Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

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  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has prevented ( Banned ) me from writing reviews and asking questions in regards to products sold and bought on Amazon.com. Numerous attempts thru the community, emails and phone calls have gotton no response. Would like my writting reviews and asking questions on products privilege be restored.

  Business Response

  Date: 05/09/2023

  Hello,

  Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.
  
  After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.
  
  Amazon Review Moderation team

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *********************. I have an account on ******************** and properly operate them, then Amazon requested a virtual identity verification to confirm our seller account ownership. But last 3 June 2022 I received a new notification that I failed the video verification process. I answered the Amazon representative to the best of my knowledge and submitted the required documentation they requested, which I strongly believe is that my new deactivation notice is an error. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help ** negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give ** another chance to be part of the Amazon marketplace again. Thank you for the time to read my request!Sincerely yours, ********************* ******************

  Business Response

  Date: 05/22/2023

  The seller has failed IPI and has been notified about it. The account does not fit a reinstatement.

  Thanks!

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought over 40k gift cards on Amazon in the past 4 years and sent them to my clients and friends for their birthdays or holidays. But I just found out that over 4k gift cards are not even being claimed back to 2019-2021 due to things they did not like or forgetfulness. Since I did not get any email notification for it from Amazon which I was supposed to have it. When I called countless times with amazon custom service and was told the gift cards have expiration dates and can not be claimed after 1 year or something. IT is not right since on Amazon website there showing all the gift cards either amazon or ********* they are never expiration whatever. I had every right to know if my clients or friends did not like ********* or Amazon if they did not claim it after receiving it although they were very happy and said thanks for my gift cards all the time. But they did not claim it and the amazon did not let me know about it.There is no clue on my end to find it out and there is not showing being claimed or something like that. All I can see is sent.The customer service on the phone said it is 12 months expiration for claim or refund but the Amazon website showing nothing about it. The guys who come back by email said it is 30-60days for claim the gift cards. So right now I did not know how many gifts card were not claimed since I am cluelessly from my end.All I can see is sent and received. They delete most of my amazon order for 2023 since I called a few times to complain about those unclaimed gift cards.And also the Amazon customer ******************** phone block my phone number which associated with my Amazon account. I believe this is unethical business practice and I am waiting for the right solution for it ASAP.

  Business Response

  Date: 04/29/2023

  Hello,
  
  I am *********************** from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  In continuation to our previous correspondence, I have reached out to our internal Gift Cards team and see that they have submitted a report with the below response:
  
  The Gift cards you have mentioned in the document contains email branded gift cards and Physical branded gift card from 2019 and 2020.
  
  The option to resend or refund unused Branded Gift Cards is available within the first 30/60 days. Since it is outside of this window, no further action can be taken.
  
  Here's a link to our Contact Us page:
  ***********************************************************************
  
  We are looking forward to see you again.
  
  Regards,
  
  ****************
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 05/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am wondering what is the answer those questions regarding those unclaimed gift cards/delete my order/cancel my orders/scammer calling me pretend they are Amazon and scammed on me
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 items on April 24, 2023. I received one item and the other says it was delivered and it has a picture of it in front of the door to my home but it was not there when i came home I spoke to amazon about this and there refusing to refund my money. This was what i Odered that says delivered but was not here ( HTU Phone Mount for Car [2023 ******************Grade Super Suction] Universal Car Phone Holder Mount for Car Dashboard ) yes there is a picture of a item in front my house door again when i came home it was not there. The man i spoke to from amazon Mr ********************* said that they can refund my money.. Now I am on disability so my money is not to give away please help me this was the ordered number to the two products ORDER # ***-4236908-3364263

  Business Response

  Date: 04/26/2023

  Hello,
  
  Were sorry to hear that you havent received your item(s) from order #***-4236908-3364263.
  Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thank you for your understanding.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19983010
  
  I am rejecting this response because:
  
  Sincerely,
  
  **************************; I need my money refunded back too me i am not responsible for something that i dont have and may have been stolen.. My income is on SSD.. your taking my money and making me pay for something i didnt get

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ***************. I have an Amazon Seller account and have been operating and selling at Amazon Marketplace but got suspended last 30 March 2022, due to a failed seller verification process. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to thirteen thousand, five hundred ten, and sixty-five cents ($13,510.65) that needed to be withdrawn as soon as possible.I have recently taken over this seller's account management and ownership and acquired all the needed documentation from the previous owner. I started to update ALL the seller information, including changing the seller account email address, which caused Amazon to review my account and requested me to undergo a Seller Identity Verification. Unfortunately, I am still denied in spite of answering ALL the Amazon representatives questions truthfully and to the best of my knowledge and providing their requested documentation afterward.I am humbly asking your good office to help me negotiate with Amazon to reactivate my account and withdraw my funds amounting to $13,510.65. Please know that I only sell on Amazon Marketplace, and this is my only source of income. That is why I really need to resolve this issue as soon as possible. I want to confirm that my team has always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.Sincerely yours, *************** *****************************

  Business Response

  Date: 04/27/2023

  Dear seller,

  Thank you for contacting us regarding account reinstatement.

