product listing, I have removed all information that I considered unnecessary, I have provided all the requested documents to confirm that the product I am selling fully complies with the requirements Amazon.As a result, I receive only standard replies that my product does not comply with Amazon's policies and rules, although I have been selling this product since 2020, the composition of the product and packaging have not changed.The problem is related to asin product B085DF35CT ( ********** fee detox )I ask you, not just contact the business, but conduct a detailed investigation, for what reason, they do not want to restore my goods.I am sure that my product fully complies with all requirements and certainly does not help pass the drug test.
Business Response
Date: 05/19/2023
Hello,
We are unable to honor the seller's request of reinstatement due to this product being identified as a urine additive, synthetic urine, or a similar product or accessory designed to defeat a drug test. These claims are stated on the products description page.
Restricted Products Team
Initial Complaint
Date:04/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 4/10/2023 I returned some items back to a *** store which were 4 orders 2 items per order, when i called I was told that all the items were on the same tracking number, then on 4/14/2023 I was refunded for 1 of the 2 items that were in each package. On 4/17/2023 I spoke to a supervisor about that and he guaranteed me that I would recieve the refund on this once i filled out a incident form, now a spectrum rep is telling me to wait another 60 days while they figure it out, I should not be made wait while amazon figures it out, why should the customer be held accountable for ********************* mistake i was not credited for these items and I am owed a refund for these four items, that is unethical for a company to refund half of my items that came in the same package together then tell me to wait another 60 days for a agent to resolve this issue but i should not be punished because of amazons mistakes, which i should have received a refund when my other items were refunded that i returned, the items that were not refunded were ORDER # ***-9762208-4266659 ORDER # ***-1069241-3452202 ORDER # ***-6468834-4458632 ORDER # ***-2132571-6609833...please refund me for these items that were returned back to amazon...
Business Response
Date: 04/21/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the returns. To help you with this, I have checked your order details and see that they are not yet received at the return center.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after June 12th, we recommend that you reach out to the carrier that you used to return the item to Amazon.

I hope this information helps.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 04/25/2023
YOU OBVIOUSLY ARE NOT SO SMART OR DONT KNOW HOW TO TRACK PKGS OR DO YOU JUST COPY AND PASTE REPLYS WITHOUT RESEARCHING BECAUSE FOR YOU TO SAY THEY ARE NOT AT THE RETURN CENTER HAS GOT TO BE THE DUMBEST ANSWER THAT I HAVE HEARD SOMEONE WORKING WITH BBB AND AMAZON SAY..I AM NOT ABOUT TO DEBATE WITHOUT SOME BELOW MY MENTAL IT WILL ONLY MAKE ME EQUAL...AND I SUGGGEST YOU FIND YOU ANOTHER JOB THIS IS NOT FOR YOU
Complaint: 19950506

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:04/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date 10/15/2022 Amount $127.34 I ordered products for my Amazon store and eas provided an address to ship to Amazon FBA. T shipped the products and the products were received a a confirmation, but Amazon never receipted in my shipment so I could sell the items in my store. I had to close my store. Amazon never returned my products. Amazon charged my account $39 for months and I wasn't able to use my service-l.e. the store. Resolution:I want the money I paid for my products and my Amazon seller fees reimbursed.
Business Response
Date: 04/21/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding their refund request for the monthly subscription fee and for the items that were shipped to Amazon,
Your account is eligible for the Pro-subscription fee refund since you have used professional service.(i.e. Created listing)
And since your account has been closed/terminated, we will not be able to make any further investigation to your account.
Customer Answer
Date: 04/21/2023

Complaint: 19950316

I am rejecting this response because: This is not an acceptable response because my merchandise was sent to amazon FBA and never found nor was there any attempt to return it to me. I would like my merchandise returned to my address or refunded cost of those goods.