  At this time, I was unable to locate any seller accounts using the email address from which you have written,*****************************.

  For security reasons please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address used to register the seller account.

  If the issue is still unresolved for your Seller account, you will need to send a new email to Amazon from the email address used to register the seller account.
  
  
  

  Customer Answer

  Date: 04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is related to Order# ***-2089051-0533807. Amazon has lost my package and multiple representatives have refused to take any responsibility.Amazon delivery status states that the item was handed directly to a receptionist or someone at a front desk. Signed by: ******* However, this cannot possibly be true because my building does not have a doorman. This means that Amazon delivery staff either delivered to the wrong building or falsified the proof of delivery. I have wasted days waiting and spoken to 5 or 6 different Amazon representatives but they all deflect blame, stating that Amazon is no longer responsible for packages after they are passed on to the carrier. However, the carrier in this case was Amazon itself, so shifting responsibility to the carrier is absurd and makes no difference. None of the representatives are willing or able to do anything because some internal team, possibly buyer risk investigations, appears to have put some kind of flag on the order or the entire account.---In the past, whenever there were issues with an order, customer service representatives would generally issue refunds. However, it recently became apparent that representatives were marking my packages as lost even when the reason for refund had nothing to do with items being lost and that *** never reported as lost. This may also have something to do with why my account got flagged - it may seem like items shipped to me are constantly being lost, which is simply not true. I get plenty of deliveries and most of them without any issues.The item in question is not expensive but as a long-time Amazon customer and former employee, it is important for me for Amazon to make this right. Take responsibility for your misdelivered package, refund it, and clear my account of any erroneous information or flags.

  Business Response

  Date: 04/27/2023

  Hello,
  
  Were sorry to hear that you havent received your item(s) from order #***-2089051-0533807.
  
  Based on the results of our investigation, we aren't able to provide a refund for this order at this time.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  
  Thank you for your understanding.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19982937
  
  I am rejecting this response because: Amazon has sent me the same boilerplate response they have provided before and Im not sure if they even read what I wrote. I refuted their claims with specific facts and it is unfortunate they could not even dignify it with a proper response, only doing this copy/paste job. Instead of repeatedly parroting back some rigid standard operating procedures, Amazon needs to escalate this issue to a business team that can actually make decisions and establish the real facts. 
  
   

• Initial Complaint

  Date:04/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 4/25/2023 at 815 pm. I am now on my second call with Amazon. The first call, the girl refused to help me. I had Amazon call me from my account and the girl kept saying she needed to verify me. She forced me to give my name multiple times stating it wasn't right. Forced me to give my email. And phone numerously times. She kept saying that she needed to verify but wouldn't tell me what else was needed. It's like she was getting her rocks off with the power trip of contoling me and refusing to help me and ******* me off to the point that I was swearing at her over the phone. I did call back a second time. The next rep was able to pull me up, no problem.

  Business Response

  Date: 04/29/2023

  Hello,
  
  I am *********************** from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your email and completely understand your disappointment regarding the experience you've had with our CS team. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.
  
  I've right away forwarded this issue to the appropriate supervisory personnel so that all coaching and retraining needs will be addressed. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.
  
  Most questions are answered in Your Account ***********************/your-account) or in our Help pages (www.amazon.com/help). If you do need to contact us in the future, here's a link to our Contact Us page:
  
  ***********************************************************************
  
  I hope this helps. We look forward to seeing you again soon.
  
  Regards,
  
  ****************
  Amazon.com
  *****************************

• Initial Complaint

  Date:04/25/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered at Amazon 4 Items and I never recived them.This is the order # Order date Oct 30, 2022 Order #***-6222918-8120211 Order total $69.60 (4 items)Shipment details Standard Shipping Shipped Nov 22, 2022 - Dec 14, 2022 4 **** Inch Heavy Duty Plant Caddie with Wheels,Rolling Plant Stand Pot...$16.00 Qty: 4 Sold By: Jshoop Your Amazon.com order #***-6222918-8120211 has shipped.Never got my money back.Amazon told me I am out of refunding time limit. Please halp me to get my money back. Thank you!

  Business Response

  Date: 05/09/2023

  Hello *************************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn you did not receive your order of 4 x **** Inch Heavy Duty Plant Caddie.
  
  Upon checking your order, I've found it was sold and fulfilled by a third party seller on Amazon.com namely "Jshoop". I've submitted an A-to-z Guarantee request on your behalf.
          