Sincerely,

***************************
Initial Complaint
Date:04/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on March 31, 2023 (Order#***-5679048-3781012) For a gold necklace that cost a total amount of $3,051.63 purchased out of confidence in Amazon. On April 3 I was highly disappointed after receiving significantly different necklace. Unsatisfied with my purchase, I requested a refund. Amazon provide a return slip which I used to ship item back immediately through carrier **** (Tracking number: **** **** **** **** **** 84) Once item was confirmed delivered On April 6 I was only refunded a distasteful amount of $0.01 instead of full amount of $3,051.63 I contacted Amazon to inform them of my problem. I was able to get a hold of a represent which said not to worry, that I will be getting a full refund within 7 days. As the days went by , no full refund has been issued. I followed up by contacted support again but this time they said they will open a A-z Claim which will take 7 days. Now it had exceed the 7 days. Support team is now telling me that I have to wait 60 days. The business has yet provide full refund to resolve my problem
Business Response
Date: 04/20/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Nuragold 10k Yellow Gold 11mm Miami Cuban Link Chain Necklace, Mens Thick Jewelry Box Clasp 22" 24" 26" 28" 30" - Real Gold Jewel.

I apologies for the inconvenience that you have experienced in this case.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after June 3, 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/24/2023

Complaint: 19950291

This is unacceptable,
I am rejecting this response because it does not resolve my problem.
Initial Complaint
Date:04/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned two items to Amazon locker at ***************************************************************** on April 1. Amazon's system shows that the returns were received on April 5 the refund would be processed 2-3 days. But I still haven't been refunded yet. I contacted the customer service who had no knowledge beyond system info( which I could see on my account myself) and didn't care to help at all. I want my money back, immediately.
Business Response
Date: 04/19/2023
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the pending refund for a return.

We request you to write us back with the order ID and product name for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/20/2023
Amazon's customer service has already sent me an email asking for order number and item names, I'm sorry I forget to include the details in my original complaint. This is the email I replied to Amazon:
Hello,
My order number is 113-1407133-7080218, the two items are "Women's SunFlower Hair Clips, Fashion Flower Shaped Claw Clips, Elegant NonSlip Hair Clips?Nonslip Large Claw Hair Clamps Sunflower Style Hair Clips A Sold by: *******" and "Hydro Flask Wide Mouth Bottle with Flex Cap Sold by: Amazon.com Services LLC." You may see the item prices are $0 because this order was placed by an Amazon customer service representative for me as a replacement for order #***-2534596-3597844(the original package was damaged in transit and never delivered).
Thank you,
**************

Business Response
Date: 04/25/2023
Hello *****,

Thank you for writing back to us.

We've requested a refund of $50.99 to your Mastercard and this will reflect in your statement in 3-5 business days.

We hope to see you soon.
Best regards,
Abhishek
Amazon.com
Customer Answer
Date: 04/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************
Initial Complaint
Date:04/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB,My account was deactivated because the third party management service I was using paid buyers to leave reviews. They did this without my knowledge or approval and after I was deactivated, I gave them a second chance. They did the same thing a second time and I was deactivated again.I know this is my fault for hiring them and then giving them another chance but I did not know how to operate the account at that point so I felt I had no choice.It has been one year since the account was deactivated and I have used that time to learn the proper way to operate a seller account. I have a clear understanding of the boundaries set by Amazon that ensure a level playing field and the best buyer experience possible and have been successfully operating a Walmart.com selling account on my own. I know I can save this account if ********************** gives me the chance. This Amazon selling account is the difference between scraping by and having a small reserve for my sons medical expenses.
Business Response
Date: 04/20/2023
Hello,

We have reviewed the seller's account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:04/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had several orders that were approved from Amazon to be refunded. Unfortunately I am no longer with the bank that I originally used my debit card to make these purchases. After several attempts with customer service with ********************** I have not been able to get my refund. These ate 4 items in order number **** in total of $130.78 there are two items ending in order #**** totaling $56.50 also order # ending **** for $47.35. All of these items were approved for a refund but unfortunately I have not received it I am requesting that a paper check be mailed to me for the total amount of all these items.
Business Response
Date: 04/20/2023
Hello Amber,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the refunds on the orders #***-1754389-3637013, 114-9444822-7118631 and ***-5243232-0033017.

In this case, as we are unable to process refunds to the card that you no longer use, we can apply the refunds to your account in the form of Amazon Gift Card balance.

Kindly reply to this email with your confirmation so that we can process refunds to your account in the form of Amazon Gift Card.

The Gift card balance doesn't expire in your account and can be used on any future orders placed on our website.

I hope this helps! We look forward for your response!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 04/20/2023

Complaint: 19949737

I am rejecting this response because: I want refund via check. This was an option I recieved in an email from Amazon and I responded that paper check is the way I want refunds. Unfortunately I did not get a follow up email confirmation

Sincerely,

*********************

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