  Processing should complete within one week of the date the request was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase. You can see the most current status of your request at the following link:
          
  *************************************************************************************
          
  Information about A-to-z Guarantee requests, including processing times, can be found here:
  
  ***************************************************
  
  
  Regards,
  
  *****
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My situation is highly problematic and concerning for a few reasons. Firstly, someone named "******" was able to gain unauthorized access to my Amazon.com account. This means that "******" had access to my personal information, including my email address and an old US phone number. This information could be used for malicious purposes and could potentially put my identity and financial information at risk.Furthermore, since gaining access to the account, "******" has been making unknown purchases, which is clearly a fraudulent activity. Despite reporting the issue to Amazon on multiple occasions, the company has failed to take effective action to resolve the issue. Amazon's response has been insufficient, with only an email from a no-****************************** being sent and the account password being reset, which has not prevented "******" from logging back in again. This lack of action on Amazon's part is highly concerning, as it suggests that the company is not taking the issue of account security seriously. It also leaves me vulnerable to further fraudulent activity, as "******" is still able to access the account and make purchases. Dates I contacted Amazon:- January 19 2023 - March 21st 2023 - April 10th 2023 There has been no resolution so far, and I request that this account be terminated.

  Business Response

  Date: 04/26/2023

  Hello,
  
  We understand you wish to close your account and delete your data.
  
  Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:
  
  1. Go to Close Your Amazon Account: ****************************************************
  
  2. Sign into the account you want to close.
  
  3. Review the products and services associated with your account.
  
  4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."
  
  Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.
  
  A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.
  
  If you are experiencing issues with logging into the account you wish to close, visit the Help page below:
  
  ************************************************************************************
  
  We look forward to hearing from you.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19982774
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************************* *****************************

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Exhausted after battling reseller *********** sent a damage Bear fountain w/ broken fountain and nonworking lights Product is cheaper version inches shorter than desc Item sent used w/ faded paint. Bears are different than described. Photos sent to Alpine and Amazon review can send more Extremely upsetting that I was sent a damaged item when I waited for a year for product. Made daily searches to find a bear fountain product out of stock often and when no other store but Amazon had it, the price would increase. All of this caused a year of delay While waiting I called the Alpine to see if they would know the shop date. They advised to wait about 3 months (Nov 21) it didnt come back in stock as stated. ****** stated she would contact me when it did come back in stock but didnt keep her word. Alpine promised that if there was any problems when I did get the item they would stand behind their product and their notice on their BBB site states a 110% guarantee. Called Amazon who said I didnt need to worry about purchasing because there was a full refund if needed FINALLY product back in stock at a more reasonable price Purchased it w/ guarantees from Alpine and Amazon. Shipping was a stressful bc Amazon failed to notify me until early Sat am when the driver was pounding on door. Was up all night so didnt answer. Texted driver for redelivery was ignored . Received email from Amazon next day that I would be required to stay at home from 8 AM until 10 PM waiting. After all that hassle finally received item and saw right away its not as desc and later found that it was damaged w/ the fount and lights not working Called Alpine who promised to PERSONALLY handle it but didnt keep word After week of emailing back-and-forth they told me to call Amazon and blocked me.Amazon didnt keep their word to replace the item and offered a service credit of 108 for extreme hassle. Still no working fountain which is not only broken but not as desc

  Business Response

  Date: 05/09/2023

  Hello,
  
  I am *********************** from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with Order ID: *******************. A careful review of your account reflects that the correct information has already been provided by our customer support team.
  
  To be eligible for a refund, we ask that you return the ****************** 36" Tall Indoor/Outdoor 2 Bears Climbing on Rainforest Water Fountain, Brown you ordered within 30 days of the date you received it.
  
  In most cases, after the carrier has received your return package, it takes about two weeks for ** to receive and process your return. Please note that international returns take longer.
  
  Once the return process is initiated, you can track your return here:
  ***************************************************
  
  I hope this helps. We look forward to seeing you again soon.
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 19982734
  
  
  

  I am restating what I put in the email. I have waited an entire year for this product because of the nightmare shipping delays and the price gouging. It was a daily effort to find just the right bear fountain. Prior to sale I checked with Amazon they said if theres a problem it would be gladly fully refunded or replaced. I spoke with Alpine who said that they give 110% guarantee on their products and would gladly ship a new one if theres a problem. The item is not only broken with a nonworking lights and fountain but the item is shorter than described and even a cheaper version bear with worn paint. The photos have been sent. Alpine saw that it was not as described and agreed and said that they would ship a new one but after two weeks of daily conversation they blocked me and sent me to Amazon. I also had a nightmare shipping disaster because Amazon failed to notify me of the upcoming shipment in time thats it was missed. I contacted the guy to bring it back or I would pick it up he did not respond so Amazon told me I had to stay at home from 8 AM until 10 PM thus 14 hours. My plans had to be canceled. When I contacted Amazon about the bad treatment from Alpine and the shipping issue they gave me $100 credit to make up for it but said I would have to call back later to get a refund for the bear or a replacement. He did say that sending it back I most likely would not get a refund as this was a common issue. I also see from the BBB  complaints that people are not getting refunded. I did call back and I found out that Amazon would not refund or replace they said the hundred dollar credit prevented that but there could be other issues as well as to why I would not be refunded. Its been an absolute nightmare with the runaround that Im getting. Amazon continues to describe this incorrectly